This is a terrific place. I started going here because it's on my way home from my workplace. I continue to come back again and again -- and recommend this location, specifically -- because of the great deals offered, the friendly, helpful staff, the entire experience! A clean, modern shop; lots of employees to help you almost immediately, always (impressive enough in this hard-to-staff-business world of ours, right?!) and consistently friendly, helpful and engaging. I want to thank Brittany for leading me here and to every single employee I've ever interacted with. I'm terrible with names & I apologize; I know how important individual recognition for good service is & I have no good excuse...just a terrible short term memory! Seriously, never a bad experience! Of course the products tend to be pricey; we can thank Cook County AND IL state taxes for that. Otherwise, I think their offerings are still reasonable and varied. Lots of offerings, always. Discounts, of course, for medical users, veterans, seniors (yay!), Look em over!! read more

I almost NEVER leave reviews but I have shopped at Zen Leaf Prospect Heights multiple times before and have never had any issue. Until I bought a cartridge here recently and it was defective and would not work in multiple batteries I put it into. Despite having record of the order, the customer service refused to give me a refund or exchange because it was outside their 14-day return policy that I have never been made aware of. I would understand their return policy if I simply changed my mind about the product, but the company should remedy any defective product issues regardless of when it was bought. Everybody knows products at a dispensary are not cheap and now I am out almost $70. Will not be shopping at Zen Leaf again, go to Natures Care in Rolling Meadows or Hatch in Wheeling, so far I've had better luck with them. read more

Web site has 30% wrong information on product type. Well known issue to employees, that can do nothing about it. If you are shopping for a particular type do not waste your time, trusting their web site. Sunnyside is accurate. read more

I was disappointed with the attitude of the young man behind the counter. When I asked if as a medical patient, was the 15% applied appropriately because it seemed unusually high. I've been a medical patient since 2016 and have never seen attitude like his. I don't need to be reminded that this is a recreational business (I certainly knew this). And his responses needed to be less gruff in my honest opinion. Only wish I had gotten his name. I never left a dispensary in 5 years feeling the way I did. He needs some training. And, I still believe I was overcharged!!!! read more

terrible staff and manners, prices are only ok, so STAY AWAY. F, tey hate old people, people in walkers and wheelcahirs--they will make you feel like crap!! read more

Went here for the first time and had a great experience with Christian helping me out. He was friendly, courteous and explained everything clearly and was very good at his job. This location is a little out of my way, but I'll come back for the great service. read more

Staff are rude and slow. When the worker forgot one of my items it got weird. They starting blaming me lololol. That is not even important. Just get my item you forgot and lets move on. If your life is so pathetic you work here, I get it but c'mon take some accountability. read more

Always very friendly helpful people and a great price on products, good quality products And there's a rewards program so you earn points every purchase and then can use your points for future items :) read more

Getting pretty fed up with this dispensary. What is the point of having an online ordering system if you are not going to respect the customers preorders. 3 times they did this to me. They are the only dispensary in the Chicagoland area doing this crap. Also pretty disappointed by the attitude of some employees. Especially the bald short guy with the fake tan checking in the IDs. With that attitude he shouldn't be working in customer service. Will never set foot in that place again. I'll make sure to guide my people elsewhere. read more

What a joke. Placed an order with their phone order system as the prior day I did an online order and the item I ordered wasn't as described. So I figure I play it safe and use their live ordering system. I explained to the person that I want to make 100% sure that the item I was wanting is a Live Resin vs a Live Flower. I was put on hold for several minutes while they checked and was told yes we have confirmed this item in stock as described on the website and the location. I placed the ordered to drive 40 minutes to find out it's NOT the right item again. The "AGM" and the budtender attempted to convince me that they are the same and they are not even remotely the same. No resolution was offered other than it's a system error. I called the order line back and got the same agent as when I initially called to be told my manager will get back to you if something changes. I wouldn't go back to a Zen Leaf ever again as I wasted 2 hours the first attempt and the same amount of time the second at this location. I even have a $80 credit that they can shove it you know where. Not worth my headaches or time. Poor customer service. Terrible product knowledge as well. I can only image how many suckers they screw over with bad product advice as if you don't know the difference in product lines how the hell can you safely recommend anything to patients and recreational users alike. Stay far away so you don't get scammed by these shams. read more

While I can't always find the exact strain I'm looking for, I think it's because this location is popular. I've never had a bad experience here no matter who has helped me. I really appreciate relying on a neighborhood location that always has a friendly smile! read more

never ever will I enter zen leaf again in this lifetime people that work there are completely ignorant for starters "great strain" is the only response.... whatever I understand this but what really gets to me is everyone in that place, you would think you were in the dmv! ! when meanwhile they have the best job one would acquire without a masters! I was just really upset despite being livid I bought an overpriced vape pen but I can assure you that was the last time I will ever go back - read more

Fantastic store. The folks are very friendly and especially knowledgeable. From the time you open the door you're greeted by (I assume, behind the masks) smiles and a positive attitude. I appreciate the regular senior discount, but the 20% for seniors on Sundays is a lifesaver..Keep it up! read more