I took my car into this shop.. had them look at it 3 different times AND MY CHECK ENGINE LIGHT IS…read moreSTILL ON! Told me they "replaced my catalytic converter" 3 times and they don't know what else it could be. Even tho my check engine light STILL is coming up that my catalytic converter is bad! They treat people with disrespect! Do not go here!

not sure if they're any good cuz they refused to work on my car without even looking at it because…read moreit's from '92. if you need help with an older car, these guys are no help. i told them the year of the car prior to setting the appointment, made me pay for a tow for my car all the way there just for them to tell me they won't look at it because it's too old. then had to pay to tow it back. ridiculous

was so impressed with auto excell, had to have work on my car between betweenChristmas and new…read moreyear, even thought the hours were limited, John and Lance went out of their way to get my cat fixed as quickly as possible, even let me pick my car up on a day they were closed. My car is running great. Lance also reached out to me to see how the car was a few days after I got it back. this is a 5 star place with excellent customer service. I will recommend auto-excel and will definitely be a forever customer. my sincere thanks Sandy Ventrone

Auto Excel is the only place I take my cars. I have used them for my last three cars. Very fair,…read morehonest and accommodating. Highly recommend!!!!

We recently got stranded in our Jeep and had transmission fluid. Filling our jeep with smoke out on…read morethe highway. We got towed to this location because it was near where we were at and not only did they take care of our car. They took pictures of all the details so what went wrong with the car and how they fixed it plus they called an Uber for us and just added it to the bill so we didn't have to pay out-of-pocket right there to get home, it was just round the clock first class Service.

This IS the place to go!!! I won't take my vehicles anywhere else!!! Ziad and his staff provide…read moregreat quality work at a reasonable price. One of favorite things about this place is their honesty. Ziad will tell you everything that he finds wrong with your car, but when he will tells you he lets you know what really needs worked on now and what you could probably hold off on having done for a little bit if you wanted or need to. Zaina is always great at scheduling my appointments and answering my questions. They always keep me informed about potential problems as they work on my vehicle and the progress of my vehicle while they have it. Great communication! This staff is on point!! They do great quality work, they check their work AND they do it in a timely manor!!! Seriously folks look no further after one visit you will be a customer for life! ~ HONEST ~ QUALITY WORK~ GREAT PRICES ~

DO NOT GO HERE!!!!!! BEWARE THEY RUIN YOUR CAR AND NOT HELP TO FIX IT ANY WAY!!! My husband took…read morehis car her last year to have his transmission fixed. They fixed it and this year a piece went bad. We dropped the car off to have the problem fixed around the end of June . We got our car back and none of the gauges work. Speed, rpms, gas, none of them. They have had our car for over 6 weeks. We have a trip coming up and have not asked them for anything other then to fix car. So today we asked if they could cover a rental for the weekend since we took the car with plenty of time to fix the transmission issue and they also messes up the car and haven't been able to fix it. The person I spoke with said that they would cover our rental and also have our vehicle sent to a GMC Dealership to be fixed and they would cover cost. Well now they are saying that they never said this. Then it turned into we will cover your rental for 2 days. How about you have had my car for over 6 weeks. You can cover a rental for 4 days when you are the ones who messed it up and can't figure out what you did or how to fix it!!! I will nev

Worthless, company. I took My Dodge Caravan to them in Dover, Ohio. They told me I needed a new…read moreTransmission for $4800.00. I took it to the Dodge dealer and it had an errant code in the computer system. They scanned it and cleared the codes and it cost $150.00 and it works fine! Do not take your vehicle to them!!

I was out of town for the week and the lot my car was parked in someone decided they need my…read morecatalytic converter more than i did. I called Kens muffler left my information with the receptionist and never received a call back all day. I called Frank Mays a little after 7:00 Am and dropped the car off at 7:45 and had it back by 4:00 pm. Will definitely use the again just because of the prompt service.

My girlfriend brought her vehicle into Frank May Garage ( as a repeat customer even after other…read morefamily memebers stopped!) The vehicle was having issues starting and caused her to miss work when I was out of town. The Garage replaced the fuel pump and she kindly paid the 700 hundred plus bill. The next day, the same issue appeared with no change. The issue was still there. When I returned from a business trip I researched the vehicle, problems and found it to be a 21 dollar easy to do yourself part. A dealer told me the same information. When I discussed this with the garage, they did not know the problem, they were guess repairing the vehicle and I had to tell them the issue, the part to solve it. Once solved I requested the old fuel pump, they never showed anyone, they had no diagnostics, they didnt have a clue why the problem was there?. When they tried to explain they tested it?, they said they used a headlight and tested electric current, replaced it started the car and it worked? they finally agreed it was an error as they could not argue with logic. When Icalled to get a check returned, they lied, said it was bad, became agitated, argumentive and used a bulling tone. They proceeded to then call my girlfriend since she paid. They WON that battle because she felt intimidated, fearful to speak up. Instead she lost 700 plus dollars for nothing. We decided like the other family and friends, its not the place it was and they can not be trusted with models of cars since 1980 and up.

Best in the business! When you go to any vans location you know your in good hands! The manager of…read morethis location is fantastic, their reports are thorough, and their prices are fair! I trust all my vehicles to vans!

Awesome crew and answered every question I had in detail. They even through in a discount for me…read morebecause my car repairs were pretty extensive

Break pad and Roger's replaced if necessary…read more Only frond pads and rotors and rear pads only needed replaced. Very pleased with the work and the time it took.

I got yelp specifically for this. i just wanna say they're a**holes and sketchy. I've heard from my…read moreneighbors that they would frequently put incorrect parts on to do things cheaper but also they are very unreliable for like dire situations. If you needed something done urgently pretty much and you were able to stop there then good luck tryna get service. They straight up refused to help get my window up or even try to do anything when it was pouring rain out and the button wouldn't work. I just see a lack of empathy and care in their work but i have heard of good prices and i've seen many other good reviews so take this with a grain of salt, just my experience tho.

Great pricing and service. Laid back, no pressure. Showed me what was defective and didn't try to…read moresell me more.

Ed helped us out with an oil top up on our way through town. He was so helpful and nice to meet,…read morewe're definitely coming back on our next trip through Akron! We also loved meeting his cat BC.