Service, efficiency and politeness are oustanding at this…read morestore. The staff know their product snd plans and will always take the time to check things or explain thigs to you for you. Having visited about six times for help, I can state that all the staff have been great. I was last served by Nini who was very efficient and nice. In this area, it hard to find good customer service. After a surrealistic nightmare with Verizon I am so glad that a friend recommended T-mobile. I can only assume that staff are well-trained and turn over lesd

This place is SUCH a lifesaver. I cracked my phone while away from home in SoHo and started…read morefreaking out since it was a Sunday afternoon and I needed my phone for work the next day. I went online to find stores that repair iPhone screens, and thankfully I found this place. I called in advance for a quote then quickly brought my phone in. I had no idea if it'd be possible to fix my screen within a few hours since I thought it was pretty badly cracked. The lady there told me to come back in 1.5 hours and wrote me a receipt! I was a little skeptical to leave my phone in the store, but people and service are casual in Chinatown so I decided to take the chance. Wow, though -- I am SO happy. My phone screen looks good as new and they gave me a screen protector! I just paid in cash in the amount we agreed on and was good to go. This was probably 1/4 the price of what I'd be asked if I went to an Apple store. A few things to note: Even though my phone was very badly cracked, the phone itself still worked. Also, I have an iPhone 6 so it's a bit older (and cheaper) to fix. Finally, I was five minutes away from the store so I could easily and conveniently communicate with the woman who was working the desk. As someone who's Chinese-American but from suburban Connecticut, I think it's tough to trust seemingly "less professional" stores than larger establishments like Apple, but most places I've explored in Chinatown basically do the same, or better, work while charging significantly less. I'd highly recommend this store for quick and casual yet high-quality and affordable service!

So a bought a bluetooth headset from them and had it shipped to me. Easy enough. Until, after two…read moremonths - it completely stops working. Bummed I email them right away, they say no problem and give me a special number for my return. I ship it back, and in one week I have a new headset. No himing and hawing No yimmering and yammering No 18 page fill in the dots with a #2 pencil as to why I'm returning it return document needed. Simple and Easy!

Best place to find accesories for most new phones n great prices. They are all so helpful too. But…read morethey close at 6 so try to go on saturday.

My experience with them was seriously Crappy McCrappington…read more I brought in a phone with a broken screen for them to fix. They told me to come back on Friday to pick up the job, so I got there at 1 pm on Friday, at which point I was told to come back at 6 pm. At 6pm I went back and the guy told me to come back on Monday. WTF. Then I went in on Monday to pick up the phone and I finally got it, great, the screen is nice, no problem... except that now my phone gets basically no reception. When I broke the screen, I couldn't see anything but I still got reception and I could still make calls... now, I can see perfectly that I have zero bars of reception. In New York City, outside on the street -- no reception! When I called to complain, the owner told me to call my service provider and ask for a replacement under warranty, and not mention the fact that I had them repair the phone. So basically instead of apologizing and offering to fix the problem, or offering a refund, or offering another repair at no charge, or ANYTHING, he basically told me it wasn't his problem and to deal with the problem myself, by lying to my service provider. Also, he had implied to me that getting a repair from them WOULDN'T void the warranty as the repair shop was somehow officially liscenced or something. Clearly I should have sent the phone to the manufacturer for support, but I figured I would save money (the manufacturer wanted $100 plus shipping for the repair; WW did it for $60). At the end of the day, this place was the exact opposite of helpful, and I wish I'd never heard of them. If I could give negative twenty stars, I would.

I was looking everywhere in Manhattan for a T-Mobile SDA, but very few stores had them. Jennifer…read morehad one. She had one left, but it wasn't unlocked, and I didn't have T-Mobile service. I really needed it fast because my previous phone had died, and I didn't have a replacement. Jennifer went to bat for me, looking for places that would unlock the phone. She even took a step of faith and paid out of pocket to unlock the phone before I purchased it. Long story short, she was extremely helpful with my situation, and now I won't go anywhere else for cellphone needs. I just wish I could switch to T-Mobile already...

Love this place. Great staff and most importantly got my awesome free Galaxy s3 phone there!read more

don't go to this phone store. they scammed me into purchasing 3 phones in order to acquire a new…read moret-mobile plan when it was no purchase necessary. after telling them to cancel the order, they proceeded to charge my credit card anyways. this store is also suspected of swapping out legitimate t-mobile phones with ones with bad IMEI's. if you ever wonder why this store won't ship the phones to your home address, it's because they want the phones shipped to their store so they can swap your phone with their's. one of my relative's phones were caught with a stolen S5 IMEI from this store. beware. be safe and order your phones from t-mobile online.

great place to get your cell phone done. it worked out great. my iphone broke in all the ways you…read morewouldnt want it to break. the touch screen didnt work, the volume button broke, the home button didnt work, ear phone didnt work. the only thing that did work was picking up the call by speaker phone. they fixed the whole thing for $80 and changed my black iphone to all white. i used it for about 3 months and then i broke it again because i dropped it too many times. the only neg i felt about this place was it took too long to get it fixed. it took about 4 days because they gave it to someone to do. i just got my lcd screen fixed in 30 minutes in another store but the cost was high.

fake promise all day, Im not coming back to this service store again, and never recommend this to…read moreany of my friends.

Best damn cell phone screen protection that's out there. Period. The screen of my iPhone 5 survived…read moreHurricane Sandy w/o a single scratch - & my phone got wet, dropped & scraped alot. What's even better, unlike other screen protectors, Ghost Armor screen protector doesn't obscure the Retina display one bit. It's as if there's nothing on the screen.

I'd give this business a minus rating if I could. BUYER BEWARE. The product is fine, but there are…read moreothers just as good. The real problem here is customer service. There isn't any. I took my Samsung Galaxy Note to them. They did not have it in stock. Then I was told if I wanted them to order it, I had to pay for it up front. $45. They gave me a gift certificate (not filled out) and a receipt. That was on Jan. 5th. On Jan. 7th, they called to say it was in. 5 minutes later, they called back and said the made a mistake. I would have to wait a few more days. They never called. Three weeks went by. No call. So then I started calling the store in Wayne, NJ (Willowbrook Mall) where I paid for it. No answer... left a message on their machine. No call back. So three days later, I started calling them EVERY DAY and leaving a message. Never got a call back. No human ever answered the phone. So I called their corporate office. After a long hold time, I finally got to a human. Told him the whole story. He said he would notify the owner of that store and he was sure that he would get back to me within a few days. He even put me on hold and when he came back he said he had reached someone at the store and made them aware of the problem. He also said they STILL did not have the product for my tablet. Sounds to me like they never ordered it. So once again I waited. No call from anyone. So today, Feb. 16th, I took the receipt and the gift certificate back to the store and got my money back. No offer to make amends for their total mishandling of my order. Needless to say, I am reporting them to the Better Business Bureau and will not ever purchase another thing from that company.

I happen to like Total wireless i I'm going to cancel my…read morecontract with Tmobile which I absolutely hate they just added 360 protection plan which I didnt purchase So I'm going to cancel pay off my phone.I will be so happy they're just salesmen who have no consideration for veterans or seniors.the trick with total wireless is finding someone who will answer the phone today I found a no to call 866 -663-3663.i also found a store with a friendly helpful rep

COME HERE ONLY FOR RETURNS THIS GUYS A RIPOFF. Owner is a real crappy liar. I was coming from New…read moreJersey and was stranded in Staten Island with a dead phone and no car. I telling him that I have no phone and needed a quick cheap portable battery so I can turn my phone on and call an taxi. He proceeded to show me a battery that he said is "pretty cheap" and that I should be "very happy with". Desperate as I was I went to purchase this 2600mah battery for $25+tax. He said it would last me all day and then proceeded to tell me that my phone sucks and that I should junk it for a better one. As I left I noticed the battery had no charge leaving me further stranded and as I tried to return to the store there was suddenly noone there and the door was locked.

This is two months over due…read more Two stars for service and trust. Would have been one star but price is honestly cheap. Story goes as followed. I need my wife's phone and mine to be fixed. Both iPhone 7's, water resistant and Retina display. Apple where I would normally go asked for $150 plus waiting a day. waiting a day was a deal breaker. I came to this store because I needed a quick fix but I also wanted guarantees. The girl was friendly and polite. The technician was rude as hell. He claimed he hated customers like me because I was nosey and worried. Buddy when your owner reads this I hope he approaches you and tells you to not speak with paying customers ever. I tipped the technician just to be generous since I kept him in past 8pm. The main concern was that I was promised a screen that was identical to the one I had prior on both phones. This was not true. In fact the screen did not even calibrate properly. Right away they needed to replace one of the phones screens after I got my own replaced. Should have read the writing on the walls then. My fault. The rep claimed the screens were identical, the colors and tones would be identical and the feel of the screen would be identical. Typical bait and switch, needless to say the screens were not Retina display so the colors were not crisp. Also the phone was now not water resistant. Both things I stressed when asking before making my purchase. Be warned they use after market parts which we all could have guessed but to blatantly lie and say it's the same screen even after I showed them the difference in color. Moving on, my wife called Asking for Money back and she was given an attitude by the clerk. I get it this is Brighton Beach and people gotta make a buck but lying to my face and having a really rude technician does not justify your business handling its clients in such a way. We went to Apple two days later and paid to get new screens put back on. The Apple rep showed us how the phone screens are different in every way. Long story short be warned.

I was in Brooklyn a few weeks ago, on vacation from LA and had to get my iPhone jack repaired and…read morewalked across the street after getting quoted a fair price on the phone. I got excellent service from a gentleman named Shaq and also a lady whom I did not get the name of. The service was quick and on time as promised. Not sure what the other low reviews are all about but I would highly recommend this place upon my first impression.