My girlfriend called up for service. They said an installer call us to set up a time...they didn't call. Finally, she called them and got a recording about appointments. We found out that it was scheduled for 3 days away...nice to know. The time came and the installer was her on time...but grouchy, not feeling well, coughing and sounded like he had a head cold. Not one smile came from him. He did a lousy job of installing (pictures attached)...a job worthy maybe of a grade schooler, not an "authorized" Installer. He pulled staples from a previous install and left them on the deck, right in front of our dog door for the dogs to possibly step on...sloppy assed work. The equipment that he brought out was not what she had ordered. I don't think I can recall any worse experience from a company before...very unprofessional quality work and now, I see where they (Wave) made a change to my online banking account so they can just withdraw payment as they want. I did not authorize anyone to do this. My girlfriend certainly didn't authorize anyone to make a change on my account...I didn't even talk to customer service, nor did I get an invoice / statement from them. read more