Really helpful and provided very good information. Thanksread more

The brother of an elderly friend did business here and had recently died. She had been in contact…read morewith someone on which documents she needed to take to the branch to secure her money as beneficiary. As she lives in Central Valley, we drove about two hours and found the office, even though Apple Maps put us a block away. (Did they learn that from Google?) Once we found the building, we followed the signs and talked to the manager first. She sent us to Issac, who was patient and accommodating. Being that there was a death involved, there were some details that seemed to be used occasionally, not daily. He sought help quickly and quietly. The process was smooth. To our surprise, there was another beneficiary named and that person could not be revealed. I'm glad to see that privacy concerns are strongly supported.

One star for Star one (;´`) I gave that one star for the…read moreinterest rate and customer service line. I decided not to leave a review last year cause we did indeed get our dream home with a good rate even though the entire process was lack with transparency and communication. However, I guess this is the final straw. Lol the Star One site is hard to operate and caused us unnecessary stress when we are simply just trying to set up our monthly loan payment. It was suppose to transfer the fund automatically but it shows "unable to transfer due to insufficient fund" even though we do indeed have enough cash in the account!!!! Just sat up another payment today hoping it will get transfer soon on time. Use Star One Credit Union if you want to learn how to age 5 years older. They sure will stress you out.

I am very please with this bank. They have been extra helpful and courteous to me on numerous…read moreoccasions. Parking is almost never an issue because of their private lot. Highly recommended.

If I could have put zero stars I would have. I called in and asked to speak with a manager that I…read morehad just previously spoke too and provided the name. The lady who answered the phone mentioned to me that the manager was not there. Which I had spoken to that specific manager an hour prior. So when I mentioned to her I had just Spoke to that manager an hour prior she then said oh yes this (manager) is here. So I asked if she could transfer me over, and she replied yes and hung up. I have tried calling back several times now there is nobody to take calls at this time apparently . I have to say this is terrible customer service would not recommend banking at this branch