We used ZIPS one time over a year ago, I just found out we were paying $45 a month for the last year, and $40 a month before that. After reading the reviews here and talking to my bank, looks like I'm going to have to drop the card I've had for 20+ years and redo everything attached to it. My first mistake was letting the guy at the gate take my card and punch in what I wanted. I would never have gotten a membership knowingly. Sounds like a SCAM to me. I will be talking to a lawyer. read more

Says free vacuum but it's only for customers. I was going to get a wash after I cleaned out my car but a rude employee told me I had to get a wash first. Never will be back. read more

Despite having a minor accident with the machine & my mirror, I absolutely love Zips car wash! The accident was due to a freak machine malfunction- something the employees had no control over, but we walked through the car wash with it shut off to inspect it and discuss what had happened since I was lucky enough to have caught it on camera. Thankfully it was just a mirror, and I could laugh about it, but they paid to have it fixed. My only major complaint is no locations near Nashville. read more

Took me a month and a half to cancel my membership. I was charged twice in the process of trying to cancel. I'm having to cancel my debit card and the company refuses to refund the money they charged me. Shady business model. Using every avenue I can to get the word out. Do not trust these people with your card information. read more

I have had to cancel a "membership" 3 times because i keep getting charged. I was told the first time my cancellation must not have went through. The second time I was I charged I called and cancelled again. 8 months later they have charged me again. I am now having to cancel my card altogether so this does not happen again which is a huge inconvenience. read more

We pay for the unlimited washes for my wife's vehicle and are very disappointed in the poor quality of the wash. It never completely rinses the soap or wax off her vehicle. However, after tonight, not only will we be canceling our unlimited wash package but we will never waste another dollar at Zips Car Wash again. We took my truck through tonight and paid $15 for a wash and after leaving noticed a film left all over my truck making it difficult to even see through the windshield. Upon returning to see if I could go through a rinse cycle I was told by the young man that was working that they had a hydraulic leak earlier and going through would only make it worse. And yes cars continued going through as we were talking. No offer of another wash at a later date and even said "they" won't let us do refunds either. I said "I'm not looking for a refund, I want the hydraulic fluid off my truck." Their response was, "Your best bet is to get some cleaner and clean it off." Translation, our equipment failure is your problem, not ours and we're not going to make it right. If I could leave less than 1 star, I would. Unbelievable!! read more

I've used Zip car wash for years due to the fact there no other wash systems like theirs in Cookeville. I've paid for the unlimited washes all this time and have never been satisfied with their service. We now have new car washes in town and I happily chose to cancel with Zips for better service. I canceled my subscription with them and they still charged my card for another month after the cancelation. I've called several times and the refuse to refund my money! THEIVES, LYING THEIVES, read more

When you are a car wash chain you would think your membership tag would be the same at every location that's not the case with the Cookeville location. I have a tag from the Knoxville location it works in Crossville but not in Cookeville. So when I go to the Cookeville location I have to hung get the guy to come out take my number enter it in the system and then go into the wash. It's very annoying. it can't be that hard to fix but owners of the Cookeville location will not do anything about it. read more

The Zips Carwash on both Willow and Neal St. WILL NOT turn on their vacuums due to the ground being wet and Management has instructed the Jefferson location to not put their sign out informing the public. The employees at the Jefferson location proceeded proceeded to call me a stupid B after asking for the number to reach the manager. You can get your car washed but that's it. I called the manager, who was at the Willow store, and he eventually refunded not only my money but also 3 other customers who got their cars washed for the only reason as to use the vacuums. He attempted to justify not putting the sign out that states that the vacuums are not working but you can still get your car washed. After I let the other customers there know that their money would be refunded due to this issue, 2 employees that were off the clock and in a silver Jeep tried to say that they were calling another employee te here a stupid B. I told them I didn't want to hear it and I had already contacted management. When I walked towards the door of the establishment they started cussing about me again not knowing my husband was right there and heard it all. I have been to this location several times since moving here in August and this is the first time experiencing this. read more

Every time I go to the willow location when a car is in front of me. During the wash my van bumps into the car in front of me!during the whole wash!I told them about it and they don't know why this happens.or it will push my van thru without getting washed!they always say are u on neutral?I am in neutral.it doesn't do it at the jefferson location tho. read more

Went to one location on interstate drive, paid, and the car wash broke down. This was corrected by giving me and other customers a coupon for a free wash at the other location. After waiting in line at the second location the kiosk apparently could not take bar codes. We had to back up the LONG line and switch to the other kiosk. Customer service excellent but the equipment does not function well at all. read more

Impossible to reach someone by phone if there are issues. Corporate is no help at all. Will not use again