I am not sure why Zoom Broadband gets such low reviews; maybe happy customers don't write reviews. But I do. We needed internet at our rural property and the only possibilities were some wireless setup like Zoom or satellite. Everyone I know who has had satellite internet service has ended up disappointed, mad, and out money. I called a few places for DSL service and they invariably connected me to a satellite provider. So I googled a little and found Zoom in Marshall, Texas. Our place is very rural. When I realized Zoom used Tmobile cellular service I almost returned the box that came from them (surprisingly fast-1 business day after my order). Why? Because I tried all of the major carriers (Tmobile, Verizon, Sprint, and AT&T) on an unlocked phone and they all had terrible-or no-reception. Calls were spotty, and data was non-existent. My wife convinced me to try it out. To my SHOCK, it worked; and not just a little, it worked well. I ended up adding a signal booster (WeBoost) and was able to get the same speed we get in town using cable internet. Our cable internet went from 20 daollars a month to 80 for no good reason (same service) except that our "new customer" discount ended. Okay, maybe we will be a new customer of the cable company someday, but we are not customers now. A few reviews I have read mention Nikki, a CSR at Zoom. I have emailed and called Nikki twice. Not only was she helpful, she called me after hours to fix a small problem (she fixed it). Cellular internet is pretty simple: towers are connected to the internet, they send a signal to your modem, and your modem sends a signal back. The lights on the modem indicate your signal strength, power status, and network activity. In short, the modem tells you 80 percent of what you need to know, and 100 percent of what you can control. Zoom doesn't own Tmobile. Some European company owns Tmobile, so if Tmobile is having a problem, there's not much Zoom can do. Nikki is direct because she knows the modems and the service inside and out. I like that. I HATE calling CSR's who start at the beginning of a dummy script ("Is your modem plugged in?") in broken English with a thousand voices in the background and delay while your call is bounced to India or wherever. Nikki called me while taking new modems to UPS-from her car. She even called after hours. She speaks perfect English. That's real customer service. Zoom Broadband is a winner in East Texas. It isn't just the best of the bad choices for rural properties; it is actually great internet service. We have not had any problems with billing. Our bill is paid automatically and Zoom communicates clearly about when the charge is about to occur, and when it has been done. It is pretty amazing to be sitting in a rural cabin that has almost no cell service and barely has electrical service, and be watching Netflix in HD on a large screen TV, or televideo conferencing. Wonders never cease. Zero complaints. read more

Wish I could do zero stars, service is horrible, customer service is even worse. Nikki will lie about sending a bill and then when you call and pay she then shuts off service after that saying that you paid after the due date. Nikki will then yell at you and hang up on you if you yell back at her. This is a horrible company with no actual Custer service that listens to customers. This is the only company that is offered where we live so we have no choice but to deal with it at this point, but if you can use a different company save yourself the headache. Nikki told me that she does not care what kind of service we receive as she just wants her money. Stay away from this company. read more

Finally have great internet from Zoom. Thanks Nikki... Fantastic work taking care of the noise interference , glad to have my internet back.

For rural Internet you can't beat Zoom. If they service your area you won't find a more stable connection to the Internet. Ditch the dish and try out Zoom! read more

They switched services only giving us a few days notice. We went ahead and just got their new service even though it was $40 more a month on top of an already expensive bill with less internet usage. We received our replacement SIM card on September the 22nd. We were only able to watch about 30s to a minute of tv before it cut off. We called up to the office after two days of this problem. We had to speak to the "lovely" Nikki who told us it's the same service, move it around the house to make it work. Then told us if we didn't like it just cancel. So no help whatsoever. So we moved it around our house just to experience all the same problems. We finally got it in a spot and it worked for the night. Out of the the week we've had it. It's actually worked for one single night. We've had to use our hot spots to get our work done from home. Today, September 29th, we have restarted it, troubleshooted it, move it around and it won't connect at all anymore. Just has a red light. I've tried to talk to customer service but they don't know what they are doing. They just tell me to restart it or that maybe I hit my cap (in a week when it hasn't even worked) finally I've had enough. They were bad before but now just unusable. Their customer service is the worst I've ever seen. Especially the office manager Nikki. She is very rude and unprofessional. She really needs a new profession, because dealing with people is not her calling. I finally canceled after a year of use due to the stupidity of this unbearable company. Please explore all of your options before you go with this horrible company. read more

The first couple of months were great I got good speeds and could game online then month 3 came around and I can barely stream a you tube video I called to see what the problem was and got a call back from Nikki a extremely rude woman who simply and rudely stated there is nothing she can do about the speeds .I'm currently searching for a new provider which is difficult due to living in a rural area but zoom is terrible I don't know why for the first 2 months it worked great and then all the sudden I can't do hardly anything at all what I do know is contacting customer service will not help and Nikki is very mean and rude and is not willing to even consider helping you I would recommend another provider if possible for you I mean I tried to tell them my problem I was expecting some kind of help for them to at least try to figure out what the issue was because it was working good at first and then just stopped I figured they would at the very most send me new equipment or send someone out to figure something out instead just very rudely basically said sorry for you bad luck so I cannot recommend Zoom as a matter of fact tomorrow I am calling and canceling my auto renewal for my service and I will be leaving Zoom read more