Increasing up the stars to 4 star Called Paul for an issue regarding a car refund, using cartrawler. He seemed happy the help. In the end I got the refund. It took a while but they eventually refunded me because the car was never picked up. Thanks Paul read more

I recently rented a vehicle from Zoom/Dollar Rent A Car Toronto (May 30, 2025) and was shocked to see a $50 cleaning fee applied days later -- apparently for dog hair. What this business failed to acknowledge is that this was not a pet, but a certified service animal prescribed for medical reasons. This information was provided to them in advance. We also thoroughly cleaned the vehicle prior to return. Under Ontario law and the Accessible Canada Act, individuals with disabilities cannot be charged extra for the presence of a service animal. This fee is not only unjustified, it's discriminatory, and flies in the face of both legal obligations and basic decency. I was not warned, informed, or given any opportunity to dispute it. I've contacted the company directly and will be pursuing this through formal accessibility and human rights channels if the charge is not reversed immediately. Businesses in Ontario cannot lawfully penalize someone for traveling with a service animal -- and it's 2025, you should know better. Do better, Zoom. read more

AVOID at ALL costs! SCAM. Left us stranded, manager extremely rude. Sketchy place. Manager Karan refused to honor my confirmed reservation unless I bought a "mandatory" insurance that wasn't disclosed. Even though my card can cover it. When I declined, they wouldn't take my card, forced me to cancel, and then charged a cancellation fee. Karan was rude and dismissive, he walked away mid conversation, refused to provide a proper written response, and delayed the cancellation email so we can sit without a car longer. Worst of all, staff refused to take us back on their shuttle to where they took us from so we ended up stranded with no Ubers around at the time either. The whole experience and felt like a bait-and-switch. A total SCAM. Strongly recommend renting with an on-airport company instead. read more

I would give this"company " 0 stars if possible! SCAMMERS! they promise you a price online , when you get to the counter they want to charge you $360more in ... fees.Go somewhere else please!!! read more

Worst Car rental ever in my experienced, they guy will ask you to buy extra kilometer , even you no need it, this is a Total Scam, they will ask extra 105$ for extra kilometer even if you no need it, and no refund. so stay away from this Car rental, if you dont want feel sorry read more

Scaammm The Orlando Branch MCO got the 500USD deposit and never return it , called them 3 times they said they reverse the payment , but VISA confirmed they never did ,Avoid them better , second multiple hidden Fee better to use a legit Business read more

Friendly staff decent rental prices . Cars are clean drive well no issues. Very quick at getting our deposit back . Would recommend them.

BEWARE BEWARE BEWARE!! This company will scam you! Read every review you can find on line! They require you to have $500,000 liability insurance or you have to pay an extra $46 a day. They try to tell you that you have to buy a pass to get thru tolls. $18 a day! We ended up canceling the booking and he said there was no cancellation fee. Guess what? They charged us anyway! Don't be fooled! It's all a scam!! Do no rent from this company!! They will make up fake damage on your car! We tried to call and talk to them and they put us on hold 3 different times and never came back. We called back again and the guy told us he would call us back. I asked if he needed my number and he said he already had it. I asked him what number he had and he rattled off some random number. The next step is the Better Business Bureau!! DO NOT RENT FROM THIS COMPANY!! read more

These guys were so helpful when it came to helping me solve an insurance problem. When I got a rock chip in the dashboard, they went through my credit card company that I booked with to settle the claim there, instead of my insurance carrier, so that I wouldn't pay a deductible. They were very patient, informative and willing to work through the process. Definitely recommend. read more

I flew into Toronto for the first time from the US. My flight was delayed and they have very limited hours of operation which I was unaware of as most rental car companies at the airport are open with the hours of the airport. If you are on a long flight outside of these hours, and you are delayed, you cannot get your car. On top of that they provided an address for car pickup that took me to an empty field. I tried calling five times and after being on hold for 15 minutes each time, the call would just disconnect. Save yourself the trouble and pay a little bit more to rent from a more reputable company. When I called to let them know what happened request a refund they could care less. The woman I spoke with was apathetic and rude. They are not customer centric and a scam. Stay far far away! read more

We picked this place because they advertised earlier pickup and drop-off times. We had no trouble picking up the car, however, we were told that the location was closed for dropping off at 6am and we can just leave the car outside in the parking lot. About three hours later after dropping off the car, we received a call that the car had a scratch on the right side of the bumper. Our credit card was automatically charged with a damage fee. We were surprised as we did not see any damage at the time that we dropped of the car but after seeing another review with the same details, we were suspicious. The car we rented was a white Hyundai Elentra and they claimed the damage was a scratch on the bumper by the passenger side. It's quite suspicious that the same car and side of the bumper got damaged multiple times by different customers. read more

The young men there are all very welcoming and friendly. Easy in & out . No hassle . Will be back

Worst rental car company ever. I booked through Priceline, they went by a different name "NU Rentals" and was advertised as being at the airport, which it is not. They charged me for a whole extra day for them getting the times wrong. Worst part is, even though they pick you up from the airport, they refused to drop us back off after we returned the rental! Also miles were limited to 150km a day, no where was that advertised. It's just a cheap company that will nickel and dime you, STAY CLEAR! read more

Probably the worst rental car experience I've ever had, coming from a traveling salesperson. First, my flight was delayed, putting me at YYZ at 5:30PM. I followed the lengthy instructions to get to the offsite location (taking a train, calling the place, awaiting a shuttle), only to find out they STOP the shuttle at 6pm. What car rental place shuts at 6pm?!?!! There certainly was NO mention of this in the contract, anywhere. I called them about 6:10pm. They advised I "call an uber" to get to their location, to pick up my rental. $25 and 20 minutes later, I arrive to pick up my $80 rental. Oh, and they'll ALSO be closed when I need to drop it off (at 6:30AM), so I had to take an uber again, for another $25. So I spent $50 to just get and drop off the car, which eliminated any savings I would have had by renting here. Not to mention the complete lack of service and urgency on the customer service rep's part, aggravating me even more. To top it all off, they actually charged my car the $500 "deposit," and I had to contest it to get it removed. DO NOT WASTE YOUR TIME OR MONEY HERE. I definitely recommend looking closely at whether your company is on- or offsite, since it is so much more of a hassle to get offsite. read more

Charged hidden fees in-person under duress (you don't get the car or a refund) that were almost as much as the car rental. Claim to have a Toronto Airport location but are almost 3 hours walk from airport and only offer shuttle at certain time of day. read more

Stay away! They will scam you. I received a car with pre-existing damage. On the inspections sheet, they draw a circle around the damage, including the right rocker. When I returned the car they claimed that this damage wasn't there before. read more

f you don't want to ruin your day, do not book with this company. Terrible client service. Police came. This company has hiden fee. Your credit card insurance won't be covered as the rep at the desk told me. I agreed to add an insurance because i needed a car. I told the rep at least three times but it seems he thought he was in charge of the situation. He forced me to call my credit card insurance and I did. He interupted me during my call with the insurance and printed out my credit card insurance policy and tried to explain to me. I was like? I told you to just add the insurance and give me a car earlier? just made thing complicated and he told me. i will not offer you a car because of my attitute. I was like? is it a joke?? I tried to call client care on the website but all phone calls went to their desk and they hanged up in front of me. I paid the rental fee a day before and now i couldn't get a car after spending 45 mins in front of the desk. He threated me that he would call police if i didnt leave. I told him that i would stay until police comes. This is a fraud. unfortunately, police came but coudn't do much about for me. They suggested to submit complaint to the company where i paid the fee and write a review, so people can advoid this rental company. Again, if you dont want to ruin your day. dont book with this company. Date of experience: May 21, 2023 read more

I returned a rental car on 23rd of july, they looked over the car, signed it returned refunded the deposit. I awaited for the taxi as I was then bombarded over a chip they had found on the windshield, I was surrounded by three men and felt threatened and made me feel I was responsible. They forced me to put a 1000 dollar deductible over a chip. I have called to get information and have recieved a run around. This is not okay. What I know for a fact is they returned my deductible after an employee looked over the car, then one of their employees drove the car after the fact to go get the car washed and found a chip. This chip could have happened during this time. Update: 29 september 2019. Still awaiting work order/estimate for chip repair along with invoice of cost including reciept for charges. I have recieved no response as of yet. Update: 31 september 2019. Nothing has been emailed to me, not even a reciept for the charge on my credit card. Im am frustrated as to how a business does not provide the reciepts when they stated they would when I phoned on 25th of July. Update: I just recieved an appraisal and email from zoom that now they are going to charge me almost 300 dollars more on top of the 1000 dollars they took. They sent me an appraisal from not even a car repair place. The place in fact does not even have a website, a business location or show an appraisal licence on the invoice. Also an appraisal is not a work order and actuall bill of repair cost yet they stated they are charging me. I am contacting the government and filling a complaint for violations of the ontario consumer protection act I caution any person to use this company. You will find similar complaints from so many people. I should not be so trusting of people to be honest read more

The worst ever car rentals around the airport. Do not get the cars from them. They treat customers like shit specially the guy on the front desk named Tajender.I booked my car from carrentals.com and they hook me up with this crap company who has Mex Basic (flex) also. I was delayed in immigration at Toronto airport by 6hrs. My appointment was at 11 and reached their office at 5pm. They said that my booking was cancelled because of no show. I asked them why did they not send me any email about it? They said u booked with the third party so we dont do all that. Since I was very tired after the immigration process i had to pay the difference for SUV which was CAD 119 and left. Overall a very bad experience. Do not go here!! read more

What a $#!+ show. In fact, I want not only my one star back, I think they owe me stars for future use. "The car you have been assigned is not back, please wait for a while and we hope it will be here soon!" Umm this seems like a steaming pile of poo to me. Buried in a small strip center on the exact opposite side of the airport from where you can get picked up (about a 15 minute ride after a train ride and walk to the train station after collecting luggage and clearing customs (read Planes, Trains and automobiles)) you arrive as this shady shanty of a rental car office. Manned by a tribe of rude individuals who you are now are going to pay for the privilege of renting from. The staff is beyond frustrating and very intolerant of anyone other then themselves. We were told "no we can not take your party to the rental office, only drivers." The rest can wait here in the heat with no shelter for your party. Bullschwa-make things work gents! It's simple to make people feel happy even when all H-E- double toothpicks is going on. When we were finally shown to our vehicle it was a disaster. Dents on panels, "that's ok, don't worry about it", smelled like a rat family had "loved" in and then left because it was so awful, and was not full of fuel... but that's not a problem, you can fill it up later. During our adventure one of our party started screaming, "there are fish in the car" ... no not from the rat family who loved our but from a person who decided to leave their bait in the vehicle and the cleaning crew neglected clean up fully. Don't worry it has been re-hidden for some unlucky person down the road to find the mystery prize. Long review summed up in a few words. If you are in dire straights and have no other option then to rent from Zoom, consider canceling your travel plans and visiting Toronto when you can get a car from ANYONE else. read more

Rented a car from at Calgary airport, got a wind shield crack on the back. Manager took care of it through Visa card insurance. Good prompt service from the airport to getting your car to getting on your way. No issues would rent again from them next time. read more

This place smells like warm bread (from the Subway next door) so you've got some easy stars right there. My car was at an auto shop and they had made rental arrangements with a neighbour of Zoom's. When the other company couldn't deliver on the car I was supposed to get the other company took me to Zoom. I got a Honda CRV that was really clean inside and smelled fresh. This is where Zoom gets 5 stars from me. The other rental company had agreed to drive me back to the auto shop when I was done with the rental because they had an agreement with the shop. On the day I dropped the car off, Naz, the manager, called them to come pick me up. Their response? They were too busy to keep their agreement. After some thinking, Naz called somebody in the back to drive me to the auto shop. That is what you call great customer service. It was getting late, getting cold outside and the auto shop was closing in 45 minutes so I was extremely appreciative they went the extra mile to help me out. I dropped off a pile of Zoom business cards with the auto shop :) read more

Beware renting from this company. I rented a vehicle for 8 days and returned it clean with the exception of dust/gravel on the carpet. Tajinder Singh was unbelievably rude over having to vacuum the floor of the vehicle. He told me to go do it myself, that it wouldn't take more than a half hour. He then said that it would take him 3 hours and that he would have to charge me $100. Inside he wrote a cleaning fee of $150 on the walkthrough report of the car and demanded that I sign it. I crossed out the fee and signed, he ripped the form from my hands and refused to give me a copy or allow me to take a photo of it. When I told him that he had to provide me with a copy of the paper he kicked me out of the store. I called my credit card company as I walked out and found that $195 had already been charged to my card. The emails that I received afterwards were very rude and included up close photos of the dirt on the floor carpet. Add this to: - 3000 kms included as advertised, I was told 1600 was the max when I got there. - Picked up the car at 6pm, told to have it back for 10 am or I'd be charged for an additional day. - The car smelled like weed and they wouldn't write that down on the walk-through report when I picked it up. - I was told that I wouldn't be charged for insurance if I provided my own within 24 hours. They still charged me - The email that I received after leaving threatening a $100 charge for any credit card chargebacks that would then be sent to collections if they were not paid. At this point I have disputed the credit card charge, am leaving reviews, and have made contact with the industry council to report this company. Positives: The shuttle driver was helpful and very polite. Overall takeaway: What a terrible end to an otherwise wonderful trip. In hindsight renting from a reputable company would have cost me the same, been more convenient, and saved the stress. read more

Mind you I used tor ravel for work and would travel 95 % of the month and rented cars and had no issue until I rented from here. It was approximately $100 for 5 days so I couldn't beat this rental price. I wish I went to Hertz or another big rental chain. So, I rented a car from here and i was 100% sure there were no damages. When I returned the car, the man told me to stay inside and he went out and checked the car. He came back but went inside the back area and then came out and told me there was a scratch. Why did he go inside the back? I went to check it out and it was an old scratch on the bumper but they didn't have it on the previous paper work. Also, the scratch was not bigger than a tennis ball. I am talking about a very small scratch. So, they charged me $908.58 for a small scratch on the bumper!!?! This is a Hyundai Elantra so not an expensive car at all. They also got the appraisal from Oshawa! Now why? There are so many appraisal companies right next door to them. They also charged me around $150 for 3 days downtime because the car was not being rented out. Really? I tried to talk to them and that did not go anywhere. I am a female and there were 3 men trying to prove their point. I was in a hurry to get to my flight so I just left since it felt uncomfortable to be in there. I asked them to show me on the contract where it states that a scratch less than a tennis ball is considered at fault and they cousins show me because it's not in the contract. Please don't rent from here. I learned it the hard way. I used to rent from Avis or Hertz and they are just wonderful and I never had issues from the 500 times that I rented from them. I opted for the cheaper option and now have to pay almost $1K for the one small scratch! read more

Staff could be a little friendlier and the bathroom was a mess but the car was decent, clean when i picked it up. Would recommend

so ended up being 3 hours late returning the car - the gentlemen was rude at the desk and when he thought i would be taking the car again he jacked up the prices with no explanation. He stated he would be charging me $240 dollars for the day. Dont come here! they inflate the prices when they want to and add in "pro-rated" prices that arent valid. I will be reporting them to the Better Business Bureau. read more

Steer clear from this rental car company if you dont want a hustle free travel. First, They never disclosed on hopper that their office location is not inside pearson airport. You will have to pick up your car to their location which was at least 30-45 mins away from the airport. They promised a shuttle pick up but never arrived until I called mutliple times. The guy said "we'r closed" and that was 4pm with me trying to get my reserved vehicle at that time. Out of desperation I begged to get my reserved vehicle, the indian guy said i have to pay extra 150cad for special fee bec he is picking me up outside their office hours. Since they are not inside the airport so they dont close late. After I waited for an hour to be picked up, the guy did not reease my reserved vehicle. He gave me the downgrade version and his reason "we'r closed and no more vehicle" he did not even lower the rate saying that he acnt do anything about it. This place is a complete scam and I will not stop until i hold them accountable. Im filing a complaints against them and im hoping management would see this feedback. To add to that, on return of the vehicle no service shuttle was offered to the airport. This place is a scam. read more

If I could give them a negative rating I would. DO NOT RENT here ok. It's for your own good. They are unprofessional and have NO customer service. They canceled my reservation and then I spoke with Travelocity who spoke with Paul to reinstate it. Paul was not at work (which by the way this is a small mom and pop company) but they aren't friendly like mom or pop. They charged a man a full days price for being 15 minutes late. Horrible horrible horrible. Stay away. read more

NEVER EVER use this company. It's offsite and takes forever to shuttle. Extra fees after Hotwire purchase. Fees that came through did not match the mileage. Insurance verification needed and even afterward did not credit back. Will dispute with Credit Card. read more

Be wary - yes the prices are lower BUT you have to factor in: 1. the cost of getting to their offsite premises (for example, an Uber roundtrip from downtown Toronto would cost about CAD70; public transport for two people costs about CAD60) 2. there are often hidden fees (like mandatory Zoom-provided insurance if your separate insurance doesn't cover TPD) 3. the fact that, whilst I know good you cannot allocate a price to good service, I found the general attitude of the staff lacking (and that was the general sentiment shared by the co-renters in the shop) The car was generally grubby and, whilst the dirty exterior didn't bother me, the lack of cleanliness inside with things like finger marks on the inside bothers me, especially in light of COVID. Remember to read the fine print well such as the fact that you have to have a credit card in your name on you to pay the deposit of the car (CAD500-1000) and not a debit card, you have to have two forms of picture ID, and the working times are just a suggestion (they state they close at 6pm but at 5.36pm I was told "We're closing, use the drop off box" - linked to previous point number 3.) If you're looking for cheap but stressful car rental - go with these guys. Otherwise, go with someone more mainstream. For me, it was a first and last time. I'll take my business elsewhere! read more

DO NOT RENT FROM HERE. We initially thought we had a great deal, but due to a kilometre overage charge and other opaque charges, we wound up paying $750 fr a six-day trip. Absolutely criminal. Please watch and read this CBC exposé before renting a car! https://www.cbc.ca/news/business/marketplace-car-rental-ripoffs-1.5442260 read more

Holy scam batman! Just left this place after their attempt to scam me out of money. They wanted proof that my personal insurance policy covers any collision damages, otherwise I would have to pay for their ripoff coverage. I have coverage on my credit card in addition to my personal policy (who doesn't) I attempted to call my insurance broker to get proof ( this has never been a requirement at any other rental place in over 10 years of renting cars.) Couldn't get them on the phone so I asked what my other options were. They said I had 24 hours to produce proof or I would have to pay for coverage. Well, my broker is not open on the weekend so I knew taking the chance would end up costing me more money. They were not helpful at all and you could tell that they deal with his everyday because they were so unfazed by the situation. Maybe don't try to trick people then! I asked for my credit card and ID and walked out. I refuse to be scammed and would rather pay more at a reputable location. Never rent here, it will cost you more over renting in terminal. Don't get tricked by their low advertised rates. read more

FRAUDS! Do not rent from this "company"! Everything seemed fine until I returned the car. They forced me to pay an additional $260 (which more than doubled the rental cost) for insurance, even though I could prove that I had my own insurance. THE ONLINE ESTIMATED PRICES ARE WRONG! BE PREPARED TO ADD $26 PER DAY FOR INSURANCE even if you already have it! I will be disputing the charge on my credit card, and I will never rent from them again. Horrible! read more

DO NOT RENT from this company, especially if you live outside of Canada. They add additional fees, make you jump through hoops, and will charge over $1,000 USD for a small scratch underneath the bumper which may or may not have occurred during your rental. Added fees: Though the rental was a good price when we booked it online, upon arrival the employee at the desk told us we would need to purchase their car rental insurance for an extra daily fee of about $20 CAD unless we could prove that my credit card company had worldwide rental car insurance. I called my credit card company and proved that they did offer it as a benefit, only to be told by the man at the desk that I THEN needed to prove that my car insurance would cover up to $1,000,000 for personal liability. I've never had to prove all of this while renting a car, but after another call to my insurance company, I was finally able to do so and waive Zoom's additional fees. The Zoom employee claimed this was the way they do it in Canada, however, my dad rented a car in Vancouver a year ago and this was not the case. This process was a major hassle and it took us over 45 minutes just to get the car. Suspect and Overcharged Damage Claim: We dropped off the car early before Zoom was open and took a photo of the car and there was no visible damage. Later that day I received an email from the company with photos claiming damage to the car. The photos showed one scratch about half the length of a dollar bill located underneath the front bumper. In the other photos, the scratch was not visible from the front or side of the car. There was no way for us to prove we didn't cause the damage because we did not check under the front bumper when we initially picked up the car. Zoom immediately charged a $500 CAD deposit to my credit card and asked me to open a claim with my credit card company. When I called to complain about the charge, the Zoom employee asked me to identify myself and said he had been "dealing with a lot of the same situations this week". That tells me this is typical practice for this company. Since I had no evidence that we did not scratch the bumper, I was forced to place the claim or else I would have had to pay for the repair myself. Zoom did not provide an estimate from a repair shop prior to charging me the $500 and I was unable to place the claim until I followed up with Zoom and requested it. The repair estimate they sent me was about $1200 USD, which is unreasonable for such a small scratch underneath the bumper. This is the first Yelp review I've ever written, but I feel strongly that this company is not trustworthy and that consumers should be warned against renting from them. If you choose to do so, record the initial inspection when you pick up the car and check every square inch of the car prior to driving it off of the lot. read more

One of the worst costumer service representatives. Very rude and unprofessional to deal With. The customers trust the sales reps to inform them about any unknown service charges that you might incur before signing the agreement. This is used against the customer for levied charges later on. All other car rentals I've dealt with so far have always billed me the details and receipts of toll charges in Toronto which I've paid in full online past the rental rates. I see a service charge of $30 in addition to my toll charges of $13 on my credit card two months later receiving explanation on communication following a week after with their service charge of $ 30 which doesn't make any sense. On calling them, they pour down the blame on me for not reading the agreement on signing it. Even the cars have dents in them which later I was blamed for during drop off. Very unprofessional! read more

Rented a car for 5 days and had a great experience. They are a little distance from the airport terminals but it's only 12-15 minutes. A little wait for the shuttle when I landed but not a big deal. Can't beat the price; if you have insurance be prepared to show it. I paid the $9 for third party liability but even with that they were a good deal. Just don't use the 407; it's a toll highway and they charge a $30 admin fee for EACH ticket or toll on the car. I would use them again, I was skeptical because of the reviews but had a great experience. read more

DO NOT RENT FROM THESE CROOKS!! All the reviews about fraud are true!!! These guys do nickle and dime you for everything too! I definitely drove the car like i would my own and did not damage it one bit but after i dropped the car off at 5 am to catch and early flight i got sent an email with pictures of 3 scratches and a dented bumper? No freaking way. I asked them for better photos and got sent 3 new scratches and dents. Clips missing from the license plate?!?!?!? really? They were really nice when i was there renting but clearly they think they can take you for more money since you are not there to contest. STAY AWAY FROM THIS PLACE!!!! read more

No one should ever rent a vehicle from this company . they are just a scammers. I got a vehicle from then and after returning it they checked it out and everything was good. Then the next day I got and email for them for damages on the vehicle the front bumper had a crack and its now my fault and they charge me $1500.00 for the damages. Where as they did the inspection and they were no damages on the vehicle . the charged my credit card $1500.00 and not willing to accept its their mistake. the vehicle had no damages and was inspection for them when i returned it. I had fillies a complain with MTO and Consumer right . This type of fraud should be stop and they people need to be put to their place. read more

We arrived at Pearson International Airport and called Zoom-Rent-a-Car to come and pick us up. After 20 minutes of waiting outside Terminal 3, we called them again to see if they were on their way. They finally arrived 2 HOURS LATER and didn't even have the courtesy to apologize for the delay. We rented a minivan. The Air Conditioning vents in the rear of the vehicle was broken. There was no tint in the windows. The left rear tire was leaking so we had to constantly go to the gas station and put air in the tire. We called the company to let them know of the problem but the store staff did nothing - just told us to keep going to the gas station. Upon return, we waited another 2 hours to get the inspection done and taken to the airport. Good thing we had a lot of time on our hands or we would have missed our flight. With the exception of the shuttle driver, the desk staff were rude and had no manners whatsoever. I'd highly recommend everyone to avoid this rental company at all costs. If they continue to behave this way with their customers, I'm sure they will go out of business. read more

Can you say terrible customer service? We arrived at the airport and then called them. Even though they said 10 minutes we waited 30 minutes for the shuttle. We had a fellow get on with us and even though we were on the bus first when we arrived he jumped out and ran to the checkout to get his car. Now that would be rude but not terrible but these guys take 20 minutes to get a car for someone. Finally our paperwork was done and the fellow takes us outside to look at the car. Its dark and had been raining the guy was totally rude, obnoxious and disinterested. If you want to get your car quickly, get out this is not a place for you. The cars are old. Ours had 60K miles and the tires were bald. Imagine driving in the rain with bald tires. Do not rent from this place. read more