On Nov 6, 2025, Astound's billing department advised me to purchase my own modem because their rental equipment is ~8 years old and not compatible with modern Wi-Fi standards. Following Astound's own "Bring Your Own Modem" guidance, I purchased a Motorola MB8611. On Nov 19, 2025, I attempted to activate the MB8611. During calls at 8:47 AM and 9:48 AM, Astound's technicians failed to provision the modem. When I asked to revert to my rental modem, they initially failed to restore that as well. Although service eventually returned, it continued to drop intermittently for the next 24 hours (documented by a 7:45 PM call). On Nov 26, 2025, I purchased a second approved modem (Arris S34). During calls at 12:05 PM, 12:09 PM, and 12:21 PM, Astound again failed to activate it. Instead of addressing the outage, representatives insisted I first create a new online account and set security questions--even though I had no internet access at the time. After finally completing the account setup, I made additional calls at 1:10 PM and 1:18 PM, spending over two hours on the phone. I requested a technician for an immediate restoration of service with the rental modem. Astound accomplished neither. Representatives showed blatant lack technical knowledge (e.g., unfamiliar with basic networking terms like SNR or DHCP), making it impossible to perform proper diagnostics. When I asked to escalate to a supervisor, the request was refused. Astound scheduled the earliest technician visit for Dec 5--ten days later. I emphasized that I work from home and need stable connectivity, and I offered to pay extra for an earlier appointment. Astound refused. UPDATE: after writing complaints to FCC and BBB, I was contacted by a member of Astound "executive resolution team", who turned to be a capable technician. He told me that Astound tech support team made a typo while entering MAC address of my modem (5 times in a row?). Within 10 minutes my service was restored. Overall, it took only 2 weeks, about a dozen calls to Astound support, 2 official complaints, and a week without Internet service to do a basic equipment upgrade. read more

GARBAGE SERVICE, USELESS SUPPORT, OVERPRICED RATES. I never thought I'd hate someone more than Comcast. I pay for 50 Mbps upload and get barely 9 or 10, as well as constant latency, packetloss, and random outages (brand new modem + router on my end). Any kind of streaming or online gaming varies from "tolerable" to "impossible." I've attached an image of my speed test as proof that I am in fact experiencing up to a half-second of connection delay. Their support was INFURIATINGLY bad. They sent technicians twice, and one of the times they BROKE the neighborhoods connection before leaving, so it was out all day until I called again to tell them what happened. They said they'd send another and did not, and when I asked about that, they started asking me how to fix the problem (as if that's my job). They reset my modem without telling me, while I was using the internet to talk to their tech support, then when I lost connection and couldn't respond they closed the conversation and made me start over. They've scheduled an appointment and then simply not shown up, leaving me to contact them again and try to set up another (and they make me wait another week or more for the next appointment opening). They say they have no way of reviewing past tech support so I had to explain this problem more than a dozen times (and am STILL going through this issue, and having to re-explain the entire thing every single time). They have called me three times at 6 AM just to tell me that an appointment scheduled two weeks in the future was canceled, then to tell me it was back on. I try to be as polite as possible with others, but if I could swear in google reviews I would be doing so right now. I don't think I have ever had such disrespectfully bad service in my life. On top of all that, our price has slowly climbed to over 200% what it started at (it "was" $70 per month, now it's $150 for this absolutely trash tier service and support). God help you if you rely on this company for anything, they are a landfill of incompetence. Edit: After seeing my review they asked me to email them with more information, and after I did they promised to "Reach out as soon as possible." It's been 9 days and I have not heard from them, nor have I seen any improvement. Everything any Astound representative has ever told me, so far, has been a flat out falsehood. This company is AWFUL. read more

I am the DPOA for my recently widowed neighbor. When his spouse was alive, their internet/landline monthly bill was $84. Upon her death (and loss of her social security which cut his income in half) it jumped to $144. I called on his behalf to ask why knowing that my internet bill (same company) was $54. I was told by "Siki" that a promotion had expired. I asked for the promotion again and was told they could get it down to $104 but not back to the $86. I asked to speak to a supervisor. I was told that I would have to make an appointment to do that. This was scheduled for 11:15 the next day. The callback never happened. I waited 3 business days and called back. "Shaneeka" put me on hold for a supervisor for 24 minutes telling me multiple times that a supervisor was not available and asked me if I wanted a call back. I refused knowing that this call would not come. I was finally connected with Tim in North Carolina. Tim told me that "Siki" didn't tell the truth because appointments cannot be scheduled. He also said that she quoted the $104 incorrectly and that there was nothing that he could do to lower the price. I asked to speak to the manager and guess what....they couldn't get me one. Tim said that one would call me back within 24-48 hours. Tim was unfriendly and unwilling to try and work with me to help this 86 year old man. I hung up after 45 minutes angry, frustrated, and not having accomplished anything. I feel like this is elder abuse. This company should be ashamed of their business practices. This practice of having to spend time each year begging to keep rates from doubling is unprofessional and unethical. They seem to be all about the money and not at all about their customers. read more

A trash bag by any other name would still reek. It's the usual, "one star wish I could give it no stars," disgruntled review: 1. Unreliable internet, often drops video calls, interrupts streams, loads slowly 2. Automated messages when you call to get any support 3. Vertical monopoly - basically are forced to endure due to few choices in the area These things I could overlook, most internet companies fit the trope of having crappy service, but today was the straw that broke the camels back...waking up with no internet, trying to work from home, using up all your phone's data, and calling the company for support only to hear a repetitive loop of automated messages saying they're "sorry for the delay," it'll be another two hours. The time ticks by, you turn your head to peer out your window into the cold, desolate night. The black curtain has descended over the day's sun. The realization that the whole day has gone by and there will be no internet sinks in. You dial the Wave Broadband's phone number, greeted by a familiar automated voice. You have entered the Twilight Zone. read more

Wave Broadband - The cold, desolate night. - Internet Service Providers Near Me - Bothell, Washington

I have used Wave for 4 years. Initially it was a very pleasant experience; call center was responsive, technical support was very knowledgeable and very helpful. Now fast forward 4 years and two acquisitions later, the service is unbearable. The internet is fine until they are not. And if there is an outage, good luck trying to get in touch with anyone. During an outage that happened last week, I cannot get in touch with anyone, after the incident, we tried to get them to come to check our equipment, and guess what they never show up! (We have scheduled it again tomorrow so we'll see how it goes). Today I am trying to get in touch with a department that can handle our account. I've learned that it is called a "residential bulk" account after talking to 6 agents and 4 hours wait. I still don't know how to get in touch with them after talking to many agents. The business agents seem to know more but they said they don't have any visibility into the residential side. They also suggested that I ask for a supervisor. I haven't tried that though. They also seem to have a social media presence on Twitter and Facebook, but I think it's a hit or miss. You should try them too if you cannot get through via a call. In Seattle, we don't have many choices for gigabit speed internet. All ISPs in the area seems to have a very bad reputation now. If you have other choice, I'd recommend exploring them too. read more

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AVOID. They had several internet outages while I was trying to work from home. Also terrible website, it's a pain to cancel service when you are moving out. Choose another bigger, more well established ISP if you can. read more

Recently, their internet service stopped working randomly a few times a day. It is hard to terminate their service. They don't allow us to terminate the service by the end of each billing cycle. It is so terrible. read more

horrible experience with Astound (Wave). I have used Astound for 10 years, and despite the constant technical problems, I have always had a good experience with their employees. I have 9+ complaints from when I canceled my account, but here are the top few. - worker comes to my house to improve terrible internet speed. he takes some equipment but doesn't record it. I have to pay for it (see below). he installs some Eero equipment but doesn't tell me that I will be charged for it. - Internet is still slow. After 10 years, I decide to cancel Astound and switch to Ziply. - i call to cancel. The person I talk with is incredibly bad, She says I have 24 hour to return equipment or I will have to pay for it???? Can she explain this? "I am just going to repeat whats on my screen in front of me". She says the same thing and refuses to clarify. I have 24 hours??? - she never closes my account which means I am still paying Astound. I didn't discover this until my fourth call to billing. None of the people I talked with noticed that my account was still open. - I rush to the Astound branch 1 hour up the road. When they explain about the missing equipment, I dispute this. They say they will open a ticket. I am supposed to get a call about the results of their search within 72 hours but no-one ever calls me. I am billed over $100 for missing equipment that I don't have. - I talked with them and said - You guys know I've paid over $36,000 over the past 10 years and it is too bad we are ending on this bad note. They could care less. Lousy ending to this relationship. If you're thinking of dropping Astound, go ahead. Ziply have gotten most of their support issues fixed and are really, really, good. I am very happy with Ziply and YouTube TV read more

"We can't tell if there's an outage because your entire building is a modem. There has to be enough calls letting us know the internet is down". And there you go, ladies and gentlemen, you don't need the tools to know your service is down, you wait until enough customers tell you about it. 4 outage in one month. I can't believe I'm recommending it, but please sign up for Comcast instead. read more

Wave "upgraded" our account to a capped data plan without consent, which was followed by a half a dozen outages in the last 2 months. When I asked for help on their customer service line, they literally laughed and then hung up on me. If I could give negative stars I would; waste of time and money. I'd go comcast or without internet before going back to Wave. read more

Astounding company! Astounding support! Customer for 3 years. Only ISP option. Endless performance issues and outages. Billing and customer support demonstrate lack of respect for customers. Field techs tell us management avoids fixing root cause performance issues. Confusing billing practices. We had a credit card compromised used for autopay. Chase automatically canceled it the same time WAVE/Astound autobilled it. Astound added $40+ (half our monthly fee) automatically, and re-ran the charge twice, billing us 2.5x in one month, while sending the normal "thank you for your payment". No notification of any issues. When we called to determine why the bill was over $200 (vs $80), customer support informed us "this issue is your fault so we have to charge you" and refused to help. A second call rep informed us "you have to read each bill in detail to find out what we charge you, and that's just how it is." I don't like writing negative reviews, but I despise companies like this. Will drop this company the second Starlink or any viable alternative is available. read more

The worst experience ever. My internet goes out almost every night around 11:00pm. Call customer support and get the same old bullshit. By morning it's working fine again. Problem is I DON'T JUST INTERNET IN THE FUCKING DAYTIME. Fix your shit! If I could give negative stars I would. This has been going on for years. Thankfully I have hotspot to get me through your bullshit. read more

1/22/2019 The truth about wave is their staff violated my privacy by posting my private info online, then when I complained they retaliated against me and had their lawyer send me a letter stating they are terminating my service. They say I harassed them which i did not, I only communicated by a few emails as allowed per the first amendment. On top of this, for years they have been charging me $90+ a month for 110 Mbps service, even though they have been offering it everyone else for much less. A class action is coming against Wave people as I and others are not going to tolerate their discrimination and price manipulation. See the info below for WA and see how much more they are charging you over others. read more

Wave Broadband - Wave overcharging me for years - Internet Service Providers Near Me - Bothell, Washington

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The technical support has no technical knowledge. I get different answers different times. One says, it is okay to get my own router. The other tech support guy says they only support Netgear Asus routers. Another say that, I can rent eero router but cannot buy my own eero router. Why is there no fixed answer to my question. One tech support told me that I can buy Google mesh router. I bought it and it is not working. I call the tech support and they say it is not compatible. Is this a joke? read more

I'm not one to write reviews and when I do I vastly prefer to write positive ones. But I feel compelled to give Wave 1 (or 0 if it were possible) stars. I moved out of the house where I used their service in August and tried 7 or 8 times to call them and cancel the service. It was IMPOSSIBLE to reach them. It is now November and I am still getting bills from them. It's completely crazy. Don't use their service. Seriously. Its INSANE. read more

1) I signed up Wave for the promotion of ~$180 gift card and never received after six months 2) the internet speed sucks 3) I asked to end my service on Oct 31 but they stopped my service on Oct 21 and charged me a fee for resume the service 3) I have moved out on Oct 31, which has been billed in Sep. they still charged me on Dec 1. I hope the client service number could be reached so we could SOLVE the problems! read more

I have used Wave for internet for the past year. It is worked MOST of the time. I just went through the slowest customer service experience trying to disconnect. I would NOT recommend Wave. read more

Huge hold times, spotty internet service, and to top it off, calling to cancel resulted in an instant $88 bill that their customer service rep didn't even notify me of when I was on the phone asking for cancellation. Just go with a more reputable ISP if you can! read more

We have had issues with poor connection quality and customer service for years. Recently, we have lost Internet/TV on a DAILY basis. Wave has incredibly poor customer service. This experience has been the same for many in our neighborhood and the surrounding neighborhoods, as mentioned on the NextDoor app. While on vacation, we had called Wave for service, as our Internet had gone out again, while a house sitter was at our home. Wave was scheduled to come out, but couldn't give us an ETA. The technician rescheduled for late in the day. Just after 4pm, we were informed by text message, that he would not be out. This is day three. We DO NOT recommend Wave cable to anyone. Customer Service representatives remarked about how the call center and technicians failed to put notes in the system. It was both sad and amazing to hear how helpless and defeated their reps were, knowing that this was par for the course with Wave. read more

Wave has been successful at something that I thought could never be achieved. I actually miss my Comcast service. Yep, you read here. First; my wife set up our television and Internet connections by calling Wave. She was quoted a specific monthly price for the bundle. When our first bill came it was $40 over the quoted price. When she called "customer service" they told her that they were including the local television fees, which she was never told of and are not listed as part of the price on their website. The person refused to remove the charge until my wife demanded to talk to his supervisor. The person only then relented and told my wife that a supervisor would call back within 2 hours. That was 3 days ago, still waiting..... Secondly the Internet speed is an absolute joke, well below claimed rates. We may end up switching to Century Link or a local service in Gervais Oregon soon. If you have a decent option, do not sign up for Wave. read more

Wave Broadband - WaveBroadBand speed attached to modem via Ethernet cable. No other devices accessing it - Internet Service Providers Near Me - Bothell, Washington

Are we talking about the same Wave company? These reviews are absolutely ridiculous. I had Wave since they were Condo Internet. The internet has been the most stable and reliable service I have ever owned, and I have had high speed internet since roughly 1997. I don't think a lot of these reviews are real. Likely they are paid Xfinity drone accounts who are trying to make Wave look bad. I have only had to call Wave a few times, and I have never been on hold for more than a few minutes. When moving out of the People's Republic of Seattle, I had to call them to cancel my service. I went straight through, and they took care of my request for me. Great internet at decent prices (for Seattle anyway). Would definitely recommend. read more

Here's what's going down... Wave sucks. The service is shit for the price you pay. About a month ago it was decided that because of this, we would be switching to Molalla Communications. We called up Wave and let them know it needed to be turned off on the 10th of this month (today). We were paying for unlimited. Today we noticed almost $400 had been removed for our account. We called to see what the hell was up, and they claim that the unlimited plan ended in NOVEMBER! They didn't bother charging any overages until today. Then said if we stick with Wave and sign another contract with them, they will remove the overage. It is obvious to anyone with a functioning brain that the only reason they did all this was to cojole is into staying with this shitty service. Fuck Wave! Seriously, for your own sanity, so with any other service! read more

Worst service! We are on the plan that's up to 400 mbps. We get around 24 during the day and less than 1 mbps in the evening. You wait for hours to talk to someone and then get disconnected. read more

what is going on!!!! i am trying to call cancel my service and pay my bill!!!! been 5 times on the phone waiting over +30mins!!!!!!!!!!!!!!! never ever getting service with these guys!!!! read more

Wave Broadband - Internet Service Providers Near Me - Bothell, Washington

WAVE Broadband is the only affordable choice for moderate speed Internet in Port Townsend WA, but they do NOT provide adequate bandwidth or reliable service at many locations. Short outages, varying from less than a minute to a few minutes, are fairly common and result in poor upload and streaming performance, with that familiar "loading" message on your screen. And longer outages of 10 minutes to a few hours are also all to common, and not related to bad weather damage. It is particularly frustrating that they have no way for me to report or troubleshoot this kind of problem; they treat this as the customer's responsibility and we will be charged for service calls if they do not find the problem at the local street hub. It seems likely that the problem is related to poorly maintained hardware and insufficient area bandwidth, which they are unwilling improve. read more

Worst customer service, rude, condescending. Service constantly goes down. Tried to get help on phone and the supervisor was ruder than the regular tech person. Give neg to 0 stars read more

Terrible performance, unreliable service with hours long outages daily, and we have to wait a week to get a tech on site? Terrible. We'll be looking at other providers. read more

This company absolutely despises its customers. Being worse than Comcast is the Mt. Everest of shitty customer service, but Wave seems determined to make that climb. We originally signed up for Astound internet, who was then unfortunately bought by Wave. Wave steadily kept jacking up its prices over the years, from the $39/month we paid a few years ago to $81/month now for the same service level. They make it impossible to cancel your account by never answering the phone after hours on hold. Of course you have to call to cancel and can't do it online, and of course they never answer. That's the exact system you'd expect to have in place at a customer-hating money-grabbing company. I've tried to cancel multiple times to no avail and by calling and sending messages to their customer service email. In the end I just removed my credit card from their portal. Wave, if you want my money in the future, you'll have to come and pry it from my cold dead hands! Do NOT sign up for this service. You will regret it. read more

Final review, icing on the cake. We moved out of our rental on 9/6/2019. Per the instructions of the property manager, I sent an email to the Wave POC who arranged the installation, cancelling our service on 9/5/2019, and sending her a picture of the router we turned over to the property manager. I thought we were finally done with the nightmare that is Wave Broadband. On 9/27/2019, I receive a final bill of services for the full months of September :) . AMAZING. SIMPLY AMAZING. I emailed the POC and asked her why we were charged the full month given the circumstances above. Knowing her incompetence, I also emailed customer service. Received an auto-email from customer service saying they'd respond in 2 business days. It goes without saying that I did not receive a response from the POC who clearly.... well I just don't know how she holds down a job. But after not receiving a response email from customer service past the 2 business days, I checked my online account and the charge was gone. I wanted confirmation that they reversed it so I called customer service. Waited on hold for 12 minutes before a rep finally answered. Of course it had to be the rudest rep possible. I explained the situation and she said the records reflect that there are no further charges and I'm now due a refund. It's funny, just the simple act of sending an email acknowledging my inquiry would've made my day. Instead, Wave with their award winning customer service needs to make sure you waste more time and stress trying to figure things out on your own. read more

Reliable service, but beware the bait, switch, & gouge. Wave first hooked me with an affordable bundle: $70 per month for basic cable + TiVo + Internet wifi + landline. (No, I never used the landline, but somehow that was required to get the deal, so whatever.) After the initial term (12 months), the promotion ended & they *doubled* my rate. I got gouged for a couple months before I noticed, then had to *call them on the phone* to get them to knock it back down to the promotional rate for another 12 months. You need to calendar the expiration of each 12-month term so you remember to call before they can gouge you again. I prefer to do business with companies that have my back, rather than companies that lurk in wait to perpetrate the annual "price optimization" backstab, but cable options in my area are limited, so I'm stuck with Wave. Their website is good for paying bills but nothing else. No, you can't select or change packages online. You have to call & wait on hold for an eternity for an operator, 20th-century style. The operators are very helpful, however. You need to get a Roku to stream Disney+ read more

One of THE WORST service providers. A 500 employee something low-quality provider. The speeds don't match up. Their service turn around time is TWO DAYS! (for email queries) and their phone customer service is a dead-end and non-existent. Good news: you can cancel with a monthly contract. I hate to say this - Comcast customer service is better. read more

I want to poke my eyes out. If no stars was an option I'd pick it. I have been disconnected six times this morning while on hold for anywhere between 3-26 minutes. I'm now on my seventh call and I've been on hold for 1 hour and 17 minutes and counting. WTF? I literally have had to take the day off of work to sit on hold hoping and praying not to get disconnected again. It's now 12:07, and I've been trying to get them on the phone since 9am. 3 freaking hours!!! I'm spending almost $300 / month for cable and high speed internet and I have called for service just 2x in 4 years. Pretty sure I'm a very profitable client. Where's the service, WAVE? You are the worst. read more

You can't reach them. Not by phone or internet. Call your bank, tell them to block all payments to the company - I'm an existing customer that moved within the same building. Update: After just spamming their call system thinking it was just poorly set up, I got through with no hold time(?). But I'm pretty sure whoever answered the phone, while courteous-ish, after hearing my problem just put me on hold indefinitely. I can only speculate, but I imagine that just means they just won't receive any other calls so they don't have to do anything. I had a laptop plugged directly into the ethernet jack (I live in a wired apartment building). About 2 hours after the end of my scheduled installation time I got connectivity. Nobody showed up at my apartment (I left work because of this), no calls, no notifications, my attempts to get any sort of status over the phone turned up nothing. It just came on. I'm not even a new customer, so I know their connection is good. I'll give back a star for that. You'd think the part where they sign people up so they can take your money would be really important. I guess I'm still glad the tech is solid. read more

Cant reach anyone unless you're signing up. Now with power outages by PG&E, I get less cable and internet than pge power. Every time pg&e shuts the power off, it takes a few days got your cable and internet back. I've had lower for 2 days now yet i cant get cable or internet? I'm going to buy a hotspot and pay about 50 less a month with better service and connectivity. It's a shame that Wave clearly knows their down, but won't answer their phones. This is just another sorry california provider who rips off the people. But I bet their bill gets here on time. Cancelling as soon as I cant get through. Never again Wave for this guy. Had to update: I see they have time to write a response rather than contact their customer to fix the problem. If I took the time to write a yelp review, trust me, I spent 3 hrs on the phone for the last 2 days not to be able to get through. So the little comment below by their critical response team ( LMAO) is comical. Yeah, I'll just spend more time to send a message. These peopke dont get it. So when their company goes into default and belly up because you won't have any business. I guarantee you their losing clients just as fast as I can get through. So tomorrow I'll be forced to go directly to their office with their ghetto cheap equipment that doesn't work, and cancel my service in person. This so called company is a joke! See you tomorrow. You dont need to message me anymore Lol read more

The epitome of shitty customer service. I have moved out since a month and am trying to cancel my service but nobody picks up the call and I was charged for the last month. They won't even allow cancelation by email which doesn't make any sense. read more

What is wrong with this company? We have been their customers for over 15 years. We have tried to call their so called customer support number several times. We give up after being on hold for over an hour. What the heck? And their internet so-called dashboard just gives you the option to pay your bill. No definition of the services you are paying for, no options to adjust your services. Just 'pay your bill' or call their so-called customer support number, and wait forever. Additionally, our bill just doubled in price after a 'promo' period for a service we never asked for. What is wrong with this company? We have been their customers for over 15 years. Update: Forget the telephone. Wave finally responded to messaging over Facebook. They were helpful, however their explanation about why my plan cost soared was unsatisfactory. ('We eliminated your plan,but gave you a high speed plan for a period, then talked to your wife and asked if she wanted to downgrade to a lesser plan or keep the current plan . . .' (which they had upgraded without our knowledge). Update: I find it interesting that WAVE seems to respond promptly to Facebook Messenger and to YELP reviews. Forget the telephone. This causes me to ponder their priorities of company image vs. customer support. read more

Was a customer for 5 years. Always increasing rates CenturyLink cost half of what wave costs. Wave has a good connection but so does CenturyLink.. read more

Wave Broadband - Internet Service Providers Near Me - Bothell, Washington

I hate to say it, but you're probably better off going with Xfinity. I had Wave at my old place and they were wonderful, almost 0 problems whatsoever. But 2+ years later and I guess times have changed. I tried getting internet set up at a new place. WaveG's online system asked what day I wanted installation. I put in my request, and a couple days later Wave emailed me with a completely different date, more than a week after my requested one. OK, fine. We wanted internet ASAP so we decided to go with another provider and called Wave to cancel. Should've been easy, right? Wrong. I called to cancel the installation and it took me almost an hour to get through to a real person. The guy on the phone confirmed that the installation appointment was now canceled and that I was good to go. I thought that was the end of it, but a day before the canceled "appointment", I received a text message from Wave confirming that they would have someone show up the next day to install the internet. I called Wave yet again, and unsurprisingly I was once more put on hold for nearly an hour. After finally getting through to a real person, the operator said that our appointment was *actually* canceled this time and that he didn't know why the request didn't make it through the system the first time. I was half-expecting someone to show up the next day (thankfully no one did). But seriously, two phone calls spanning almost two hours for something that could have been handled in one phone call in less than a few minutes? So disappointing. We haven't had many problems with Xfinity so far and they're much cheaper, so if you're looking for my current recommendation, that would be it. read more

Great when they used to be Condo Internet. Now they have poor customer service (90+mins wait times on the phone and unknowledgeable staff), questionable business practices (I was promised one month free when signing up for a new plan - they charged me and no notes of the conversation so they will not refund me) and the service can be intermittent. I hate to say it, but Comcast/Xfinity is a better option. Do not sign-up for Wave. You'll truly regret it. The worst internet provider in Seattle by far. read more

Wave Broadband - Internet Service Providers Near Me - Bothell, Washington

The only reason why I am forced to use Wave is because our stupid apartment complex has some contract with them. THIS CABLE COMPANY IS TERRIBLE. Our wifi signal stops randomly every day. Cable channels are very limited (even with their "packages"). We had Comcast for 15 years. Yes, it was expensive but its technology progressed. When you order, say, HBO, you get ALL OF THE HBO CHANNELS (like 10). Wave is like cable from the 90s - when it was cool to spend hours in a Blockbuster finding the movie you want because cable was like 1 Showtime, 1 HBO and Starz/Encore (that's 3 or 4 channels) and the movies playing were terrible. That is what Wave is. If you don't have to get it, DON'T. read more