Everyone was very kind, quick and professional. no wait in waiting room. definitely one of the best…read moreer places I've been to. Will definitely use them in the future if needed.

Went to Victoria ER around 10 pm on a Friday night, I got right in. Every employee I interacted…read morewith was so nice. My husband and I were there for two hours, which went by fast. I had blood work done, a urinalysis, and a CT. Found out what was wrong and started meds that night ( since my pharmacy was closed, they gave me some that night). Great experience.

Nice clean waiting room. You scan a QR code before you come in building and check in online. Large…read morewaiting room nice stalff. Making an appointment on line before you come helps put you in line. But remember this is not a doctors office so your appointment time just puts you in line. If you are kind, others will be kind back. Today they were not very busy, we got in fast. It is way faster and cheaper than an emergency room but then again, if it's an emergency, you should not be coming here.

Excellent service while in person, but don't expect a speed answer when calling. I've been on hold…read moremore than 20+ minutes multiple times.

It was a very unpleasant circumstances that brought me here however we left with good news and our…read moreexperience was pleasant. That staff was courteous, helpful and seemed to know what they were doing. The waiting area in the emergency room was clean and well kept. They had a soda machine that was out of order but they did have a coffee machine that was free and actually served good coffee. If I needed a hospital for an emergency situation, I would have no problem being brought here.

The main reason I joined was for the pool. It's the only thing my doctor will let me do right now…read more Pool is now "not operational" and it's not expected be for three more weeks! I got no notification of this and of course I was told there will be no reduction in the monthly dues this month. Very unprofessional.

Horrible place rude nurses and doctors. The doctor tried to get us to sign a DNR after they screwed…read moreup. My mom suffered a stroke while there and was paralyzed on one side. I told the nurse something was wrong and later found out she had a torn lung a stroke but came to the hospital due to stomach pain and they apparently did not do an MRI because it was scar tissue. I tried to find an attorney to file a law suit. I have pictures that are horrific. By the time I tried to file suit she passed away and the statue was running.

I was taken there after I had a seizure, first night was crazy, my mind was playing tricks on me…read more Making me think one thing and it was actually different. The nurses and aides where very understanding and always with a smile. I know at first I wasn't an easy patient. I have never been to a hospital like that were the nurses are RNs and are always somewhere in the hall and not behind a desk for most of their shift. I enjoyed my stay, but was happy to go home

Go anywhere else other than Palacios ER! I went for an evaluation and treatment due a severely…read moreabscessed tooth but was denied a sufficient medical assessment by the provider. When I arrived I was triaged and told to wait in that area. The provider came to the triage area, looked in my mouth, and told me to go to the dental school at UTMB. I had easily seen swelling to my face so any competent provider could have seen I did not have time to sit on a wait list for a dental school or wait to make a regular dentist appointment. When I asked if he was going to assess me, do any imaging or labs, he said they don't do assessments for dental. I will be reporting them to the state for failure to provide a sufficient medical assessment. I left Palacios very upset. I later went to Citizens where all of the staff were wonderful and not at all dehumanizing as they were in the trash Palacios ER. I received an adequate assessment including lab work and a CT followed by treatment. I received IV antibiotics which were necessary for the level of infection found by an appropriate and adequate medical assessment. I also received non narcotic IV pain control which I was very satisfied with as I am not a drug seeker although that was obviously the snap judgement made of me at the Palacios ER. I guess 1 patient is one too many for the lazy staff at Palacios ER. Just close it because you don't care to do the bare minimum so you're just wasting space.

The people here are phenomenal. They took care of my daughter with her fractured wrist and…read moredislocated knee with such care and respect. I'm really happy we found this gem before we were going to our original destination. All this and on the 4th of July night

I have been here at least 5 times (ik it's sounds like a lot, but I had a lot of postpartum…read moreproblems months ago, the flu [different strands], twice during pregnancy, and I had a horrible leg injury as of last week). This place is the best ER there is. I have only been referred to the hospital once from here because they found I had retained placenta and had to be admitted. The doctors and patients are always so nice and willing to help, and they go above and beyond. I have had insurance coming here, and I have had no insurance coming here. Either way, I saved a ton of money and they are always quick to handle the problem. I will always refer this place if someone asks me where they need to go. 11/10, definitely recommend. I would give 6 stars if possible.

Very disappointed Told to gargle w hot salt water and get a…read morehumidifier Then charged me 100 If you are sick and need help do not go here

Fast caring service from nurses and doctor. The receptionist when we arrived could work on her…read morepeople skills being that of a door knob. The receptionist when we left was supper nice and friendly. Got the bill and must say it floored us as it was $21,800 for only being there 2 hours.

January 2026 I had a great experience at the New Braunfels…read moreMethodist ER on 46. I was taken right back and received kind and compassionate care from Kayla and Dr. Walrath. Being on Medicare, I didn't have to worry about a bill. To register, I had to enter information onto a screen, then wait for a live person on the other end who asked me a few questions and had me sign "on the dotted line".

Walking in, the waiting room is warm and welcoming with comfortable spaced out seating and drinks…read moreavailable while you wait. The customer service & bedside manner was next level, the kind you rarely find these days and definitely won't find at Ascension Seaton (AS). We had a devastating emergency yesterday, and went to Kyle ER after a horrible experience at AS. The receptionist, nurse, doctor, and specialists they brought in were amazing to work with, and helped me to feel comfortable in such a scary situation. I am beyond grateful for the help of Kyle ER yesterday and highly recommend them.

Okay. It's a free standing ER. They arent in network with anybody. This will NOT be a cheap visit,…read moreperiod. They don't balance bill after your insurance pays them (plus whatever your portion is, under insurance). I did their detox program. While I didn't like not being able to interact with anybody other than staff (I mean, it's a hospital setting, so...), they have Roku Tvs with Netflix in the rooms, and you can sign into any of your own services. Jason and Tina in particular are amazing, but I had no negative experiences with anyone working there. I will say, if you're there long enough for a meal, it's going to be a frozen dinner that they throw in a microwave. The upside is you have an exact calorie and carb count, if that matters (I'm on insulin, I have to dose based on carb intake - they let me self administer since I'm on an insulin pump). At one point they apparently would order from restaurants, but that probably cut into the CEOs hush fund too much (joking) Thr care is great. The food is terrible (I mean... It's a frozen dinner). The bill will max out your deductible (and likely your out of pocket even on a HDHP). But they truly do care, and they've stayed in touch to see how I'm doing. Tina, Jason, if either of you see this, thank you.

I had to go get tested for COVID and was a little worried. Everyone I talked to on the phone and…read morethrough the car window were so sweet and reassuring. They answered all of my questions and did not make me feel dumb for asking them. I would recommend coming here to anyone and everyone. Thank you Physicians Premier!

Always fast treatment and super nice staff! They answer all questions and are extremely thorough…read more The ER is clean and top of the line

My mother was here for a rehab stay and they did a great job of building up her strength. They did…read morejust what they promised.

Terrible experience. Family member in skilled nursing unit for three months. He was not treated…read morewell. Had one care plan meeting and the response was he can do more for himself. He is 84 with COPD and CHF. He was fed sandwiches for dinner at least two nights a week. He has no strength or endurance. Waste of time and a whole lot of money. Will not return there ever!