The customer service is awful! We can never get an appt except annul routine check up. Every time…read morewe call we are suggested to go to urgent care then why would we need a PCP? We weren't even given an option to make an appt. We were told the office has no direct line and the person on the phone refused to transfer us to talk to the office staff. Very bad!

find somewhere else can't get your children that are current…read morepatients in for 6 months. denied accepting my 3rd chold ( newborn) after first 2 are already patients. complete joke of a facility

Before my visit, I called to confirm that this urgent care facility accepted our insurance. I was…read moreassured that they did. When I arrived, I inquired about our insurance coverage again. Unfortunately, they were out of network and hadn't informed me beforehand. It's ultimately my responsibility to be aware of my network, but here's the kicker: my daughter was seen by the doctor for a mere two minutes before he informed me that she needed to be taken to Loma Linda Children's Hospital because it was a serious issue. We immediately drove to Loma Linda Children's Hospital and waited in the emergency room. After a thorough examination, the Loma Linda doctors sent us home, stating that she was 100% fine. They simply said, "I don't know what kind of doctor you took her to, but she's fine." As a result, we are now responsible for paying $300 for a two-minute visit, a scare that led us to believe there was a serious issue, and not to mention the five hours of travel and wait time at Loma Linda.

Just called this morning after seeing that my 7 year old son has a abscess by his crown. I was…read morestressed since I didn't want the infection to get worse. I called and asked about them giving him a antibiotic shot since my son is autistic and physically will not take oral medication. They sent me the paperwork through a text which is a autism moms dream! My guy is terrified of doctors and dentists since it's always a more emergency situation We came in on a Saturday morning at 8:15 and were able to walk right in The whole staff and doctor himself were so kind and patience with my son and myself. Highly highly recommend and will be back if we need it again.

I am seeing her for chronic concussion treatment. TBI 6/30/78. At the time I was in bad shape,…read morecrushed in my car. Primary focus was acute visible injuries. I have tried finding care. Professionals over the decades felt I had advanced as far as possible. Fast forward 47 + years enter Dr Bender. She is most extraordinary though it is what I would want our medical team members to model. She is tough yet thorough. Thrilled I finally am getting attention my TBI needs. Honestly I feel a difference and this is mid Nov 2025 first visit. She wants me in sooner. I return every other month for check up. She deserves 10 gold stars I can give her 10 here

I didn't know doctors like this even existed. Immediate lab work in office? Why don't all Dr's do…read morethis? To know immediately, all your basic blood work stats? Crazy. Dr. Bender literally goes through your ENTIRE medical history. Diet, labs, medications... everything. Took awhile to get an appointment (as a new patient) but I now understand why (they take the time to request all your records and then actually read them?!) and she is SO worth the wait. I've never had an appointment where my list of issues and questions were so completely and throughly answered. Printouts... homework and goals set. Very nice, clean and organized office. Frank, (the office manager/medical assistant when needed) was a pleasure to speak/work with. I think I'm still a little in shock over my appointment. Seriously. It was that amazing.

Office manager completely inappropriate, does not speak professionally to client. She uses accusing…read moreattitude when replying to request. She is completely incompetent. Dr Cruz is a good Dr, but because of the office manager you can't get thru to her or leave a question for her. The office manager should be fired.

We seen Reyes-Cruz at our first visit with our newborn son and was not what we expected. My son had…read morelow blood sugar while in the hospital after we delivered. So I assumed at my first visit she would check his sugars to see if they were steady, nope she just overlooked the paper I brought with his levels, dismisses said nothing. She instructed us to feed our newborn son 1 oz every 2-3 hours which we continued to do until our next visit in 5 days. Upon our next visit she let's us know our son was underweight, and that we should have been feeding him 2 oz this entire time. My husband and I made sure the first visit to write it down to not forget, we knew what she said the first visit. Not to mention the office is not sanitary to any means. The paper that you put your child on is sitting on the floor and rolled up to have your newborn on. I would NOT recommend this doctor to anyone. I believe this is a doctor that cares about money and wants your child to stay sick so she can get paid for each visit, or else why would she purposely have us underfeed our child for an entire week?

Our appointment for my son was at 8:40am. We arrived at 8:20am plenty of time to be checked in…read more They checked us in at about 8:45 or so & put us in a room since then.. it now 9:35am & there's still 2 patients ahead of us! Not good! They always do this & we're always patient! But now we're late to our other daily appointments! Thank God my son is 17 ¹/² so we won't have to come here anymore! I would give a zero star if I could

Dr. Go has been all three of my children's Dr. my last one is turning 18 in Nov. Dr. Go has always…read moretaken the time to treat and listen to my kiddos. The office is always professional and kind. The office can be very busy and there is a wait sometimes. But the service and attention given to the patients is above and beyond. My son had some complex issues over the years and Dr. Go made sure she responded to our concerns. So I give this office staff and Dr. Gutierrez Go a 5 star rating. Thank you for taking such great care of my children.

Been here for my baby a few times and I really like the staff. They always give appts when you need…read moreone unlike other offices that have availability like two months out. However there is a wait time but I think if you really need to get in it's worth it. The art on the walls is a bit overwhelming and rooms are stuffy but overall I've loved the Dr and Np that we've seen.

I've been going to valley children's medical center for years and the doctors have always been…read moregreat. I've never been to a pediatrician's office that gives appointments next day or same day if available. Normally it's a week for other doctors. When I do need forms filled out , I drop off and understand it takes a few days because they must have tons of forms from other mommies who need them filled out . I always try and give them some grace. All doctors have flaws but at the end of the day they take care of my kids way better than these urgent care and emergency rooms that have me waiting hours (emergency rooms 5+ hours) and urgent care that misdiagnosed or give wrong meds .

This doctor AKA Chorng Lii Hwang does not deserve even ONE Star. His office is small, untidy,…read morefurnished like a doctor's office in a third would country. When the doctor entered the exam room, after a 50 minute delay, he did not make eye contact or introduce himself. It is almost impossible to understand what he is saying because his English is so poor. This was our first visit and diffidently our last. This being a pediatric office with many children and long delays one would think there would be a place to dispose of dirty diapers. When asked he said put it into the trash can out front. That can by the front door was over flowing with stinky trash. Disgusting.

I don't know what has happened to this place . They used to be so good . Now everyone from doctor…read moreto assistant nurse acts like a kook . Dr Montes? She seemed fine first time but after that her condescending tone and in a hurry to leave the room attitude became clear that is who she actually is . Burn out is real , maybe take a break instead of having such a gross bedside manner .

Whenever needed I've never had issue with staff and professional care. Clean caring facility.read more

Dr. Gopez has been my children's pediatrician for almost 8 years. I have 3 children with her as…read moretheir PCP. I recently had a new born and was trying to schedule an appointment for her with dr. Gopez and the doctors office advised me that they weren't taking new patients. I was super disappointed that they would not take my 4th child especially after my children have been patients there for at least 8 years.

Love Dr. Gopez and Mary PA. They will not rush through appointments and is are always so thorough…read morewith any explanations you need. The MA's are the best and so is the front office staff. Sometimes can't get an appointment but they try their best to accommodate you.

We came here because our doctor was out on vacation for all of July. We really really liked the…read moreexperience. Since it is just him, the interactions were personal. It seems like he really cares. My kids really liked him as well.

Literally best Dr. in Temecula- 10/10 recommend!…read more My children are in good hands here, we feel well taken care of and safe.