Desirae was (and I'm sure still is, ) really nice, helpful, efficient and professional, answering all my questions with a helpful patience that I do not believe can be taught, but is inate; my congratulations, and appreciation, to management for finding and hiring Desirae. read more

It seems comical to say I love this particular zoom tan, considering they offer the same thing... But the employees here are outstanding. Excellent customer, service, and efficiency. As a man, it's somewhat awkward for me to go to these establishments, but they make you feel like home whether you are a first time, pale and pasty, or a tan and tasty. These young ladies are fantastic. Piper Boulevard. read more

I give a 5 solely based on Nicole, the manager, at this location. She is amazing. Knowledgeable, helpful, kind, and friendly. Zoom should be so happy they have an employee like her!! As far the spray goes... I think I'll wait to make a review of that until I get used to the booths. I have only recently (2 months or so) started using Zoom as my new salon, and the booths are very different from the ones I used in Indiana before I moved. read more

Very sweet staff and clean rooms! Always a pleasure to talk while signing in, no judgement and always helpful

This review isn't about a location, but about the company in general. They recently acquired coppertan in west palm beach, and even though they are honoring existing memberships till they expire, they are requiring customers to pay xtra $$ for their level 5 beds & booths, even though those bed & booths are included in the memberships that they are honoring. Corporate says their bringing in all new level 5 booths, but until that happens, existing customers from coppertan will have to dish out xtra $$$ to use certain equipment. Not exactly sure why zoomtan can't just let long standing coppertan customers use the equipment they've been using @ no xtra charge until zoomtan installs their own equipment. It's my belief that they will lose alot of coppertan customers due to this issue. read more

Have been a member since they opened. Always friendly staff and I've always had an amazing experience. Super clean facility get in and out quickly so I can be tan fast. read more

If you have a problem with your account with ZOOM TAN it is impossible to get satisfaction. First you have to contact customer service then they tell you you must "e-mail customer- care" to inform them of the problem at Zoom Tan. There is NO one to speak in order to resolve the issue. Your e-mails are basically ignored - customer service/ customer care is joke. BEWARE! read more

They do not post their hours on their glass front and their website says they are open but when you drive there they are closed.

Always a wait for spray booths as there are often several out of service. I feel bad for the nice staff that is constantly on the phone with support as line builds up. Employees often getting mistreated by customers that are frustrated with the wait. However, they should come to expect it at this point. If I didn't have a great locked in rate for being a member for 7 years I'd change tanning salons in a heartbeat and wouldn't recommend anyone joining at the going rates these days! I've called corporate several times to express my concerns but have given up at this point and drive down to Estero location which is always in and out. read more

This place is super! Every time I come here, the staff is extremely polite & professional. Sometimes machines break down, but the staff does its best to accommodate everyone quickly. Prices are reasonable for the area, and the product is top quality. The spray tan is always even and natural looking. read more

The most incompetent people I have ever met. Do not waste your money. They flaunt that they could careless about your experience

I have been a zoom tan member at this location for 10 years. I love going to zoom tan for the versa spa spray tan. The staff is always very friendly at both locations. Sometimes I also go to the location near Coastland mall. They know me by name and even when they are busy they always make a point to say hello. I read some of these other reviews. I would like to say that if you're new to zoom tan this location went through a big remodel. They added Zoom Fit and upgraded the lobby and tanning booths. So Im sure during that time some people had to wait a extra 5 or 10 minutes. I also want to mention that when you sign up they don't use high pressure sales techniques. They explain the membership and prices and then let you decide. Zoom tan also has a self check in kiosk that makes it easy to sign in. Especially if the staff is busy answering questions or cleaning a booth. My only complaint is the parking lot. It's super small and cars speed through it. On many occasions I've almost been hit by cars not yielding to me backing out. I know zoom tan has no control over this. But the plaza needs to consider speed bumps. Anyways I hope this review is helpful when your looking for a place to get tan. read more

I'm sorry but this was not a good experience. I arrived and waited for 5 minutes while the guest coordinator checked in the previous customer. I came back after another 5 minutes. When I returned, I had an opportunity to see the units, then I was told that I had to wait another 5 minutes while she cleaned the other beds before I could use the one that was available. I made the decision to go with the one month membership. She scanned my card took license and fingerprints. Proceed to an upscale for a 50 percent off product. Decided on one at 20. Wait now it's 29.50. I decided no product today- as 29.50 isn't 20..... feel me yet? Time to scan my card Again! Wait didn't you just scan it. We have to scan it again that's what the system tells us. Ok. Wait for the message in your phone and we will send you a verification code, ok there's another verification code needed. Please stand over here while I help this woman with her questions. She continues with the other customer for another 5 minutes. I pipe in... hey I've been here for awhile. Can we complete my transaction. Ok. We need your finger print again.... Got the 800 number and will cancel. She doesn't have it in store. You have to go online. Have mercy! I guess they got my 28.62 for the time being. read more

Staff here is beyond nice specially Nicole who is very pleasant every time i stop in. The salon and company policies need improvements though. They only have 2 spray booths and today both of them broke at the same time. I asked to use the UV instead since the spray was unavailable and was told that i would need to pay extra for it. You pay for a service that they cannot provide and now you have to pay extra to compensate for their machines broke? Terrible customer service! read more

I love this place 5 STARS I'm in and out with my spray tans for years AND you can tan at any zoom with a membership. Also better than east coast where spray tans are either crazy priced or equipment from 1990. Love ZOOM Off season no lines ;) read more

Terrible. I've been a long time customer at zoomtans around the state for 6+ years. Every time I come to Naples I go to this location, although not sure why I didn't stop sooner. Came in today and they make it clear they could care less about the pandemic or spike in cases. Waiting room full of people sitting smushed together waiting. No masks in sight, girl at the counter no mask and she didn't even sanitize the room in between people which is normal practice with out a pandemic. Rude and dismissive. Will never be back. read more

This is a terrible place to go. The policies are inconsistent from one person working behind the counter to the next. Second, the whole assertion that you "can walk in and not wait in line" is completely incorrect. As of late, two times I went in to tan the gentleman (and I use that phrase loosely) was very not friendly and was on the phone. Second, as I had been a member before there was only one person who worked there that I felt was a good worker with exceptional people skills, and as such I stopped going there as well. I felt that maybe enough time had gone by and they had hired better people. NOT!!! Therefore this is a systemic issue within the company hiring anyone to be the face of their brand. Most recently, and although it was not a huge deal, as much as it was the "straw that broke the camel's proverbial back". This was that I own my own winkeez and the ones I thought I had with me were too melted and I wanted to get just one. With all my complaints, this was one thing I was always allowed to do during my first membership run. Well, I know that one dollar is not an issue, but it is a principal. There are slippery slopes when it comes down to this. I needed just one, why would I need to get two? How many of these extra sales, even though they amount to $.50 cents does Zoom Tan Corporate make? Second, how legal is it for them to require two month membership, according to the uniform commercial code. Do not become a member of this place ANYWHERE..As I have heard from my friends up in Fort Myers they had similar instances of poor customer service in one of the salons up there. This is by far one of the worst tanning salons I've ever had the misfortune to be a member. Save your money and your time and find a nice non-franchise like or branched tanning business. You'll be treated with respect and not be locked into ridiculous contracts. read more

Worst tanning salon EVER!!! From customer service to their ways of advertisement and billing. NEVER go here. ******** updated September 2017- this company will personally message you and Type like the combination of a bully and a dramatic teenage girl. "WHY WOULD YOU SAY THIS ABOUT US". This was a personal experience of mine, not based off of other reviews. I do not care for a refund but simply to warn others of this company's scam. Their customer service line is simply a loop hole that never ends, you don't even have the option to personally speak to a representative. read more

UPDATE: Found a much better spot. The owner was great. Prices were about the same if not better and I actually got to use the spray tan. I'll direct you all over to Extreme Tan down Immokalee. Here I'll give you the address too: 15215 Collier Blvd #313, Naples, FL 34119. Is there a way to give 0 stars? So this morning, I am in a huge rush due to the fact that I need to finish wills for veterans (and yes this is my fault) BUT I need to be tan for a gala at 5 pm, so I am rushing in there at 9:12 am or so. People are FLYING into the parking lot. Keep in mind it's not season yet. So good luck trying to get a tan when there are more people here. I wait and wait behind the girl in front of me who takes the last spray tan booth. The girl behind the counter has the nerve to start basically talking about me to the girl in front of me. As I'm looking at the clock worried about making it in time. She makes statements such as "you are soooooo much nicer and patient than other people." A pretty clear jab at me. I haven't said a word. I've just looked rushed at this point. She continues on to compliment how pretty this woman is and is continuing the conversation solely to drag out the process. I finally get up there and she says yeah sorry all spray booths are taken. I said thanks and said i did not have the time to wait (and based on another yelp review that Booth 15 has a faulty sprayer and the girl in front of me got booth 17.... I had a feeling I was going to have a pretty messed up tan for this gala having to use Booth 15). PS to the girl at the front desk: fix your lashes. THEN i try to call the Zoom Tan on Tamiami by Homegoods. Somehow I get directed (even though I called the number listed for that location) to a corporate office and they explain yes they have spray booths available. And I said yes but are any of them open right now? Obviously they cannot tell me this information. So basically Zoom Tan: you are a hot mess. Avoid this location at all costs. read more

I can't say enough great things about the staff, very genuine people & professional! The only downfall about zoom tan is the A/C. Every time I spray, the machine that dries you off gets the room super hot, & humid, to the point that I sweat & ruin my tan... read more

Great staff! Place always clean and equipment works great. Wish they opened at 8:00 but they are still the best tanning salon in Naples!

Total thieves. Even after you cancel they will run your credit card. Ripped me off for 6 months before I realized they switched to another card of mine without my permission and credit card company will only go back two months for fraud. Avoid these people. One star is too many. read more

Zoom Zan is very very POORLY managed. They pulled half of the booths never to be replaced. Only 2 spray booths #15 starts spraying shoulder level so ur ankles are over sprayed. ... brought to their attention and months later still not fixed. Tonight only 1 spray working. Waited 5 min then left.... in that time 6 people came and walk out too. Don't buy a membership ... they won't be open much longer read more

I'm giving this a 3 star because it is not the employees fault for bad customer service. I recently talked to their new manager and the manager was appalled by how little zoom tan informs their employees about the products and tanning. It is my first and only tanning salon and I wish they would be more involved with their customers questions and be more informative. I enjoy their stand up booths and the great sales on the tanning lotions. I probably will find a better salon in the future but I hope zoom tan across the board increases their employees knowledge. read more

They pressure sell their products otherwise you can't tan including eye wear. The eye wear is NOT Florida law it's actually a choice. Would never recommend this place. The district manager was there and she also pressure sells the eye wear. They had a pair they allow people to borrow and she said she can't do that anymore. If I could give them a ZERO star I would she could have let me use them this time she knew I had some at home and I had to drive all the way home to get mine. Extremely bad customer service and this is a reflection on the owner and his apparent training approach read more

I had a membership years ago and had no problem when I had to cancel when I moved. I am back in Florida and bought a year membership. The staff is always friendly. I like that they are open late on the week days. I would recommend Zoom tan to others. read more

First, I will say that the place and staff are very nice. The tanning and spray work great. However, this is advice to warn you not to purchase the yearly service. We wanted to change our level of service after only a couple weeks and were told no changes can be made. The worst part is the customer "support" on the phone. They only take a message of your concern and then ONLY text with you...apparently they do not talk over the phone, only text...very disappointing. Don't be foolish like me and give them your money for a year...only month to month. They really need to fix how they handle customer service!! read more

Great customer service!!!!Loved that the receptionist was very helpful on giving me instructions how I should stand and apply eye and the nail lotion in the spray tan booth,very clean and I got in and out with no hassles,I haven't tanned in over 25 years,I'm glad I joined Zoom Tan today! read more

Rude staff, acts upset about checking people in. Puts you down and calls you dude. I paid for 2 yearly packages. No wonder the low reviews. Tried to call owner Jessica to resolve before reviewing. No answer , not sure if front desk person gave me correct numbers read more

Please do not start an account with this company. My elderly mother(80) is still paying for service and they won't let me cancel my service without her driver's license number and phone number, which she no longer has and cannot remember. They say it is impossible to cancel any other way. Therefore she must pay forever because she can't remember any more? read more

Great Customer service. Awesome tanning products. No hassle contract. A lot of people say that the tanning lotions are too expensive but they work. The beds are efficient. A lot of people complain about contracts and the restructuring of salons in the area but the ownership is great, and never had an issue read more

Wow I'm reading all these terrible reviews and I can't believe it. I've been with Zoom Tan on and off for 6-7 years now. I've never had a problem cancelling or freezing my account, their staff, for the most part, has been very courteous and helpful, informing me of any specials or how I can currently save money. They are the best deal in town and since getting back from my month long trip in Colorado, I appreciate them even more. The tanning there is so incredibly expensive and the place that I went to said they can be that way bc there isn't much competition. I'm very happy with Zoom Tan and will be faithful to them for a very long time. I only spray tan, no UV. read more

i used to work here and there was a manager working with me one day. i walked in and he didn't introduce himself to me he just told me what to do and when i went to introduce my self he laughed and said "you don't know me but i know you" i immediately got uncomfortable froze and my whole day was weird. jared i hope you see this and realized you made a coworker very uncomfortable oh and also this place is dirty read more

I tried Zoom Tan for the first time. Unfortunately I didn't see the online coupon for first timers, nor was I told about it. I thought I was going to love the place after hearing the commercials, but the "salesman" was so pushy and kept trying to get me to get the gold package. I went for the 1 week silver to try. Although a max of 10 min, he would only give me 6 which hardly did anything. I'm am olive tone and have a base tan. I felt as though this shorter time was not for my benefit, but for less usage of bed. In all his fast talk he mentioned that the beds were stand up but I didn't hear that. He said the beds you lay in are not sanitary. I am sorry to say I was very disappointed and most likely will find another tanning salon. read more

The people working were totally unhelpful. Could not explain anything to me or tell me what to expect. My tan came out horrible, my face is several shades darker than my body and it looks like I am covered in blackheads. read more

I bought 2 year membership and visit at least one time a week because it's the only spray tan near me. The spray tan booths are broken every single time and there . The staff is unprofessional and rude. Sara was on the phone with a customer rolling her eyes then she hung up and talked about that person to the customers in the lobby. Just all around bad experience every time I go. read more

I had a very similar problem as the previous reviewer. I purchased a Zoom Tan monthly membership over a year ago and was informed that their cancellation policy involved me having to come into the store to cancel. I was fine with that and went ahead and signed up. A few months later, I was getting too busy with school and just didn't have the time to stop in there so I called to cancel and spoke with a girl who told me I needed to come in. I was fine with that, made time to go in, spoke with a guy who was working there (very annoying, wouldn't stop talking) and he tried entering my cancellation into the computer, said he was having trouble and needed to call corporate, the person who he needed to talk to wasn't in the office so they told him I had to send in a letter stating I wanted to cancel. Really annoying, but whatever. I sent in a letter requesting my policy be cancelled and it just so happened my credit card was expiring the next month so I never saw any additional billing thereafter. This all occurred in August 2011. Fast forward to today, 12/23/12, I decided to go in and renew my membership as I just graduated from college (so I have no problems with my reading comprehension and completely understood the paperwork that I signed initially) and I now have more downtime. The girl working there told me that I have an outstanding balance because they never cancelled my account, and have been allowing the balance to accumulate this entire time (16 months!!!). I asked her why no one called me or sent something in the mail, and she just shrugged and said "I don't know, you'll have to call corporate." I held up my end of the deal by not only going in and cancelling, but sending in a letter to corporate, as well. Not good business practices!! read more

Zoom Tan is a rip-off! Their advertising is extremely deceptive...I kind of expected that since the Kadashian's are promoting them, but I decided to try a spray tan. I asked the young lady behind the counter if there were any specials. Of course they don't tell you there is a $5.00 coupon online...BUT I could have unlimited tanning for $39.99 monthly and the payments would be taken directly from my account...No thanks! I paid the $25.00 for the spray tan using my.credit card~ they don't accept cash! I was now in their system as a client. I asked her not to put me in as this is a one-time visit and I was afraid that the security of my credit card would be compromised...look at what just happened with Target. I also felt like the whole sales pitch and approach were very sketchy. I called customer service about my disappointment concerning the $5.00 coupon. I felt that I needed to voice my dissatisfaction about the deceptiveness of their ads on tv. I was told that the coupon can be used only if you have a Florida license and a Florida ID when used at their Florida locations OR you can use the coupon if you have a NY license...whaaaat? Lida from customer service said... "Well you couldn't use the coupon anyways since you don't have a Florida license!" I guess that should put me in my place...Nice customer service skills! I would NEVER recommend Zoom Tan~ they advertise no catches, no commitments, no contracts, but they have you sign all kinds of crazy paperwork before you can use their service! Buyer Beware! BTW...the spray on tan was blotchy and faded in 2 days! read more

Beware - merchant refuses to cancel or freeze a membership and continues to bill credit card company even though an employee agreed, in front of 3 witnesses, to comply with request. Management flatly states that it is impossible that their employee did not follow company policy and therefore customer must be lying. Note that there are 2 complaints with the better business bureau within the past 2 months, both dealing with billing issues. read more

It is clean, the staff is very nice, the music is fun (although you cannot hear it play in every booth) and you are in and out in 15 minutes or less. The packages are a good value. I can't speak for the spray tan as I have never tried it, but I am happy with the UV booths. read more