I called Zion Taxi to assist with picking up my Mom from Piedmont hospital and drop her off at her apartment nearby. Unfortunately, my Mom was not in the right mental state to wait for the taxi to pick her up and she began walking to her apartment. Luckily, the Zion staff (Germaine) called me, waited around, looked for my Mom, found her walking, picked her up and called me. They allowed me to speak to her and confirmed they picked her up and were taking her home. I would use them again in a heartbeat. They treated my mom with respect and consideration that was needed in the moment. This is excellent customer service that I sincerely appreciate living in California trying to help my Mom. read more

I was just visiting my friend in Newnan and used Zion Taxi service twice. Germaine - is lovely and the service is perfect. Taxi was on time each time and got me to my destination fast and safe. I also have to mention that the taxi was very clean and comfortable. I will definitely use them again in the spring when I visit. Thanks Frances S. read more

DO NOT support this company in any capacity. I was intentional in supporting a Black owned transportation company to transport a dignitary to our Juneteenth event in Newnan. The cost for transportation from Atlanta to Newnan was $245. The arrangements and payment were made the night before. On the morning of the event, almost 4 hours before the scheduled pick-up, the dignitary called the transportation company to cancel due to a death in his family. He then called me to share the horrific news. I notified the company simultaneously while they were texting me with the update. I asked for a refund and was denied. Germaine, the receptionist (as she's posing to be), was very condescending, rude, and dismissive. I went back and forth with her via text (couldn't stand to hear her voice any longer), explaining to her how unethical they were to keep someone's money when services were not rendered. Not to mention, the funds that were raised to pay for the dignitaries' transportation were raised (popcorn fundraiser) by the youth that are participants in the organization's program. Germaine could care less! I was adamant about receiving a full refund. Germaine, who did not provide a contract regarding cancelations, decided that her company would take 30% and refund the balance within 90 days! Are you serious? I moved forward with filing a claim and have been issued a temporary refund while my banking institution investigates. I am beyond disgusted with the business owners and staff. The nerve of this company to deny a full refund when services were not rendered. Unfortunately, sometimes this is the downfall you face (poor unjust customer service) when attempting to support your own Black people. NEVER AGAIN! DO NOT, DO NOT, DO NOT patronize this company unless you're accepting of uncouth behaviors, poor customer service, and made-up prices on the fly! Yeah, Germaine initially quoted one price, and when she realized the guest was of high status, the price was increased. Bernard Thornton is the owner of this poorly ran company. I have also reported them to the BBB. Not all skin folk is good-natured folk! They received one star to enable posting this review. They don't deserve a bag of rocks! read more

Great service, they picked up my mom from assisted living and got her to her doctors appointment. Friendly and reliable.

If I could give lower than 1 star I would. The good news first. The cab was a nice, late model van with plenty of room. Now for reality. Saturday night, 2/15/2020 we were going out for a combination Valentine's & Wedding Anniversary to The Cellar on Jefferson St in Newnan. We were meeting friends there and wanted to be picked up at our home at 6:30PM. Cab was 20 minutes late. So far no big deal. We're done and ready to come home and the driver had told us "All you have to do is call and we'll be right there." I called about 8 rings later got a very rude male on the line. I told him where to pick us up and he said 15 minutes. Forty minutes later still no cab and by this time we're standing on the corner of the street in 30 something degree weather. I called twice, got the same rude male, told him how long we'd been waiting and he kept asking who we were and when did we want to get picked up. The third time I called and he asked that I said "Thirty minutes ago and we're still waiting." He yelled into the phone for us to see if we could find another ride, hung up, and blocked my phone. Luckily we caught a friend leaving and he gave us a ride (out of his way) home. Like one other reviewer, the fare on the meter and what the driver charged were off by $10. Newnan needs a new cab service. Don't depend on Zion because they will end up ruining a special occasion for you and leave you stranded with only luck to rely on. read more

They were very rude to me the person on the phone and the driver I had to walk home. They need change the way they treat people.

Great, quick service! Really above and beyond when our driver called back to let us know we had overpaid him, mistaking a $50 for a $20 and waited for us to come to hotel lobby to get our money back. Must be the most honest driver anywhere! Even before that happened, we were so impressed by his likeable disposition and courteousness. Best taxi driver ever! read more

this is the worst cab company anywhere. Very rude people. I would not recommend them to anyone. Do not waste your money you will be disappointed read more

Very courteous and professional. The owner Bernard makes you feel comfortable and welcome and treats you like family. I would recommend his service over any other local taxi service. read more

Driver ripped us off. We were heading to a wedding and picked up another couple at the hotel across the street. When we arrived at the wedding the meter indicated $25. Driver insisted that this fare applied to EACH couple. So we paid $50....shame on us for being taken. read more