Very knowledgeable and they follow up better than most. I highly recommend them for buying tires…read more Great pricing and service.

Not one set of tires I've ever bought for this place is on the road for their expected lifespan…read more Usually about half of that. The other thing is they don't honor their warranties- they aren't worth the paper they're written on. Their staff turnover is incredibly high and the quality of their training is poor. Do yourself a favor and go somewhere else.

Came in at 9 am for an appointment, for an alignment and oil change. After my services were…read morecompleted and I left. I get down the road and my steering wheel is way off to the left after "Bret" told me that it was straight. Don't lie to your customers. It's ridiculous. I come back and express my concerns and that I was pretty irritated, his answer was "well we can do it again if you want" no your gonna do it again. I paid $209.99 for a lifetime alignment, he was irritated that I came and brought my car back. Don't bring your car here ever. All the other reviews were correct about this place. Upper management needs to look into this crap. Unacceptable Firestone. I will be taking my car somewhere else after this!

I went in to get my brakes fixed and it took 6.5 hours. It took them 3.5 to put brake fluid in…read morebecause it took 4 hours to get it ordered. They didn't provide an update unless I asked. Slowest Firestone ever.

Got there 10 minutes before closing to have a tire repaired. Customer service was exceptional…read more Were willing to fix tire at no charge while we waited. Had been putting off new tires for too long already so asked for best price on replacement of all 4 tires. Got a great price and still installed while we waited. Saved repaired tire for spare (it was best of the 4 old tires). Would recommend this Discount Tire location to everyone. Every employee was friendly and professional from a great sales rep to technician to the store manager they definitely earned a 5 star rating. Don't buy tires until you've checked them out!

These guys and this company remain awesome! I was on a road trip far from home and developed…read morevibration at highway speeds. They started a wheel inspection and balance before my appointment time, made sure I was aware of the issues (much worse then a balance problem), were creative in the solutions at a very reasonable price, and got me back on the road promptly. Thanks y'all

We were given an estimate prior to the service appt that was detailed so we knew what expense to…read moreexpect. We scheduled our appointment, dropped our car off the evening before , and were in communication with Tilton's a few times the next day to figure out pick up. ( at a previous appt they offered to pick me up to return to get my car but we didn't need that this time ). We have used Tilton's for over 20! years and have always been satisfied . They are honest and they do great work.

Excellent service and the prices seem to be lower than other places I have gone. They have replaced…read moremy door latch, rear tail light, I've had an oil change and rear brakes done. Great job done on everything. Tiltons is my first choice for service on my car.

Hamilton rd location has always treated me with respect and kindness. Their work is good I think…read more They have changed my oil, I bought new tires and have them rotated, they work on my cylinder, and many other things. I think their prices are fair. I like working with Michael and his staff

Stood at the counter for 5 minutes waiting to be helped. Making eye contact with multiple people in…read morethe back and one even walked up front behind the counter without saying anything to me before disappearing back into the work area.

I got a flat tire so brought my car in on the spare. I called ahead and they confirmed I could drop…read morein with no appointment. They were quick in getting my car in (20min all in?) patched the hole (FOR FREE), put my spare back in neatly and even pulled my car up after the service was complete. Fantastic service, friendly providers. Will definitely be back!

Beware, this place will scam you! I booked an oil change to take advantage of a Goodyear…read morePresident's Day Flash sale. They didn't honor the flash sale price. At the time of the service I received an email with an increased price. Then when I picked up my car, they charged an even higher price. What concerns me most though is that the service technician said my air filters were "long overdue" for replacement. However, I'd replaced them just four months before the oil change. I refused the filter replacement service. When I got home I pulled the filters out and they look brand new.

I'd give zero stars if I could. Stay away from this location. I had an appointment at 1PM and…read moredropped my car off for new brakes and was told it would be done in an hour and half. When I called 3 hours later at 4PM I was told they were playing "catch up, pushed my car back and hadn't even started the work on my car!! Had the audacity to ask me, what would the latest time you could pick it up?' Huh? I needed my car back after 3 hours I have no latest time to come get it. Very unprofessional, incompetent group of employees working at this store.

charged me for an inspection when it was supposed to one free with an oil change and didnt even do…read morethe oil change. will not be returning, also overpriced. did not perform the service i requested.

Good Job took in vehicle immediately after initial call. Did thorough job of locating problemread more

Mike did a great job for me. My Mitsubishi outlander sport need brake pads, rotors, and calipers…read more Great job and great price.

Guys at Shawn's are fantastic! Top notch! Service was…read moregreat, price was great! Have done tires, brakes/rotors

used them three times and got blazing fast service however…read morethey don't put a torque wrench installing your wheels. Also they stripped a thread on install. they told me come on out we will look at it only to tell me they did not do it.. after they installed my tires i had a problem with them and bought hire quality tires from Discount Tires when they removed a rear wheel one lug was stripped coming out. So i know it was stripped on last install at Shawn's Used and New Tires 3595 Cleveland Ave Linden-Columbus, Ohio their service and prices are great but overall it has cost me more $$

Wow, the service here is on another level! The short version - They are caring, honest, thorough,…read moreefficient, and really put clients first while communicating every step of the way. The long version - I had a bad experience at a different shop where my first call was great but my on site experience was terrible so I decided to call around. Cody answered and really set the tone for a wonderful experience. He was kind and accommodating, but I was still skeptical. So I showed up and was greeted right away even though a handful of people were already in line. As another employee walked by, he also greeted us and let us know it would be just a couple minutes. The place is bright and clean with a very comfy waiting area that includes drinks and snacks. The line moved quickly and Mike was the one who checked me in. He took the time to find out what my concerns were and asked questions to get as much info as possible for the tech. Even with other clients there, Mike gave me his full attention and didn't rush, yet everything was efficient and thorough. You can tell he genuinely cares about helping people and that's the vibe I get from the whole team there. I was able to take the shuttle home even though the regular driver was off that day. Curtis (an advisor) filled in and was so friendly. At this point I was still holding on to a little of that skepticism because I've been a service advisor, I've had over 100 vehicles, driven over a million miles, and had work done in at least ten different states at countless shops. I know electrical issues can be difficult and some techs just push them out the door without doing any work. Luckily that's not the case here. I got a call from the technician the same day. He explained what was going on so far, asked a couple questions, and let me know what the plan was. Again, no rushing, just kindness, caring, and good energy. I'm sorry I didn't clarify his name, I heard Muño but I could be way off. Either way, as a customer, he was one of the best technicians I've talked to. I later got a text with the inspection report. It was clear, thorough, and had videos of my vehicle along with pre recorded videos that explained some of the systems and issues. Then I get a call from Mike and we talked about how to prioritize the repairs since I'm on a budget. He didn't try to make me feel bad for not being able to get some of the work done, he didn't change his tone and rush me off the phone. He was compassionate and gave me honest feedback about which things are safety concerns and which ones I can come back for when I'm ready. I am so impressed with the whole team at this location and love the fact that everyone communicates so well. I didn't have to call them once and I was able to text if I did anything. I don't think you'll find a more caring team anywhere. I've had plenty of good advisors, good managers, and decent techs individually, but in 30 years of vehicle ownership, I have not found a place where every single person down the line held the same standard of honesty and kindness. This is now my go to shop for everything and I don't even live nearby! So if you need work, even if you're 20 miles away, this is the place you need to go!! Side note, check out their site for easy scheduling or special offers.

What an amazing experience! Booking an appointment was easy…read morepeasy. Great web site to book the appointment. VERY thorough check up report on my car with pictures and videos included of any issues. Free shuttle back to your house 2 minutes after dropping off your car. Wait wait what? Amazing. They would have picked me up when my car was ready if I wanted! Christian music, the Bible and other Christian Books along with snacks, drinks for your waiting experience! Professional service and fair prices! It just doesn't get any better than this. Businesses in all verticals should take note of this company on how to run a business.