DO NOT support this company in any capacity. I was intentional in supporting a Black owned transportation company to transport a dignitary to our Juneteenth event in Newnan.
The cost for transportation from Atlanta to Newnan was $245. The arrangements and payment were made the night before. On the morning of the event, almost 4 hours before the scheduled pick-up, the dignitary called the transportation company to cancel due to a death in his family. He then called me to share the horrific news. I notified the company simultaneously while they were texting me with the update. I asked for a refund and was denied. Germaine, the receptionist (as she's posing to be), was very condescending, rude, and dismissive. I went back and forth with her via text (couldn't stand to hear her voice any longer), explaining to her how unethical they were to keep someone's money when services were not rendered. Not to mention, the funds that were raised to pay for the dignitaries' transportation were raised (popcorn fundraiser) by the youth that are participants in the organization's program. Germaine could care less! I was adamant about receiving a full refund. Germaine, who did not provide a contract regarding cancelations, decided that her company would take 30% and refund the balance within 90 days! Are you serious? I moved forward with filing a claim and have been issued a temporary refund while my banking institution investigates. I am beyond disgusted with the business owners and staff. The nerve of this company to deny a full refund when services were not rendered.
Unfortunately, sometimes this is the downfall you face (poor unjust customer service) when attempting to support your own Black people. NEVER AGAIN! DO NOT, DO NOT, DO NOT patronize this company unless you're accepting of uncouth behaviors, poor customer service, and made-up prices on the fly! Yeah, Germaine initially quoted one price, and when she realized the guest was of high status, the price was increased. Bernard Thornton is the owner of this poorly ran company. I have also reported them to the BBB. Not all skin folk is good-natured folk!
They received one star to enable posting this review. They don't deserve a bag of rocks! read more