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    South Willow Auto Clinic

    4.4 (14 reviews)
    Closed • 7:00 am - 4:00 pm

    Services - South Willow Auto Clinic

    Auto brake repair

    Auto engine repair

    South Willow Auto Clinic Photos

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    3 years ago

    Replace front axle Subaru honest reliable finished as promised no problem would recommend

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    Review Highlights - South Willow Auto Clinic

    “I tried reaching out to the online parts dealer to get a replacement sent overnight, but they couldn't get it to me that quick.”

    Mentioned in 2 reviews

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (13 reviews)

    My husband took his truck to Firestone for four new tires. Four. Tires. At a tire shop. He thought…read morehe had set them up for success. Apparently, he was too optimistic. He had an appointment scheduled for 10:00 a.m., but we dropped the truck off at 6:00 that morning so they would have it there and ready to go. He left it with them all day. That afternoon, he called to see if it was finished and was confidently told, "Yep, it's ready." Excellent. We arrive, and the truck is still on the lift, has NO TIRES ON IT, and--for reasons that remain one of life's great mysteries--the hood is open. Why the hood? Were they looking for the tires in there? After waiting another hour, they finally finished whatever automotive escape room they were working through and handed him the keys. He drives away, and immediately the dashboard lights up like a slot machine having a seizure. Every tire sensor is throwing warnings. He calls Firestone. "Oh, sometimes the sensors just need to calibrate." Ah, yes. Calibration. The next day, after my husband drove to work accompanied by enough beeping and buzzing to qualify the truck as heavy machinery, his work mechanic checked it out. Turns out ALL OF THE TIRE SENSORS WERE SITTING IN THE CUP HOLDER. I'm no ASE-certified technician, but I'm fairly confident the cup holder is not one of the recommended mounting locations for a tire pressure sensor. But the fun did not stop there. Apparently, instead of properly balancing the tires, they just kept throwing weights at them and hoping that eventually the problem would balance itself out through sheer determination. The amount of weight they used was above TDOT standards. Nothing inspires confidence quite like learning that the official repair strategy was apparently, "Just keep adding more weights and see what happens." So after paying a TIRE SHOP to install and balance TIRES, he had to take the truck to Casey at Cumberland Customs to have the tire-related parts actually installed on the tires and the balancing corrected properly. Firestone somehow took one of the most basic services in the automotive industry and turned it into a full-day group project where nobody read the instructions, everyone guessed, and the cup holder became a parts department. If you need tires installed and balanced correctly, I'd recommend Casey at Cumberland Customs. If you need four expensive rubber circles loosely associated with your vehicle, an alarming collection of wheel weights, and the rest of the parts hidden inside the cab like Easter eggs, Firestone has you covered.

    Scheduled an appointment with S Jefferson Ave yesterday for 9 am this morning to replace all four…read moretires. The appointment got pushed until Thursday. I decided to call the S Willow Firestone and I am grateful I did. I called the store at 9 am and was check in for a 9 am appointment at 9:10 am. The representative that assisted me, Micah Johnson, was extremely professional and made me feel welcomed as I waited. The services performed were GREAT and services were completed in an impressive time. I cannot say better things about the staff. I will be coming back and referring all my family and friends to this location. If I could give 10 stars, I would.

    South Willow Auto Clinic - autorepair - Updated September 2026

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