I have been waiting in line for almost a half an hour! One person is working the front! This experience honestly has me considering quitting for good. I also placed an order ahead of time so why do I have to wait in this terrible line? I'm about to just walk out. read more

According to the Better Business Bureau, Division of Cannabis Control and the Ohio Department of Commerce, (there are many Unsatisfied Customers that purchase your poorly manufactured VERANO CARTS that leak). This is Dangerous and Poisonous. Zen Leaf Customers also complain about the terrible customer service they receive and let's not forget the LONG LINES & WAITS due to Mismanagement of the time schedules and employee's lack of product knowledge. On 12-6-25 I had to stand in line for 25 minutes with only one person working the counter with over 20 people waiting in the lobby. Budtenders MUST be knowledgeable in the products they sell and the paperwork that goes with it prior to processing these sales. WHIO Channel 7 news and should start investigating this company and the products they manufacture to the Ohio Miami Valley consumers. WHIO, please Investigative and report this malice behavior. Document all manufacturing processes and the return rate for this company's faulty dangerous products/returns from the company's brand, VERANO. What do they do with all the faulty products? Check out the BBB profile. For the second time this year, I've had to return a leaky cartridge. This time the manager knows I'm a former Med patient and a heart patient who just had open heart surgery. I have been a customer since the company opened. I have spent $10s of thousands of dollars for my medication since this store opened. I have referred hundreds of people to this location to spend their money meds. This incompetent, nasty, rude, unprofessional deliberately barked at me like a dog. I barked back twice as loud and the lobby went silent. She made me stand in line for the second time for 28 minutes. She was in the backroom for a really long time. TOTAL WAIT TIME 53 minutes. After leaving the dispensary, I opened the replacement cart and it was leaking as well. My girlfriend marked the old cart, and it was the same cart. The female manager exchanged me the same leaky cart but just re-labeled it. SHAMEFUL OPERATOR! I'm out $30 for a faulty cart that leaked on a Motorcycle T-Shirt $45. Complaints filed with DCC & BBB. This female mgr needs to be terminated for this malice fraudulent behavior or is it the company's policy? BUYER BEWARE Ohio! Zen Leaf repeatedly sells leaking carts which is dangerous and poisonous to the consumer who buys it. read more

Zen Leaf Cannabis Dispensary - cartage container - Cannabis Clinics Near Me - Riverside, Ohio

It's just a shame they are out of the favorites all the time. The wait time on the weekdays is not bad. Sometimes they don't open the doors on time and people line up outside waiting. They were very helpful in the beginning when I started. Sometimes they have to pull up a chair for me to sit in at the counter because I am handicapped and can't stand for long periods. I wish they would open up the drive through but that is wishful thinking on my part. I just wish they were better stocked. read more

Very rude female staff member. Maybe she had a bad day, but definately was rude towards me.

Customer service is terrible! The girl on Register: pos 3 on 3/11/25 at 1:34 pm should not be working with public. Rude! The investors need to secure their investment. read more

Do not go by online hours, they do NOT open at0900 Working with them right now. Just bought my monthly and noticed I was given 14g instead of my usual 2.83, it's 100.00 difference and waiting to see what they say. You can look back I buy 5 2.83 baggies and a vape pen. I have never bought 14g too much of one for my liking, and frankly I just don't need it all I'll update and let y'all know what happens. Fingers ceoss read more

I'm totally new to this whole thing, so for me, this was a great experience. Sure, I'd been in "smoke shops" before (for "tobacco use only").. and this was a completely different and far more professional experience. Perhaps folks who are highly versed and are used to craft-beer style selections would be disappointed. I, however, was not. The menu was complex enough to give me choices, while simple enough that I was not overwhelmed. The staff were friendly and walked me through both the selections and the whole process. There was very little waiting time. Again, I suppose one might be able to find "better" prices elsewhere, but I was very happy with the quantities and prices, as well as the quality of the product. Highly recommended for fellow newbies and those who prefer a professional environment and staff. read more

I started going to Mad River Remedies right after they opened. I live in Hamilton and at the time it was the second-closest dispensary to me. I always liked their selection and staff. There used to NEVER be a wait, either. I went yesterday and it's a different story now regarding the wait, I had to wait outside but maybe only 10-15 minutes total, then maybe another 5-10 minutes inside. I was very luck, as the ATM ran out of money maybe two customers after I withdrew my cash. Anyhow, beware if you go there after about 2:00 on a Sunday afternoon if you expect to withdraw $, I heard an employee say that the ATM runs out of money EVERY Sunday at some point. However it remains a great place to get one's medicine! read more

Place has gone down hill since they sold. Service is really bad, company can't be bothered to email you when they are running specials. Worst is the employees. They are rude, condescending, and basically talk down to people like they are "stoners" and beneath them. Miss Blue Hair likes to make comments like "Seriously! We're ALL just trying to work, here!" When you ask a question she doesn't like. Guy with beard likes to sit back in chair, cross his legs like every coach in a bad after school kids movie, and talk down to you.... "Ma'am, Think about it. Does Walmart email you every week and let you know their sales?" Yeah... They actually DO. Anyways... If you can find another place, I'd go there. This one gets worse by the week. read more

Go to Detroit, it's a drive, but it's 150 for an oz and you don't have to bother with this 2.83 GM bs.

If I could give this place zero stars I would STAY AWAY! Worst dispensary I've ever been to! If you find something you want on there menu at home just forget about it they won't have it, no good deals and no good variety. Take your money and go somewhere nice where you will be better treated and served!!!! read more

Not very helpful, or friendly. The receptionist was nice but the representative seemed to be annoyed with our lack of knowledge and offered little to no help. read more

So I got my documentation processed the same day and went to this dispensary to check things out. It has an appt type feel to get inside beyond the waiting area. The menu was poorly put together with write overs and scratch outs. It is definitely a controlled environment although there was less security visible than other places like in Cali and Nevada. With so few dispensers prices are high. Only time will tell if this changes. Glad that it is finally available to patients who need their medicine. read more

I didn't get a veterans discount, check your receipt before leaving back room. My only recourse is to cut my consumption so I can get my money back by not giving them any money until then. They may be surprised if it stretches out a few months! read more

Multiple names for this business. Some of them forbidden to be advertised? Biased receptionist. Lack of diverse tenders.

It would be a step up if you put a menu tab like Leafy in Springfield did. Just saying we don't have all day and when we can go anywhere to get it. We are going to look on the web for what is where and go where we have a better idea of the product available. read more

Staff is always having a bad day, they constantly point you in the wrong direction, and they love to argue... just go somewhere else around it'll be cheaper anyway read more

Wellness -v- Corporate Greed It didn't take long for the first Dayton area dispensary to reveal it's truest of colors! Yesterday, I stopped by to acquire my weekly meds and found that there were only three tier2 strains of dried flower and even fewer completely unrecognizable strains of hugely overpriced tier1 flower. The very kind and helpful staff seemed to be just as disappointed in the recent corporate decision to widen margins and shorten what used to be long lines that the "classy" outlet. If you are not particular about finding strains of cannabis that you recognize the names of and or have endless financial means, go ahead and patronize this establishment. If you are like me and just want an effective, recognizable, affordable, strain of medicine; you may want to first use WeedMaps to locate a Leafly friendly shop. That is one that actually provides it's customers with current in stock prices and strain selections. Then Buyer Beware, this particular shop seems to be playing by the Black-market rule of, provide your customers with the good stuff at first and then switch it up to whatever is the cheapest and most profitable for the local neighborhood weed slinger read more

not impressed, very limited product, no vapes, and prices are high. as is all the prices in ohio dispensaries. bring on the competition. and i was very dissapointed because i dont have transportation readily available and this is the closest dispensaries. and what is the deal in ohio with cbd oil, they dont have them anywhere. read more