Kurilla was contracted by our city to improve our drain tile system in October of 2024, and to…read morecomplete their work in early spring of 2025 after winter. I spoke with one of their representatives in September 2024 to ensure my existing underground sump tie in would not be impacted by this work. I was assured that all existing tie ins would not be impacted. Flash forward to April (when my sump system was finally needed after the winter thaw and begins moving water) my yard begins to flood at the storm sewer tie in directly next to the work completed by Kurilla... We discover that the underground 3" PVC tie in was cracked and damaged, so I contact Kurilla to inspect this on April 8th. I was told a representative would come out to inspect this the following week. (This did not happen). I was also told during this call that the grading and grass seeding portion of the project still needed to be done, and I could also connect with them then. That same representative no longer responded to my inquiries, and I managed to intercept a gentleman during the landscaping portion of this project on-site to explain the situation. That gentleman takes down my address and states they will have their leadership follow- up with me... Again, crickets. I reach out a final time on April 25th, to no response again. I have since then had numerous quotes from other companies to repair this damage, ranging from $1,325-$2,500. During these estimates every company has stated one common thing.... The area surrounding the damaged tie in was recently filled in with new sand similar to the drain tile, while the soil composition in my area and yard is all clay.... The area was absolutely disturbed, and the damage was covered with sand filler during the project which then washed away and flooded out into my yard in the spring after my sump system ran enough to expose the issue that was previously hidden underground. I understand that mistakes happen. However, the location of the damage and competitors assessments strongly suggest that the damage occurred during the work Kurilla performed. Their lack of communication, professionalism, or follow-up is why I would highly recommend never using them for any type of work.

Unfortunately, my experience at this location was disappointing. During my first visit, the front…read moredesk employee immediately responded with "No..." as soon as I handed over my paperwork, before explaining why it was unacceptable. This made the interaction feel unnecessarily embarrassing. I returned later that day with different proof of residence, including the same type of documentation my boyfriend had previously used successfully. When I mentioned that it had been accepted for him, I was told it was still not acceptable and was told "Well, he will be written up and audited for that next year." I understand that documentation requirements can change or that mistakes happen. However, I would have appreciated a more courteous and professional explanation rather than a dismissive response. I will be using the Plymouth location for future visits.

Thorough, knowledgeable and professional. Had some Northern Plumbing technicians in to look at my…read morewater heater. They did a thorough inspection, identified the issue and recommended a common-sense solution - what's not to like? Excellent work.

Very high quotes to repair pr replace faucet…read more Will pass. Secure new faucet and circle job as replacement instead.

They try to over complicate a simple project to overcharge and nickel and dime you toread more

Very timely, straightforward communication and discussion of options. Really appreciated the…read moreengagement and sharing the details of what was happening with our water heater. Devon is great!