Unprofessional. I would not recommend this bank (specifically this branch) due to poor customer…read moreservice and false advertising. They advertise that they offer business accounts. But, the guy I had to deal with didn't even know how to open a business account. After I gave him my information twice, he appeared to be clueless about what he was doing. He said he would call me back but never did. The next person I spoke to about it was rude and no help either. On a side note, Wells Fargo also advertises through multiple mail offers. They promise you some free money from Wells Fargo when you open a checking account. But, this branch doesn't know anything about that either. Don't wast time at this branch. I took my business to a nearby competing bank that had no issues opening an account.

I had been a Bank of America customer for decades prior to moving to Birm. When I learned BOA does…read morenot have operations here and since Regions had a presence in my previous hometown, I opened an account and transferred once the move was complete. I actually hate that I felt I had to do that, but sometimes 'you just need to go to the bank.' I find the staff pleasant and helpful, and the locations convenient. However, the IT Dept can't hold a candle to my years of online and mobile banking experiences with BOA. Example...once I got used to where my bills were coming from, I opted in to online stmts because I didn't think I needed paper copies any longer. Then I had an issue and I needed a paper copy. I couldn't access one and had to get out of the online program to get one. Another example...their rewards program is so complicated I gave up on it and switched to a different card that offers better and more easily accessible rewards. For goodness sake, if they're going to offer a rewards program, why do they only allow redemption in $25 increments? It's an "ok" bank. Most certainly not my favorite financial provider.

We had a great experience the minute we walked through the door at regions trace crossings. Faith…read moreLorino got us through a difficult loan process with grace and professionalism. We were made to feel important as a customer and they also expedited paperwork. Bravo!!

Janet was quite friendly and helpful. She handled my changes effectively and efficiently. She…read moreanswered all questions and she was thorough. The branch was well kept and the wait wasn't long at all.

put in a loan they pull credit never heard anything back from them.the worst place to get a loan at.read more

There really is not a whole lot I can say about this credit union. I have never been inside, but I…read moreuse their ATM because it is the closest ATM to me. I like that the ATM area is well-lit. They do charge a $2.50 fee to use this ATM if you're not a member. However, my bank offers me a service where they give me back ATM fees so that's not a big deal to me. My only issue is that I wish they would allow for us to get cash in increments of $10 rather than $20. I do not like to carry cash. Most of the time when I need cash, it's to have a tip for a Yelp event or my kids need a few dollars for something at school. Anyhow, because it's convenient, I'll continue to use their ATM.

Yet again I needed to get on the network for work as I was commuting. Mission accomplished. The…read morelocation appeared pretty active despite the inside lobby being closed due to COVID. The drive thru had customers consistently. The exterior around of the facility was clean as well as the parking lot.

Regions has done a fantastic job at decorating this facility. Having been to the three main…read morefacilities I can say that this bank does a great job promotion a spacious, friendly and safe work environment. What makes this location so desirable is its beautiful and peaceful scenery. This is a hidden gem, and security guarding this place is outstanding. Way to go Regions!

No help with fraud on my debt card. Employee was rude and unkind in my situation. Closed account…read moreafter 30 years.

I'm unhappy with my current banks and was checking out options close to areas I find myself near…read morethe most. I think I will open accounts and move my assets here soon.