This company is shockingly inept. In the two weeks I've contracted with them for care for my mother, people have failed to show up, one person left mid shift with no replacement, and one showed up and immediately left without anyone there to relieve her. My mother was left without care and injured herself due to their leaving her unguarded. They have boilerplate "we are looking for someone to fill the shift" responses and they seldom deliver. They badgered me with over a half dozen calls on a daily basis about scheduling, none of it reliable. They hung up on me when I was expressing my dissatisfaction with their service. I would not recommend this service to anyone who is in need of reliable care for their loved one. I cannot begin to express my disappointment with this company and my resentment for their utter failure to deliver reliable elder care. Avoid!!
Update 12/30/20
Since the original posting of this review, this company has sent over nurses who left mid-shift without a replacement due to stomach discomfort (this happened twice,) exposed my parents' house to a Covid positive nurse, set us up with nurses who canceled because they didn't want to drive in the rain (Orange County, California is not a place where we get torrential/prohibitive rain,) left my mother uncared for enough that she has blackened both eyes from falling, injured her jaw, and needs work on four different teeth all of which were injured in separate falls that happened when nurses either didn't show up or left mid-shift without a replacement. When I explained this to one of my mother's care coordinators, Becca, and asked if that is the sort of service this company could be proud of in a review, she accused me of threatening her and said she was going to hang up. She proceeded to retort "maybe if your mother can't keep from falling, she needs to be in a home," despite the fact that we had contracted with 123 in the first place to have someone in her home to keep her from falling. Their failure to deliver on the care they promised turned into my fault for hiring them, according to the care coordinator. Anyone reading this can probably understand how that felt.
The care coordinator claimed they had people working all the time to try to fill shifts for my mother, but shifts that were unstaffed two weeks ago remained unstaffed, and yet when I spoke to the nurse helping my mother, she offered to fill that shift and many others the care providers themselves had failed to fill. Perhaps the communication between the care coordinators and the nurses is in need of improvement, but whatever the case, this is a company that is certainly unable to reliably follow through on the care it promises, sets you up with nurses who leave or don't show (in a manner that suggests they do not take their commitments very seriously), can spend the better part of a day failing to fill shifts that fell through, fail to fill shifts despite days notice in advance, etc etc. I honestly cannot speak too critically of this company. It is by far and away the most negative experience I have ever had dealing with any company of any sort, and I advise anyone looking for reliable care for their loved one to avoid this company and its irresponsible personnel. read more