Good- yeah they give you a detailed analysis of the problem. There credit card with 6 month no interest helps. Bad- it's expensive. Very expensive. If you're a car person you probably know what to say no to, but if you're not they're not going to try to save you $ by suggesting tips. I've recently had to fix a ton of things on my used car. I'd say I've been here 7 times and it's averaged out to be $700 per visit. Needless to say I don't know anything about cars. If you can find a good mechanic (we know what that means) be thankful because paying a car payment on a used car is not the way to go. Don't do what I've done. Update: after that reply to my review I wanted to make sure I gave them the rating they deserve. read more

BEWARE!!!! Took my car here then found a real mechanic at another shop a few months later. Literally everything Firestone touched on my car was done incorrectly including my BRAKES!! The front desk staff was also loudly talking about their drinking problems and how they were still drunk from the night before. read more

Waited almost two hours for an oil change WITH an appointment.....I'd avoid if that's what you're looking for. THEN they tried to get me to get "recommended" services that I had just got done just a few weeks prior at another place. They just want your money. I would avoid. read more

Slow. No initiative or motivation it seems to get customers in and out. And they see my truck is loaded with tools for the disaster relief. They had me waste an entire day waiting for an oil change and tire patch. They lied saying it would take 2 hours, was here a total of 7. They Walked around doing nothing with my tire off and oil drained for 2 hours. As I'm writing this... the drain bolt still isn't on and neither is the tire. And my men are still waiting on me to bring them materials. It is 6:30 pm. It was 11:30 when I got here. Don't come here. read more

We have taken our vehicle in (this will be the 3rd time) to have the brakes fixed in the past 2 1/2 years. August 2020 we had our left caliper and rotor replaced. We went back to see about having the right caliper replaced and need to get it done ASAP as my father in law had a massive stroke. The Hispanic gentleman didn't even look at our vehicle and told us it would be 1100.00 and they only replaced them if doing the left and right. My husband explained our left was fine and had already been replaced by their established. We have used them for tires and all our vehicle needs until this. Went to another business and it's not even half this price. read more

Replaced a tire that went flat. I had Firestone order a tire to match the new Pirelli P7's on the car. One month later, I had what appeared to be a separation of the replacement tire as the tire went totally flat and separated in the neighborhood. After I had the vehicle towed to them, I had two customer no service interactions with the store personnel. I learned they only offer road hazard on Firestone and Bridgestone tire - not what I thought that I had purchased. I am now out $900 from the moron customer no service kings. Caveat emptor! read more

I took my car here for repairs late in the day after a hard time with a previous tire shop. They were super responsive and helpful. They explained everything thoroughly and had my car repaired quickly. The shop is busy for a reason! They were wonderful and made the whole situation much less stressful. They also returned the rim wrench I arrived with! read more

Great job! I discovered I needed two new rear tires during a road trip, pulling a camper in the rain.... They had the specific tires for my Jeep Grand Cherokee in stock and had us in and out in about an hour! Best customer service, fair price, good product. Thanks to the entire team! read more

Yesterday, I made an online appointment for new tires at 9:00 AM today and arrived at the Firestone shop before 8:45 AM. The service advisor said that he had "a guy" coming in by 9:00AM, so I waited. At 9:45 AM the work had not begun...my car was still where I parked it. At 9:56, my car was pulled into the repair bay. All 4 tires were removed and...nothing more has happened. An hour later, there it sits, up on the lift...no progress! Watching the activity in this shop, it is clear that all are disorganized and don't have any sense of customer service. Customers are kept waiting, provided no updates on the progress of the work in their car and generally ignored...until they are asked to pay their bill. These guys are magnificently incompetent and the epitome of "we don't give a shit"! read more

They are very helpful when I needed repairs. I had a lot of work done on my truck & they had it done & back to me quickly. Good value great service. read more

My husband and I have used Firestone Complete Auto Care for years on all of our vehicles. The team is efficient. The prices are fair. We would definitely recommend Firestone! read more

Called on Friday to make appointment. Service person told me they couldn't schedule an appointment, but if I showed up at 8 am they could get me in and out for oil change and tire rotation. Drove an hour to only be told " I don't know who you spoke with, but we can get you for at least two hours." For the most part Firestone has been good. I've had issues over the years, but they try to make them right: lost lug key, left tire rod lose, didn't tighten tire caps so I lost the cap, left tool on top of engine, bent running board, website doesn't always reflect appointment availability. These items were other locations. Today was the breaking point for Firestone brand. I've been a customer for 12 years with 4 vehicles. read more

I brought my 2008 Infiniti G35 in to the Firestone Store in Arden NC because it was running very rough after sitting for a year without use. It had 2 codes, P0300 (mis-firing) and P0021 (Cam shaft mis-timed). After reading about the errors, I asked them to change the oil, give the car a tune-up and look for any other problems. I received the estimate via email after I got home and it was for $771. Ouch! We are fixing the car up to give to a disabled veteran, so I didn't get too upset during our act of charity. That was Saturday. They called me later and said that their technician broke off a bolt in the head and they could not remove it. They had to order a new one for $500 more. They did agree to perform the additional labor for free and to comp the oil change...since I was being so understanding). Sunday, they ordered the wrong part and Monday, they got the part from the dealer. I was also told it would be another $200 to replace the Cam shaft sensor. OK. They called to say it was done on Tuesday. I picked it up in the morning and the Service Engine Soon light was on. I asked them to turn it off and they did. I drove the car about 3 miles and the light came back on. I took it back in and left it again. They called later to say that they replaced 2 more sensors, but now it was leaking coolant. They fixed the loose coolant clamp and I picked it up again that evening. I got 3 miles down the road and the light came on again for error P0021 again. I just received the bill via email for $1556. What I got was an oil change (with the wrong oil) and a tune-up...that didn't fix the problem. Now I have to take it somewhere else and pay more money to actually get it fixed, not to mention a new oil change with the correct oil. I will forever avoid Firestone. read more

I've been coming here for years. Phil and the rest of the crew always take great care of me, and my old van. I have always received quick, thorough, honest, and considerate service. These are trustworthy and kind folk, and I highly recommend. read more

This is the right place for tires, maintaining your car, and saving you money. The staff is not only great, they're sincere and interested in saving you money where they can. Jeremy and Phil are great guys. Can't recommend higher. They saved me hundreds on tires and the service was top. Thank you Jeremy! read more

This particular Firestone is the best. I always make an appointment. I trust their recommendations after they inspect my 2001 truck which I treat with the utmost care. I have purchased my Bridgestone tires there for my truck and my other vehicles for years. The staff is great! Melody, my service writer, explains everything in detail if I have a question. The repairs and general maintenance activities from the mechanics have always been top-notch. Extremely happy with my overall experience at this Firestone on Long Shoals Road! read more

We went to this location again today to have front shocks put on and we got the same great service. They took our vehicle right in and when it was taking a little longer than expected they came and told us what was going on. If you're in the Asheville area and need auto service...look these guys up! They are very reasonable in their prices too. read more

I'll start off with the positives. They are friendly and attentive. You don't have to wait forever to be attended to. There's always a guy at the front desk. We took our car to them to fix a vacuum leak and they were able to determine the source of the leak and fix it. They also communicate well with you and call you to make sure you know what's going on with the repairs, what parts are needed, and what fees they would charge before doing the work. They also warranty their service, which gave me a huge piece of mind. I took my car back to them almost a year later because I thought the vacuum leak issue had reappeared, and they took a look at it for free, no questions asked. Now to the negatives. As typical of these chains, they up-sell you on everything they can. They recommended us a tune-up in the process and even started recommending tires. The tune-up I was willing to go for since our vehicle had not had one in a while, but the tires I firmly rejected because there was plenty of tread left. Although to their credit, they weren't as pushy as I've experienced with other chain places. Overall, if I had serious car issues that I could not fix myself, I'd go back to these guys. I felt confident in their expertise and they got the work done in a timely manner, while being professional about it. read more

Today my tire pressure light came on while traveling in Asheville. I googled tire stores and the nearest one was Firestone on Long Shoals Road. I pulled into a very crowded parking lot and went inside. I told the young man at the desk that I knew they were very busy, but could someone please check the air pressure in my tires. I need to go back to S. C. and don't want to have problems along the way. He told me where to pull up and, with a smile, said he would check them himself. Indeed that's exactly what happened. After putting air in one, the light went off, but he checked all four and would not take any money. As a woman traveling alone, this meant the world to me. Thank you for your kindness and efficiency! If I ever need tires while in Asheville, you bet I'll get them for Firestone on Long Shoals Road! read more

Took my car in today with an appointment dropped it off at 10:30 at fire stone on 3 Long Shoals Rd. Three wheel alignment and a tire rotation. They told me that they'd get the car in in a few hours which would've been about 1230. Call back around 130 car was not even in yet call back around 330 they told me it was going in next. The car was there for seven hours, I went at 5:30 as that was the time my driver was able to take me and I figured the car would've been ready by now and as we pulled up it was sitting in the exact same spot as I dropped it off this morning. Went inside had a huge disagreement with the fat guy behind the counter. He told me to get out. I raised my voice in front of all the customers and I asked him if it was their policy to treat customers like that? I guess my time was not valuable to them because he said that he was too busy to even make phone calls today. This is not the way you conduct a business and certainly to get clients to come back to you. I'm gonna follow this up your general manager and again I didn't get the guys name it was a fat guy behind the desk read more

LOVE this place. Would not go anywhere else. Customer service is excellent! Thanks for taking such great care of all our vehicles...and me & my mutt :) read more

Firestone Complete Auto Care - Ellie loves hangin out at firestone. :) - Oil Change Stations Near Me - Arden, North Carolina

I got a flat tire on the side of the highway and was towed to firestone. They immediately fit me in and got me out in about 30 minutes. Truly great service and a great experience. read more

Long time customer, last straw with Firestone. Maybe when you offer someone a credit card, try not to do business with a scammy company that refuses to post payments, then tries to hit you with late charges and credit dings. I can forgive some of your outrages pricing on services, but this is not acceptable. read more

I've had bad experiences with chains before but the staff at this particular Firestone are on top of things. Basic maintenance and minor engine/suspension repairs, as well as tire services that are warrantied so you are covered even if you aren't local. read more

Appreciate their assistance with purchasing tires for our daughter's car. She's in college and needed new tires. Convenient to our home and they also have a location near her school for future automotive needs. Look forward to working with them in the future. read more

These guys are WONDERFUL! We put about 500 miles per week on a 2006 car so we do a lot of maintenance. They always go above and beyond and are helpful, friendly, and shoot straight with us. So grateful for these guys! read more

Get ready for the upsell, took car in to have a tire patched and next thing you know, they are trying to aggressively sell us $180 racing tires for a honda sedan! Don't forget the lifetime alignment for an extra $60, plus twenty other things. My girlfriend still paid $350 for what should of been a $25 patch job, but at least it wasn't the $550 she was about to drop! Proceed with caution here and get ready for a ride! VERY aggressive sales tactics! read more

Scheduled an appointment online but when i got there they said their online scheduler doesn't work. So I would have to wait. They told me could I leave the car. It's Sunday there's nowhere else to go. Crummy customer service. Go somewhere else. read more

Several years ago we had a less than positive experience with Firestone in Arden, so we stayed away for a while. Its convenience to where we live and the coupons we kept receiving that seemed like good deals led us to try it once more after enough time had passed. They made us sorry once again. Clearly the bar has only been lowered in the years since we last visited. Expect to be overcharged and have additional services included without your asking for them, nor your authorization. Dare question them for doing that when you checkout? Seems prudent, but soon you'll realize that it's not worth the hassle they'll give you in an effort to hoodwink you out of additional dollars. Want to question them anyway? They'll tell you that you indeed did ask for [insert whatever unnecessary service you didn't want]. This deceit is particularly bold when you're in possession of a paper that lists the services you actually did approve, versus the absence of any others. You'll also get a nice dose of condescension and some fast talking that leaves you in that stunned state of when someone swipes your wallet from your pocket and runs away--you don't even know what happened except that you got robbed. You know how some people are leery of mechanics and being taken advantage of? That's for a good reason--this place perpetuates that stigma. I hope you can learn from each of my bad experiences and avoid this Firestone. There are plenty of other auto service locations to choose from in this town, and I'll be picking any of them over this one--you should too. read more

I usually don't write reviews but think these guys deserve it. This is the best group of mechanics that I have encountered in 40 years of having my cars repaired from Pennsylvania to North Carolina. They are honest, on the spot about what needs to be done, polite, cheerful and I know I can trust the work. My husband feels the same. read more

Why are all the Firestones the same? Horrible service, horrible customer service. I had a power steering hose put on for over $500 and all my fluid leaked out a week later! I used to stop leak and it seems to be working fine. Then I went in to get my engine light checked 2 days ago, he wanted me to leave my car, I told him I could not, so asked me what time I can get in on monday. We scheduled at 8am on Monday morning for an appointment, he said he had 5 guys that diagnose these issues. So Monday is here, I went in and the lady at the counter asked me to leave it too, she said it could be 4 or 5 hours before it can even be looked at. She then said she only had 1 guy who knew how to do it. (Liars) She also said he didn't set up an appointment. They obviously don't know what they are doing or how to fix your car correctly. Beware! Don't waste your time or money here. there are many other service centers in the area. Take your time and look on the internet. read more

I went there for an alignment. The people are very friendly. But do not let that fool you. They said my truck needed all 4 new ball joints to "save me money" so the alignment would "actually do it job". I had just replaced the ball joints 6 months ago with top of the line ball joints. This same location also did this to my friend but with a different situation. I would not recommend there service for anyone. And on top of that it took them over 3 hours just to look at my truck and tell me it "needed" new ball joints. read more

I was an out-of-town visitor at nearby conference center and needed service on my car. They not only were able to accommodate my schedule, but they were the most pleasant and efficient people I've dealt with at any service center. I wish I could recommend them to my friends, but it's a pretty long drive from Atlanta. If your in the area though, and need car service, check them out. read more

This Firestone is pretty much the only place I'll take my car. I've never had a bad experience here. They let me know whats wrong with my car and how much it will cost, and I never have problems afterwords. The other day I needed my AC fixed and got outstanding service. The people at the desk were very friendly and helpful. My car took a while to diagnose, and needed an unexpected part, so I came back two days later and the guy working on my car came in on his day off specifically just to finish the job. They went above and beyond, and I highly recommend this place to others. read more