Completely unreliable, I tried using zipcar twice the first time I was unable to get into the car because the card scanner was not working. I called and they said they would have someone out to fix the problem before my next reservation a few days away. They never fixed the issue before my next reservation and again I found myself without a car last minute as I once again could not access the car. Both times I had to scramble for a last minute rental car. If rental cars are a decent price in the area you live then you are definitely better of renting a car for a full day as opposed to zipcar for a few hours. read more

An unspeakably lousy service. Enterprise and other car rental companies offer similar or better rates and actually honour their reservations -- which Zipcar emphatically does not. The last three times I've attempted to use Zipcar they've moved me to a car different than the one I reserved, changed the location of the pick up, or called up to explain that the current driver is going to be late so would I mind waiting...you know, until whenever the car shows up. This is not atypical. There have also been occasions in the more distant past when all the parking spots have been full when I tried to return, when the gas card has been missing, or when the vehicle has simply been filthy. The universal excuse for all these screw-ups (when you actually penetrate the company's fortress-like phone system) is that Zipcar can't control its customers' behaviour. Well, actually it can. It could increase fines for the people who screw up to encourage better behaviour. One additional warning: When you complain, you will be treated to constant iterations of "car-sharing community" as the company tries to explain why it's so incompetent. This, I gather, is supposed to make you feel that it's rude to complain about such an altruistic bunch of sharing, giving people. The reality, of course, is that Zipcar is a unit of Avis. In other words, it's a profit-seeking business. Just not a very well-managed one. read more

Very disappointed with their customer service. I sent a complaint by email on April 25th and I'm still waiting for an answer. The problem I had: I rented a zipcar on April 24h. When I got to the place the zipcar was not there, the street was closed due to constructions of a subway line (Yonge and Eglinton - Toronto). So I got in touch with their phone support. I explained the situation to the customer service representative which seemed as lost as I was. Since he could not find the new location of the zipcar, I asked him to search for other available vehicles in my neighborhood. He found the other car and I made my trip. Problems: 1- No previous notice about the zipcars not being available at the address I chose. 2- No knowledge by the customer service representative. In the end I guided him to a solution. 3- Me, my wife and 2 friends lost an hour of our trip due to this issue. 4- NO REFUND! I would expect at least the refund for this trip and an extra credit due to all the inconvenience I faced. If I'm not heard I'll probably join another company like Car2Go... :( read more

Very very bad and expensive rental company. Trashy/dirty cars for 17/hr 120/day. Will not be using this every again please stay far away from it! read more

I joined Zipcar years ago and it was great. Now, not so much. I find there are less pickup points near me than there used to be and the price per hour has increased along with their membership fee. I'll be cancelling my account. A victim of their own success I suppose. read more

customer service people are very rude, i have paid $50 for fuel upload bill for the reimbursement, now they are saying we wont give u back , u needed to upload to that receipt this receipt, every time i had to pay for fuel from own pocket, their zipcard never works .... i already cancel my accounts, PLEASE TRY OTHER OPTIONS read more

horrible service, overbilled on card and to date not reversed locked out when i was in another city for 45 min due to miscommuncication on extension of car tried to email and call regional manager nicola mcleod contact me asap read more

When I first joined, there were four Zipcars available around the corner from where I live and if I called in, while on the road, my call was picked up almost immediately. Fast forward, four years later, we are down to one car in the neighborhood (which some asshole always books up way in advance) and I am left on hold for ages if I need to call in, even if I call the emergency 'hotline'. The credit cards are now also very hit or miss at gas stations and then Zipcar expects you to pay for the gas on your own card (which I refuse to do). Sorry Zipcar, your service has gone alarmingly downhill. Time to cancel my membership. Why pay for something every month I can't use? read more

Avoid using this car share service at all costs. I am a current customer, and the only reason we use it is due to convenience of the car located in my building and lack of other options nearby. The convenience factor is wearing off due to lack of reliability and poor poor customer service, and general quality of service / cars. Gas Cards frequently do not work, and therefore you often get in a car with no gas. Rules are not enforced, so you often get in a car that is extensively dirty (for example dog hair of customers who do not put dogs in required cages). Cars are often / ALL damaged (again, nothing is enforced, feel free to derby the car, as they will not give any care). We once had to duct tape a mirror back on to the car we rented as we showed up and the mirror was hanging off. Zipcar customers do not care, and the company does not care. Do not use this company. They systematically do not answer calls about billing, but will take other calls (try it, you will see). They took 45min to respond to a call on the road through (good luck if you are in an emergency. read more

I have been a member for over 5 years. Zipcar used to be a very good company which I used to recommend to friends and family but not anymore. My card stopped working, and there was an option of a remote unlock after a series of verification questions. This amazing option was removed, and now you have to get the card send to your home address, which they say takes 3 to 7 days. If you have planned something that depends on a car to go 100kms one way, you are left in the lurch. In addition to that, I was told by a customer service representative that my card would be on the way. Lie. He did not send it, and 10 business days later when I called to ask about the status, they said that the previous person did not logged the request. Another big change, that is really inconvenient, is that you cannot longer cancel the same day. This used to be okay, but now there's a 100 dollar fee or something like that attached to it. Use zipcar at your own risk. read more

Customer service is absolutely horrible. You could be a good driver for 2 years membership and they will still charge you $35 for being legitimately 13 minutes late, once. They also make it impossible to easily inquire about charges because they hide all areas to inquire. The gas card also rarely works. read more

I had a very weird experience with the Zip car I rented last night. Unfortunately, I had to return the car late because I was behind schedule. So when I was getting ready to start the car to drive it back, it wouldn't start! At first I thought the battery was low because the sign was blinking. Luckily I wasn't alone and I had some friends who tried to boast the car. When that didn't work, I called the Zip helpline and was informed that I had to extend my reservation, shut off the car and then scan my card again so that the car would start. I don't mind paying the late fee because it was my fault, but to not be able to start the car was a bit ridiculous because what if I didn't have a cell phone to call support or if my friends weren't around and I was alone stuck somewhere. Not a very safe situation. Has this ever happened to anyone before? read more

They don't treat their loyal customers with courtesy or respect. This company will milk you out of all your money. Overpriced rates, outrageous late fees, etc. read more

My first experience with zip was horrible, i had reserved a car in the U of t lot in scarborough, the app said i got it , got all sorts of emails saying that the car is booked. As soon as i get there, there was no sign of the car that i booked so i call the zipcar team, gave me some fuckall excuse, i canceled it no biggie. The next day i called them up to confirm if the car is available, upon doing their research they confirmed that that car will 100% be there at that lot. Guess what, same shit happened twice in a row, the app said i got it, got all emails. I get there, no car , call them up, got the same excuse and got an offer to use some other zipcar that is an hour from where i am. So i dont know weather to give it one more try or just drop it. read more

Never renting from them again. This is actually my first time using Zipcar. I booked the minivan a week before i needed it. On the day I went to pick it up, the van wasn't there, i called them and they told me the person that drove the car before did not return the car to the correct place and the representative didn't even know where the car is.... And at that time they could not give me another van because there was none. They offered me the Jetta, but i need the van because I've got 6 passengers. Now i am left with no cars to drive and the trip's ruined and cancelled. Im very pissed off and disappointed at this. The only option i was left with was to cancel the appointment and they give me 30min free driving credits. But come on, i need the car, not the stupid 30min free driving. Now i have to book through another agency for another day because it's not possible to book it on the same day. Zipcar ruined my day!!!!! read more

I agree with the reviews noting the decline in customer service, and customer care, and cleanliness of cars. A mere shadow of what it once was. Better to find another car sharing source if you can. I only gave it 2 stars instead of 1 because it does fill a niche for when you need a certain type of car for more than an hour but less than half a day to go out of the city. Longer than that, get a regular rental or uber/lyft; if in-city, use uber, car2go, reach now, etc. All those companies have better service, by a long shot. read more

I've been using zipcar in North York since the summer - 2 thumbs up! Really convenient locations and clean cars. I use it for weekly grocery shopping and it's transformed my normal routine. I would give 5 stars if the price was a bit lower. read more

Zipcar is good for only up to 3 hours trip. Anything above that, you are better renting a car for a full day rather. I realized this quite late after spending huge amount of dollars using zipcar. Also, you have to constantly watch the time so you don't get charged $35 extra....is not pleasant. Though it is convenient for sure as you generally get it when you need it the most! So, not perfect but definitely good! read more

I subscribed 6 weeks ago, they have supposedly sent me 3 cards but they never arrive. Customer service only says "we will send you a new one" but nobody takes the time to check what is going on with their mail system.. and of course THEY HAVE CHARGED ME 2 MONTHLY FEES ALREADY without me to be able to use the service!!! Of course nobody can help you locally because they closed all the canadian offices! read more

Pretty bad customer service. Charged card and gives run around about the whereabouts of card required to complete the sign up process. It's been over 3 weeks. No one follows up and they do not give you the option to send the membership card to a different address than billing one. Enterprise rideshare gives you this option immediately. read more

Very very bad customer service. I had this hold placed on my account by mistake and they've been in the "process of removing it" for months now. Each time I call they say they're forwarding to the department concerned who will complete the process in 5-7 business days and notify me but they never get back to me - this has been going on for 2 months now. Even if i mention this to customer service when I call they frankly don't give a f*** and are visibly annoyed that i'm complaining about them not responding (yea i mean they are doing us a huge favor by taking our request already right, not like its their job or something...). Even prior to this incident I used to get mistaken automated emails sent to me that I need to pay a fine for the car or something just because there was a problem with their internal employees updating information in their database. Honestly, the ride share market is expanding now and there are many competing companies available which can give equivalent or even better rates than Zipcar can. I've switched to Enterprise Car Rental now who only charge me a $20 membership fee, have a wide number of cars and locations at which they are available, and have outstanding customer service compared to Zipcar. Another one to consider is Car2Go which is sweet because you can pick a car up at Point A and drop it off at any parking lot in Point B so you optimise the time booked for your rental. There is also an app now in the market called Turo which lets you rent cars from other people living in your area for a much cheaper daily fee (equivalent to a 4 hour zipcar rental). Zipcar has gotten away with the crappy Customer Service thus far due to their sheer dominance in the market but this will no longer be the case moving forward. If you're reading this, DO NOT GET ZIPCAR. If a Zipcar representative is reading this, don't be d***s, focus on the customer and not just profits alone. We saw what happened with United (a company which similarly does not have any customer focus). It only takes one small incident to destroy your company reputation completely with all the frustration you are building among customers. Change your management approach and values, or pay up when the time comes. read more

Customer Service is degraded. No sense, difficult call center staff. Listen to this :) they cancel your account [apparently as per my own request of course ;) just not to deal with the service complaint. Of course being principle with these people I reinstated my account, at least till I paid for ;)) Ridiculous service! Absence of the management there. Their cars always dirty, and overpriced. I switched to AutoShare. Don't join zipcar. read more

I thought zipcar was a great idea and applied for its membership not long ago. At first it was amazing but after it turned out to be terrible. If you get into your booked zipcar 10 mins before your time, you will be charged for half an hour eventhough you are not driving that car at that moment (I came early so I want to put my stuff onto the car so I dont have to carry them, I didnt start the zipcar until the booked time slot). My friend got into an incident, she parked the car in the basement garage and there was a car next to the parking spot. It is tiny space so she try her best but unfortunately she scratched a zipcar to the wall (not a big scratch). She called zipcar right away and be honest told them everything. She did the report and send it to zipcar 1hour later. She also called in and actively asking to pay for the damage fee. She waiting for 1 month and they decide to suspend her membership because of the stupid reason. They said they understand but I didnt see any sympathy in it. They said because the incident happen during the first month of her membership so they decide to do so. However she been using zipcar twice a week everytime she book for 2 hours or more total driving of 20+ hours during 21 days. She tried to explain to them and still nothing. On the other hand if you late for returning the car you will be charged 35CAD without any question ask. I was returning the car but on queen street location there was a traffic jam, I came back to the place on time but cannot make the turn to the parking spot. Therefore I got 8 mins late and 35 dollar just fly away. Apparently they do not know how to deal with customer relation, more expensive than other services. I feel so bad and angry for my friend. Not recommend guys. Seriously not recommend. read more

Awful, awful service. We were accused of damaging a vehicle that we weren't even in at the time (plus we had full coverage and even if we'd driven it off a cliff, we wouldn't have had to pay a cent). Our account was cancelled and we were sent a bill for a thousand dollars. In the meantime, trying to get a hold of them is impossible. The service we received was worthy of a Seinfeld episode. People who never answer their phones, being transferred to representatives who no longer work for the company, being sent blurry photos as "proof" that the car was damaged. There was no investigation whatsoever. We found out ourselves that the parking garage where the car was kept had footage that contradicted Zipcar's report. Really despicable. read more

Avis milks this brand until we leave. Zipcar was a innovator. Zipcar was founded in 2000 by Antje Danielson and Robin Chase. On March 14, 2013, Avis Budget Group purchased Zipcar. Then things went down hill in service quality. I will not deny that Avis kept the fleet and developped the offering in terms of cars. However in terms of continuing to innovate, it starts to fail. Systems first, the app, the phone the agent training is down. The customer service priority changed I feel to profit first. Zipcar is still a major player and I will keep my membership. But it is not the only one anymore and some competitors innovate a lot! Not to talk about uber and private carsharing apps but direct competition such as autoshare and smartshare(?). Some allow you to leave the car a without returning it. Imagine the trip to the airport or from the airport right(?). Anyway I'm a dissatisfied member because of the underinvestment in service (The app is so crap that the review fature on the appstore has been blocked). The Agents on the phone play it smarter than thou, blaze, or newbees, none transpire competence. Very standardised processes make first line respondents as usefull as an app function. This drives profit but also customer insatisfaction. Mind you I never asked for money back or free stuff, do not complai about the 200km limit to driving even if this restricts you to one place, but since Avis bought them they don't even bother with Quality Checking and Assurance for procedures and phone systems. Flexibility is gone, the human touch is gone, and the remaining automatic systems are not checked and updates are crap. Avis milks this brand until we leave. read more

Worst experience of renting a car this is the second time Zip car didi't live up to there promise. First time i reserved a Truck to move some stuff Zip car changed the reservation a few hours before to a car wich was completely usles for my purpose. Today even worse I reserve a Mini only to find out when I arrived at the location in a Rain storm the car would't unlock after calling I was advise my reservation had been changed to another location and car. After walking for 1/2 hour to the ather location there was no car there for me spending about 1 hour on the phone with differnt people i missed my appointment and wasted my day. Now i am trying to get a refund for the member ship only to be told it is over 30 days to bad Zip car sucks and is a Company wich can't be trusted and should be avoided at all times Zipcar you are a scam and ripoff selling membership and don't provide any goods scammers. read more

I haven't even booked a car yet but I have already got a bad experience with this company. So, I reserved a car and it took me to the confirmations page which said "You will be billed after your reservation ends" which was okay, but when I checked my account statement (right after I made the reservation) I was charged the amount right after I reserved the car! So what is in fact? Am I being billed after the reservation ends or right after I place the reservation? This company really made it tricky. And the most important was that I called zipcar office right after this incident and the lady on the phone said "You are being billed FOR ANY ADDITIONAL HOURS (IF ANY) AT THE END OF YOUR RESERVATION", which is completely different from what your freaking website says. She also added that this is stated in Terms and Conditions. Hmmm, are you kidding me? You website clearly states (copied) "You will be billed $141.55 at the end of your reservation". I am not even mentioning that it is not clear on their web-site that a new member gets charged $30 for application processing and $35 for annual membership, so it's $65 that you pay pretty much for nothing. I can cope up with this $65 payment but the fact that they bill you right away without giving any notice makes me very mad read more

Signed up for Zipcar Toronto a month ago and I am loving it! It is so convenient and user friendly. If you use promo code 75zipcanda when you sign up you get $75 in driving credit! I highly recommend joining if you aren't already a member. read more

I've been a member since Jun 2013. I have to say first that the experience was stellar from the beginning until i got in a car accident on Sat, Sept 3, 2016. As soon as the incident took place, I called Zipcar to advise. They immediately suspended my account and emailed me the procedure to move forward. Keep in mind I've been paying the waiver fee of about $10 monthly from the beginning to waive me of any collision damages should anything happen like this. Without the waiver fee the deductible is $1000. This incident was not my fault as the other party was going the wrong way on a one way street. I also have a 3rd party witness that saw the whole incident and I was informed that it was clearly the other person's mistake. I went and filed a police report the same day of the incident and I completed the survey form that zipcar emailed me to give all the details of the incident. I also forwarded to the claims department a copy of the police report and a picture of the incident that clearly showed the other party going the wrong way. On Sept 12th a rep from the claims dept emailed to ask about the details of the incident and 3rd party insurance information which i already provided in the police report and the survey from zipcar. I've been calling the claims rep since Sept 12 and everytime i call it goes to her voicemail. I called the main line for the claims dept on Sept 15 and I was forwarded to the Team Leader but I got the voicemail as well. I've left a message for the TL to call me back and no once has gotten back to me. On Sept 12th, I also called zipcar to let them know that they charged me another $10 for the waiver fee on Sept 10th and yet I'm still suspended to rent. The person i spoke with said he'd email main office to remove the suspension and this can take up to 5-7 business days. Today, Sept 27th I called for an update and was transferred to a zipcar "Specialist" who informed me that the email sent on Sept 15th was sent to the wrong department and now being sent to the correct one and will take another 5-7 business days. In the meantime, she's cancelled the auto debit to my account of $10 waiver fee and she's informed me that i won't be able to purchase the waiver fee for one year. This experience has left a very bad taste. I've done what zipcar has instruced me. Purchased the waive fee. I also have a 3rd party witnessed that saw the whole incident. In the meantime, while I'm waiting for their claims department to investigate the situation I'm penalized and not able to rent. I work in the mortgage industry and for us not to return calls within 24 hours is not acceptable. I can understand delays and will even accomodate a few days of no return calls, but this is just ridiculous. When i filled the police report, the police also mentioned that the insurance policy in the car was expired and the company should make sure that they have a valid insurance in the cars. read more

3 months ago I used zipcar. Terrible car. Gas card didn't work so I had to pay with my own credit card. Kept having to extend because car malfunctions and further delays caused by zipcar. I complained via email after my trip and included my receipt for reimbursement. 3 months later I have not gotten a response after several follow ups by email and phone calls made to the customer service line. Still have not been reimbursed for the gas. They also mischarged me for the trip. I have called and been promised that someone would be in touch with me within two business days and I still have not heard from a customer service representative once. I have called the line 4 times now. This is literally the worst customer service I have ever received. Not only was my initial experience with zipcar unsatisfactory but I have not heard from someone to correct it. Not impressed and quite shocked really. Still waiting to hear from someone from zipcar. I confirmed they have all my emails and complaints on file as well. read more

An update to my previous post, I finally get the response from zipcar's billing department (3 to 4 business days). I got about 25% of price discount credit back to me (still waiting for it to reflect on my credit card). And zipcar offered further driving credits. After what happened, I don't think I will take zipcar outside of cities in the future. Hopefully no more issue on short distance trips. If there is a zero star, zipcar deserves it. First time using zipcar, sensor wasn't in place to work, needed to call in to open the door.. Wasted half hour of zipcar time.. Ok, there are unseeable issues, I understand, no big deal. Second time right now it's a disaster! The car (Vehicle A) we originally reserved wasn't working. They switched us to another vehicle (Vehicle B) and promised the same price... When we get to a provincial park, the sensor was not responding to the mobile app!! We had to call in again, but this time zipcar couldn't open it from their end for some reason and offered to call a roadside assistance company for us and said they will call us back to confirm right away (12:30pm).. 1:30pm we still heard nothing from them. We called again, they said road side assistance will be here shortly..Nope.. Road side assistance didn't come until 2:45pm.. Worst of all, a thunderstorm hit us in the meantime, we got soaked! Plus the food we brought to the provincial park was "cooking" up in the locked car. Road side assistance finally opened the door for us and we found out somehow zipcar managed to lock up our engine remotely?! But they wouldn't able to open the door remotely earlier?! WHY?! After all these issues, I asked zipcar for an extension to my reservation. Guess what Zipcar did? Zipcar is charging me not the original Vehicle A amount anymore (what they promised), but full Vehicle B amount with the longer time reservation?! I have to pay for all this?! WTF?! I called to ask, CSR on the phone said they will get back to me in another two days if I want to dispute my billing.. THIS IS A NIGHTMARE.. I wish I never signed up in the first place.. read more

I've been a member of Zipcar for around 7 years and due to a recent experience am cancelling my membership. I found my last rental with low gas, a bit dirty, one tire with very low tire pressure (a warning light was on), and the card reader half hanging off of the windshield (not fully flush to the windshield as it should be). I tried to fill the tank with the gas card but it was declined, despite carefully following the instructions on the card. Several times. I tried several times with the gas card, at gas stations, by myself, at night, a woman in the dark. I phoned Zipcar to report all of these issues and told that I had to report them at the very beginning of my rental and that if I didn't return the car with more than a quarter tank than I would be penalized. In my entire membership with Zipcard, I had never left a car dirty or with any issues. A spotless record. I had the decency to report these issues and was essentially told that if I didn't go back out to a gas station in the dark, alone, then I would be penalized. I got a 'thank you for reporting these problems, and now you're going to be charged a penalty'. I got the same message from a supervisor when I requested I speak to one. I understand that it is their policy to return a vehicle with at least a quarter tank, and in my history I always have. This time, their card didn't work. I also understand that a decent company will waive such policies in the appropriate circumstances. The key issues (the low tire pressure and the dangling card reader) were plainly and obviously long standing issues that would have been around over the course of several rentals. Based on my conversation with this company, I would not be surprised if those issues had been previously reported and the company did nothing about it. I said this during the call and the supervisor did not defend the company (i.e. did not confirm that the issues hadn't been previously reported). I am absolutely appalled by this company and will be cancelling my membership. With so many other car share options out there in the city we are in, its suprising Zipcar wouldn't make an effort to retain long standing customers with a spotless record. Shame on you Zipcar. read more

After 5-hr of waiting, numerous phone calls, at 12:30 AM, in the parking lot of IKEA zipcar finally sent someone to tow the zipvan..the worst moving experience ever all because of zipcar's broken sensor. Mid-way through loading furniture into the zipvan, the sensor stopped working and was unable to unlock. Instead of helping us, the agent was trying to blame it on us. They even wanted to charge us for the tow truck!!! We had been good members since we signed up, in return they made us feel mistreated and disrespected. There was no compensation made for our time, effort and expenses (to call a taxi van to take the stuff from North York to Downtown $$$). We canceled our membership. NO MORE ZIPCAR! read more

Worst experience ever. My fiancé has booked a BMW SUV for a long drive. We do have our own car however we wanted a larger vehicle for the day to make it to our appointment. The zip car was parked in a condo underground parking lot, so we had to pay for our visitor parking to park our vehicle. When we got in the zipcar it had a strong smell of tobacco and marijuana, then when we turned on the engine the red battery light went off that the car battery needed to be serviced. We called the customer service and they told us that they will service the car after we would have returned the car. We did not feel safe taking the car for the whole day because we did not want to be stranded in case the car would not start. There were no other vehicles available to rent nearby and therefore we had to take our own car, when we already payed for the 24 hour visitor parking. They gave us a refund however we were late for our appointment and very dissatisfied with the service. Zipcar should not have vehicles that need to be serviced open to their customers to ensure safety. read more

Going steadily downhill....have been using Zipcar for almost four years and customer service, choice of cars and cleanliness of cars are getting worse and worse. It peaked lately with text reminders that I had my reservation coming up, and when I got there my car was nowhere to be found after searching parking lot for 20 minutes. When I called in (wait times are getting longer and longer now), I was told there was no car, it had been removed. Really Zipcar? You rent me a car that does not exist any longer? I was terribly late for an appointment and they booked me the only other car that was available 'near' me which I had to take a bus to. And for compensation? They extended my booking for 1/2 an hour after making me half an hour late! The first customer service person hung up on me. The second gave me a this ever-so-generous 'extension'. Second problem two weeks later - the gas card didn't work and I was told by the gas attendant his never works so he never fills up anymore when he uses Zipcar. He tried to help, two Zipcar customer service people 'tried' to help (all the advice they gave me was wrong, nothing worked in the end), long lineup behind me at the gas station, left on hold forever so I had to use their emergency line (also along wait time on hold!) and late for my next meeting and a lot of stress is what I got from Zipcar once again. Has Zipcar been bought out? I've never seen such a decline in service before. Customer service reps are completely different (i.e. useless and rude) than they used to be, seems to havehappened overnight and the cars are all a mess so I have call every time now and report damage, dirt and general uncleanliness in every car. I'll be looking elsewhere for other alternatives. read more

Filled out the application, was told my card would arrive in 3-5 business days, 3-4 weeks later it still had not come, but my credit card had definitely been charged both the application fee and the membership fee. Finally reached someone to speak too who said I should have received the card (yeah, thanks) and mailed the card again after verifying my address. Also told me that cards that ship to Canada my take longer - up to 3 weeks. Still no card 3 weeks later... spoke to someone again who refunded the membership fee, but couldn't refund the application fee. Mailed me a new card and I was told to re-enroll (so I wouldn't be charged the application fee again) when my card arrived. When I re-enrolled the membership fee would be charged. Over a month later, still no card and I'm not holding my breath at this point. If it does come, I will not be enrolling. Very disappointed. Am just letting the application fee go - its not worth the hassle at this point. read more