Well I've had 9 laser treatments here (bought 2 packages, was going to buy a third and forth for my…read morearmpits and face) and everything was fine until something came up this morning and I messaged them to let them know I wouldn't be making it. I was told I was going to be charged $25 for cancelling day of! I've completely missed my appointment once in January and wasn't told of any fee! They rescheduled me without any problem. All of a sudden they start charging a fee and not telling us? If it had been this way the whole time how did I not know?! Especially since Ive had to reschedule before. I didnt get any sort of warning. For someone who has bought more than one package and have been going for 6 months (my treatments are 3 weeks apart, you'd think they'd make an exception and say, "next time you'll be charged $25" and note it in my chart. But then I said fine just charge the 25 dollars to my account if having that 25$ fee is more important to you than keeping a repeat customer that has spent nearly $300 (and was going to spend more on maintaience packages). That is when she said "my mistake, you actually dont get charged, you LOSE A WHOLE LASER SESSION! IM SORRY, MY MISTAKE" I insisted that i didnt know about this policy, and all she said was "sorry it's always been this way, sorry we never told you, if you don't come back that's fine." What makes me more upset is that I waited 20 minutes last time for my appointment because the customer before me didn't know if she wanted to add on more services for that day or not. I didn't even complain. Other people walked out, but I was understanding and pleasant the whole time. I'm a customer who is easily pleased, I can understand that things happen and pushes the schedule back -- but I don't understand how you can charge or take away sessions from a repeat, friendly customer who honestly didn't know of your policy without any warning. Terrible customer service. Cares way more about making money than customer satisfaction. *edited to add* just read a few other reviews and it's obvious that customers don't know of this cancellation policy. Do a better job of informing us of your policies! Put it in your text! And it's ridiculous that you took a treatment away from a lady whose son was throwing up all night. Shame on you.

In all, I had sessions here for about a year. I first started going to Jazzy Laser Spa with a…read moreGroupon to get my underarms done. I had never had laser hair removal done before so I didn't know what to expect. My first few experiences were great. I had a good laser tech who was a little too talkative but enjoyable. With the first few sessions I noticed quite a difference in the hair growth so I purchased session to get my bikini and legs done. In the middle of my treatments the initial tech I had left and so another tech took me over. I immediately noticed a difference in the way the laser was handled and the number of passes they did over an area. I don't know who trains these ladies on how to use the laser but you'd think it'd be more consistent. I don't know how to use the machine, but their techniques were so different, I imagine ONE OF THEM HAD TO BE DOING IT WRONG. I continued with the sessions and because of the results I was seeing didn't bother going anywhere else. As long as I continued with the sessions I saw improvement. As soon as I stopped all of the hair slowly started coming back in full force. After my switch to the new employees, no one ever asked what kind of results I was seeing. Was I getting less hair growth? Thinner? How often did I need to shave now? No one ever asked or seemed to care. They seemed to want me in, out, and on to the next person. It's been a few months since my last appointment. I did a total of 6 sessions for each my legs, underarms, and bikini. At this point it appears as though ALL OF MY HAIR HAS COME BACK AS THICK AS BEFORE. I understand this isn't completely their fault as everyone reacts differently to laser hair removal, but I was at least hoping to see some improvement.

I absolutely love the vampire facial from this place! Ashiana did it for me and since then my skin…read morehas cleared up tremendously. Ashiana was very informative of the service and made me feel very safe. The process was painless and relaxing. 10/10 recommend Ashiana at this spa.

I have always struggled with hormonal acne so I finally booked & received a vampire facial two…read moreweeks ago & my skin has cleared up! My esthetician was Ashiana & she was so sweet & informative before & during the whole process! Highly suggest booking services at this spa & ask for Ashiana!

Love love love that I found Touch up Laser . Great place. Friendly staff, informative with all…read morethere treatments, very clean , and definitely very affordable I love that you walk in and your greeted with a smile and a welcome every time. They also have flexible hours do it's easy to get in with crazy work schedules. This is also an establishment that is run by all women ! Woo hoo. Love the men but nice to support us ladies too Definitely try to stop by and say hello and see all the different treatments they offer at great prices. You won't be disappointed Went today for my laser treatment so happy there open after this covid situation . You must wear a mask if you have an appointment, understandable , not have a temp and no kids please but with that being said your going to pamper yourself so it's ok to leave the kiddos at home. There are so many specials going on here and do much more than laser if you have not checked them out then you are definitely missing out ! And there prices are definitely reasonable.

I won a raffle from an expo that I attended. It was 1 complimentary laser hair removal. I had my…read moreunder arms lasered years ago so I used it to get a touch up. No more hair in that area:) I really liked my experience so I purchased 6 large laser hair removal through Groupon and I'm using it for my legs. The office has a cute flower wall, the space was clean and modern. The staff is very friendly and attentive. They are informative, they answered all my questions and they are professional. I get greeted as soon as I walk in and they offer water:) I've only had 2 leg treatments and so far I'm loving it. My hair grew very faint. The person that conducted my laser removal was very friendly ( too bad I didn't get her name). The lady kept asking me if I was comfortable and made sure it didn't hurt. She said she can turn it down if necessary. It was a little un comfortable closer to my inner thighs but I was fine. At the end she gave me some cream to put on my legs in case it gets itchy. But I didn't have to use it at all. I will write an update after my 6th treatment. So far so good:)

By mistake I went to that place on January to get some information about a procedure fir the black…read moreeyes with hyaluronic acid. They actually forced me to use a promotion they had and was ending the next day ! WHAT a promotion !!! From $500 to $480 ... really ?? At the of the visit they asked you for how much will be the tips ??? So ! $480 for the promotion and $40 tips was a total of $520 ! Wow ! What a price for a wrong procedure . I hope everybody can read this story where I almost lose my eyes and the esthetics of my face Please read this before going to this place .... In a few words the procedure was totally wrong and very danger. I will post some pictures at the end of this review . You will be surprise . When we talked to Giselle the manager of that place she explain us that because the lady that did the procedure was a "gringa"( American girl) and she said that they are a little different and she maybe did something in a different way and she was new and not very specialized in this kind of procedure Really ? Why I gave my face to ???? A patient never expect anything like this ! Please get more information before going to this place . They pretend fixing back my eyes for how they were and applied more hyaluronic acid and still a lot of balls on my eyes ! Wow ! Now to fix it we need to re-pay the costs again ... really ????? At least if I get no results that's fine but I am a way worst that my original eyes ! And because you sign a thousand papers before doing the procedure they are save ! You are sucks ! You are always the looser ! Just be careful with this place please !!! Please !!!! Please !!!!

This is place for me is the best in Las Vegas on their fair prices,I love how clean the places is,…read moreAlso all the nurses are very friendly and kind,always has suggestions on how to make you recovery better & your healing faster. I have no complains on my treatments.I totally recommend this place to friends and family that are seriously thinking of getting any of their procedures done. All of their staff are bilingual is very convenient.

I had an amazing experience at this spa! The space is exceptionally clean, modern, and beautifully…read moremaintained, creating a calm and relaxing environment from the moment you walk in. The staff is incredibly friendly, welcoming, and professional, and they truly make you feel comfortable and cared for throughout the entire treatment. I also had a Candela laser treatment, and I was very impressed with the professionalism, attention to detail, and overall quality of the service. Everything was explained clearly, and I felt completely confident in the hands of the staff. Highly recommend this spa to anyone looking for a clean, relaxing, and professional experience with excellent servic

Called and scheduled a facial, I was told by the girl scheduling my appointment they would…read morecustomize something for me after evaluating my skin. Nope, they just booked a hydro facial for me. I had to ask the esthetician after she cleaned my face if we were going to do a consultation, she said oh they just booked a hydro facial for you. What are your issues with your skin. Just kept the booked facial. The facial was good. They had music playing so loud I felt like I was in a club. It was not a relaxing experience.

Char was incredible! She listened to my needs, and the day prior to my facial I ended up with a…read morehorrible allergic reaction under my eyes. Char and I spoke about this issue and she thoroughly assessed the skin around the eyes and confirmed that she would still be able to do my facial. On top of that I scheduled a 75 minute facial, she took her time and I was in her presence for an hour and 45 minutes, no extra charge. She truly cares for her clients, takes her time to listen to concerns, and assesses certain situations. Thank you, Char. I will be booking you again soon.

Best place for facials, hair laser removal, and more. I did a hair leser removal and this is my…read moresecond session, and I love it! No pain, no redness, and it's very safe. Highly recommended. Thank you for the great jop

I started my journey to lose weight last year and saw the laser Lipo treatments on Groupon and…read moredecided to give it a try after reading reviews. I purchased a package of 10 treatments and have truly been amazed at the results - 25 pounds lighter :)! No, you have to follow their instructions of pose treatment and act actively exercise in we train your eating habits that will give you the absolute best results! The staff is always accommodating and very friendly. I've been late a few times for my appointments and they have always been very understanding. They answer any questions you have and always check on you during your treatment. I would highly recommend checking them out. They have an array of services to help you be your best self!

I had a horrible experience here that just continues, a year ago I got the worst facial of my life…read more My face was broken out with red splotches for a month and ruined my vacation. I went back the next month and requested a different esthetician, after preparing for another facial, well guess who answered the phone!! Her. Even though I kindly requested someone else she proceeded to tell me I was wrong, it was my faces fault, the esthetician didn't do anything wrong, I got the wrong kind of facial etc.. this wasn't my first time here or getting this particular facial so I insisted on someone else at which point she canceled my appointment which charged me a cancellation fee. I asked to speak to a manager several times and was denied. I fought through the third party vendor for my money back. I wrote a detailed email to the business and described no reply. A year later I decided to give them another chance and prepay to book an appointment, they cancelled it, I rescheduled, they cancelled it again. Now I'm left fighting for my money back again. This business has zero empathy or regard for their customers. Edit to respond to the owner's reply: I've never seen a business lie so much while never once trying to rectify such horrible experiences! You didn't confirm my refund. I accepted credit from the third party the first time and I had to dispute with my bank the second time! No profanity was used! I made multiple attempts to contact management with no reply! You ruined my face for a month, charged me extra money and refused to hear my complaint. I spent a lot of money at your business and you treated me like trash. I'm making my experiences public because people deserve to know.

I originally booked an appointment with Christy from The Ivy Beauty Bar or on Instagram known as…read moreThe Ivy Aesthetic Supply back on July 26th. She scheduled me and I was so excited my initial consultation went fine. The next week later I had a medical emergency that caused me to postpone my future sessions. I reached out ready to get back on track, sadly my work schedule would not allow me to continue. I requested a refund for the last 3 weeks. I was told to expect my refund to the original form of payment on October 10th! Guess what still no refund no communication. If I could give zero stars I would!

Still waiting for a $50 refund for services never rendered. I wished I had never bought any service…read morefrom them. They cancel last minute and wait months to reschedule.