Please review is regarding the Indigo in Clearwater I wish I could give a zero star rating! DO NOT MOVE HERE!! Don't be fooled by the staged apartment like I was ...ASK TO VISIT OTHER FLOORS IF YOU ARE CONSIDERING LIVING HERE. The residents are living in a towering Inferno! 17 floors with no working air conditioning. NO working air-conditioning for months now! Resident apartments are ranging from 85 to 90°+ inside. Many elderly people live in the building with no access to any type of cooling. All residents only have one screened window to open, all other windows in apartments have no screens. This building is absolutely disgusting! The building is infested with roaches. The stench of urine is overwhelming. There is just ONE unqualified "maintenance" man for 17 floors! The lack of proactive management is appalling. The property and assistant managers should be embarrassed to call themselves property managers. The only thing they are managing is the lies and the excuses. There's a cleaning crew that comes thru the week however all they are doing is pushing the filth and grime around and masking the stenches with pine sol for a few hours. There is black mold growing on vents in the apartments. The website should be shut down for false advertisements.... "luxury Living" LMAO! Last I checked luxury living had a working HVAC system and NO roaches and it was clean! When I signed my lease, Central air conditioning was part of that lease agreement. It is an amenity that I am paying for, but not able to utilize because of ZRS management's lack of diligence to do what needs to be done to properly repair the air conditioning. The rent is outrageous for these unacceptable living conditions. How about some type of compensation instead of a sorry ice cream cone. ZRS is nothing short of slumlords, they manage other properties in the area as well ...stay away from Anything managed by ZRS!!!!!!-- read more

To Whom It May Concern, I am writing to express my frustration with the ongoing water leak issues I have been experiencing at 55 West since the day I moved in, October 2023. The problem has persisted from day one and remains unresolved despite numerous attempts to address it. I have attached pictures documenting the extent of the damage caused by these leaks. Although Alex Wright offered a $500 fee as compensation, this does not make up for the significant damage to my apartment and the lack of effective resolution. Despite repeated assurances from Tim Bratcher, Alex Wright, and Marvin Brown that the issue would be resolved, no substantial action has been taken. The constant assurances and promises from 55 West have proven to be futile. The provided contact who was supposed to handle this issue, has been unhelpful, with only empty promises and delays. The main service request line and the Mainframe service, which should facilitate these requests, have also failed to deliver any meaningful assistance. The continual cycle of empty promises and unfulfilled commitments is unacceptable. If 55 West had to deal with the daily inconvenience and damage I've endured, I believe there would be a more urgent response. I am prepared to share a detailed timeline of these events on social media to alert others to these issues. For further information, or to discuss this matter in more detail, please feel free to contact me directly. I am eager to see a resolution and hope this message prompts immediate action. I am looking for help and its not fair that a resident has to deal with these issue. I pay my rent on time as well. read more

I lived in Park Place at Petworth Metro from October 2019 - October 2020. ZRS Management is the worst management company I have ever dealt with and have incredibly shady business practices. We and a lot of current tentants are talking to DC Attorney General's office about possible illegal charges (not reimbursing for fees as required by DC Covid response laws) and other business practices (forcing tenants to vacate or resign full leases rather than going month-to-month, also in violation of DC Covid response laws). The building manager Cienna Dennis is rude and dismissive of tenants. She down right ignores emails and is rude when tenants then have to go to her office. She does not provide any warning of major work being done in the building - like shutting of hot water - and does not deal with major issues in the building - like fire alarms being set of repeatedly over weeks in the middle of the night. Worst of all is the treatment of the AMAZING concierges. They would be the only good part of this building but ZRS uses a 3rd party contractor to hire them and then has them removed from their positions all the time. As soon as a concierge develops a great rapport with tenants, they are fired. It means a huge drop in services every few months when Cienna fires them, a less safe environment because the whole point is for the concierges to recognize who lives in the building and who does not, and ruining the lives of GREAT people who work the front desk. I will never live anywhere managed by ZRS. read more

The leasing office staff is awesome--always helpful and polite. Maintenance requests are also performed in a timely manner. After less than a year living in a property managed by ZRS management I would easily rate this property 5 stars, BUT: a. Forced Internet Monopoly: The fact that I am forced to use the property-provided internet service (WireStar) is highly frustrating. Paying $100 a month for a poor, deficient connection is unacceptable. Instead of a dedicated router, we are connected to a shared access point, which prevents standard smart home devices and printers from working properly. It is a major source of dissatisfaction. b. Restricted Thermostat Controls: Despite leasing a high-end unit in a premium property, the thermostat is locked and cannot be set below 68 degrees. When I inquired with maintenance, they claimed that this is just how they are set and they cannot (or will not) do anything to change it. This feels like a cheap hotel practice, not luxury living. c. Lack of Trash Enforcement: There needs to be better control regarding the valet trash service. A porter should monitor the breezeways, and management should fine tenants who leave loose trash bags, uncollapsed boxes, and old electronics outside their doors outside of designated valet pickup hours. Would I consider move again to a property managed by ZRS, probably. Depending on the conditions mentioned before. read more

Maintenance Menace I am extremely disappointed with my experience at Mirasol Eldorado Apartments. While the complex may seem appealing at first glance, the maintenance team--led by Anthony Alshalabi--has made my time here a nightmare. After filing a complaint against him for inappropriate behavior, he became increasingly hostile. Last week, when I refused to speak with him due to his prior aggression, he threatened me in front of witnesses, stating that he would "beat me like a man." I am only 5'3", and his aggression was both terrifying and completely unacceptable. Women should be extremely cautious around him. Even more concerning is the lack of professionalism and accountability from management. When I attempted to escalate my concerns to Leesa and Brianna, my complaints were dismissed outright. Leesa, the property manager, even stated: "I can't guarantee your safety. I can't even guarantee my own safety. People come in this office yelling all the time." This is not only an alarming admission but also an indication of how little they value tenant safety. For the price they charge, I expected basic respect, security, and competent service--but Mirasol Eldorado fails in every way. If you're considering moving here, I strongly advise looking elsewhere. Women, in particular, should think twice before signing a lease, as safety does not seem to be a priority for management. read more

First and for most, I am a pessimist; I am a true believer that something will always go wrong, no matter how good it seems. My apartment at the Highpoint Club, Orlando, FL - a ZRS Property, was no different. On move-in day and cable activation, there was an issue with the actual cable lines not being connected in the walls that limited by my abilities to place my communication and entertainment equipment where I wanted/needed them it to go. After a couple rounds of miscommunication, limited experience with this type of issue, and different perspectives, the Property Management Team led by Nikki Morales - Property Manager and Charity Chamblin - Assistant Property Manager with the support of Bruce Woods - Maintenance Supervisor and his team, the issue was resolved today, 31-days after I moved in and reported the issue... You may say, "It took a month and they still get 4-Stars, why?" My response: Because I feel that in the long run the "Team" placed my needs as a priority and did the best that they could to coordinate with the cable provider and additional subcontractors to assess and resolve the issues. Thank you, Highpoint Club Team, and special thanks to Leasing Consultants Roosel Jean Baptiste and Julia Baez for helping make the best decision to live at Highpoint Club Apartments. - Anthony W. read more

Literally the worst company I've ever leased with. Be ware that they will charge you for everything after you move out even if you pay for their cleaning service. I was charged nearly $5,000 for plastic "wood" flooring being nicked. They use these cheap materials in the apartments and then have the nerve to send me a bill! Legally each tenant has a $3,500 allowance for normal wear and tear. They completely disregarded that and served me a hefty invoice. They are heartless thieves. Spend your money somewhere else. The apartments are not all that, there's no functional space for storage and they sell you on the lobby aesthetic and quite frankly there are TONS of new builds with excellent staff and decor in the area. Please RUN! Oh yeah people and their ratchet dogs, leave poop everywhere! The Parking gate always broken. Car break ins. I've seen it all there I was one Of the first tenants When the property was built in 2015. Whole management-Rude and snobby. Staff high turn around. Trash read more

Very bad management stay the hell away from their properties, They down right lie to any new tenants coming into the property. It's about making money at their properties not the tenants The people that they choose as property managers are bottom of the barrel with no college education. ZRS Management will use harassment and retaliation against their tenants if you don't do what they want RS Management uses the company named Real Page which sets up rent value based on software algorithms Real Page is under investigation by the Justice Department for rent collusion. Furthermore, their are many class action lawsuits against Real Page for rent fixing . This should be a huge rend flag for any person renting from ZRS Management The company is run by the scum-bag rich, who only care about themselves read more

Please save yourself the bullying and harassment after you report someone breaking in your apartment. They won't you to shut up and the manager Shelly told me it was someone at the wrong door. They made my life a living hell with retaliation against me. These people are worst then thugs. God saw what they did to me. And now they had to send out emails stating they can't be held accountable for our safety. White folks bikes came up stolen cars been broken into. But when I cried black lady they told me it was someone at the wrong door. And they never sent out anything letting the community know a stalker rapist murder was in the building. They didn't care about nobody safety. Just money. They filed all kinds of lies and evictions on me all because I was the whistleblower about what's really going on in this high rent hell hole DON'T RENT FROM THIS COMPANY SAVE YOURSELF. read more

I think the way things are run is decent. I have only 2 problems though. One, I think the openings in the staircases should have windows. When it rains too much water pours in and that can be very dangerous during hurricane season. Which brings me to the 2nd problem. When it rains and the wind is blowing, the trash bins in the hallways will blow trash from one side of the apartment building to the other side spilling the trash out of the trash bin. That happens because of the lack of windows in the staircases. Also squirrels and other animals are attracted to the garbage and come into the apartment hallways. We should get rid of the trash bins. It's not that hard for people to go to the trash area to dump their own trash. Also, definitely add storm windows to the openings in the staircases that can handle strong winds during hurricanes. read more

I've lived at two properties under ZRS and am highly pleased with them, to say the least. Office staff is friendly and helpful; maintenance staff is friendly, helpful, and always around to get things done. When problems are reported, I see them fixed quickly. I've never waited more than three days for a maintenance request to be fulfilled, and that's with a lot of renovations going on in the complex. Paige the property manager is great, Lizbeth (asst. property manager) has been at both properties I've lived at - love her; Corinna, Tia, Vanelis (sorry if I butchered that), all so great to me. These people have always been wonderful. The property is well-kept, pool and gym are well-kept, they stay on top of services they promise the residents. Any "bad experience" I've had has been turned around and solved every time. Love these people. read more

The leasing management team newly led by Jamie Moran has been consistently striving to extend and enhance the quality of living in our ZRS managed community of Sunrise Harbor. Working to keep the community informed of renovation projects, The maintenance team led by James Ortiz with the professional help of Oscar, Manny, Luis and Jaime are extraordinary. The valet department along with the now stable security team are friendly, efficient and very professional. It would be helpful to know who exactly is the ZRS Management team. In light of the reviews listed on this site, it might reflect more positively if residents knew who to contact in the event there was a question, a concern or request that was not able to be addressed by the team on site. jill w. read more

This management team is horrible no matter what state you are in or apartment building. I had the worse experience with ZRS management in the Dallas area at the Crosby. The employees here are quite uneducated, unattractive, and unequipped for their jobs. My former property management team worked with government officials to engage in illegally, criminal activities on the property. When they found out I had evidence to report to a higher bureaucracy, they illegally evicted me on false and retaliation grounds. They have no idea what is coming their way and I will be suing ZRS management for the misconduct of their employees as well as ensuring they receive jail time for their actions. read more

Eastmar Commons is a nice place to live. Your close to the main expressways of central Florida; you're close to the Waterford Lakes plaza center. Another thing I really enjoy are the community events there's like one or two a month. The front desk staffing people are AMAZING, they help with any and everything. One time my AC went out on thanksgiving day I called and left a message literally within five minutes of my call someone was knocking on my door to fix it. One of my main concerns is the noise, there are a lot of college students that live here and they can be a little amped up at times. But for the most part it's pretty cool. read more

I love living at Cameron Cove. This is my fourth year and it's just an absolute pleasure. It is totally peaceful and Serene in the front and busy and convenient in the back with University Drive stores and restaurants. This property is maintained 100%. Staff is both professional and knowledgeable. It has all the amenities that you would expect. And everything is serviced and attended to in a timely professional manner. The office and maintenance staff has pretty much been unchanged over the years and that tells me that they're doing something right. If you're thinking of a great place to live consider Cameron Cove. read more

Eastmar apartment front office staff is horrible. maintenance is horrible after the head maintenance went into our apartment and stoled my whole son collection. Office knew he was in there and he was the last one in there and he still works here til this day. When you try to go to any of the front staff, they look at you like Your bothering them. Forgetting that residents are humans and if they had a problem they would address it as well. Us residents ask for the hallways and floors to be pressure wash. It's so dirty. We pay so much money and extra fees that don't hold up there end. don't rent from here. read more

1400 a month for a 1br with a tub floor thats been replaced 3 times and is sagging again. Sewer gas constantly comes through with my water and you all indefinitely put it on hold because of expense. I have pictures, video recordings of maintenance saying it was too expensive (I have a living room camera bc maintenance comes every 2 weeks for some reason.. constantly checking the water valve in the closet). My ac went out already too, when I first moved in my lock stopped working and it took you all a full week to replace my lock. Couldn't leave for a week bc of that. Garland, Texas. read more

I've lived here for almost a year and it has been a great experience. The property is well maintained and the pool area is great. Unfortunately the gym has been undergoing a remodel which is not fun, but they did offer tenants a free membership to the gym across the street. The leasing office has always been helpful, maintenance is always prompt, parking is never an issue and having the security desk for packages or guests is great. (Darnell at the desk is very sweet and always helpful) read more

Truly these 2 towers are paradise. Best location, all your needs can be reached by foot. The pool is premium and yes heated. The people working at the leasing office, Lilly, Andrea, Marianne and a new lady sorry I forgot her name are always there to help you if an issue arises, you will always feel good and secure in this complex. Front desk guards take care of your packages and are very kind. My husband and I are here about 5 years and really so happy to have found this place. read more