I had a complicated list of things to do…read more.. Pay off my friends phone& bill Move him to my acct Intall Sim cards& Move my 2 phones to T-Mobile fr sprint etc etc "JOSE" knew what I needed to do & in what order He did e everything for me The only thing I had to do myself was have my friend call T-Mobile 800# to release his# to my account This is the BEST Store for cust svc THANK YOU JOSE!!! THANK YOU MANAGER ROBERT G!!!

Last week my wife witnessed the so called manger treat a customer like crap. Seems like the…read moregentleman was picking up a phone from a warranty issue. From what I heard his phone was delivered to store for pick up and for what ever reason this super manger decided he wanted to submit a new claim. Now from what I know it is not his authority to do so he started yelling call cops when the gentleman tried grabbing his phone which was given to him because I watched the whole thing. Kudos to that man for leaving I'm sure he did what he needed to but seriously now I wonder why this place has 2 star ratings horrible management on his part.

These guys are great. Everything on my old phone was seamlessly transferred to the new one. Super…read morefriendly also. No reason to go anywhere else.

I've been coming to this location in Oceanside as long as I've had a cell phone. I'm…read moretechnologically challenged and Daniel and Alfred are SO kind and patient answering all my MANY questions( lol) taking the time to explain everything to me. The ALL TIME BEST!

If you need help, stay away from this store. The guys we saw were useless and it's 2 weeks later…read moreand 2 of my 3 phones ordered haven't come yet! The stories they gave us weren't even entertaining or truthful. Take the ride to rvc

Fred was super helpful in assisting me today. I was looking for a potential alternative to my…read moreiPhone; he identified a couple great options and talked me through their pros and cons. He was very knowledgeable. The manager continued the conversation with us and I felt that both of them genuinely care about the work they do.

This is the second time I've been to this location. The first time was for a battery for an iPhone,…read moreand this time was for a laptop that wasn't working. When they change the battery, it was done with an hours and at a reasonable price. I brought the laptop in on Thursday and Friday. It was back in my possession. He was extremely honest, quick and VERY Reasonable. I would Definitely recommend this business to anyone

Awesome service! My iPhone screen froze, he fixed it in a matter of minutes and didn't charge me!…read moreGreat local find!

Hey so is Anthony the repair was good he replaced my screen for around $97. My guy is actually a…read moregood guy. I will definitely recommend going there. The whole process was around 30 minutes to probably less or more. I don't know exactly he found another problem in my charging port. Definitely gonna get it replaced also he clean recharging port for free. Nice guy. Definitely recommend going there.

I am very pleased with the service I received. It was late in the evening around 5:40 when I called…read moreto see if I could have my cracked screen repaired. He said sure come on over. I took the outside photo and stepped in and checked in. I was pleasantly surprised to receive a 20% off coupon on purchases. I dropped off the phone and waited in my car. 15 minutes later, repair done. I purchased a new case with my discount and left completely happy. I love it when all things run smoothly.

Customer service was phenomenal! Very helpful and knowledgeable staff! Beautiful store and awesome…read morelocation!

Yesterday, I had an extremely disappointing experience with Verizon's customer service. I recently…read moreswitched from T-Mobile to Verizon less than a month ago and purchased my cell phone online, which I picked up at the Rockville Center location. During the in-store pickup, I also bought three additional devices: two watches and another phone. One phone and one watch were shipped to my daughter, who attends school in Virginia. Shortly afterward, I learned about a promotional offer for an iPad, available within 30 days of purchase. I attempted to order the iPad online to be shipped to my daughter at her university. Unfortunately, I couldn't complete the purchase, so my daughter placed the order herself online. Despite our efforts, the device never arrived after a week. Then, I was asked to upload my ID and a selfie for verification, which I promptly did. However, just hours later, all services for both phones and the watches were turned off--without any prior warning or explanation. When I called Verizon's 611 for help, I was redirected to the fraud department. When transferred, I couldn't proceed because my service was disabled. After waiting over an hour for a fraud representative, I finally reached an agent, provided all my verifiable information, and minutes later, the call was disconnected. No one called back, emailed, or provided any updates. In a desperate attempt to resolve the issue, I added my older child to the account so they could speak on my behalf. Despite this, 12 hours later, I remain without service, as does my daughter in Virginia, leaving her disconnected from home and vulnerable. This is unacceptable customer service. I have to drive 13 miles to the store just to plead for help. I can't contact Verizon directly due to the lack of service on my phone, which I rely on for work after hours. The inability to reach the fraud department except by calling is highly problematic. I am a brand new customer experiencing a nightmare start with Verizon, and I am seeking proper assistance and compensation for this unnecessary hardship. My cell number is 347-628-3701. I am Cheryl Morrison

Do not go to this store. They either don't want to work, or have never received any training to do…read morethe job efficiently. Customer service and knowledge of phones and how they work is non existent. So,,,, I went to the store in Rosedale. I was greated when I entered the store with a hello. My issue was resolved in 15 minuets with friendly banter. The employees want to be there, are knowledgeable and customer friendly. Oceanside ny Tmobile will tell you there is nothing they can do and send you home.

From the owner: Switch today & enjoy America's largest 5G network.read more

Ace was very patient and very knowledgeable. I was happy with the experience at this store. Was my…read moreson's first time having a line on his own and I'm glad we had Ace. Thank you

I just went to this location today at 10:20am to pick up my replacement phone and get my info…read moretransferred to the new phone. The rep made me sign in and I have to wait just to get my phone even though I was told to come in at any time and they would take care of it. The rep then just smiled when I asked how long it would take. All the other tmobile locations I have been to always have great customer service and I'd rather drive further to get excellent service. Don't go to this location