I had been coming to my annual check ups in this office for long time and I used to enjoy to see…read morethe desk personnel with a big smile and professional attitude. Patrice is my hygienist for the past few visits and she is great. I can't say the same about the desk staff anymore. The only doctor today is Dr Trapani and seems like he has a difficult case with one of his patients and everyone has to wait without having any of the office staff apologizing for the delay and explaining what's going on. It's time to have at least 2 dentist at all time in the office. I don't come just for x-rays and clean up. The most important part of a dentist visit is the evaluation to keep up with a healthy teeth. I am very disappointed that I a have to advocate for myself to want to be seeing by Dr Trapani, otherwise I was just going to be dismissed until my next appointment. That's unacceptable for a loyal patient.

The hours could improve no offense I work 8:30-4:30 Monday -Friday. The receptionist was rude…read moreacting like it was my problem I had work maybe they could open up on a Saturday so people with jobs could come

1-Star Review…read more Absolutely disappointed with this office. After 10 years of being a loyal patient, they refused to see a mom for appointment because of daughter's bill that had already been sent to collections--which legally, they can't collect on! Worst part? They never even reached out and waited weeks until the appointment. They just lost not only me but my entire family and extended family as patients. Unprofessional and unacceptable. The staff is not professional at all and no care for human life as they acted disgraceful when told of a recent death. Appalling service

THIS IS NO WAY REFLECTS TOTAL DENTAL OF MATTITUCK…read more THIS REVIEW IS SOLEY ABOUT DR BRIAN DAVIS, DDS. IF THERE WAS A NO STAR I WOULD HAVE CHOSEN THAT JUST SO YOU ALL KNOW- HE IS NOT AN EMPLOYEE OR PARTNER IN THIS PRACTICE. HE HAS HIS OWN PRACTICE IN HICKSVILLE. HE ONLY COMES OUT TO DO ORAL SURGERIES. RUN- RUN VERY FAR... I have been a patient at Total Dental since March 2024. It is now late September, and I needed two teeth extracted. I liked that I didn't have to go to a different office than my dentist. I had 2 teeth extracted by Dr Brian Davis last Wednesday. The entire time he and the assistant worked on my teeth, he was complaining about a staff member at his own practice. One of the teeth was infected, but I was not put on antibiotics. Yes, the use of antibiotics can be personal, but know your patient's medical history. 2 days later I returned to the office and saw a different oral surgeon. She was a gem. She said it is not dry socket, it is an infection. When questioned why Dr. Davis did not put me on antibiotics, she made very polite excuses for Dr. Davis. Too bad Dr. Davis did not have the same grace and professionalism. When I saw my dentist on Monday for other work, he stated I now had dry socket and he treated it. I made an appointment for today, Wednesday, in case I was still in signifigant pain. To be sure, I went. I was put in a room and Dr. Davis comes in asks what's going on and he inspects my mouth. He said it wasn't infected. I asked how could that be when the other dr said it was. He said she doens't know anything. She wasn't there. I reminded him I had seen her on Friday. After the third disparaging comment about his colleague, I got up from the chair and asked why anyone would see him if he was going to say such things about a colleague. He replied he didn't care. He told me it was TMJ. I tried to explain it was not a TMJ issue as I am familiar with it. He continued to be rude condescending and narcissistic, so I walked out in the hall and said to the assistant- never again. Dr. Davis chimes in behind me saying I don't care. It's TMJ. I said it was not and explained my education. I really think I was dealing with a 5 year old bc his reply was oh that's right you're sooooo smart. I went to the counter and asked to speak to the practice manager. She was in a meeting and I spoke to her later in the day. She was shocked after I explained it all that occurred with Dr. Davis that he acted that way. She said she had not spoken to the staff yet, but knew that one of the senior partners did speak to him after I left. I want to say again, my dental experiences at Total Dental of Mattituck have been wonderful until I met Dr. Davis. I will NEVER see him again.

I had an extremely disappointing experience here and feel compelled to warn others. This place is…read moreowned by a private equity firm, and it shows. They're clearly more interested in profit than patient care. I came in with an issue, and they immediately told me I needed an implant and multiple surgical procedures that would have cost thousands. Something didn't feel right, so I went to a trusted private dentist for a second opinion. He fixed my tooth in 30 minutes with no implant, no surgery, no drama. I will NEVER return here and strongly discourage others from going. If you do end up here, do yourself a favor and get a second opinion. This place is all about upselling and fear tactics, not actual care. Total scam artists.

Do everything you can to avoid seeing Dr. Bridget Petersen. She will shame you for having Medicaid…read moreand essentially make you feel worthless that you should be happy being seen by anyone, don't dare ask questions or stick up for yourself with subpar treatment or she will gaslight you by saying, "You're being rude. Sit down." I was treated like a child by her for simply trying to clarify what a treatment was. I had been told different things by different doctors at this practice and when I told her what she said was different than Dr. Erickson she retorted, "Well she's not here anymore." Her whole tone and delivery is condescending. Dr. Petersen is the reason I am switching offices and will no longer come here. Patients shouldn't be shamed for what type of insurance they have with her nasty tone and elitist attitude. Do better. Learn some bedside manner.