Great customer service!…read more I appreciate the recycling philosophy and I want to be a patron to businesses that support a reduce, reuse and recycle model. Well laid out with plenty of equipment! I got exactly what I needed for what I felt was a fair price. I especially appreciated the hours of operation. I was able to go by after work. I had planned to browse and price compare, then go to REÍ and Sportsman's Warehouse. Gear Hut had just what I needed that would work for me. Support local, and support conservation! Support Gear Hut!

This is a very cool used gear store that has a little something for everyone. If you are in need…read moreof gently used ski, camping, rock climbing or other equipment, I highly recommend starting your search at at Gear Hut!

Never a complaint. Products with discounts on last year's styles and "irregularities" that still…read morelook amazing. Extremely excellent value with products. Staff always available and helpful. It's Patagonia so never a complaint from a consumer

I don't usually write an update so soon, but after today's (3/12/26) amazing event, I just had to!!…read moreI am sure you can tell from my excess photos, we shop here too often... We are very loyal customers. Quality/Quantity - Here for the Wax and Watch event DIG. My first time and what an amazing event. Fundraising for so many nonprofits, see pictures. Also sponsored by Fifty Fifty Brewing Co; I had a few too many beers, too good of a time. I also found out about Fifty's Grand opening at RPM, which we also supported and attended the next day, see other Yelp Review. Non alcoholic drinks were also available. Too lazy to have brought our equipment for the wax. Plus Mt Rose gives us each 4 free waxes that I rarely use up. Raffle - We did NOT win. Atmosphere - Clean and organized location. Love the NV art on the side of the building/in the parking lot. Cool! See pictures. Open 7 days a week from 10am to 7pm and on Sundays from 10am to 6pm. Small parking lot, but because we came in off peak (weird) hours, it is rarely an issue for us. And today we got lucky as the lot was full but a car gave us his space. Service - The team is so welcoming and friendly. This is the #1 reason we are loyal customers. Events available - See website. Again, my first but NOT last time that I will attend an event. We will probably come back Sunday for the Mt Rose Passholder Spring Sale. Price - Expensive, but worth the quality, service, and culture. Owner Comment - Congrats on your success since 1973. And thank you for also giving 1% to not-for-profit workers "to defend the earth." And having programs that raise awareness of environmental and social issues. My favorite program is Worn Wear. You can either sell Patagonia your used clothes or trade them in so they can fix it. I believe that reusing is better than recycling. Furthermore, they give you credit ranging from $15 to $150.

You guys really are the best sporting goods store in the Reno area. Customer service has always…read morebeen outstanding. You have a great selection of everything. Good quality stuff with name brand familiarity. I appreciate your selection of firearms and holsters and fishing equipment. May your success continue...

This place has been around forever, probably one of the oldest businesses on Kietzke, I have…read moreshopped here for both fishing tackle and firearms accessories and the shop is always well staffed and the salespeople know their stuff. If you want advice from hunters and fishermen who actually have lots of experience doing both in Northern Nevada, this is where you go. My only complaint is the prices, which are going to be more than just about anywhere else in town but I suppose that is how you keep the shop well staffed with knowledgeable people, but still puts it in the "if I can't find it anywhere else, I bet I can find it here" category. And the parking can be a headache when it is busy.

Had a fantastic experience at REI yesterday. Daisy helped me pick out a pair of Merrell hiking…read moreshoes. She was very knowledgeable and made sure they were just what I needed. I love them! Thank you for your help, Daisy!

7/10/25- It's…read moreironic- I never used to shop at an Rei when I lived in Elk Grove, Ca.. probably because it was further away.. Since living here, and it's right next to Costco.. I'm a frequent shopper.. Purchased some Hoka's back in November- but one side started ripping - so I returned and purchased another On shoes.. Surprisingly they did not fit.. (yet I have four pairs that are the same size and fit).. go figure- Returned them and started browsing in store.. Just my luck- found a nice On pair- I like these because it's really not messy on the upper.. Noticed an email on the Rei app about the new On Cloudsurfer 2 trail running-.. Wow- those are ones I just got..! Comfy and decided to wear them today..

Getting excited for warmer weather and decided to stop in at Sportsman's Warehouse. They have an…read moreabundant load of fishing equipment to choose from. Will need to take inventory of what I have at home and will definitely return to stock up. Lots of poles, reels, floats, lures, etc. Also looked at the Carhart apparel. Prices were reasonable. This is not an "REI" per se. If you are into hunting, fishing, and shooting, then this is the place for you. Service was great. Very helpful folks asking you if you need help

Whether you need new outdoor clothing or footwear, camping gear, or a new cooler, they have you…read morecovered. I noticed on a recent visit that the store did not have as much merchandise as it did, say 15 years ago, but that is a reflection of peoples online shopping preferences. There is still a good selection of items that you can check out in person and pick up locally.

We were staying in Reno & wanted to take a tour to Lake Tahoe. Jim was an excellent tour guide. We…read moregot wsy more than we expected. He toured Reno, Donner Lake, Lake Tahoe, & a few other areas of special interest. He was very informative & knowledgeable. We thoroughly enjoyed our tour & would highly recommend.

WORST EXPERIENCE EVER!! TIM IS ABSOLUTELY TERRIBLE & LEAD US INTO A DANGEROUS CONSTRUCTION ZONE…read moreWITH HIGH WATER & STRONG CURRENTS! This should be negative stars. My aunt booked a trip for a river float for my cousin's birthday. There were about 10 of us. The guide, Tim, was completely incompetent, rude, & overall just creepy with the things he said. He kept singing songs about smoking in the morning and getting drunk at night. He also told us an inappropriate story about how he found a guy "jerking off in a crawl space". Aside from the inappropriate comments/ stories, there were multiple signs telling us to exit the river because there was a construction zone ahead. We asked Tim multiple times if we should be getting out soon because the signs were telling us to. He ignored all of us and just kept us floating. We passed by 3 warning signs telling us to get out of the river and we were seeing other people floating get out where the signs were. Then there was one last sign saying "Emergency River Exit Here" and people hanging out by the right side of the river telling us "get out now!" But Tim still just says nothing. Luckily, a random girl hanging out by the water decides to try to stop our group so we can try to get out safely before entering the construction zone but then she got swept away with the current & 4 others in our group and she almost drowned. We told Tim, "this girl is drowning & she needs help!" and he said, "well she's not apart of our group so she's not our problem" as she was visibly almost drowning and literally gasping for help. Luckily, she was able to grab onto my brother's tube and they held onto a branch for at least 10 minutes. One of the group members who successfully got out before the construction zone threw down a life jacket for the girl but she and my brother were still stuck on the opposite side of the river against a concrete wall IN THE CONSTRUCTION ZONE WHERE WE WEREN'T SUPPOSED TO BE. Me, my husband and my dad got swept further down into the construction zone and then finally, at the last minute, Tim says, "get out now!!" as we're already in a complete danger zone. So we all try to get off to the left side of the river as fast as we can to get out. His exit strategy was to grab onto a rock or branch as quick as we could so we didn't go into the rapids and diverted river area. Luckily, we all got out in time but we were literally in an enclosed fenced/ locked construction zone and had to pry ourselves through the fenced area to get out. We had to walk back to the office and tried to talk to Tim & get a refund and he says, "I don't have any money. I'm a terrible person and I want to die. I should just kill myself." (Which is a great thing you want to hear from your "tour guide"). We were also supposed to get a "lunch and drinks" after our float. We were given warm beers in a bag, NO LUNCH and left alone outside on the patio. We walked out of the office after Tim was being suicidal and crazy & he eventually locked himself in the office so we weren't able to talk to him anymore. We were stuck outside wondering how we're going to get back to our hotel because there was no one outside to give us any information. We HAD TO PAY TO GET AN UBER BACK TO OUR HOTEL because Tim would not communicate with us. We also talked to the owner, Jim and he called us liars and didn't believe any of this happened. Can't make this stuff up. Craziest experience I've ever had with any type of "tour guide". During the float, Tim also called a girl in our group "retarded" because she fell off her tube and had a hard time getting back on through the rapids. He was also yelling at her for falling off and said "you shouldn't have let go!" DO NOT BOOK THIS TOUR OR ANYTHING WITH THIS COMPANY!! YOU CAN EASILY (& FREELY/ MORE SAFELY) FLOAT THIS RIVER ON YOUR OWN!!! Save yourself the money and headache. WE DID NOT GET REFUNDED EVEN AFTER HAVING TO CLIMB OUT OF A CONSTRUCTION ZONE!!!! The most unprofessional and UNSAFE experience! Here is a link to a video that shows the construction area Tim lead us into: https://www.rgj.com/videos/news/2025/06/06/the-truckee-river-is-diverted-as-construction-continues-on-the-arlington-avenue-bridge-project/84079962007/ In the video they say, "One of the things we are encouraging the public to be aware of is; as the river is currently diverted, the south side of this channel is going to be HIGHER and FASTER. So we are telling people NOT to use the river recreationally in that time because of the SPEED and DEPTH." Attached are some photos from the video link that show the exact location we floated past into the construction area and shows the "EMERGENCY RIVER EXIT" sign that Tim floated us past!!

This is the super store of outside supplies - everything from camping gear and ammo to goat feed,…read moretools, and clothing. They have spices and freeze dried meals for hiking, and even the meat slicer and dehydrator. This place seems to have it all. The staff have been great and their prices are on-par or even a bit lower than other places. Definitely worth checking out.

This store (Reno) has improved from their beginning years. The are at least 80% more items with an…read moreactual marked price now , compared to the bounty of unmarked items in their first couple of years. The store is usually clean and the supply is good. However, you cannot request that they carry certain items because corporate determines the needs of each store. Umm, sure, ok, I'm sure they have the finger on the pulse of our Reno clientele. (Note sarcasm) . My biggest complaint is allowing solicitors outside at the entrance of the store. As someone that struggles with social anxiety, I do not care to interact with strangers trying to convince me to buy/support/boycott/petition anything. I have pulled into the parking lot twice now on different occasions, spotted them outside, and contemplated going inside, but instead decided to drive away and go elsewhere. Please stop allowing this. Surely I am not the only (former?) customer that despises this practice.

The 5/5 star review is for the great Customer Service by Nick…read more I was here on Sunday and was not happy primarily with the Customer Service. I had issues getting the Buy 1, Get 1, 50% Off Sale applied to my purchase and then had to wait additional time to get my husband's Military Discount. Regardless, it was a good deal, so I came back to get 2 more Shorts the following day. When it was time to pay, there was no issue applying the sale, but we noticed the amounts didn't match when they should've been the same . Nick was able to see that in the previous purchase only a 5% and not a 10% Military Discount had been applied, so he made the necessary adjustments. I didn't even have to ask, he just made it right. What a difference from the Customer Service I recieved on Sunday. I hope somebody in management reads this review and rewards Nick for the awesome job!

I placed an order online for pick up today. They were the only store in town that had what I was…read morelooking for, shoes and clothing sizes in stock and also available for same day delivery! I had already sent my order in when I saw they offer that service! I'll totally keep that in mind for the future. I was able to take advantage of extra sales by placing my order via online and curbside was available. I checked in for curbside online and parked in spot #4, updated my spot and my order was brought out to me in less than five minutes. Their prices were a better deal than the other stores in the area. I will definitely be returning in the near future. With my kids and their sports I'm glad that this process was painless. I hate shopping with the crowds especially during the holiday season. With my busy work schedule and balancing my life these days, I've purchased most of my gifts online or shipped to my doorstep. I'm glad if I need something for my kids, I can have it brought out to me or to my door for an additional $10. Thank you Dick's for offering these extra services and the ease of ordering online. I'll be back sooner than later! Thank you!

Paid for a rental for my friends memorial ride last weekend 11/23. Was supposed to pick up the atv…read moreat 8:45am. We were there at 8:30am, waited until 9:15, no one showed up or answered calls or texts to see what was going on. Thanks for ruining the day. Will never recommend this shop to anyone.

Run far, far away! I…read morerented a KTM 890 from Nevada Adventure Rentals for a three day trip with some friends. We were clear that we weren't just cruising highways and would be doing some off-road riding. That was fine with them, these are adventure bikes after all. Well we ran into unexpected heavy rain, took a couple falls, and the bikes suffered some minor damage which we were bummed about but were willing to repair (broken mirror, clutch lever, dented hard panniers). I returned the bike, and they sent it to the shop to be fixed up. Two weeks later I was called and told they had just "discovered" something else wrong with the sub frame. Okay I thought, I didn't notice anything myself, but it's not a hard part to replace, how bad could it be? For the next two months, Barry, the apparently now behind-the-scenes owner let the bike sit in the shop with no follow up to me. I called and emailed a number times and it was clear they were in no hurry to get it back. They never knew the status of the bike and said they'd go check. The next thing I heard was a letter from the owner threatening to charge me nearly $16,000, including $12,000 for "loss of use" for every single day the bike was in the shop. That's right, he threatened to charge nearly double the value of the entire bike. When I responded that I was happy to pay for reasonable loss of use but that this seemed excessive, he didn't even respond himself, but had his lawyer send a demand letter explaining that under Nevada law "loss of use" does not have to be based on "notions of fairness, actual rental demand, or the resale value of the motorcycle" and that they could charge me based on whatever language they'd buried in the mountain of papers I'd signed at rental. They could literally let the bike sit in the shop for a year and charge me for 365 days "loss of use" with no recourse. Their paperwork also includes language claiming you will be responsible for legal fees regardless of the outcome of any litigation. It all seems incredibly well calculated to extort as much money as possible out of hapless renters. After this incident I went through their reviews and it's not hard to find other people with similar stories. It's clear this is a shady business built around shaking down the occasional customer to try to cash in on depreciated bikes. It's unfortunate that it's one of the only shops in Reno. Hope someone else opens an outfitter that isn't out to target and scam customers.

Put on hold more than once for 18 minutes and never talked to anybody! Called back twice and both…read moretimes and before I could even get a word out was put on hold again! Will not ever do business with this company!

Not a matter of "If" but "when" this company goes out of business. Zero customer service, terrible…read moreknowledge of their products. Take your business online, don't waist your time trying to get help from this org.