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    Zoom Physical Therapy & Wellness

    5.0 (2 reviews)
    Closed • 7:00 am - 5:00 pm

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    4 months ago

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    Chris S.

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    9 years ago

    I love this place. The therapists are so kind and caring here and are willing to answer any questions. They are the best!

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    PAM Health

    PAM Health

    1.0(2 reviews)
    3.0 mi

    This is the worst rehabilitation hospital. A family member unfortunately was admitted here and…read moreanytime the family would ask questions no of the care team seemed to know anything. We couldn't get any updates. The charge nurse Christi was very dismissive and rude. Several family members complained about her making them feel unwelcome. Our concerns were not taken seriously. Do not send your loved ones to this place. They will get the bare minimum and you will leave very confused with no answers or a clear health plan.

    We chose PAM based on favorable reviews and were hopeful about my father's recovery after a stroke…read more Therapists and CNAs were compassionate and skilled. Unfortunately, the rest of the experience was frustrating and poorly managed. The coordination of care from doctors, nurses, and the case management team was deeply disappointing. My father, who struggles with memory after his stroke, had information about his care and test results communicated to me and my sisters (one being a nurse). This was done routinely in person and by phone. Yet when we followed up, we learned that many of the promised orders (tests and specialist referrals) had never been entered. Nurses confirmed this. We spoke with the case worker, Jessica, who assured us she would follow up. She did not. We had to chase her down, only to hear her blame the doctor without offering solutions. Later, when my father called the charge nurse, Christi, to his room with us on the phone, she took note of our concerns. The next day, however, she spoke to my sister in a harsh and unprofessional manner, saying she was not authorized to receive updates. No one in our family changed communication permissions eight days into his stay. Christi decided on her own that she would only speak to the stroke patient (who was experiencing cognitive impairment) and the one family member with a language barrier. This disregard for both compassion and consistency created unnecessary stress for our family. The discharge process was equally troubling. The date was abruptly moved up, everything felt rushed, and the execution was poorly handled. My father was discharged on a holiday weekend without a walker or shower chair, despite being a fall risk, because the supply carrier is closed until Tuesday after the weekend. He also has no outpatient therapy arranged for at least a week and a half, leaving a significant gap in care. In short: while most staff were kind and respectful, the lack of follow-through, accountability, and communication made what should have been a supportive recovery process stressful and unsafe. Christi, in particular, could benefit from remembering that professionalism and compassion are just as important as clinical care

    Zoom Physical Therapy & Wellness - physicaltherapy - Updated September 2026

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