Good experience with Edward. Knowledgeable and arrived during the expected window. He seems busy but that's ok because thankfully the weather was still fairly cool. We had a clogged drain pipe so water was leaking into the pan below the HVAC unit. Eduard came and diagnosed the issue, fixed it quickly and it's been 1 week since and no issues. Price was reasonable because we pay for his expertise in being able to resolve the issue. Definitely recommend! Can't hurt to give him a call. read more

Wonderful HVAC Company! If I could give more stars I would! Answered my call within 30 minutes. Edward was extremely knowledgeable in HVAC. We had another service person that was trying to charge us $4000 for a circuit board we never needed. Edward came and immediately diagnosed the problem. He knew what he was doing and ordered the correct part. My aunt had her A/C fixed and we were so happy it was fixed properly. Her A/C unit is a huge top line unit from 17 years ago a Carrier Bryant and Edward was very confident and knew how to work on it. He was nice enough to give us pricing for a new unit or to fix the unit. No pressuring us into a new unit, her unit would cost over $20,000, with Edward Everything is itemized no guessing or giving me BS quotes. My A/C unit in my home is only around $ 10,000-$12,000 but it is nothing like her unit. I use to work for a service company 30 years ago and I would not even try to trouble shoot this unit it's so high tech. When someone like Edward comes around he is a gift from God because their are so many rip off artist's out there. Fair Pricing and Competent that is what you want! Thank you Edward! My family will be calling him for our heating and A/C problems for now on. read more

I placed a service call for my baseboard heater thermostat not calling for heat to my burner, they came onsite as scheduled, have it tested and recommended me to replace the thermostat; that resolved the issue. Since then, I never had any issues with the thermostat, it's been perfectly without any issues. I will call them for any further work related to my thermostat. I only paid for the service fee, that was cheaper to afford. read more

Stop Looking and call Zigzag. I've had nothing but fantastic interactions with them. They are fast, honest, and great at what they do - fixing and installing a variety of HVAC systems. Knowledgeable, personable, and they won't leave you doubting that you're not just another number to them. They obviously care about you, your family, and your home. Eduard is the only person I want working on my heating and cooling. Stop looking; call Zigzag. read more

I used this contractor's services twice. This review represents my honest opinion of my experience. If you read my other reviews, you'll see that I try to be as honest and thorough as possible. SOLID TECHNICAL SKILLS He seems to be technically proficient. I'm a professional property manager, so I occasionally read books and visit websites on mechanical systems. Eduard definitely seemed well-read, which is a lot more than most contractors. I can tell you that most contractors don't value education even though it's important. However, the one factor that gave me pause with Eduard is his years of experience. He's been in the industry for only about 9 years. And, he actually started his company only a few years ago. That's not a lot of time. This actually matters a lot because experience will help you spot and solve hard-to-notice problems. HIGH PRICE During the 2nd visit, Eduard replaced the hot surface igniter. This is a $30 part that he replaced in about 5 minutes. Altogether, he was in and out the door in under 30 minutes. The charge for the entire visit was $500. That's a lot of money given the time. Had I known either the cost of the part or the repair time, I would have gotten another bid. I actually called around afterward and found out that the repair should have been half the cost. OVERALL RECOMMENDATION Although I can't complain about the actual work, I would recommend homeowners to look for a contractor that charges reasonable prices. Most homeowners wouldn't bother to check but I happen to. It may be hard to find but you can find contractors that are both competent and fair with their prices. You can read my other reviews if you need suggestions. Good luck! read more

I very highly recommend this company. Eduard is professional, very knowledgeable and provides thorough and impeccable service. I'd recently had my home furnace serviced due to a broken blower fan. A week later the furnace died again and the original service provider was unavailable this time, so I reached out to Zigzag Industrial. Scheduling an appointment was quick and easy and Eduard showed up the next day. The new problem turned out to be completely different from what the original service provider had diagnosed, but Eduard was able to identify and resolve the issue on the spot. Eduard is very personable and patiently answered all of my questions. The price quoted for the service was more than fair and the repair was top-notch. I haven't had any further issues with my furnace since Eduard's visit. Based on this very positive experience, Zigzag is my new go-to company for HVAC service/maintenance and I will definitely be reaching out to them again in the future. read more

Best HVAC professional service we have had over 12 years. Wish I had found ZigZag/Eduard years ago. We have a steam heat boiler system that has had some issues that each previous HVAC person "fixed" but the issue would come back. Eduard inspected, and fixed and made recommendations. He also returned the same day when our inspection said there was an issue. There wasn't, and Eduard seemed personally invested to prove his work and supported us through contesting the inspection. Highest recommendation for Eduard- his knowledge, professionalism, and follow through are top tier. read more

ZigZag came out same day to fix our AC. They were knowledgeable, polite, prompt. The technician wore a mask at all times. We suspected our compressor needed to be replaced and this was the case. The technician followed up with us to make sure we had no issues after the repair and to make sure our unit was working properly. I have to add that after our power came on after hurricane Isaias - we were having trouble with our thermostat and I thought something was wrong with the AC unit - ZigZag came out at 9pm free of charge and helped me with it. It turns out everything was fine (my error with thermostat) and they still didn't charge me! Highly recommend this company. read more

I highly recommend this Company....Their prices are fair... Their work is excellent.... And the response time is Outstanding..... What more could you ask for ??? read more

Very professional. You can tell they really know their stuff. I have used them both at my place of work and also my home. Highly recommended if you have any hv/ac needs. They are now my go to company. read more

Technician arrived early which was great and fixed our central air system rapidly. Great job and would use them again. Their response was quick and he diagnosed the problem quickly. read more

4th of July/New Homeowner On the evening of July 3rd, a passing thunderstorm tripped our circuit breaker for a second and we thought nothing of it. A couplehours later we realized our central air had stopped working! We googled a few solutions, including resetting the circuit breaker and resetting the thermostat but no luck. This was not the outcome we were hoping for as we had just bought the house and were having some people over for the holiday to see it for the first time. After one final try this morning(4th of July) i decided to go on Yelp and try to get a few quotes for later in the week, due to the holiday. I sent the request around 6:30am, and to my surprise Eduard reached out around 7am! He was at our house around 8am, fixed the problem (blown fuse), and even made some recommendations in terms of how we can make our unit more accessible in the future. A few of the other contractors got back to us a few hours later - either they were not open due to the holiday, or they were fully booked. Not that it matters, as we are definitely using ZigZag for all our future HVAC needs. Eduard's prompt response and level of professionalism has made us customers for life. read more

I can't say enough good things about Eduard. He's trustworthy, on time, and on budget. Highly recommend him!

Honestly disappointed in this company. Based on a friends recommendation and yelp I called to get my AC unit serviced over a week ago. Zero response. I realize it's summer and they may be booked- however no response after a detailed message was left is no way to run a business. I hope they get it together for those that rely on them. read more

Eduard gave me a window time of 5-7pm and showed up at 7pm. Informed me that there was a short in the wire from the furnace. He disconnected the wire so that the heat would be off and I'd have cool air for the summer. He told me that all I had to do was switch the wire in November from cool to heat to be able to heat up my home. He was suppose to call me on Monday because they're closed on the weekends and this was on Friday,to let me know about a new thermostat and also if he can break the wall to replace the wire . I still haven't been in contact with anyone from Zigzag and it's been a week. I'm not sure what rating to give Eduard. He wasn't bad but could've been more attentive. read more

Highly recommend Zigzag Industrial. Eduard is extremely knowledgeable and provides excellent service. HVAC is the most expensive applicance/system in your house and you'll pay the price for not using an expert. read more

Absolutely amazing!! Eduard is very responsive and always makes time to stop by immediately. He even came on a Sunday!!! Good work!

Yeah, Eduard is as good as it gets. He installed my Ecobee thermostat, swept the floor and stayed long enough to verify proper installation. Unfortunately, an hour or so after he left, the system started rebooting after every boiler cycle. I texted the number provided and within a few minutes, Edward called to deliver his now famous line 'I'll be right there", and he was in less than an hour. Fixed the problem, which turned out to be the existing lines were inadequate. He pulled new wires, rewired the thermostat, and remained again for several boiler cycles before closing out the job. We are customers for life. read more

So it's 6:30pm on the Friday of Memorial Day weekend, I'm on my way out of town for the holiday and receive an alarm from my house that the smoke detector is going off and there is a fire. I panic and have my neighbor come by to take a look, since I was about 70 miles away. Turns out the AC unit, which is in my attic, is leaking water onto the smoke detector and it short circuited as a result. I previously worked with Edward when he helped me setup my Ecobee wireless thermostats, so I called him right away with zero expectation that he would actually come by, being that it was close to 7 in the evening, at the start of Memorial Day Weekend. Edward picks up the phone... his response? "I'll be there in an hour". He arrived and placed slip on covers on his shoes, so as to not get my place dirty, and diagnosed the problem right away. You simply can't find service like that anymore. Edward truly is the best, I'm a customer for life. read more

Awesome service! So helpful, honest, and courteous. I would highly recommend Zigzag. The technician, Eduard, was extremely knowledgeable and professional. A+ service. read more

Super happy with Zig Zag service and expertise. Called on a Saturday for routine maintenance of my furnace, they emailed appointment options, came within the window wet confirmed and charge me what they quoted. The technician was very knowledgeable, worked and cleaned up and explained what he did. I highly recommend read more

Got an appointment right away. Very polite professional and thorough. I would definitely reccomend.

Great costumer service they did the job on time and everything works great thanks to Eduard

On time, fixed the problem the same day. No hidden fees and costs. He was up front about everything. Professional and respectful.

Eric did a great job , got our furnace going. Called and came early, told us the issue, gave options, and was very professional. Thanks

Kind of service you always want, rarely get. Personal and professional, upfront, straightforward, honest. Eduard installed a complete AC system for us, did the work himself, paid attention to detail, left us very satisfied. read more

Sent a message in the morning, got a call from Eduard and he showed up later in the afternoon! He was super honest and gave me tips on what I'd need to do as it ended up being a small job and I could do it myself. Definitely will be my go-to place for HVAC! read more

I discovered my home AC unit not working at 4 PM, called Zigzag and the next day by 9 AM Ed had shown up on time, diagnosed the problem and replaced the defective part. All for a very reasonable price. read more

Eduard is a nice guy. Totally went through a thorough diagnosis and fixed only what was wrong. I had two other estimates trying to replace everything for 3-8 times what this cost. Thanks! read more

Zigzag was fabulous. Had total confidence in the technician. He knew his stuff and explained everything. I highly recommend them

Excellent service! We replaced a 25-year-old heating and cooling system. Out of the six vendors I reviewed, Eduard is the most knowledgeable in the specialized field. He has done a clean job in our project and punctual in showing up for the appointment. I would recommend him for any project big or small! In my books, he gets A+ rating. read more

My AC unit was not working properly in the midst of a heat wave and I had called around to a few businesses that wouldn't have been able to get to helping me for a few days. The two workers at Zigzag were able to get to my house that day and get my A/C up and running. I then had a separate issue a couple weeks later that they fixed as well that same day. Don't hesitate to use this company. read more

We needed an AC to be installed, Zigzag will install it with reasonable price, but try won't deal with the permit or the inspection, they don't care if it passes the city's regulations or not, that would create a very big headache for me, of course I won't hire them. read more

Extremely impressed with Eduard and his knowledge of HVAC. Installed a new Wifi thermostat for me. Would recommend to anyone needing HVAC service. Polite, professional, and even swept the floor which was barely dirty from the install. read more

These guys are AMAZING! They are quick to respond, HONEST, extremely professional and subject matter experts. I asked my tenants in NJ to call ZigZag after they had already called 2 other companies. The 2 companies gave us ridiculous quotes to replace the unit. Called Zigzag, they came within the hour, FIXED the problem in 45 mins and charged us almost the same as the other two for the visit BUt they actually fixed the problem! Highly recommended. They have won us as a customer for life! read more

Last night when we were in a heat advisory, our AC unit stopped working. We called someone first thing this morning, he came promptly and proceeded to tell us we will need to replace the whole unit. We then called Zig Zag to get another opinion. Eduard called us back immediately and said he can be there within the hour. When he came to our house, he put cloth boots on and proceeded to check out the unit. He said no problem, I can easily fix this. Within minutes he replaced the broken part and saved us thousands of dollars. He was very professional. It is now 92 degrees outside and we have a very comfortable house. Thank you Eduard. read more

Eduard responded fast to my request for service on our central air conditioner, coming out the same day. Upon arrival he assessed the entire system inside and out (crawling around in our attic), and got to work. He quickly diagnosed the problem and repaired it for a fair price. Eduard was highly professional, respectful of our house (putting on booties to keep or floor clean), and I would recommend him to anyone. Thanks for the nice work Eduard! read more