I had reached out to a few other Plumbers before selecting Roto Rooter - but rec. ridiculous…read morepricing before even making the appt. So thought I would call a Roto Rooter from the tv commercials... and away goes trouble down the drain. My life is a mess right now and just needed to get this done... hopefully with not to much of a loss. They had an appointment for me next afternoon and they 2 men came on time ( I was delayed actually and they were very kind) They introduced themselves as Brandon and Jose. I asked for pricing prior to their service - they explained - I thought it was reasonable ($396 flat price for snake service) - which is what they thought I needed. I closed my office door - let them work - they came back about not even 30 min later advising it will only cost $217 and they were done! WOW. They did mention that they would suggest new toilets and based on the service I received - I would even call them back to have this done when I am ready. Thanks Roto Rooter for making this issue in my life a non issue!

Would not recommend. The guy over the phone was condescending and rude. Scheduled an appointment…read moreand they didn't show. Called and the guy said yep it's late they'll have to come probably tomorrow when I had waited all day and taken off work. Not professional, not good quality service, save yourself and look elsewhere.

This IS the company you want to do business with. Nancy has spent lots of time getting us used to…read morethe level of service we could expect if we ever needed them. Recently I had a smaller issue that I just needed a second opinion or a bit of guidance on. I emailed Nancy and she put me in touch with a true professional named Jacob who listened intently and gave great advice. This personal touch mixed with ultimate professionalism says everything to me. While customer service seems to be a thing of the past in quite a few industries, this company is still going above and beyond. I followed up with Andrew the owner to thank him for having high standards and an excellent team. WTG!

I had them come out and look at my crawlspace for a vapor barrier replacement and general…read moreinspection. Came out same day to look at space and gave me a bid. Work was done a few days later. Really pleased with this company.

These guys are the Best! Our main line was clogged and Darrin worked thru various solutions until…read morehe got it clear. He also saw a couple other things and fixed those as well at a super fair price. Yvonne was very helpful, pleasantly scheduling Darrin in so that we could shower again. You guys ROCK! Mark

Darin is the only plumber I trust. He is honest and will give you a full picture of your options…read morewith respect to repairs. He is more than reasonably priced!

It isn't easy learning all the new things to owning a house. And I don't even really own the house…read more My mom is still the owner, but after dad's passing 2 years ago, I became head of her household. Mom is unable to do many things. So, it's up to me to take care of things. There is no manual for adulting! For the 3rd time in 10 years, the most recent being 2018, the water heater broke. And leaked again into the house. I remember the disaster my parents suffered in 2018 and I wanted to cry thinking it happened again. But, I put on my big girl pants to check Yelp for a plumber. And that's when I found 5 Star Plumbing! David and Barbara are so great! I told them my situation. They were cooperative, friendly, informative, and the greatest blessing overall. David put my mind at ease of how the situation will get fixed. And he took care of the water heater and pipes! Barbara is amazing with scheduling and any information. This is my plumbing go-to! I have a minor situation with a sink and I know it will get done soon! My house schedule has been crazy lately so I have to put it on hold. But I have a trustworthy company! Highly recommend!

Five star plumbing really is five stars! No one calls a plumber happy and in a good mood and the…read morewomen who answered the phone was so friendly and so calming! Within minutes I had a same day appointment and reassurance my issue would be resolved! The appointment itself was so easy. The service plumber was friendly and knowledgeable and resolved my issue timely and so inexpensive.

Pleasantly SUPER surprised!!…read more I actually contact Anderson Plumbing on yelp, but never got a reply. Hawthorne contacted me immediately by text within minutes, and also phoned the next morning. I first told them, i already contacted another company, and i didn't want to complicate things with the service... When the other company didn't reply, i called Hawthorn! They scheduled me the same day. They gave text updates. They were clear and detailed with what i needed to do, what they were going to do, and their completion details. (phone, email, and photos) Their price was very reasonable. With experiences like this, i have thought of other work i would like done, that i have been putting off. It felt great to have accomplish this repair, with very little effort. THANKS HAWTHORNE!

A+ front to end. Scheduler was prompt, followed up with both a text and email to confirm the apt…read more Chris Wheeler showed up for the diagnostic and was quick with opinion (and he was right) and estimate. Day of work Chris was prompt, explained the what, how and when and nailed it. Radiant System is working again. Hawthorn is our HVAC / Plumbing parter from here forward and should be yours too.

Luke Eschen did a fantastic job replacing our shower valve. He is punctual, profesional and…read morepersonable. His work is that of a perfectionist. I intend to use him on future plumbing jobs. 908.00

I previously had a good experience with Hoffman Plumbing, so when I noticed a small leak from the…read moretemperature and pressure relief valve on my water heater, I called them out again. This time, something had clearly changed. They charged me $99 just to provide a quote and then tried to turn a simple, clearly diagnosed repair into a massive upsell, with multiple wildly inflated proposals that had little to do with the problem I called about. Before they arrived, I had already done my own troubleshooting and correctly determined that I needed a new T&P valve, a new expansion tank, and a whole‑house pressure‑reducing valve. It was a straightforward, targeted repair. Instead of focusing on that, Hoffman gave me five quotes: Replace all plumbing (supply and drain) plus the water heater, expansion tank, and pressure regulator: $35,611.00 Replace all supply plumbing plus the water heater, expansion tank, and pressure regulator: $23,874.00 Replace all supply plumbing but not the water heater: $20,365.00 Replace just the water heater, expansion tank, and pressure regulator: $4,800.00 Finally, the work I actually called about (and I had to ask specifically for this quote because it was not given)--replacing the pressure regulator, T&P valve, and expansion tank--dismissively labeled the "bandaid option": $2,180.00 That last number was for the exact repair I had already identified myself. I later bought the parts and did that "bandaid option" on my own for about $150 in materials. Seeing a roughly fifteen‑times markup on such a basic, well‑defined repair, after being talked down to, made it crystal clear they were pushing high‑dollar, out‑of‑scope work rather than providing fair, proportional service. The attitude matched the pricing. Instead of respecting that I understood my system and wanted a targeted fix, the plumber treated me as if I were clueless. The underlying message was obvious: don't just repair what's wrong--let us replace as much as possible for tens of thousands of dollars. About a week later, I received a voicemail from Hoffman asking when I wanted to schedule the work. I called back and explained why I would not be moving forward: the extreme quotes, the mismatch between what I requested and what was pushed, and the fact that I had already completed the repair myself. The person on the phone showed no empathy, offered no apology, and simply said she would close out the call. A couple of days after that, I got a text from the same person, clearly forgetting that we had already spoken: "We'd love to earn your business. What's holding you back from moving forward? If it's the price, we offer financing and may have discounts available. Text me back or call anytime. I'm here to help!" After being quoted up to $35,611.00 for work I never asked for and $2,180.00 for a repair I did myself for about $150, receiving a chipper financing pitch was beyond frustrating--it was insulting. It told me they either weren't listening at all or didn't care enough to track a very clear, negative response. In short, my one‑star review is based on: Extremely inflated quotes: $35,611.00, $23,874.00, $20,365.00, $4,800.00, and $2,180.00 for a $150 repair. A condescending attitude toward the appropriate, targeted repair ("bandaid option"). Tone‑deaf, sales‑driven follow‑up that ignored my explicit decision not to proceed. I did not hire Hoffman Plumbing for this job and have no intention of doing so in the future. If you value honest pricing, appropriate recommendations, and being treated like an informed adult instead of a walking checkbook, I strongly suggest you look elsewhere.

After 32 years, my hot water heater finally failed and sent water flowing across my garage floor. I…read morecalled American Home Shield, and they assigned me Titan Plumbing, who could not come for more than a week. I complained and escalated my service request specifically for Van Allen Plumbing, with whom I'd worked many times in the past. Martin arrived in less than 24 hrs and turned off hot water heater's main water and gas lines. He confirmed the 1992 unit was kaput and sent confirmation for a new hot water heater w/all code upgrades required to pass permit inspection. He drained the water heater and swept the standing water out of my garage to create a safe surface to walk on. This was very important, bc I'd just had a total hip replacement and was cautioned to avoid slippery surfaces. I'm happy to report Gabe and Roman installed a new water heater that passed City of Reno permit inspection in less time than it would've taken the other guys just come out to inspect the old one. Once again, Van Allen Plumbing came to the rescue, and I could not be happier!

They will not stand behind there work came out 8 months ago to fix a leak under my house I assumed…read moreit was good went under there and it was not fixed called and they where not willing to fix it.

I have nothing but great things to say about Easy Rooter! I have an old 1940s home and a few months…read moreago my sewer line completely failed - tree roots and cracks and no clean out installed. Ryan gave me a quote that was significantly better than some other local companies, and was able to come out and fix it immediately. They promised they'd be there at 7am and be done by 3 the next day - and they held to their word! They came out, relined my sewer, installed a clean out, and covered up the hole by 3pm, even hauling away the big rocks they dug up. They did such a great job that I just hired them to repipe all the plumbing in my crawl space and yet again, they gave me a super reasonable bid and were 100% true to their word. This time a crew of 2 younger guys came out - they were extremely polite, got the job done in the time promised, and cleaned up and were on their way out in a day! Plumbing issues are a massive pain in the butt but these guys do live up to their names - they made the whole thing EASY. Every single employee I have interacted with from Liz in the office, Ryan giving bids, and now 3 other service guys have been amazing - super friendly and kind. This even includes the guy who came out at 7pm on a Sunday to clear the line when I first had the issue - nothing but amazing people work here. I shouldn't need any more plumbing now that they fixed it all, but if I ever do, they'll be the guys I call every time. I HIGHLY recommend Easy Rooter!

Ryan Albert gave me an extremely reasonable bid to install a new waste line from the house to the…read morestreet. I decided to go with "Cured-In-Place Pipe" because it only requires a single hole approximately 2'x4' instead of a trench through my landscaping that would cut very big tree roots since the trench would have been within five feet of four very large trees. Replacing the pipe would also have left three feet of my old (orangeburg) pipe from curb to the city connection, unless willing to pay an additional thousand dollars for 3 more feet. Ryan and two crew members showed up at the scheduled 7 AM time and did an excellent job. Finishing around 2:30 PM after the city inspector approved the work. Ryan and his crew were professional and careful with all the landscaping. They installed a new ABS cleanout, backfilled and cleaned up the work area beautifully.