Service was great, always come here for my fifty bars and thca. They wouldn't let me buy any of the…read morebackwood goku posters but thats okay.

Every time I've been here it was a good experience until recently a new employee made me decide…read morenever to return. He criticized what I wanted to buy and offered unsolicited advice, bragging about his own experiences. Then went on to brag about how he works with Smoke ATX and how great it is to over charge for pieces. At a time when the economy is worse than ever, AI may come for all our jobs, to brag about how much you're over charging in thousands of dollars for a piece at another shop is not only bad taste, it disrespects Mr Smoke. And it also felt inauthentic because anyone can overcharge for anything - if you make so much money with thousands of dollar products, why are you still working retail behind a counter? Never returning and won't advise friends to go here either. It's unprofessional to not stand behind the products you sell and criticize your customers for shopping at your store. I would never hire someone like that to represent my business to the public, and I'm a local business owner.

Go to shop. Have gotten all my vapes, and supplies here. BEST PRICE AROUND. I wouldn't go to any…read moreother shop after comparing prices with planet K and Oat willies he always comes in at least 10-15% under them! Also not sure why people are bashing him on here, he instantly said hi to me when I walked in, and was nice to me.

I came when it was 8:34AM, all of the led signs were on, place says they open at 7 AM…read more Not a single employee was in the store, and the door was locked.

Great selection, they always have what I need from the brands I'm looking for! Very knowledgeable…read moreabout their products, at the best prices around. Definitely the only shop I go to!

I walked in saying that I wanted to try a new wrap and the man in there was so rude to me for no…read morereason. I said that I couldn't read any of the flavors on the box and he said "well what do you want" and I said "I don't know because I can't see the flavors" and he responded with the same thing all while never looking me in the eyes. I just said "uh never mind" and left because I had no idea why he was being so rude and he responded "okay good". Another man walked in and he helped him no problem. I have been in there several times without issue. I'm not sure what his problem was but it felt a little personal for some reason. I'm not sure if it was because of my race or the fact that I'm a black woman but it had to be my appearance because he seemed short with me before I even opened my mouth. I have never left a negative review in my life and don't want to sound like a bitch but that dude was an asshole.

Ghali was so helpful! He helped me pick out a new vape brand called Core that hits so smoothly!…read more I also got my friend a graduation present, spearmint Escobar which she loved! They also have Cool mint Escobar and an array of Deltas. Really cool shop! Can't wait for the new Arabian hookahs to come in!! Thanks Ghali for being helpful and friendly. Your kindness goes a long way

This shop has higher prices compared to others, and I found the customer service to be a bit dull…read more I didn't feel I was treated completely fairly, and the interaction seemed a little lackluster. It seemed like the staff was there just for the paycheck rather than enjoying their work.

The staff is always friendly! I have definitely recommended this place to friends…read more That also stay informed on any hokey legislation bs and they do play by the rules.

This place has the friendliest staff. Great pricing and know the products well. They did not have…read moremy favorite vape juice once and recommended a great substitute until they were restocked. Very wide selection and have saved me more than once when I have broken my tank glass.

I've lived or worked in almost every area of Austin, so I know where all the good vape shops are…read more When I moved to East Riverside, I knew I'd find the best. After stopping by a few others, I finally came to this one. They have a great selection of 3rd party juices and hardware, computerized inventory on an iPad that helps you search by flavor, knowledgeable, friendly staff, and even great deals on kratom! Very modern, clean facility, not like a lot of these bodega-looking vape stores. This is my new neighborhood vape shop for East Riverside. When I'm in other neighborhoods, I might stop in at other places, but this place being right down the street from me is going to save me a lot of time.

***The Downhill Slide of a Former Legacy Customer*** I have…read morebeen coming to this shop for nearly 7 years, back when it was a cool, knowledgeable, vape-only store with an unprecedented juice selection. Sadly, under constant management changes, this place has completely lost its identity and its respect for loyal customers. **The Good Old Days:** Years ago, the original team was incredible. I remember the guy with the gauges in his ears who knew my face and my roommate's face the second we walked in. It felt like a community, and they actually knew their products. My roommate and I on any given day would dump sometimes hundreds of dollars into the store. **The Decline:** Then came the pivot to CBD and Kratom, the gutting of the vape juice selection, and the arrival of completely clueless staff. A while back, I went in with a technical question about my mod. The new staff was so untrained they literally told me to go to *Vape City on Guad* because they couldn't help me. Imagine a business sending its own customers to the competition! **The Breaking Point:** To top it off, they recently upgraded their account system and completely wiped out the old database. That means years of accumulated loyalty points? Gone. But yesterday was the final straw. I had a chaotic 48 hours and ended up needing to use my legally valid temporary paper ID (the official printout you use with your expired license while waiting for the new one in the mail... if cops accept it as valid why can't the vape store?!?). The new clerk refused to sell to me because she "didn't recognize me" and couldn't find my phone number in their wiped system. Here is the kicker: **The police accepted my ID as 100% valid two nights ago, but this vape shop wouldn't.** I explained the law to her, but she refused to budge or show any critical thinking. Has no one working here ever renewed a Texas license online before? Unless the ownership sees this, reaches out with an apology, and promises to actually train their staff to be less ill-witted, I will never spend another dime here. Go to Vape City instead--even their own employees recommended it.

RAMI and KAYLEE are so attentive. the only vape shop in austin that actually has a selection other…read morethan juul i swear i went to 6 different shops. this one was the only place that actually answered the phone when i called so i didn't have to make the drive for no reason. they were so accommodating and the shop is very clean and well lit. staff is incredible. kaylee answered all my annoying questions and gave me wonderful suggestions. the manager rami... you'll feel like you've known him forever. very good energy and wonderful service. i ended up just chatting and joking with them. it was late night but more people need to be in there. it's a vibe! i never leave reviews for a smoke shop. that's how you know its a big deal

the lady behind the counter (forgot to get her name) gave excellent, enthusiastic service and was…read morevery knowledgeable and honest about the selection of vapes and gummies.

As always I had a phenomenal experience here at this shop! The two beautiful ladies that were…read moreworking here this afternoon went out of their way to help me find somewhere that had a replacement glass for my tank! They also gave me options and advice on disposable plastic tanks to use in a pinch if I can't find the glass in the future, and sold me a cool band to put around the tank to help protect it. Best customer service I've ever had at a vape shop before! Thank yall!

Randomly walked in on the 'Grand Opening Celebration!" Place…read moreis clean with a large selection. Nevin was awesome. I give him the 5 stars. Caught a good vibe when he welcomed me and explained the sales they were having and how we are celebrating the one year anniversary. So glad I stopped by , however it's a bummer that it's also Nevin's last day ; might still be back.