DO NOT USE THIS PET CARE SERVICE. I board my pony at a Warrenton, VA area barn that used Zorgers Pet Care Service to provide twice a day feed/water service while the barn owner was away. The barn owner is excellent about communication, and related he was very concerned about booking them because their service has taken a steep nose dive. They had been booked for service in June and did not show up on scheduled dates, but luckily other barn workers were there to cover for them. If not, my pony and the other animals would have suffered. The Zorgers Pet Care Service owner explained it was all a big misunderstanding and our barn owner reluctantly booked again (it was too late to arrange another service for July). Communication from Zorgers was spotty, and very unfortunately again a feeding/watering was missed. Luckily a veterinarian was at the barn and spotted the distress the animals were in and corrected the situation. I am told that Zorgers offered no excuse, billed for the no-shows, and when confronted with all of this replied 'we've never had any problems. People love us.' If you do use this service, pay attention to the red flags. And don't say you weren't warned. read more

Careful of reviews. I was at first awed by the stellar reviews of Zorger's Pet Care LLC. What my dog and I experienced was something completely opposite. Nikki Zorger reportedly a licensed veterinary technician in Virginia and the owner made time to meet and greet my cherished dog and me. I truly valued what I perceived as caregiver who was warm, loving, and compassionate in ensuring quality care for living creatures. I entrusted Nikki and her company Zorger's Pet Care LLC to two (2) 30 min walks for 3 days a week, no feeding, freshening water and giving treat. I was delighted to receive walking reports and photo. The price was awesome, and now I think probably too good to be true--it was indeed. I began to notice the emergency pee pads completely saturated upon my return. This raised my concern when I knew my sweet girl hated to urinate inside the house and had rarely ever used the absorbent pads. I attributed this increased urination due to increased water consumption due to the increased exercise she was supposedly getting. I WAS WRONG. Completely Wrong. On 10/13/21 Nikki Zorger of Zorger's Pet Care LLC was to provide 2 x 30 min walks; the first between 10AM-1PM & The second between 3PM-6PM. I received an emailed report that the first walk went fine with reports of my dogs urination and defecation and general well being. On 10/13/21 I received a call from my housekeepers who had met Nikki once. They notified me at 5pm that no one had yet come to walk my dog. I drove home arriving at 5:30PM. I met with the housekeepers and they said no one has come from 3:04 pm to 5:30PM for the second walk.. I waited until 6PM. At 6PM I emailed Nikki asking what time my dog had last been walked. Nikki's email reply stated "around 4pmish" I called and emailed and texted asking for Zorger's Pet Care to help me understand the discrepancy and incongruency in her email. I had no response from Zorger's Pet Care. I did receive an email the following day. I was informed that Nikki had completed the first walk but had an emergency requiring her to go out of town and that she had made arrangements for Holly to walk my dog for the second walk. Who is Holly? She said she would speak with Holly in the AM upon her return. and she would have to "wrap her head around" a client receiving a visit report for a visit not completed. In her late night email, Nikki explained her emergency and how she contacted her administrative team to make arrangements to cover the remaining appointments. Nikki stated Holly was the walker.....who is Holly? I was informed they were unable to contact Holly nor could they locate her and she had my keys. Holly had been entrusted with the care of my dog without my knowledge and in possession of my keys. I experienced 3 separate occasions of saturated wet pads which makes me believe "Holly" had been providing the routine care. The 10/13/21 event confirmed the lies from Nikki and Zorger's Pet Care LLC . On 10/13/21 I received false documentation of services and billing for services that were never provided. I was informed that Nikki was not my dogs care giver after agreeing it would be only Nikki and if not, I would be notified if it weould be someone other than Nikki as in case of emergency. If not, I would be given the opportunity to meet the individual. Neither notification of emergency nor change in caregiver nor opportunity to meet ever occurred. Zorger's Pet Care LLC without my knowledge gave my keys to 'Holly" .I asked for return of my keys and was informed by Zorger's Pet Care LLC, Holly could not be contacted nor located and they were trying to meet with Holly. A report was filed with local police to have on record since my keys were given to someone without my knowledge and who could not be contacted/ located . The following Monday, i received emailed and photo confirmation that my keys had been secured. I received them via certified mail on Tuesday. The erroneous billing of services that were not provided were corrected and invoice was paid in full. From other reviews and my own experience, unfortunately, it appears there are frequent emergencies which disrupt the care operations of Zorger's Pet Care LLC, it's unfortunate for the animals who depend upon this care. Please Practice having a questioning attitude when reading these reviews. I wish I had. I'm grateful my cherished dog is not hurt. I am grateful she did not experience any greater neglect in her care from what I thought was a reputable pet care service. What hurts more is to think of the well being of vulnerable living creatures who are entrusted into the care of Zorger's Pet Care LLC and other pet care companies. Their loving owners who want only the best for their pets from companies whose owners either don't care themselves or do not care to perform due diligence on their employees. read more

Zorger's Pet Care - Zorger's Pet Care LLC Great Reviews--Be Careful - Dog Walkers Near Me

We have a farm with over 30 goats, chickens, and a pony. We used Zorgers Pet Sitting in the fall for help to feed and water to help my wife due to her back issues while I was out of town. Things were great and they even took over care when my wife's back went completely out. We were very happy and even recommended them for Fauquier's Best when that survey came out. Unfortunately, we can no longer trust the safety of our animals to them and cannot recommend them. This summer we hired them for a week of morning feedings when we had our grandchildren come to visit for the first time since 2020 lockdowns to give us more time to spend with them. Due to the complexity of feeding all the animals, we always sign up feeders a day prior for paid training and provide written instructions. The day of training came and no one from Zorgers showed up. We texted, emailed, and left voicemail to contact them for the arranged training day. There was no response. This was unfortunately what happened daily for several days, no feeder and no contact from Zorgers despite using the text designated for emergency contacts every day in addition to calls that went unanswered and voice mails. After several days, we were finally contacted and told there had been a scheduling confusion but that someone would be available to come the last couple of days to provide care. Happily, when we became aware they were a daily no show we called some reliable friends who had taken over so we refused care for this last couple of days. Had we been traveling out of town for this week and unaware no one was caring for our animals, we would have returned to find dead goats and a dead pony. Neither species can survive that long without food and water. Reliably completing a job is necessary especially when the lives of animals depending on you are in your hands. A few weeks later there was an out of town trip for me and, like the fall, my wife would need daily feeders as now she is under medical care for her back and can no longer care for the animals. I did not trust Zorgers anymore, but my wife wanted to give them another chance since they had done so well in the fall in case the issues in June were a one time thing, so she signed up with them for the morning feedings but we hired our handymen for the night feedings as backup to be certain the animals would receive at least daily care in case of further problems. This time the owner showed up for training, but only 1/2 way thru, she looked at her watch and said she had an emergency dental appointment, which is understandable, but we should have been contacted to arrange for an earlier start time so training could have been completed. It is why we pay for training in advance of when we need independent care to begin. Instead, the next day she arrived and received the rest of the training, but this required me to feed with her to train when I had been planning to be free to be preparing for my flight which left not long after training was done. Care was provided by the owner most of the week and progressed as expected with all animals fed and watered. Three days before the end of care, a substitute feeder - not trained by us- was sent with "a map" of needed care. Only 3 hours after the feeding report from Zorgers was sent, our vet was making a barn call for medical care that day and noticed that several water buckets were empty, the pony stall was not cleaned, the pony was not hayed, and several goat stalls that always have food left after feeding had empty feeders. On inspection my wife doubted that the feeder had actually shown up since so much critical work was not done, especially water. The vet, concerned for the welfare of the animals in the summer heat fed and watered all of them. Again Zorgers was immediately contacted on the "text for emergencies" protocol. There was no response for over 4 hours and when my wife requested to know exactly who was fed and how much so as not to overfeed the animals in the evening, this information was never given and never has been. It was also requested that for the last few days, the feeders text her on arrival and departure so she would know that feeding was done and this was also never done. The last afternoon, the handymen working on farm projects, reported some empty water buckets again. They happily refilled them for the sake of the animals. We knew Zorgers showed up, but again work was missed. Not doing the work is horrible, especially water. Being totally unresponsive to animal care communications takes it to whole other level. While communication about animal care questions were ignored, Zorgers was VERY responsive in providing a bill. Prices had risen, which is not surprising in current times, but it would have been nice to have been informed of the increase in advance as repeat customers. However, we were charged a full fee for the day that the owner only stayed for 1/2 of the feed thus requiring further training on my travel day, and the day when read more