I had them come out and look at my crawlspace for a vapor barrier replacement and general inspection. Came out same day to look at space and gave me a bid. Work was done a few days later. Really pleased with this company. read more

This IS the company you want to do business with. Nancy has spent lots of time getting us used to the level of service we could expect if we ever needed them. Recently I had a smaller issue that I just needed a second opinion or a bit of guidance on. I emailed Nancy and she put me in touch with a true professional named Jacob who listened intently and gave great advice. This personal touch mixed with ultimate professionalism says everything to me. While customer service seems to be a thing of the past in quite a few industries, this company is still going above and beyond. I followed up with Andrew the owner to thank him for having high standards and an excellent team. WTG! read more

I needed water damage demo /clean up after water heater decided it wanted to die on me! Jake & Tyler took care of demo portion and placing fan equipment, Nathan & Joe came to monitor moisture levels and remove equipment when everything was dry. The team explains things and addresses any concerns client has and they get the job done with the least amount of inconvenience as possible to the client. I would recommend them for any job related to water / fire clean up, I wish they also did the construction portion but guess we can't have everything! read more

Nevada Water and Fire Restoration provide outstanding service. They have helped me with water damage issues to smaller problems. The depth of knowledge and solutions is extensive. From the first phone call reception to various technicians and supervisors solving my problem was their focus. I learned a lot about many parts of my problem, and treatment options. They worked so hard in my crawl space during very hot weather and hauled away a truckload of gross old debris. I appreciate their hard work, positive attitude, concern for my home, and the work performed to mitigate the situation. Polite, clear communicators, and thoughtful. read more

You know, it's never a great day when you come home to three inches of water on your basement floor, a raining ceiling, and a window that's now doubling as a waterfall. In all the tumult, though, it's reassuring to call someone like Garrett at NV Water & Fire. He knows his stuff and exudes confidence from having seen it all but never in a way that's condescending or patronizing. He's professional through and through and answers calls and texts so rapidly that I wish he'd take more time off for himself. The company also hires great people. Seth and Matt were quick in the takedown of our waterlogged basement, and best of all, they carefully excised my husband's homemade bookcases so that we can reinsert them. They were also polite and professional and obviously knew what they were doing. When they ran into a slight issue, they called Garrett to get the go-ahead, which we also appreciated. This is a solid company that knows what they're doing. You can't go wrong. read more

I was searching for residential water damage repair and came across NV Water & Fire Restoration. It said 24/7 contact available so thought I would give it a try. WOW. Andrew responded in seconds. I was amazed at his understanding of my situation, and well reasoned recommendations for the best plan of action to address my project requirements. He encouraged me to reach out to him if I had any questions at all and, to me, his accessibility, understanding and virtually instantaneous response were magical. I am so grateful that my "give it a try," yielded such a fast and comprehensive response. Thank you! read more

I highly recommend this company. They were recommended by our insurance agent. We had a major water leak in our Incline Village 2nd home condo. Within 2 hours after our 4 pm call, their crew arrived from Sparks with extraction equipment, fans, and a dehumidifier. They hauled away the soggiest portions of carpet that evening. The next morning, their project manager, Joey, arrived, assessed the extent of sheetrock damage, and put together a plan. The next day, their crew arrived to remove the remaining carpet, carefully removed and wrapped our furniture and decorations, installed plastic isolation barriers, and installed a multitude of fans. When the crew cut away the wet sheetrock areas, the cuts were done neatly, which makes drywall restoration easier, and cleanup from that messy task was great. Joey was always responsive to phone calls. At the completion of the dry out process, we received a detailed report of the work that was done including graphs of the moisture monitoring process. Throughout, the staff performed at a high level of professionalism. read more

8/07/2020 -update to earlier review. Unfortunately I can't take back anything I said in earlier review as was 100 % true as far as their employee that came out to my home but I am giving a higher rating due to the company acknowledging this was not best practice and apologizing for same with a nice card , written apology, and enclosed a Starbucks gift card. Nice gesture and have to give them credit where credit is due. read more

Nevada Water & Fire Restoration - Damage Restoration Near Me - Sparks, Nevada

I am satisfied with the remediation work the NV Water and Fire completed on my home. It passed inspection for mold-free surfaces, and the house is now clean and safe! It seemed incredibly expensive, I have to say, but it was necessary work and well done. read more

This company has INTEGRITY! Some floor tiles were broken when the workers carried out a very heavy tub and the workers came forth and reproted it. There were many workers coming and going so in reality it would be hard to say who broke the floor tiles. This company owned and and paid for the repair. Jake Moore was an absolute star to work with and kept me updated throughout the entire process. read more

Very professional & exceptional service. From start to finish, Garrett was on top of everything. He went above & beyond and also helped submit claims with my insurance company. Also, Mike & rest of the staff deserve a big thank you for being a part of this process. Wishing you all the best. Angelina W read more

Hired this company back in December 2022 to restore a flooded crawlspace. Ended up paying over $8,000. This company was inconsistent throughout the entire process, leaving the job for multiple days at a time with no communication, giving times and dates of when they would be back and then not showing up or calling. We had to reach out to them multiple times ourselves while going through this high stress situation. Upon final completion of the work, we paid on time to carry out our end of the agreement, however this company was careless and without consent cut through a foundation vent on our newly purchased home. They packed up and ended work without informing us of this damage in an attempt to decieve us. I spent 2 months calling the project manager at this company and was promised the vent would be fixed soon by a contracting company hired by this business. Not surprisingly, they never held up to this promise and the vent remained damaged. I asked to speak to the manager for help and and was connected to the owner, Andrew. I informed him of whats been happening at his company and even let him know how upset I was that im the one putting in all the work to reach them and no one is doing their job on that end to make sure were okay. He assured me he would handle it so I thanked him and let a few weeks pass. Three weeks later I call Andrew back to let him know that still no one has contacted us and told him im at my whits end. He then screamed at me for expressing any amount of frustration with his company. He laughed at me and told me we aren't the most important project they have at this time. He still promised to follow up with the contracting company and get the vent repaired. It's now been six months total of constant contact with this company on our end and we don't have a solution. Andrew offered a lousy $300 for a job that will cost well over $1,000. The owner Andrew refuses to do his job and follow up with his customers who's home was damaged at the hands of his employees. He expresses no amount of care or professionalism. We do not ever hear from him unless we make the attempt to find him first. Had we not paid them for the work until the vent was repaired, Im sure I would have a new vent by now but we were trying to be respectful and compliant customers. We are now suffering with our last half a year being wasted with tears and frustration and now have a massive repair to figure out after spending our entire savings on our unexpected home flood. We have children to care for, im pregnant, my mom just passed. Who does this to a family? This is the last thing I should have to worry about, a repair that was caused by THEM. Nevada Water and Fire does not care about their customers and is in cohort with the contracting company who also transacts business in the same way by not showing up for work or providing assistance. read more

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I am cross posting this review I did for TWP because they coordinated with Nevada Water & Fire Restoration. I had one of those things happened I always feared. A burst pipe and needing to have my main water shut off. It happened Sunday so I waited until Monday to call initially, Jolly Rooter. When I called in I was told they would not be able to help until Thursday, but the person I spoke to was great and recommended TWP as well as giving them a heads up about me calling. I was set up with Adán. Him and his associate were an absolute pleasure to work with. Very friendly, thorough with initial inspection, and went over possible fixes after locating the issue, and found it was not the main line but something further up, so I was back to having water in my home through the rest of the process. From the burst pipe, it had flooded my crawlspace and Adán continued to go above and beyond, helping contact a company and put me in touch with a team that could drain the water out (Nevada Water & Fire Restoration, Jacob Moore). Jake was also wonderful to work with and went over damage and replacement he recommended as well as helping with the next steps on contacting my insurance since I was a bit lost never having to go through this before. He got a team over the same day to clean up the crawlspace and coordinated with Adán so his team could fix the broken issue the next morning. They just wrapped things up and I am back to normal again! They took a situation I was dreading and stressed over and came to the rescue. I cannot recommend either company enough and will continue to use their services for all of my future needs. read more

They responded immediately to a water heater leak that flooded my bottom floor. They stayed late in the evening removing water and setting up drying equipment. In addition they worked with my insurance company to make sure most of the restoration was covered. read more

This is the second time I needed clean up due to water damage in my home this year. Nevada Water & Fire Restoration is amazing. I was lucky enough that Mike and his crew handled the issues both times. He is timely, conscientious, polite and has always respected my property. I highly recommend this company, and if you have a chance to request Chris as the project manager along with Mike and his team you will be very pleased with the results! I couldn't be happier! read more

Garett knew what was going on and didn't waste any of my time. The quote was substantially lower than most of the surrounding companies and they did the job perfectly. If you do your homework and get multiple quotes you will see why I'm writing this review. Great work and reasonable pricing from these guys thanks for not trying to scam people out of thousands of dollars like most of the other similar companies in Reno. The Customer Service specialist Jessica was also very professional and helpful! All in all, I'm a happy customer! read more

Friendly, fast, efficient and affordable. Brandon and his crew were nice to my annoying, pushy cat who had to be in the middle of everything. Thank you! read more

They were great! I really appreciated the communication with them as well as their professionalism. They were able to come to my house shortly after I called for an estimate as well as after I called to have the work begin. I will certainly recommend you to anyone who asks if I know of a company to use for mold mitigation. read more

We had an outside water faucet valve break and ended up with water damage in our master bedroom. Sierra Plumbing recommended Nevada Water and Fire Restoration and they sent out a crew within hours and got the drying process started. They were all so professional and kind. We are so grateful for everything they did! read more

Nevada water and fire were extremely professional and extremely kind in the tough time we had with the flood under our house. They worked quickly so we could get our water turned back on and make the underneath of our house safe. Definitely will recommend them to anyone looking for restoration read more

I had a musty smell in my guest bathroom. It was persistent. I called two companies. The first charged over $145. Couldn't figure out what was causing the issue. Well here cam Jeff from Nevada Water &Fire. He listened to me, brought out tools that identifies water etc. (something the other company said in their add that they had. Found out no equipment yet). Jeff could not find any leaks, but asked if this bathroom is used all the time. He gave me a couple of suggestions. They have worked and no more smell. Thanks Jeff. If I have any water problems in the future, this company will be the first call I will make. Ky read more

Figured I had mold after a slow leak in roof & bubbling on kitchen ceiling. Nevada Water & Fire came out the next day, cut out the ceiling, found the dreaded mold & rectified situation within a few hours. Chris contacted appropriate people to complete job & left necessary equipment. Extremely professional, responsive, compassionate & knowledgeable. Very reasonable pricing. I highly recommend. read more

Andrew and Jeff were very thorough and informative in giving me a quote. Brad and Daniel came out to do the job. They did a great job remediating mold in my crawl space. They were professional and courteous. Kimberly promptly returns calls and is pleasant and helpful! Mold free! Thank you guys so much! read more

First of all, a great company to work with, professional and knowledgeable. Jeff was on top of everything from advice on how to file a claim to what needs to be done in clean up the water damaged wall, wood floors, and crawl space. Brandon and Cameron are the best handlers; pay attention to the details like their own. We strongly recommend this company to everyone who is in need of their services. read more

The crew scheduled to show up on a Friday never showed. They rescheduled for Monday. When they left they had to come finish installing their equipment because some of it wasn't working. The tool we use to open our crawl space went missing. When they were all finished and had removed their equipment they did not take down the containment sheets which resulted in another trip out. And then when they took the material they had put over our cold air return down they broke one of the clips that hold the cover in place. The guy was going to put a screw thru it to hold it in place. The office offered a reimbursement for the cover which is not enough to cover the cost and we have to find one and install it. Totally not satisfied with the service or actions of this company. read more

Nevada Water and Fire Restoration is amazing! Everyone was fast, professional and a pleasure to work with. We had a pipe issue and they made the time for us even in the busy holiday season. We are so lucky to have received their recommendation and will be telling everyone who know about them in the future! read more

Work done professionally. Honest, reliable, respectful and friendly service. Before- and after- photos of work were provided to home owner. Highly recommended. read more

Nevada Water & Fire Restoration - Vapor barrier after completion - Damage Restoration Near Me - Sparks, Nevada

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Garrett was very respectful when evaluating the situation and setting up the contract. The work is professional, timely and the men know what they are doing. So polite! Austin, Kyle & Jeremy are honorary son material. Back in March the pipe at the back of the house burst, ultimately flooding not only the crawl space but the living room and kitchen as well. The Restoration team did their magic and all was made right again. And then this November there was a leak in the main water valve at the front of the house. No water inside this episode but the crawl space definitely flooded - again. The team came back to remove the newly laid plastic and once more suck out the water. The fanning/drying out process will take more time than before as we are just getting into winter. Relining with plastic will come in the spring. The good news coming from the owner of Nevada Water & Fire Restoration is that statistically homeowners will have 1 - 2 water issues in their lifetime. So we have made the count in one year with the anticipation that it will be smooth sailing from here on out. We are so appreciative of the way Nevada Water & Fire handled both water situations. They truly are #1 read more

Response time: immediate. Quality of work and service: exceptional, down to the smallest detail. Price: very fair. I will not hesitate to recommend them to even the pickiest of my friends and family. read more

I had a situation at our home which required this WONDERFUL company to help and we are so very happy with the work they did! I highly recommend this company if anyone has a situation at your home or office. All I have to do now is put 14 foot curtains back up but I'll figure it out! Nevada Water and Fire...thank you! read more

We had water damage in our home Nevada Water and Restoration did a great job taking care of the damage. Everyone we had contact with from this company were friendly, kept us informed and would definitely recommend. read more

I'm a Broker, Realtor and Property Manager in the Reno and Sparks area in Northern Nevada. We've used Nevada Water and Fire Restoration (NWFR) on at least three projects the past year where there was a major water loss/mold/or pet smells where we needed the services of NWFR. With every project, this company had always been professional, had good communication, met target deadlines (except storm delays), and provided detailed reports and invoicing in a timely manner. This is all critical in my industry! One project in particular, we had a crawl space that kept filling up with water and had developed mold. NWFR was hired for mold remediation and ended up needing to drain the crawl space several times. The project was a frustrating one for a contractor as rain would wash in more water unexpectedly before NWFR could finish their project in the crawl space. But they were persistent coming in during the storm breaks and did a amazing job at cleaning up the crawl space and making it safe again. There had been three other companies we used before NWFR and they all failed in comparison to this company. They now have a customer for life from me and my office. read more