My family celebrated our ten year anniversary in Molokai. We scheduled to renew our vows and have a family photo shoot with our two sons. We were told the photo shoot would consist of 200-250 photos and I would receive a marraige certificate. We had to reschedule our ceremony at first due to rainy weather, then we had to work around Kiku's pottery class and told we had to do our photo shoot in the evening due to the lighting when we had preferred the morning. The ceremony and photo shoot had to occur on separate days because they refused to do it in the morning. We had to drive 45 min. two days in a row. The ceremony went very well, many photos were taken. During the family photo shoot, the same thing, we spent over an hour taking photos and after we were told that 200 photos were taken, we ended the photo shoot. I was told that I would receive the disc in two weeks. Nine weeks later I was told that Kiku was "still working on it". I didn't understand why it took so long to burn photos on a CD. Not to mention that we had to pay in full BEFORE we met with them, and based our decision to do so on trust. I had to follow up continually as to the status of my disc. I was lied to and told one was mailed but no proof of shipping was provided and the date stamp on the photos was after the first disc was supposedly mailed. When I finally received the disc I was shocked that many of the photos taken were not on it! Not one photo of our exchanging our vows, not one photo of our family together during the ceremony, and only two photos of us together at the "photo shoot". Hundreds of photos were taken and specific poses that my husband and I remembered were not on the disc. After the photo shoot ended and Kiku said she had taken over 200 photos, Kiku took some action shots of my boys playing in the ocean. These were included on the disc but there were unfocused, gritty, and blurry. Later I was told that this was the case because she used a wide angle lense. When I first received the disc and was in utter shock that after waiting for 11 weeks I did not receive what I paid for, I immediately contacted them. I was told that I should have received a second disc and 201 photos were taken. I had some sense of relief. But then I received a call the next day from Kiku. She called me at 9 am Hawaii time and was very angry that she had been "thrown into the situation" and she "had a headache' over it. It was too early to speak with me about it so she had to call me back. She later apologized and admitted to deleting some of the photos, She had assumed I had been sent the photos by Kevin. She offered a refund which was a nice gesture but more importantly, I was wanting the photos of my family during this special event, not money! I was told a second disc would be coming, when it arrived it was the exact same as the first disc! At that point I agreed to accept the refund and now she is rescinding it. Even worse, I am receiving unprofessional emails from them that we were unprepared and our children should not have been playing in the ocean on their vacation in the middle of summer! It was only until after the photo shoot was completed that they started to play in the ocean. Furthermore, when I asked for the marraige certifcate we were told it would cost extra. I have never in my life experienced such unprofessional service. I waited 11 weeks for my disc, received only 52 photos of the 250 promised, and at that there was not one good family photo of all four of us. I will never get to celebrate my ten year anniversary again. I hope this experience can save someone else the aggravation we have had to experience. Especially if you have kids, be careful, many derogatory comments have been made about my two boys because they were so "dificult" yet Kiku advertised herself as working very well with children. She was nice at the time but the emails she has sent us are shocking! I have a 4 and 7 year old and they behaved very well, they were excited to see the ocean on their vacation and they waited until after the photo shoot ended to play in it. All I have received are insulting remarks from the both of them and refusing to take accountability for their poor service. How they can take money after deleting photos taken and sending damaged and an incomplete product 11 weeks later is totally beyond me! read more
