My husband called over a week ago to get an estimate for a non-emergency hot water tank…read morereplacement. He left a message. They never called back. Poor service up front, so we went with Jones Plumbing instead. (See my review of their work.) Poor customer service up front makes me question how responsive they would be during an emergency situation or if there was a problem with the install after the fact.

Can't say enough how great working with Corey Fitzpatrick was. Didn't realize that they missed my…read moremessage and immediately came out to check my air conditioning unit and thermostat. Didn't try to sell us anything that we didn't need and when it is time to upgrade our unit gave us options. Later that night I went to change the thermostat out and had issues due to wiring. Spoke with Corey the next morning and he was booked up for at least a week but walked me through finding the necessary wire to hook it up myself. Will definitely be using and recommending them in the future.

First class. The fellow that did the work was friendly and personable. Took care of things quickly…read moreand professionally. All my problems were fixed and it was a pleasant experience. Bonus...he put up with some inquisitive cats fondly.

Have used Central Penn for both preventative maintenance and plumbing repairs, and they are very…read moreprofessional and note pricing up front. Based on previous experience and calling around to other plumbers, I believe their preventative maintenance is reasonably priced ($125 for 'spring maintenance'). For repairs, they charge a 'trip fee' ($65 at the time of this writing) just to come to diagnose the problem, which again, is about in line with industry standards (some plumbing companies I called were a little cheaper while others were more expensive), though I did find one area plumbing company that will waive their trip fee if they do the repair (David Long in New Cumberland). To me, that's the most reasonable policy. We recently had Central Penn come out to the house due to an issue with our shower plumbing. The handle to turn the water on/off became impossible to turn in one direction. The issue was diagnosed as a bad cartridge, and the technician had the correct part to fix it, which he did in about 15 minutes. At the same time, we had him check our kitchen faucet, which had also had some leaking. This got a little more complicated because of a 'nut' that wouldn't release (no fault of Central Penn), and the technician had to call the manufacturer for instructions because the faucet was under warranty. Acting upon those instructions, we had to wait a day or so for a part to come in, and the initial attempt to make the repair failed (as the technician had suspected it might), so the tech called Moen again to get a different part. Unfortunately, at this point, the kitchen faucet was no longer useable. To make a long story short, due to a large party we were having over the weekend and the lack of availability of a tech to fix the problem prior to said party, I ended up doing the repair myself with the part Moen had shipped to the plumber (I live about 10 minutes from the business, so was able to pick it up), and ultimately, I paid Central Penn about $330 and the only thing we had to show for it was the repaired shower handle (again, a 15 minute job). Throughout the process, the technician was professional and worked with the manufactuer directly rather than making me contact them, which was appreciated, though I did end up having to talk to them myself to get the parts delivered prior to the weekend party (not knowing Central Penn wouldn't be available to do the fix until afterward). In summary, Central Penn was quick to respond to our call, very professional, and discussed pricing up front, but in the end, we paid quite a bit of money and had little to show for it, so we'll probably give someone else a try next time those dreaded words "honey, call the plumber" are uttered in the house. In general, a cheaper route is to use a plumber who is not part of a larger company, but then you will likely not get the response time required to fix the issue quickly. Update 4/14 - Owner of the company, working with Moen, has offered us a new faucet free of charge because he wasn't happy with how this situation was handled. It's the effort companies apply in trying to keep customers happy that separates one from another. Don't know if we'll go for the new faucet, but I've changed my previous opinion, and we'd certainly be willing to use Central Penn again.

Years of solid service, then one maintenance visit, $5k in avoidable damage, and selective silence…read morelater... I used them happily for years on a bi-annual plan with zero issues and would have recommended them without hesitation. That changed after our late-January routine maintenance visit. Shortly after, the AC froze for the first time ever, thawed, and flooded the hallway with significant property damage. A second Central Penn tech came out, flagged restricted return airflow, and recommended adding another return. We got the estimate, requested minor changes for a revised quote - and never received one. During that window of waiting on the quote, the unit froze a second time. Only then did I bring in a 2nd independent licensed HVAC contractor, who discovered the blower fan speed was set incorrectly for the system. Combined with the restricted airflow from the vent being bolted and taped shut, this incorrect and overlooked fan speed was gradually destroying the equipment. Two unit freeze-ups, two Central Penn visits, property damage and two additional visits and repairs from a 2nd contractor left me roughly $5k out of pocket for problems that appear to have started the moment their first tech left in January. * First tech left the filter access door taped and bolted shut, restricting airflow. * Second tech correctly noted the restricted return air but somehow never noticed (or checked) that the blower fan speed was set incorrectly for the system (which one can only assume was correctly set prior to the January visit). At that visit I was given no warning to stop using the unit or any indication that continued operation could cause further damage as every previous visit stated the unit was in correct working order. * When I followed up via email afterwards with a full overview of the situation, they agreed to refund their follow-up visit to the bi-annual maintenance check (which I'm still waiting on the actual money from) I simply asked whether bolting/taping a filter door shut is standard procedure and whether techs routinely verify blower speed. That email has now gone 2+ weeks unanswered. Hard not to read the silence as an unwillingness to acknowledge either issue because of the liability it would create. I'm not asking for perfection. I'm asking that multiple paid maintenance visits catch the obvious things that can destroy an HVAC system, let alone most likely having the techs creating the issues, and that a long-time customer at least get a straight answer when things go sideways. Neither fully happened.

account unit efficiently and with a smile. Tyler is a grea5 asset to Jeff Wilbur Plumbing. Love…read moremy maintenance agreement and the fairness in fees. I HIGHLY recommend Jeff Wilbur Plumbing.

Always great things to say about Jeff Wilbur Plumbing and Heating! They have been taking care of…read moreour home for years! Had a new wood furnace installed DEC 20 and needed it connected to my HVAC. Called Jeff and after a quick inspection, he had a plan a team here very quickly. That wood furnace is a dream and our house is as warm as ever! Jeff, Justin and the team of installers are tops with us! Highly recommended!

Needed a new water heater with a booster, older gentleman was unsure what a booster was so he…read moreconvinced my wife on an over price 80 gal tank. The day it was installed and unknown to me they removed my washers drain hose so they could run their own drain line. Next day did a load of laundry and thanks to their incompetence, my garage got flooded. Thanks for the waste of my time and money

Friendly and excellent service. The job was a minor spray hose replacement, but Jones Plumbing gave…read moreit their full attention.

Always replies, listens to My concerns , gave me good ideas…read more. We ended up going from a 40 inch shower to a 60 inch full size stand up shower. Beautiful floor installation as well as vainly, medicine cabinet , wall storage and a new door. It looks wonderful! Accurate quote too. Here are before and after !

We had a fantastic experience with Central PA Home Improvements for our flooring installation in…read morethe living room, kitchen, and hallway. From start to finish, the entire process was smooth and professional. Communication was clear and consistent throughout the project, and they responded quickly to any questions we had. That level of responsiveness made a big difference and gave us the confidence every step of the way. Brian kept the job site clean and organized while working, which we truly appreciated. He also offered smart solutions to help us make informed decisions that worked best for our family's lifestyle. it never felt rushed or pressured-- just honest, thoughtful guidance. The finished floors look absolutely beautiful, and the quality of workmanship exceeded our expectation. We highly recommend Central PA Home Improvements and would gladly work with them again!!!

Do you have a drain issue? I did. This will be the 4th time in as many years my bathroom drain…read moreclogged. Having the same plumbing service come out to fix but like clockwork, the following year same problem. So I went to Angie's list and put in my problem. East Coast Trenchless were the only ones who reached out. I put in the request on late Saturday and they called Sunday morning. I missed the call. I called back and spoke with Shelby. We scheduled for Mike to come out Monday morning. They offered free camera scope of the drain and a military discount. The camera didn't show any clogs but identified a problem with the pipes. The house was once on a sandmound but went to city sewer and the installers went from plastic to cast iron back to plastic. The change from plastic to cast iron created a place for stool to catch and cause a blockage at least temporarily. Mike recommended an extra flush or two to reduce the solid build up. Did they fix the problem? No as there free camera scope showed no problem. Would I use them again? You bet!!. Shelby, the voice on the phone was pleasant and she explained the offers, the process, and answered every question I had. Mike, the technician, was friendly, professional and showed me the video he took of my drain while explaining what I'm looking at. Other than the extra flushing, he recommended (but didn't pressure) I redo my inside drain piping since there are many changes due to DIY projects and not many straight pipe runs. He's working on the estimate. So if you have a drain issue (mine was stool blockage...based on history) give these guys a call.

East Coast Trenchless surpassed all our expectations. They proposed a "trenchless" method to…read morereplace 65' of antiquated "orangeburg" sewer/service line - a preferable option to busting up the concrete patio. Most all the on-site equipment was new, highly-efficient and state of the art within the industry. Furthermore, they were able to forward a high-resolution video feed of the damaged line to the insurance adjuster, expediting the claims process. The in-house credentials, professional licenses and industry certifications are impressive, starting with the owner(s) right down to the field technicians. The crew worked steadily, with minimal downtime and adapted quickly to changing circumstances. Determined to secure an "open line" status, the crew worked well into the early morning hours, during the most inclement winter weather. The quality of workmanship was superb and all customer interactions were positive, courteous and respectful. As new issues emerged, best-possible solutions were offered in a timely, honest manner. Great care was taken to protect all property inside and out, paying particular attention to high traffic thruways. We would offer nothing short of a stellar review on East Coast Tunneling, especially in cases where overlying hardscape, driveways or patios are a major concern.

I asked for an estimate, if it was free. I was TOLD "No we don't do free estimates. You pay a fee…read moreso we can put it towards the balance of OUR NEW machines." He LOST 3 customers INSTANTLY!!! I'm NOT responsible for HIS PURCHASES...NOR WILL I PAY them for him... DON'T EXPECT SATIFICATION!! They need YOUR MONEY...for THEIR choices!! Doesn't sound like a GOOD company...WHEN did they start bussiness?? Here are his EXACT words: No free esitmates. Huntingdon county.. the fee for the esitmate applies to the bal. Of the new equitment if purchased. I REPORTED HIM...BLOCKED HIM...BBB COMPLIANT!!!

BUYER BEWARE -- Heat went out in the middle of the night, and I could not get my regular HVAC guy…read more Called M&T Mechanical in the morning (8am) and they agreed to come and look at the problem which I believed to be a clogged fuel line. They arrived as indicated and looked at the oil furnace and ended saying that I had a "blown" motor. They'd be back after getting one from Ace Hardware. Got everything working again, which was good. When I got the bill ($700), I was more than surprised at the expense. Later, I checked the Ace Hardware website (and at the store ) which said the motor (Beckett 21805) was listed at $124.99 (Home Depot has it for @$87). I was willing to pay more for the emergency call but to get almost a 300% markup on the motor ($125 marked up to $350) and an oil filter (marked up to $100) is GOUGING. Normal industry rate is 50% markup. So, the long and short of it is: BUYER BEWARE when it comes to M&T Mechanical. You will DEFINITELY pay more than fair market and more likely be scammed by a company that's more interested in a big payoff that will cost consumers. Again, BUYER BEWARE when it comes to M&T Mechanical--it will work but will leave a hole in your pocket and bad taste in your mouth. If desperate for service, call elsewhere.