The one by the airport is good, it would be great if ALL the locations had equipment that worked! The ones downtown asheville isn't great. Trash everywhere, for those of us who pay for the car wash we'd love to not have people just fly in to use the vacuums and clog up the trash. The new towels dispensary I thought was nice.. but now I'm finding that the locations have wet towels shoved back in. So if you're wiping down your car with a used rag that smells like smoke or mildew that's what your car will smell like... Wish so many people wouldn't have stolen the spray bottles and the rags they wouldn't have had to switch to a towel dispensers that are rarely clean dry towels. Yet again thanks to all who've made people put up waring signs and bathrooms with a key code! Wow!!!! Come on asheville . read more

the business did their part to make this right, they offered a month of service THey deserve mention of this there was a previously bad employee who was let go for deceiving people in the exact same manner. NOt a company problem, please give them a chance read more

I'm in Florida 5 months out of the year. While there I use Woodie's Wash Shack, so I'm accustomed to great service and equipment. Zips is not up to that standard. It leaves dirt and bugs, and doesn't dry well. The vacuums are very weak and they don't have spray bottles of window and all purpose cleaner. Instead they have pumps attached to the rag dispenser, not sure what you're supposed to do with those. A sign asks that you only use 2 rags for drying....really ‍. Overall this is a poor quality car wash, lots of room for improvement. read more

Wtf is going at this carwash? I have two vehicles- both have membership and we use this carwash weekly. For over a year! Today the vacuums had barely any suck to them and none of the air pressure hoses worked. No towels out so we patiently waited - went to knock on the door and a kid kicked the door open and handed me two towels before I could even ask. The kid had to of seen multiple people standing around the towel bar waiting. Place was trashed and we are now shopping for a new car wash. Pressure hoses at tunnel road location have not worked all year either. Why am I paying for two premium memberships to run dirty hoses through my car and put up with shitty customer service. Many of us talked while waiting for towels - we were hoping that the resent renovation ( that shutdown the carwash for over a week with no warning or reimbursement to customers with membership) would have improved the vacuumed and air pressure hoses. Shape up Zips! Hero's Carwash down the street is about to get my business- they have actually taken the time to insure a clean environment with cleaning product that don't appear to over or under diluted depending on who is working. I highly recommend everyone taking their vehicle elsewhere. read more

I ran my jeep through there yesterday, of course it rained again today....so I paid for the 18.00$ wash. It was not any cleaner and the vacuum cleaner would not suck up anything! I won't be back! Terrible that they charge so much for a rinse down! read more

I don't understand how people can negatively rate a car wash. It's a car wash. With the purpose to wash your car ... which it did a fine job doing. Customer service was just fine and there's free vacuuming at the end ... not sure what more one can ask for. It was clean btw. Trash was not piling over contrary to some reviews. read more

Fabulous car wash as far as the wash itself. However, a couple months ago I asked for the basic, and was charged $18 which is the "basic plus". Today, I asked for the basic and was given all the options $18 and up. So I asked if they had a cheaper one and she said there is a regular basic for $12. I said that's what I want. She said it's just a rinse. I said "no soap"? She said she didn't think so. I got it anyway and there was plenty of soap!! Please don't try to sell me something by being dishonest. I know they are just doing their job but know the facts and tell the truth. read more

I signed up for their service in January 2025. By March of 2025, I realized this was not a service that would be used on a regular basis. Accordingly, I canceled my membership in March 2025 and thought everything was fine. In September of 2025, Zips charged my card a monthly fee of $35 even though the membership was canceled in March of 2025. I noticed Zips of their error and they refused to refund the $45 and stated their decision was final. I have notified my bank of the fraudulent transaction and am taking additional steps against Zips. I cannot recommend Zips at this time. read more

I don't typically write reviews unless I have had wonderful service but it needs to be said this car wash is the biggest rip off in town. I purchased the $30 wash which is higher than any wash in town and what a disappointment! The kids working directing cars were not even pre-spraying the cars nor did they push in the mirrors like they do at less expensive car washes. They literally just directed you in. I switched bays multiple times and none of the vacuums worked. I don't mean they picked up very little, they did not work at all! No clean towels to use, they were all dirty. Ana the grounds of this car wash was dirty. Overflowing cans and trash everywhere (see pic) . And again my wash was $30! My rims in this pic is AFTER I used a dirty rag and their cleaner supplied and still dirty. The wash I bought was supposed to have tire shine. Look at this picture there is ZERO tire shine. What a rip off! read more

Zips Car Wash - Trash everywhere. You are stepping all over trash at this place tracking it back in your car. - Car Wash Near Me - Arden, North Carolina

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My partner has a subscription and tries to use it regularly. The tag on the upper driver's windshield triggers the gate once one touches the screen. Sometimes there are personnel at the drive up order screen to assist with purchase, answer questions and retract that oft forgotten passenger side view mirror. Most recently I met, Jon, who helps manage this location. He's a friendly, knowledgeable Veteran who still serves in the Reserves. He mentioned that two new washes are being opened in Fletcher and Mills River. The quality of the wash has always been great and the vacuums and supplies post-wash work well and are fully stocked. The subscription is a value proposition considering the cost of a single wash. It will be more useful given the new washes near the south end of Asheville. read more

Display sucks if you ask me ever since I got that new old things went downhill car wash either the vacuums are all clogged up and I pull up myself and unclog them every time and I mean every time I run six or seven cars through a day and every time I run them through the car wash, I had to unclog the vacuum point being they don't even spray the cars don't even properly check anything in the equipment if anything corporate needs to come in here and do a big clean thoroughly. It was better when the other manager was in town he made sure things ran smooth. This new guy is the old guy is not cutting it. read more

This car wash is one of the worst washes that I have experienced. As it's cold outside, I paid for the Second Tier wash before picking up family at the airport. Front, mirrors, rear, windshield and bumper were not cleaned. Weeps looked like they were not even touched. Poor value, quality and an overall bad experience. Just take a hose at home and spray off your vehicle for a better "wash" and save the $18.00! read more

Our Zips in Asheville NC has been closed since September 27th and will likely remain closed for weeks. We contacted Zips to cancel our membership since they're not providing the service we're paying for ... and they said we can't cancel. Zips is the Hotel California of car washes. read more

My first time using this car wash resulted in $600 damage to my van. Four trips back to the location and several phone calls and emails before I got a response to my claim. My claim was denied because I should have been aware that it is not a brushless car wash (so I should have expected damage?) and they do not cover vehicles over 7 years old. I hope an attorney will find enough complaints in western NC to start a class-action suit against this company, who plans to add several new locations in this part of North Carolina. The repair shop agent told me they went to Zips once, it was also the last time they will go there. Same for me! read more

Zips Car Wash - Broken motor on rear window wiper. - Car Wash Near Me - Arden, North Carolina

I always receive such amazing customer service every time I come to this location! Cody & Mason always go above and beyond with their customer service always making sure I am happy with my Jeep! read more

Was fooled into a monthly subscription. Said it was one month only for $10 and am now being charged $40 a month with no response Mae from customer service because it's not a normal subscription that can easily be user cancelled on an app. Someone from their customer service needs to respond. read more

The WORST! Most of the time when I go there during business hours they are closed. Whether this is because the equipment has broken down once again, or they all felt like taking a break, is unknown. But when they are open, and you must have contact with an employee, they are beyond rude and obnoxious. I truly don't know how they can stay in business. While I realize it is difficult these days to find people to work, I would prefer not to have to deal with employees who are verbally abusive. Fortunately these problems seem to be limited to this location in particular, as I've never had a bad experience at the other locations in my area. read more

FRAUD!!!! STAY AWAY!!! I went for a single time car wash on 5/30 and paid by CC. They enrolled me in a monthly membership without my knowing, forged my signature on a membership, included a random phone number and license plate that was not mine on the form and are now fighting me to return 3 months worth of fraudulent charges. They are boldly refusing to return my monies and taking hours of my time to resolve via Amex. I will report to better business bureau next. read more

My wife drove through trying to get her car washed and was told about a special for unlimited car washes for the month for $15. She got a sticker and went back a couple times that month. She thought that was the end of it. We recently realized that every month after that since October we have a $35 charge (for those following along at home that's an additional $140). We've reached out to them about the issue, but there hasn't been any response. The credit card company will likely have to get involved given the experiences I've read about from other customers. Be sure you know that you are signing up for an eternity of subpar car washes that you may never be able to cancel. You've been warned... read more

Sat in line with an employee at the kiosk - "helping people for a very extended period of time" while at least 10 members passed us and not 1 car got through the non member line.... Used to be a member went down hill canceled and now won't ever be back even for quick $5 wash not worth the wait! read more

They got my car wet. My first time here was less than spectacular. Going through the wash got about 80% of the car clean when asked to be run through again I was denied. The floor mat machine barely works after running the mats through about 5 times it was tolerable. With so many other options available I don't see any reason to come back here. read more

Mason was incredibly kind and helpful. He genuinely cares about people and his job. You can tell by his service! Thanks Mason for helping me out yesterday! read more

The Arden location is hit or miss. I have a membership and tend to find my membership sticker is only recognized in one lane and that tends to be the one they close first. If I am going thru for a basic wash it is fine. But, if I have been traveling and need to remove a lot of bugs I tend to have to drive-through twice. Good location, but needs an update to stay competitive. read more

Christian W Assistant Manager did an amazing job on helping fix my member ship. Thank You so much read more

I only come here if I absolutely don't have time to go to the one in Hendersonville but this one in Arden is terrible. My car is not clean and they don't even pre-wash anymore. Lazy. Not worth the price or my time. Would not recommend read more

Zips is a terrible car wash. The scanners never work and they are always out of supplies. The wash itself also scratches. Go to Hero's just down the road. U won't regret it read more

This used to be a decent place but has fallen apart. There's trash scattered on the property, vacuumed you can't depend on...

The owners of this car wash obviously don't care about clean cars nor working machinery. I bought a monthly membership the dryer doesn't work the vacuums barely work and you almost have to run your car through twice to get it clean. You're better off going to Lowe's and buying a bucket and sponge read more

Terrible business the staff is rude and the stuff never works. They don't even have anything to wash mats.

My rain visors we're ripped off during a car wash on the 1st part of August this year they are yet to get back to me They informed me only a district manager can help and NOTHING I have called corporate. Filed a claim. Spoke to the manager. NOTHING read more

Aug 4, 2023. Zip carwash is now $12 for basic wash. But the really bad news is they have the wash move faster. So the hood was not blown dry, the car was not as clean. Just a few years ago the basic wash was $5. Then 8, then 10 and now $12. That is 250 pct. Inflation does not explain that. My lazt zip wash. read more

Second time in two weeks that my car has gotten a hazy, milky smear on the passenger side, across the hood, windshield and down the back. Hard to remove at home. Something is either leaking onto the brushes on that side or they have picked up something and continue to spread it. Also, the scanner often does not work. read more

I read some reviews that are less than flattering and I highly disregard those who claim they were not given the utmost best service. I became a member in Jan 2023, and have become acquainted with many of the staff, from Cody to Christian and Philip, all of whom go to great lengths to give me great service. I am deeply grateful to them and love going there. My car is so clean and the use of free vacuuming and such a friendly welcoming group of staff make my day. Thanks fellas. read more

Went thru the Arden location yesterday. First time my car looked worse after car wash. There are streaks on the hood and roof where only the straps swiped the car. So dissatisfied. I regret spending the $20. Zips please make this right. read more

UPDATE!!! MY STICKER WORKED!!!UPDATED REVIEW!!! You still SUCK! EVERY time I come to THIS location it won't read my membership sticker. What's the problem??? the last 4 times I've come to this location your system won't recognize my membership sticker. I've had to get out twice and go in to your office are to have it "fixed". I never had an issue till you "updated" the sticker. I've also NEVER had this issue before the business changed hands. PLEASE FIX THE PROBLEM!!! read more

0 stars if I could. $20 for the worlds crappiest car wash. Didn't remove a bunch of dirt on my car. The only thing that doesn't suck is the vacuums. They used to have one for both sides of your car but they put them on lock down because of covid and most of the hoses are too short to reach the other side. Doesn't matter anyways the vacuum literally don't have enough suction to pick up a leaf. Just got pissed and left and won't be back ever again. read more

How bad can a car wash be? Bad. Somehow Zips has stayed open during a pandemic as essential. Which lets just state they are not. A car wash is not essential its a luxury. I go to this location because they are the closest to my house I'm fully aware of their subpar wash system. I've been washing my car at home past two months but I needed something quick to get the last of the season's pollen off. I go to choose my wash and am startled at the fact they raised the price of a basic wash from $7 to $8.55??! So not only have you stayed open during all this, giving crappy car washes and somehow find a way to justify raising the price of the wash? GTFO!! $9 for a absolutely terrible experience? Nope I'm done with your locations. I'll be making the trip from now on to Crystal. read more

Good luck here. They had a deal only $20 a month for full wash, so i signed up. Then i find out its only for the first month then goeas up to $35. So ok I go ahead and do it cause the kid working there said just call when your month is up and you can cancel. They usually do withdraws on the 4th I think. OK so I do that I ahve been steady calling this company to cancel for 6 days now. All I get is a recording that says sorry we are busy withother customers. Leave a message and we will call you back by end of business day. I have had no return call. I am about to go to my bank and put a stop payment on them since I cant talk to a real person and no one will call me back. Buyer beware read more

Check your bank statement after using this Zips. went thru for a one time $10 wash, got charged $50. Getting the runaround when asking for a refund! read more

Paid $15 for car wash and still had to go home and rinse off first on entire passenger side. More than half the "free" vacuums were not working. read more