My child and I frequently visit the pet shop. For the second time two young girls have made not so…read morenice comments about handling and petting the animals.

This establishment is amazing. They treat their animal great! Their customer service is…read moreoutstanding! The kittens are cuteeeee

TJ was overdue for a haircut, but I finally got him in for a bath & full haircut w/Savannah L. at…read morethe PetSmart in Ankeny. It ended up only being $43 after my $20 off coupon. YES!!! Savannah did an AWESOME job w/my TJ, and he feels so much better. Highly recommend PetSmart Grooming Salon in Ankeny!

Had a 2:00 appointment. Showed up on time and met two other people with the same appointment…read more Obviously over booked and understaffed. Was told they were short staffed immediately by stressed groomers who were rude and short with my wife. After short conversation they refused to groom our dog. This is a groomer with no people skills and aggressive behavior. We will never be back obviously and can't recommend this location to anyone.

We really liked our first visit to Brown Dog Bakery. We were looking for a place with dog treats…read moreand were tipped off that it would be a good option. Our friends were right! Kind staff in a clean, organized store helped us explore options, and upon returning, we landed a number of fun items for our dog to sample. Pricing is good, less than we are used to in bigger cities. We also foud some fun treats! Thanks to Anna for her assistance.

The grooming was top notch, but the scheduling was not. We followed our groomer here from another…read morebusiness, so we knew that it took 45-60 minutes to groom our dog. Our appointment was for 2:00 and they had not even started him by 4:00. We got him back at 5:00, finally. The owner said that we were not going to be a good fit for them and she offered to give us a referral, It was to a groomer 39 miles away. We thought if we made an early appointment, they wouldn't be backed up and our dog would be there at the most for two hours, so we made an appointment for a month later. When we showed up, we learned that she had cancelled it without notifying us. Turns out she was right - she wasn't a good fit for us.

The staff there is so welcoming and I definitely felt like they truly cared for my cat. The groom…read morewas terrific and the care they took for my sweet kitties were amazing! HIGHLY RECOMMEND

Sol have been going to them for two years. They recently opened a location in Ankeny. Which was…read moresuper awesome since we live in Ankeny. Wasn't such a great experience! They have absolutely horrible customs service. The one in Des Moines would give a call the day before your appointment every time. Never missed a confirmation call at all. Then switching to the one at Ankeny they never would call the day before. So I would try and check my calendar and call to make sure we were still good to go. Then one day I didn't catch my calendar the day before and call and I missed the appointment. So I called and apologize and let them know that I was sorry I missed the appointment and they said we called you the day before and confirmed and I advised them I had no reminder call. I informed them that I take half credit for missing the appointment but I'm used to getting the reminder call cause they do it at the other location regularly. So I feel like they should be half responsible. She said that it is a curtesy that they call anyway and that if I miss the appointment that's on me. So she said if I wanted to rebook I had to repay the full booking fee! So I asked for the owner I. So the owner called me and was rude and said that they would credit the booking fee but one of my three cats would no longer be able to come and get groomed because she was an issue. This after bring up that the Ankeny location was having tons of issues. I guess they are short staffed and can't handle the business they are getting so I said I would be taking my cats somewhere else and the own was ok that fine and hung up the phone. Would not recommend them to anyone!!

Super sweet. Looks sooo handsome!! Megan is amazing. As well as the reception team! Your pup is in…read moregreat hands!

The groomer listened carefully to what we wanted - a mini groom since winter is coming. Our fuzzy…read moreboy looks trim and neat with his hair cut just right for cold weather.

I previously gave AVC a 5 star review. In the past, we have had excellent service..Unfortunately,…read moreour experience in Sept 2025 was not good. They have been bought out, since 8 yrs ago. Lucy had a small lump, behind her left front leg. We took her there for minor surgery to have it removed. Little did we know, they no longer have early morning surgery, as in the past..so Lucy, who gets anxiety, didn't have surgery till late morning..I get a call about 10:30 did I want the growth biopised, from an un-named employee at $200 cost..I am thinking small bump..no thanks, whoever it was hung up..11:45 no call from ANYONE how Lucy was. I called and they said she was done with surgery, but we couldn't get her till the vet called us..1:00 I called again..the vet was "in a meeting" and could not be disturbed..we could still not get Lucy..1:45 we came to pick up Lucy..the receptionist was totally snotty, said the vet's "meeting" could not be interrupted..she brought Lucy out, handed her over, and said you can take her outside now..No indication, if she needed pain meds. So at 2:45 I called again, and got a different employee who was nice..and said Lucy would be fine for the day with out pain killers..NOW it would be 4:30 to 5:30 before the vet called..$600 charge..The vet called at 5PM, and said that she could "watch" the patients while she was in this meeting to see that they weren't having problems...When we picked up Lucy..she had a VERY large incision on her side..NOW at 5:00 the vet tells me it was fibrous and that is why it was so large..YET SHE DID NOT PERSONALLY TELL ME THIS WHEN THEY CALLED ABOUT GETTING A BIOPSIE. at 10:30..some office worker did not explain it was worse than thought. WHEN DR BARBARA was Lucy's vet, if there was surgery, it would be early, they would call you when surgery was done, call you the next day or so, to see if the dog was ok..NONE of this now, plus doing surgery, and then scheduling a 2 hour meeting..instead of contacting people is not right..they might still be ok for routine check ups..but surgery, our experience was not good.

Spoke to Stacey regarding transferring our dogs care to them. She was very pleasant and explained…read morethings as I asked. Took our dogs there quite awhile back but left and I am not sure why. Seemed like it eWorld be a great place to go to for dog care. Searched vets and was impressed. Will be transferring care there when I get home from hospital. Nice to hear a person on the phone that sounds like she is smiling and happy to talk to you and answer your questions without sounding like a robot with no care. A place to go where you would feel like you and your pets matter.