I enlisted Party Palace for some basic rental needs for an event I was planning at Stephens…read morePerforming Arts Center. I was planning this event from Boise, so communication could only be completed via phone and email I contacted this business over a month in advance to explain my needs, get pricing and ensure everything was ready to go the day of my event. From the get-go I felt uneasy about the professionalism of this business. My initial phone conversation left me with instruction to call back or send an email to "Britnee" as I was told she was the person who handled party rentals. Confusing to me, as I assumed calling a party rental store would mean anyone who answered could give me pricing for party rental needs. But I didn't complain or ask questions, and did as instructed. It took over a week and a follow up phone call to get my initial quote. Each time I attempted to phone or email for additional information, the response was always Britnee was not there and she was the only one who knew about my order OR a slow return email when I contacted this way. I called two days before the event to confirm my order and the time of delivery and pick up. I was assured everything was there (even though they didn't have the order in front of them) and told Britnee was not available but would call back to confirm delivery times. They never called to confirm delivery time, but did call the day of the event to ask for the remainder of my money before they would deliver. My two objectives for hiring this rental company were 1) to rent items I needed that the facility did not have and 2) to have the company take care of setting up the items as quite honestly I just didn't have the time to do it myself. So I was quite surprised when the two people that arrived to deliver and set up my items, seemed physically incapable of doing so in an efficient manner. They were there not more than 15 minutes when I was told the hour I paid for had already come and gone and questioned if I wanted them to keep going. My first thought, was how did I already pay for 1 hour and my second thought was if I said no, would they just drive off with the items they hadn't unloaded?? It was explained that some of the items I rented had to sub-rent elsewhere and I was charged for their time to drive to the other location and pick those items up. Long story short, I had to call the rental company and give them my credit card number, in order to get them to continue working. (Side note: I was told AGAIN Britnee is who I should talk to with questions and concerns and she wasn't there). Amongst all this chaos I was then informed that the delivery people had somewhere else they had to be in 30 minutes and asked that I choose what I wanted them to accomplish in the few minutes they had left. Needless to say, I ended up busting my butt to set all the items up myself as they didn't have the time to do it. I did finally receive a phone call from Britnee, who was very apologetic and did promise to do her best to make the situation right. She informed me the delivery drivers were actually the owners, there was miscommunication somewhere about what I needed done and that she personally would handle the pick up to ensure it was done in an efficient manner. She did as she promised and did not charge me for the additional time I was required to pay earlier in the day for inefficiency. There are so many things wrong with this business, it just boggles my mind. I honestly felt like the basic items I needed and the request to have it delivered and set up was so out of their norm they didn't even know how to effectively plan for it. I feel sorry for poor Britnee, as it appears a lot of different hats get put on her plate and she gets spread way too thin. Which in the end, causes the business to suffer even more. My advice: hire some strong, young college students to do the deliveries, hire two more people to oversee the sales and give poor Britnee a vacation!

I always go here for balloon bouquets. Their balloons last forever! They also have cool unique…read moreparty supplies, and a great board game selection.

1. I'm not sure who packaged the invitations, but some of them arrived dented…read more 2. The folders are flimsy paper material 3. There was dried glue left on some of the folders 4. The print quality was poor-- some of the lettering on most of the invites were smudged. Overall, do not order these and be careful about ordering from this company as the print quality is inconsistent.

Don't order from here! I ordered a sample card and put all my information on it so I can actually…read moresee how the wedding invite would look and they sent the sample card with not my info or any of the fonts I spent over 20mins customizing! I just called customer service and they said all their sample cards arrive with generic info and nothing customized! So why did I spent so much time customizing and spent $8.75 for it! Customer service wasn't helpful and regardless the quality of the "sample" card wasn't nice. Wouldn't order here for my wedding.

Used Robin on 3 different occasions and every time she was very late to complete the work or…read moreforgot exactly what to do or just didnt do as I asked. I usually paid her up front or most of what was owed before she even got started. Maybe that was the problem. No one likes to do something that they have already been paid for. She lives close to me and it was very convenient for me to drop off items to be worked on but I need some slacks taken in before the 18th of February this month for a funeral and she would be the last person I would take my tailoring to when I only have a week to have them altered or done satisfactory. Seems she is not focused with her tailoring responsibility's or has other things more important to do rather than run a prompt and on time service. I must say she was always friendly and lead you to believe everything was going to be on the up and up....

Everytime I have used Robinville I have been impresed. Everything I have needed done has been done…read morein a timely manner. I needed a suit tailored for a wedding and it was done by the dated I asked for. I used there services earlier too when I needed a tie for an event It was done very quick and is a very good tie. Both of these were short notice to her and she was able to get them done by the time I needed them. Super frendily service and the cost is really resonable as well.