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    Zaza Smoke Shop

    5.0 (1 review)
    Closed 8:00 am - 9:00 AM
    Updated 3 months ago

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    2 years ago

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    B&M Tobacco

    B&M Tobacco

    2.5
    (11 reviews)
    2.2 mi

    Beware: Defective Products…read more I bought a product from this store on September 4th around 3 pm. It worked fine for about two weeks but then stopped working on September 20th, with the light flashing red repeatedly, even after charging. The item cost me around $39.99, so I thought getting an exchange would be straightforward since I liked the product. But I was wrong. When I first went back to the store to request an exchange, I was told to come back the following week when the manager would be available. After questioning the employee, he mentioned that only the manager could handle exchanges and that he would be there on Friday. The staff member claimed he couldn't assist further as he "just works there." I agreed to come back then. When I returned, a different employee was present. After explaining the situation, he called someone (presumably the manager) and spoke in a foreign language. Instead of offering a solution, they tried to push CBD pills on me, despite me wanting an exchange for a THC device. I explained the difference between CBD and THC, but they clearly didn't understand. Frustrated, I left and decided to try again the next Friday. On my third visit, yet another person was there. He also claimed he couldn't help and mentioned that the employees are afraid to even ask the owner about exchanges due to fear of reprimand. I've been a customer since I moved here, but after this experience, I will no longer shop at this store. It's now October 21st, and I'm still getting the runaround with no resolution. The workers being too scared to approach the owner is a huge red flag. I'll be reporting this business to the Better Business Bureau, as it's unacceptable to sell a defective product and refuse a reasonable exchange request. Save yourself the trouble and shop elsewhere.

    How are you trying to charge me 151.00 for the same carton I bought two weeks ago for 135.00?…read moreThat's just bad business however you look at it. No thanks!

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    A cheap charger.
    A cheap charger.
    B&M Tobacco

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    Zaza Smoke Shop - vapeshops - Updated July 2026

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