After waking up with a kincked neck I went to work for 10 days using Aleve. On the 11th day the…read moreleft side of my neck and back went into full muscle spasm and my spine swelled like a balloon. My left arm had shooting pain from the pinched nerves and I lost feeling in 3 of my fingers. I couldn't lay or sit and paced my house for 23 hours occasionally resting in the corners of my living room. After 7 days, 2 "passing-out's" from the pain, 4 ER trips (1 by Ambulance) and 4 dismissive "Doctors" who told me to go home and "relax," (1 prescribed 6 Valiums and a 5 day treatment of steroids) my neighbor found me collapsed on my front porch. He recommended seeking help from Dr. Rob. On the first visit I came ready to do battle thinking I had to convince yet another person of my level of pain, but he simply let me tell my story uninterrupted for 40 minutes and said "I understand." Those 2 words changed my life. Within 4 sessions the swelling has reduced, the pain is now occasional, I am able to lift my head and have regained feeling in 2 of my fingers. He used a combination of dry needling and myofascial release and taught me how to breathe. His home exercises have meaning and he explains everything. He was the first person to listen with the intent to understand, help and cure. I am continuing treatment and each session produces extraordinary results. He is a healer.

Dr. Rob, dry needled my shoulder and calf which had been problematic for me for weeks. I came to…read moretown from California for a getaway and found Dr. Rob on Yelp to help the issues. He was professional and an expert. Already having relief in both areas and will be traveling back for more expertise services in the future.

This not related to care as I never made it to be seen rather their practices…read more I called to get an appointment as my back was killing me. I have never been there before. I got their scheduling line and specifically asked if they took my insurance. To which she replied yes. I went to my appoint 3 hours later, gave the receptionist my license and insurance card to which she gave me all the papers to fill out. Then someone comes to me and says they don't take Cigna anymore. So now I am in pain with no appointment where I could have gotten in with someone else. They should make sure all of their employees and contractors are aware of what their capabilities are. It's a shame I hear Dr Ingram is good.

I met Dr Ingram today for an initial visit and adjustment. I am so pleased, the entire team was…read moreterrific! I would highly recommend Dr Ingram and this entire team and I am looking forward to my next visit!

Poor reception quality and terrible communication…read more I called on 4/13/2026 to schedule a new patient appointment with Jennifer for physical therapy. My first impression was subpar. The front desk receptionist, a young man, seemed to be multitasking--and not well. I could hear him talking to a patient at the front desk to schedule their next appointment. Good thing nothing personal was discussed because I could hear everything! Her name, address, phone number and her next scheduled appointment date. Thankfully, I have no malice intentions but that's concerning. The receptionist was having a hard time juggling between addressing patients at the office and speaking with me to get my information. Eventually, I just hung up and waited 10+ minutes to call back. When I did, he apologized and continued to take my information down and schedule an appointment. I verified with him that they took my insurance because I saw on the website that they did. He said they did. We scheduled for 4/20/2026. I called back later just to make sure I made the appointment at the right location because I realized they had two locations. I scheduled for their route 40 location. On 4/17/2026, the day of my appointment, I received a call from Mark to verify my medical insurance information. I gave him the information for both my primary and secondary insurance. I suppose he ran my benefits to ensure they were active because we were on the line for a little while before he said everything was ok. He verified the location I would be meeting Jennifer on 4/20/2026 and we finished the call. On 4/20/2026, I received a call from Mark at 9:32am. He stated they didn't take my secondary insurance, despite it being on their website. He continued to say I could just pay the balance after my primary insurance was billed. I told him I was not paying a balance when BOTH of my insurance covers my medical care. I then mentioned how both of my insurances is listed on their website and they verified my insurance last week. Why didn't they tell me this when they took my insurance information before? I told him that they can just cancel my appointment if they won't bill my secondary insurance and I'll look elsewhere. He then proceeded to tell me he would verify with the provider then call me back. I told him I'd appreciate it. Almost an hour later, at 10:19am, I received a followup call from Mark saying they have to cancel my appointment. Mind you, my appointment was at 1:00pm. This has been a complete waste of my time. Completely unprofessional. I don't have this issue with any of my other providers. Be wary booking with this practice. I can't imagine how many people may have experienced billing issues with them. Transparency is important to me. Update: 4/21/2026 I received a follow up call from Revive about my experience. I presume they read my review. They called to "apologize for the miscommunication"--however, it felt more like gaslighting to me. They said Mark called TWICE on 4/17/2026. That is not true. He only called once to verify the insurance I provided on 4/13/2026 and to document my ID numbers. Revive claims Mark made notations that he called a second time and left a voicemail stating they don't take my secondary insurance. Either Revive is lying or Mark lied to cover himself. I never received a follow up call UNTIL 4/20/2026. Revive said they'll review their call records and I actually support this because they need to train their employees on handling matters like this more efficiently. Now I am concerned because Revive said Mark may have called the wrong number and left a voicemail elsewhere. That's very concerning. How often are employees calling the wrong numbers and leaving voicemails? Can't imagine the number of HIPPA violations that may have stemmed from these type of mistakes. This has been a very annoying waste of my time.

I have used Revive PT in the past, so I knew it was an excellent place to go for my rotator cuff…read moreissue. I have worked with several of the therapists--Jenn, Kathy, Rebecca, Heather and Jessi--and each time have been impressed with their skills and assessments. I appreciate the amount of one-to-one attention that is given by the PT assistants, the staff members who supervise the exercises, and the friendly atmosphere that is maintained at each visit. I highly recommend Revive to anyone who asks me about a high-quality group of professionals for therapy.