Marlon helped my husband and I and he was extremely polite and knowledgeable! He made suggestions based on what we were looking for and made sure we were happy. He was very easy going and professional!!! We need more of Marlon in customer service! Our experience was great and fast! Thanks so much! Highly recommended! read more

These guys are great. Everything on my old phone was seamlessly transferred to the new one. Super friendly also. No reason to go anywhere else. read more

I've been coming to this location in Oceanside as long as I've had a cell phone. I'm technologically challenged and Daniel and Alfred are SO kind and patient answering all my MANY questions( lol) taking the time to explain everything to me. The ALL TIME BEST! read more

Brought my son to the store to replace his phone as it broke, again, with the new upgrade of the I-Phone 15. We were there for 2 hours - no kidding - but it was all good because our verizon employee, Joshua, was AMAZING. He was beyond patient with my son, who could not remember his password to ICloud. Joshua knew that he knew it and kept encouraging him to remember (he is 13 years old). Joshua refused to give up and was determined on figuring out my son's password and you know what? He did. The store was busy, full of cranky, impatient people, and not one did Joshua loose his "cool" or roll his eyes (i did alot). So thank you Joshua and the Verizon Team for doing an amazing job! Debbie V (and Chris V) read more

Bought a charger for my new iPhone at the recommendation of the store associate who told me this new charger would cut down the amount of time it takes to charge the phone. $40 later and less than 3 months after purchasing the charger which was never mishandled or misused and it already doesn't work. The store won't refund or allow an exchange and instead simply recommended I buy the charger again, such a joke. read more

I give one star because I've been trying to return equipment at this location unsuccessfully. "System not up; too busy come back later. " The line ahead has five customers and the wait is long. Representatives unsympathetic. Hope will never need to come back but for now... just wait so I can return my equipment. read more

So, I went to this Verizon wireless location due to close proximity to my home. Unfortunately, that was a mistake for me. I purchased 2 brand new IPhone 15 pro max phones and one Flip phone for my elderly mom. This entailed a new line as well. According to Verizon advertisements, I should have received 2 Apple Watches and IPads. I received none, in fact we were told by the sales associate that we were not entitled to those items. Keep in mind I added a new line and received absolutely zero. I traded in 2 IPhones as well. After almost 2 hours of back and forth nonsense with constant trying to upsell me everything from accessories, which by the way are 60/70 % cheaper on Amazon for the exact same thing, I left paying a bill of almost 1200.00 dollars. My wife of course immediately called Verizon and was informed, yes, you definitely qualify for the promotion of free watches and IPads. We were instructed to return to the store for our promotional items. Unfortunately, we got Covid and could not return for several weeks. My wife did return and once again the sales associate refused to give us the promotional items. He again stated we did not qualify and that Verizon corporate was wrong. Truthfully, why we didn't walk out if this store the first time is beyond me. The sales associate was arrogant and at time nasty when questioned. Long story short we called Verizon once again and were told again, yin are most definitely qualified for the offer but unfortunately, that promotion has ended. For all those reading this review. I do many reviews on yelp. I pride myself on being honest and transparent about my experience. With that said, this location in Oceanside, NY first Verizon, is like going into a use car dealership. All they want to do is sell you everything and give you absolutely nothing, except what you likely overpaid for. There are literally thousands of Verizon locations. I highly recommend that, YOU STAY AWAY FROM VERIZON STORE, LOCATED ON LONGBEACH ROAD OCEANSIDE, NY. I have Verizon for my cell service for decades and home service as well. I will be looking to change it all in the coming months. read more

I was there just to return my router because I'm currently using my own one. they turned off our wifi without asking. Now I have to waste my day to call customer service which put me on hold for hours. There was no apologies when I call the store. read more

As soon as I stepped into this store I found it was well kept and newly renovated, which left a great first impression. I came in today initially for an phone upgrade, but ended up getting FiOS for my home as well. I was helped by Christian. He not only had exceptional product knowledge, but was accommodating and understanding of my needs. The entire process went smoothly and I had a great all around experience. read more

Why does going to the Verizon store have to be so frickin painful? No matter which store you go to. The lack of training and the lack of effective communication by employees of Verizon stores is one of the largest -- if not the largest -- problems of the digital age. Verizon: train these kids!! They're ridiculous!! My entire grievance can be summed up in one name: "Niran", the kid who "helped" me; and, as an extension of that, all management responsible for putting someone this incompetent in to this job. read more

Having recently broken one of my FiOS remotes, I dreaded having to drag all the way to Hempstead to get a new one. Turning to Amazon and eBay, I was turned off by the additional upcharge for convenience, so I decided that it was worth my while after all to find a Verizon store. Fortunately, Verizon has added FiOS services to this little wireless outpost on Long Beach Road. I called ahead, and they assured me that they had remotes in stock for $10. Getting in the car and driving over, I found a convenient little parking lot out front, and only 1 customer ahead of me. The tech quickly swapped out my broken remote, and we had a chat about the future of FiOS (when is 4k coming, and is Quantum worth it for me). The FiOS rep was actually exceedingly honest with me, warning me that if I jumped to Quantum I'd lose a special discount I had on my account which was good through next March, and that I should consider that in making my decision. Really like the customer service, and with the convenience factor added into it, I'm sure to be back for all my FiOS needs. read more

I've gotten two phones here and they were both lemons. Both times I got the run around. Never going here again.

On Wednesday, June 5th, Brandon assisted my husband and I in ordering a new I-phone. He was patient, kind, respectful and very helpful. On Thursday, we picked up his new telephone. Daniel helped set it up. He was so kind and asked if there was anything else he could help us with. He was very respectful and professional. It was a real pleasure dealing with these two gentlemen. read more

Came to store to return box. Guy was super efficient and fast! He even changed my screen on my phone for me while I was there. The guys were young and helpful... read more

Bayron was a tremendous help in acquiring new phones and Verizon internet/home phone services. He went above and beyond to help out over the course of a few days, then followed up. Staff in store was polite and helpful as well. For those that are super Covid concerned, precautions are taken regarding spacing and amount of people in store. read more

Using the Oceanside Verizon Wireless made the whole "changing phones process" easy and enjoyable. From the second I entered the store, I was greeted by all the workers, and Brian, the manager of the store, immediately told me, "I will be right with you." As anyone knows, switching phones is a stressful process, yet Brian made the process easy and comfortable. As all of my contacts and information transferred, Brian suggested I sit on a chair and "relax". I can't express how blown away I am by the effective communication of the employees with each other, the respect, the diligence, and the expertise of the workers. I truly give the Oceanside Store 5 stars for their perfection!!! read more

All the guys down there couldn't be more helpful got to the bottom of my issue with relentless efforts and everything got resolved

Working with Christian and Noah is a dream come true. Five star service. I have been to many other phone stores but this was truly my best experience ever. Going forward, it's a no brainer the expertise of their knowledge is off the charts. I have dissected every other phone company, and this is by far the way to go. Highly recommended. read more

The people in this store are dope. They are so friendly, play great bops & serve you with a smile. I only go to this store. Thanks for making my day! read more

the young man kept showing me the same phone (the note) even after saying i didnt want something that big. he would then say, "i have something else you might be interested in" he'd go in the back and would come out with the same phone just in different color!!!! then i also pointed out to him that storage is very important because i have a newborn and would be taking A LOT of pics. he said i should get the galaxy 5 or 6 ( i forgot which one) because i could add a card with more bytes. he also pointed out numerous times that the galaxy 7 does NOT hold a card with any extra bytes. i know from doing research, that you get a card that could hold 200,000 pics!!! seems the man just kept lying to me to get rid of his extra merchandise!!!. read more

Problem solved so far. I can admit that gave them 1 star before, but that was before I found out that this is not a corporate store. Unfortunately they can't do all the things I expected them to do. That's verizon's fault not the employees of this store. The employees are knowledgeable and my change of opinion is because I went there today to get my receipt from 4 months ago, and AL was able to look it up, and print it no problem. He also made me feel like I can annoy him with any problem I have with my phone. So I apologize for the bad review, because technically it's not their fault. How businesses solve problems is what keeps them and so far I'll stick with this store. read more