This is a great place to bring your dog for the most part. The staff truly care about the animals…read moreand are very communicative with owners about any issues. The owner seems like she honestly cares about the animals but she disregards many employee concerns. It is not an ideal place to work. Employees are often not communicated with until last minute about staying beyond their designated shift and they are asked to perform tasks well outside of their hired job description. For example, incubating and raising ducks and chickens inside the bathroom of the business. This also led to the heat lamp blowing from being left on all the time, and causing a small fire that was thankfully caught by another employee before it caused any damage to people, the dogs or the building. The ducks and chickens remained even after. The entire bathroom was virtually unusable as the ducks and chickens were allowed to roam around defecating on the floor.

When HLB opened in Troy it was a godsend for my two fur babies. Back in 2020, I owned 40.00 for pet…read morevisits. Then COVID happened, I got laid off after I had moved. I didn't find work for months. It was a terrible time. And I forgot about the debt because I was barely getting by. Now that I'm back on better ground, I paid my debt and requested a pet visits for my senior doxy. Paula declined and stated she informed a fellow pet service of my debt. It is her right to decline but purposely trying to sabotage me getting service from someone else is truly mean spirited.

Our pets are loved and worried about like they were our kids and so I am so happy to have such an…read moreawesome pet sitting service like Purrfect Pet Sitting so that we can go away and know they are being cared for so wonderfully. Like the song says "Don't worry, be happy" and thanks to Purrfect Pet Sitters I can really do that when away on vacation. Janice C.

Great service. Daily updates and per photos. Wendy went out of her way to keep me informed about…read moreevery little detail regarding my cats. I would recommend her 100%.

The first thing you notice when you walk in is the smell of urine! I was new to the area and…read morelooking for a place to socialize my pups. I walked in to inquire about their services and felt like I was inconveniencing them just to be there. I didn't get much further than that because between the smell of the urine and the nasty attitude of the woman that I was attempting to speak with, it turned me off tremendously. If that wasn't all, you could hear dogs barking consistently as if they were either fighting or not happy to be there at all. I've subsequently had friends try their services only to be equally dissatisfied.

I consider myself to be extremely lucky to have not only found this gem, but to have found it at a…read moretime when they still had openings for new dogs. The owner is quite simply, the best. She lives for the happiness, and wellness of the pack and treats our dogs like they are her own. Because they are, they are part of her pack. Twice a week, my dog leaves the house excited and comes home exhausted. All day long I get updates of pictures and videos of the fun they are having. I love the security of knowing the owner of the business is the one actually watching my dog. I can't say enough how much of an asset Happy Paws is. This isn't just your run of the mill doggy daycare. The mile log waiting list to join also attests to how exceptional this business is.

Hounds on the Hudson has moved from Albany. Last year, a sustainable clothing store moved into the…read morespace. I don't wish to delete my previous review because I really did have difficulty getting a response from the business, but the owner did eventually contact me. I think it was months later. She seemed very nice. She was very apologetic. She said she never noticed my phone messages or emails. The business was having technical difficulties and she assured me the problem was an aberration. I'm happy to see that the business has a better website and is doing well enough to expand to two locations. Sending my best wishes.

The most amazing experience I have ever had working with people, outside of family and friends,…read morecaring for my dog. My 7 year-old Maltese, Frederick spent this last year being walked twice a week by several of the staff at HOTH. I receieved gracious notes, he had the opportunity to meet other dogs in the neighborhood, and I was always treated in a caring, professional, and thoughtful manner. Fred also made two stays at the Bed and Biscuit, being cared for round the clock by HOTH staff. I have NEVER boarded my dog, so leaving him with someone outside of family and close friends was a choice I made very carefully. The cost for walks and overnight stays was reasonable and something I could afford living on the very small budget of a graduate student. I always felt wonderful knowing Fred was getting some love and attention during my long days at work. I can't recommend their services enough to coworkers and friends with animals. One of the only reasons I am sad to be leaving the Albany area for a new job in St. Kitts, is not getting to work with Hounds on the Hudson!

I've been taking my dog (York) to Pet Smart for grooming and wanted to try something different…read more York is terribly nervous and scared when he has gone to the groomer. When we arrived at the groomer they greeted us, expecting York. The check in was simple (I used a Groupon for the first time). I received a text in less than 3 hours that he was ready. I didn't pick him up, the experience seemed fine. He wasn't as "stressed" when i arrived home. His cut turned out really cute. I will go again.

If I could give 0 stars, I would…read more Multiple times, they have not answered the phone when I've called to make an appt. They also put my appts in for the wrong days. The last time I will EVER bring my animal there, was the worst. My poor dog... we picked her up after texts they wanted to close early. The lady from the front who I've never seen there went back, was yelling at the dogs to move, she opened the door and I saw her push a dog. My dog ran out and urinated on herself and the floor. She's 3 and doesn't do that. I can't remember her last in house accident. She was also shaking and if you looked into her eyes, she looked like she was physically crying. I called the dog warden the next day to report them, and he said they already had open lawsuits and claims against this place. If you love your pet, keep them FAR away.

Jess is an excellent dog walker and pet sitter. She has fostered difficult animals and can…read moreanticipate how your animal may react. She is organized and has kept an eye on our GSP while we had been out of town. This is so much better then boarding. Our guy is on his home turf where he is on camera and feels good and calm, and we are guaranteed he gets good walks in and goes out when needed. I never really trusted this about some boarding places. Jess knows about vaccines and behavior and we trust her. Don't know what else to add, if you are looking for a reliable person who does this professionally you would be hard pressed to find a more reliable and loving individual.

Great business all around. We called them and left a voicemail, and got a call back within an hour…read more All of their prices are posted on the website, and they take cash, check, credit card, and PayPal. Extremely friendly, competent, and reliable. They are the only ones I trust with our dogs and even fish.

Extremely kind & caring team of doctors and staff. It's helpful being able to see the same…read moreveterinarian who knows our pups.

Every business has a few quirks and it's up to each individual as to how much you put up with…read more We've had a couple at Miller Animal Hospital (MAH) but at the end of the day, it's about the quality of care that our pups are getting. We know that their health and well-being are the top priority at MAH. Dr. Rice takes as much time as we need to examine our pups, answer our questions, and provide thorough and easy-to-understand assessments, guidance, and suggestions to us. The clinical and support staff here are just as great...and believe me, we put them through their paces. They're not the closest. Their not the fanciest. But they are the best!

We adopted an un-trained 4 year old Olde English Bulldogge... a stubborn breed to say the least…read more.. and he liked to hump all new people... (funny but not funny) and was dog reactive to boot!! So we started looking into trainers... Thankfully I came across Upstate Canine Academy. After a very professional consult over the phone, we felt assured that this was the right place to bring our dog. We left him at the Academy for a 3 week board and train. Missed him like crazy. He came home understanding commands, don't get me wrong, it wasn't night and day, there was still a LOT of work to be done, but the work was really for us to continue the behavior instilled by the Academy trainers. We were given clear tools to work with him when they handed over the reigns. The incredible part about this facility is that they offer support for the lifetime of the dog after the board and train. (That is how assured they are of their program). Our dog has improved a lot since his initial training, and it is nice to walk him on a leash without his going ballistic when we pass by another dog... and a relief that he no longer humps our human guests when they visit our home! The staff at Upstate Academy are great. They are all dog lovers with an exceptional understanding of dog behavior. The place is clean, and you can be assured that your dog will be safe and happy while he is in training. This is a worthwhile investment.

Beware of this daycare! We have been bringing our dog here fir the past 5 1/2 years no less than 3…read moredays/week on average. She was recently out for a month with a serious gastrointestinal infection as well as an infection on her foot which resulted in two of her toes being removed. After reaching out to have Amber return to daycare with a veterinary clearance, we received the following e-mail: Hi, We hope you guys had a wonderful weekend. We miss Amber as well and are happy to hear that her vet doesn't have any concerns. That being said, daycare can be extremely active, and messy as well during play (when pools are out, mud, etc), and we would never want Amber to get further hurt or sick in a vulnerable state. Due to her extreme and sudden onset of medical issues, we feel as a team that we can no longer provide the level of specific care Amber needs at this time. As much as we would love to continue seeing her, we feel that it would not be the best decision for her medically. I appreciate your understanding, I apologize for the inconvenience, and wish you all the best. WTF??? Is upper management now veterinarians too? Who are you to override a veterinary clearance? We thought that is why you have EVERYONE sign a waiver which releases you from liability. What we see here is ageism plain & simple - you do not want to attend to a senior dog who can walk, run & play because you have no staff and cannot be bothered oh, by the way, this is after we, as loyal clients did not sue you after our dog was severely attacked at daycare by a bully dog who had only just joined. Yes, we are loyal clients, we came back, we recommended you to others, you used our dog as a test dog for meets & greets with potential new clients! We have never been in arrears for payment, oh wait, we actually paid in advance! This is NOT how you treat clients! We will be taking our loyalty, money & sweet girl elsewhere, this is all on you, you should be ashamed as there is no reason why she cannot come back, but after the way you just treated us, never again at UCA.

Very professional and caring. Heather took care of my cat when I had to leave for sometime and she…read morewas very professional and did excellent job. She played with my cat, cleaned litter, fed my cat and refill water. I will hire her again. Excellent, Thank you Heather.

My dog stayed here from 4/15-4/21/26. When I picked him up he was very dirty with urine and dried…read morefeces on his feet and legs. He also had raw spots on his elbows and knees. Brook, the manager, told me he had given her no problems other than when she went to wipe his paws before bringing him out to me. She offered me a rag and when I asked what it was for she replied it was for his "piss paws". I was shocked. Why was he standing/laying in his own urine/feces? Was he expected to eat in that same space? He also hadn't eaten the food I provided (his normal diet) so Brook took it upon herself to feed him "canned food" I don't know what kind. Again, I never received a phone call to authorize this. Brook knew he had skin allergies (he was there with both his anxiety and allergy meds-neither of which were dispensed to him) and random food can cause this to flare up. After getting him home and thoroughly brushed, bathed and fed, I contacted the facility and questioned his poor condition and was (for the first time) told my dog was uncooperative and attempted to bite... again, I was never told this until that point. If I had known there was an issue, I would have gladly okayed using a muzzle as needed. I am upset and concerned and will NEVER let my dog come back to this facility. He has boarded at other places and never has he ever come home in such a horrible state. On the contrary, he always comes home in pristine condition. I never write reviews but feel this is necessary and people should be aware. I'm sad because I like to support local businesses but this is one I cannot get behind.

I recently used Creekside and absolutely love it! There are new owners of Creekside, and the…read morehusband, wife and daughter are all involved with operating it. They are so accommodating and helpful. I was running late to pick up my pet and there was no problem at all. Most places will just close down and tell you sorry, but the gentleman said that it was not a problem and that things happen. The atmosphere was very relaxed and felt very relaxed. I will definitely be back.