Quick and easy to arrange online. Guys (Mark, Nate) were extremely professional, polite, friendly and quick. Cost more than I expected but I was able to negotiate. Still a little high but worth it for the speed and quality of service. read more

I didn't hire them directly, but was a pick up for return. The two young men were very respectful, polite. If I need any junk hauling away, definitely will look them up! read more

Dionte Harris and Brian Armenta were beyond outstanding! They were extremely helpful and friendly. Please give both of those guys a raise, or a promotion or better yet, both. We were so happy with their service. A+++ read more

1-800-GOT-JUNK? Walnut Creek Metro - Brian and Dionte rule! - Junk Removal & Hauling Near Me - Concord, California

They continue to provide great service. I've used them several times over the years. Called Thursday to get rid of my old grill up on my second floor balcony this morning. Prepared the grill with plastic wrap and drop cloths up the stairs. Zero mess, absolutely professional and zero wall damage. Even wore booties per my request. Thanks! read more

I am following up on the review I gave 1800 Got Junk several days ago. I described how they tried o scam me out of $500. I recently found out that the drivers share in the fees they collect so their motivation is to charge you as much as possible. After posting my review I received a call from the new local franchise manager. He apologized and admitted that what his workers did by attempting to add $500 to the bill was wrong. . He was the 3rd manager I spoke to. The previous 2 completely supported their drivers. At least he admitted that their practice of not disclosing fees and letting the workers share in the overbilling is wrong. He promised to reimburse me $110 Of course nothing has happened. AVOID THIS COMPANY AT ALL COSTS. THEIR BUSINESS MODEL IS DESIGNED TO TRAP YOU INTO EXCESSIVE FEES. CALL ME 925 216 4799 BERNARD LAFFER IF U HAVE QUESTIONS read more

Outstanding service from Devon and Brian and the gentlemanDonavan who also helped me on the phone .... huge shout out to these beautiful people who went out of their way with care when I was in panic to get moved out. What hard-working professional and conscientious team they are. I can't thank them enough for all their hard work and all their professionalism. I will always use the service and tell everybody about it and will continue to come back because of Brian and Devon. I hope that somebody sees this in the company and gives them the kudos. They deserve. Michele read more

A few weeks ago we needed some items hauled and called this company. They said that they needed to come out for an estimate. Their employees came over and gave us a very high estimate which we didn't accept. This is when things got super sketchy, they then went outside and sat in their truck while a closer called us offering to do the job after reducing the price by about 80%. We are sure this technique is perfectly legal, but it's very unethical in our opinion. We eventually had another fully insured and bonded company do the job for less than 1- 800's "discounted" price. Stay away from 1-800 unless you want to get played. read more

Quick service for a small item. Definitely would give them a call again! Between the call and the pickup was probably less than an hour.

My wife and I were very impressed with both Mark and Ramon. They were friendly, efficient, and offered us a fair price. This was our first experience with 1-800-GOT-JUNK, but it definitely won't be our last. They represent their company exceptionally well! read more

Mike and Tyler came to help me clean out a house to get ready to sell. I had to do this all by myself so they were my saviors! They took trash, donations etc. They were so amazing at the morning pickup, I asked them to come back in the afternoon for more stuff. They were fantastic with communication as well. Big big kudos to these fantastic , super sweet and strong guys! read more

Highly recommend this company. Scheduling the appointment was easy. Same day service. Mike and Jamal were very strong, professional, quick , provided great prices. Thank you! Would definitely use this 1800 Got Junk services in the future. read more

Called 1-800-GOT-JUNK , I have used them e and the prices were OK , had an appointment today , I had a small amount of trash to be be removed . 2, 4' x 2' X 2' , 1/4 inch wood boxes with lids . 3 folding chairs and 2 small girl's bicycles. The wooden boxes were empty The first quote I got was a range , which I don't understand because they were standing there looking at the job . $345.00 - $425.00 . I was shocked , I know what the previous minimum is and it should have been $180.00 . I told them I would not pay over the minimum, he said I call my boss , he then came back with $250.00 and said the minimum for today was $198.00 . This company has now become like siding salesmen quoting numbers that are high as hell to get people to pay more . I will not be being using this company any longer as they now appear to be very shady . I read more

Easy to make the appt online. The appt was for the next day. Mike and Rob arrived on time and they were fantastic. Pleasant, efficient and respectful of the property. They carted off some very heavy stuff and were done very quickly. I was very happy with their service - rated them 10/10. I'll definitely use them again. read more

Sean arrived right on time. He was very personable and did a great job removing our junk.

Positive experience with the GOT JUNK folks. Called mid-week and had an appointment for the next morning with a two-hour window. They called that day to keep us informed on arrival time. We had items both in the house and on the patio -- about 3/4 of a load. Final cost was a bit more than the phone estimate. Also had to pay extra for one electronic item. But DH and I felt the final price was a fair one. The two workmen were professional in their approach. Would use again. read more

I want to give five stars to Sean D and Daniel E, and a five star to the business . From the 1st interaction on the phone . I got an appointment right away. I recently lost my husband and was on a tight budget. They arrived promptly on the same day I booked the appt. The two workers were real gentlemen. They worked with me and my budget. They were quick and did a very good job getting a freezer out of a tight spot. The quality of there work was great and the value was good. Two very hard working young guys. Thank you Sean and Daniel and thank you to the receptionist booking the appointment read more

I use 1-800-got-junk for work a lot but not often for our home. The team that came to our house was quick, professional, friendly, hard working, and polite. They called us to inform of traffic, give us a heads up on their timing. Thanks to Ishmael and Lucas - two thumbs up!!! read more

1-800-GOT-JUNK? Walnut Creek Metro - Junk Removal & Hauling Near Me - Concord, California

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I picked a 2 hour window for them to come and no one ever called or texted like they advertised. I called them and had to get is rescheduled for another day. The day comes and they call me confirming it and letting me know what time they'll be here. Again no one shows up and I get told the job got passed to someone else and to call the general number again. I had to go to junk hunters in Walnut Creek who were actually able to do their business as promised. read more

I user 1 800 Got Junk Walnut Creek today and got the wonderful Brian and Giovanny. They both were fast and efficient. They picked up our items within 15 minutes and we paid a reasonable price for what we had. I would definitely use the service again and thank you to Brian and Giovanny. read more

I previously used 1-800 Got Junk 3 or 4 years ago to get rid of some old furniture and was satisfied with both their pricing and service. Today I called them to dispose of tree trimming & smaller branches from an elm which lost a large branch last night (a couple of our neighbors were kind enough to cut it into reasonable size pieces). The good thing was that 1-800 responded quickly on a Sunday morning with only 2-3 hours between initial contact and their arrival. What I was disappointed about was their pricing--- they initially quoted me $2500; when I pushed back and indicated I'd look elsewhere, they dropped the quote to $1300. They removed most of the downed branches and leaves but I don't think they made any effort to compress the load so we're left with some residual mess to clean up; I'll have a tree trimmer dispose of that when they come out to lighten the load on the tree. The pricing discussion is what disturbs me. --- a 48% reduction following mild pushback from me. I guess my 46 years in management spoiled me. For a small job like this, be prepared to make your best & final offer your initial offer and don't expect me to haggle. I'll look elsewhere in the future. read more

Cristian and Adrian arrived quicker than I would have ever expected, and were professional and swift. It was "half a truck" and ran just under 600 bones. Priceless, truly, to be able to "point and have junk disappear" as it goes. Thanks so much! read more

First junk haul off I tried. Very expensive. I have gone with several since. And most importantly. Tne 2 drivers came to my door after being paid. And asked to use my bathroom?? Claiming they had gone over a bump in the road ,which caused them to have an urgency re diarrhea??!! Totally creeped me out. I told them no! And that there was a restroom down the street?!!! I tried a few others since them. Way cheaper. .. I now go with Thunder junk pleasant hill. These guys are reasonable,will work with you. ,friendly. Family business. The guys from 1 800 got junk. Creepy! read more

We had a lot of household items as well as very heavy cabinets and our got junk technicians Christian Torres and Dionte Harris did an amazing job removing everything and always had a smile on their faces. They worked really hard and represented the company very well,we couldn't be happier with their performance. Big thanks to those two men the only complaint I have is the trucks should have lift gates so these workers won't hurt their backs and would be able to continue to represent the company longer, you wouldn't want to lose good workers like these two. read more

This is the first time we called GOT-JUNK. And like the TV AD says. They made our junk disappeared the same day we called ! ! Stephen and Eric appeared right away. These professionals immediately assessed the items to be removed (furniture, heavy glass table top and cement fence post) and quickly removed them to the truck. Eric and Stephen were friendly , professional and efficient ! We highly recommend them. read more

Robert and Ryan came and picked up an entire truck of moving boxes and potential items for thrift store and garbage of course. A big job. They were amazing! The nicest and did the best job. I highly recommend this company and if you get Ryan and Robert you will be very happy! Thanks guys for all your hard work! read more

Friendly driver, prompt service, fair price. But they trashed my carpets. What kind of company doesn't train their drivers to wipe their dang feet? read more

1-800-GOT-JUNK? Walnut Creek Metro - Gross - Junk Removal & Hauling Near Me - Concord, California

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Aaron and Ishmael showed up on time and took care of business. Is that what you're looking for? No? Why are you here? Oh you said yes? Well then... what's your criteria for hauling junk? 1. Show up on time 2. Take care of business Feels like this would be a fit read more

Just got rid of a couch and chair that had died slow deaths at the claws of cats. But they put up a fight, and looked like hell. Sam and Lucas stopped by and within 5 minutes, I waved goodbye to my shredded furniture. The guys were very respectful, and did the work quickly - this review is taking longer to write. I appreciate the excellent service and will definitely both recommend and use (when my cats decide to hate another piece of furniture) the company again. Thanks! read more

We recently hired Got Junk to remove items from our home. Eric and Matt were extremely helpful and professional! After dealing with other crews that were not as helpful, Erik and Matt were a breath of fresh air! They were polite, friendly, and did their job well. If you use Got Junk in the future, I highly recommend Erik and Matt! Marilyn and Molly read more

Post-moving and furnishing a house, we ended up with just way too much stuff that ended up taking up residence in our garage. We decided we really needed some help getting all the stuff out of the space, and the team from 1-800-Junk was super responsive and got the job done! Eric and Robert were on time, friendly and very efficient in helping us with this job! We had a super pleasant experience and are enjoying all the extra space in our garage now! read more

Upfront Estimate is just that, an estimate, not a final price. I had to decline service after they were shady and tried to rip me off. If you're having them take construction or yard debris, they add on a "bedload" charge for the weight. And, in my case, they'll change the estimated volume after they've already loaded it up, My experience: I had about 15 cu.ft of broken up concrete, 2 storage bins of old clothes, and a broken office chair. The guy who gave the estimate said "bedload charge of $350 because it's chunks of concrete, and a volume charge of 1/4 truck at $498, that includes the $350." I asked him to clarify that the $350 was included in the $498, and he said yes. I thought that meant my total would be $498. When they finished loading everything up, he came back to the door, said that it came out to half a truck instead of a quarter, and gave me a new total of more than $900. With the stuff they already had in the truck my stuff brought it up to half a truck. The miscommunication on the exact total I didn't like but I could've lived with. But changing the estimate is bad, and changing it to something that is incorrect is why I'll never use them. I'm throughly disgusted! I would recommend they generate a hard number upfront, and either charge upfront, or print it out or email to the customer. read more

Sam and Memo were great. I pointed and they removed my stuff. Fast and reliable. Zero problems. Well, I did have one problem. I wish I would have used them to take more stuff. They would have saved me a whole ton of lifting - literally. Thanks guys. 6 stars if possible. read more

Mike & Stephen did an outstanding job today! Super friendly, knowledgeable, and very accommodating to our needs. We had a large sectional couch that needed removal quickly since we have a new couch on the way. They told us there was no problem and arrived early for the pick up. They were in-and-out in under 30 minutes and the service was less expensive than some of the other options I was quoted. Highly recommended! read more

The very best in every way! I use them constantly. Efficient and very very nice. And the price is right.

This is such an awesome service for us to move some of our older household furnishings. Great communications and punctual. Eric & Matt were very helpful, courteous, efficient and with great customer service!! read more

We just had two of the most wonderful guys that loaded a lot of stuff! Nick and Milan were stellar. So upbeat, kind, professional and accommodating. Can't recommend this service enough! If you need to purge your house, garage, etc. you absolutely cannot go wrong calling this service. Thanks Nick and Milan! You guys are the best at what you do!! read more

We put in an inquiry late afternoon on a Sat of a long weekend thinking we wouldn't receive a respond until the next business day. We needed to remove concrete from a decent size project preferably ASAP. Couldn't believe we received a call at 8:30 a.m. the next day with same day service as requested! Information provided about load size and rates were straight forward with no hidden fees. The 2 representatives on the phone Nate and Mike were very professional; they were flexible with changing arrival window times and patiently answered questions as necessary as well. The hauling took 2 days due to the size of the project. We had two different crews which consisted of 2 guys per day; both crews were great! All 4 guys were professional and worked diligently to get the job done to our satisfaction. Both crews were clear with communication, and made us feel comfortable with timing and pricing expectations. The job was hard and they did an amazing job! We will definitely be using this company on our future projects! Highly recommended. read more

I love using 1-800-GOT-JUNK! It's super easy to schedule a pick-up and their customer service is always super responsive. I had a pickup scheduled for 8-10 and got a call informing me they would be here at 9. Eric and Stephen showed up right at 9, we discussed what needed to be removed and the cost, and 15 minutes later they were done! Easy payment and I was able to get on with the rest of my day! Eric and Stephen did a great job and were prompt, courteous and quick. Thanks guys! read more

Great quick clean service Thanks They came on time were helpful and reasonable and got put huge items that I otherwise wouldn't have been able to remove. Thanks Nick T and Noah! read more

FAST, FAST, FAST. Thomas and Jacinto arrived on time and they worked efficiently to remove all the built-up junk I have accumulated over the years. Fantastic work from both of them and it was a great first impression since this was my first time using this kind of service. The pricing was fair and actually below what I was expecting to pay. No doubt I'll call again if I need more junk removed in the future. read more