My mother was here for a rehab stay and they did a great job of building up her strength. They did…read morejust what they promised.

Terrible experience. Family member in skilled nursing unit for three months. He was not treated…read morewell. Had one care plan meeting and the response was he can do more for himself. He is 84 with COPD and CHF. He was fed sandwiches for dinner at least two nights a week. He has no strength or endurance. Waste of time and a whole lot of money. Will not return there ever!

They have in house therapy and nursing. Their team works together to resolve any issuesread more

This is the best nursing home my mother has been in and she's been in 5. I highly recommend this…read morefacility. The nurses are amazing and care is their first priority. God bless them for all they do and you couldn't get better staff!!!

From the owner: 24 Hour Licensed Nursing Care Physical Therapy…read more Occupational Therapy Speech Therapy Day Care Respite Care & Hospice Locally Owned & Operated Payment Methods: Medicare, Medicaid, Insurance, Private Pay

This is the worst rehabilitation hospital. A family member unfortunately was admitted here and…read moreanytime the family would ask questions no of the care team seemed to know anything. We couldn't get any updates. The charge nurse Christi was very dismissive and rude. Several family members complained about her making them feel unwelcome. Our concerns were not taken seriously. Do not send your loved ones to this place. They will get the bare minimum and you will leave very confused with no answers or a clear health plan.

We chose PAM based on favorable reviews and were hopeful about my father's recovery after a stroke…read more Therapists and CNAs were compassionate and skilled. Unfortunately, the rest of the experience was frustrating and poorly managed. The coordination of care from doctors, nurses, and the case management team was deeply disappointing. My father, who struggles with memory after his stroke, had information about his care and test results communicated to me and my sisters (one being a nurse). This was done routinely in person and by phone. Yet when we followed up, we learned that many of the promised orders (tests and specialist referrals) had never been entered. Nurses confirmed this. We spoke with the case worker, Jessica, who assured us she would follow up. She did not. We had to chase her down, only to hear her blame the doctor without offering solutions. Later, when my father called the charge nurse, Christi, to his room with us on the phone, she took note of our concerns. The next day, however, she spoke to my sister in a harsh and unprofessional manner, saying she was not authorized to receive updates. No one in our family changed communication permissions eight days into his stay. Christi decided on her own that she would only speak to the stroke patient (who was experiencing cognitive impairment) and the one family member with a language barrier. This disregard for both compassion and consistency created unnecessary stress for our family. The discharge process was equally troubling. The date was abruptly moved up, everything felt rushed, and the execution was poorly handled. My father was discharged on a holiday weekend without a walker or shower chair, despite being a fall risk, because the supply carrier is closed until Tuesday after the weekend. He also has no outpatient therapy arranged for at least a week and a half, leaving a significant gap in care. In short: while most staff were kind and respectful, the lack of follow-through, accountability, and communication made what should have been a supportive recovery process stressful and unsafe. Christi, in particular, could benefit from remembering that professionalism and compassion are just as important as clinical care

My father was transported from citizens to a rehabilitation facility it was drizzly chili and a…read morelight wind my father catches pneumonia very easily so when the transporter transported my father he had a sweater on a hoodie warm-ups mind you this is The transporter not my father upon arriving behind them at the rehabilitation center my father was only in his hospital gown he was not covered his back was exposed to shoulders were exposed my father has lung cancer so if he gets a cough it's not very comfortable for him I proceeded to ask the transporter why didn't you cover my father up his answer was we don't have any blankets in the van okay he could have asked us for a blanket maybe sacred heart needs to make sure their vehicles are equipped with blankets emergency needs I was livid I have dealt with sacred heart before and have never had a complaint the people were awesome very helpful attentive kind considerate but this time I was disgusted and very disappointed

Everyone was very kind, quick and professional. no wait in waiting room. definitely one of the best…read moreer places I've been to. Will definitely use them in the future if needed.

Went to Victoria ER around 10 pm on a Friday night, I got right in. Every employee I interacted…read morewith was so nice. My husband and I were there for two hours, which went by fast. I had blood work done, a urinalysis, and a CT. Found out what was wrong and started meds that night ( since my pharmacy was closed, they gave me some that night). Great experience.