I put my laundry in at 11 AM, made a note of which laundry my wash was in (6th from left) and which…read moresign it was underneath, stepped out briefly, come back in to find my laundry essentially dry, in the 5th washer from the left, and the 6th washer with a pool of water sitting in it. Don't want to play these games with a business. Look elsewhere for a laundromat.

This is one of the only laundromats in town and, because of its proximity to my home, is the one I…read moreuse when I need to wash clothes. Things of note: -The owner is in here most days cleaning and checking on things, so the property and machines are well taken care of. -The owner has his phone number printed on a pink card on every machine and lives nearby so he is available to expeditiously fix any issues that may come up. -Only on one occasion did I have an issue with a machine (it didn't drain the water from my clothes so when I opened the machine, they were all sopping wet still). I remedied this by just tossing my clothes in another washer and giving them another cleaning. I never experienced this issue again and have been there countless times since. -The machines only take coin (quarters) but there's a coin machine inside so bring your cash! -Plentiful seating, laundry baskets to transport clothes from washer to dryer, and folding tables. -The laundromat is reliant upon one ceiling fan to cool down the space so during the summer, it can get pretty hot. If you plan to stay while your load washes and dries, plan to bring a book and a cold drink then go sit outside on the steps outside to enjoy the breeze. Nice, helpful owner, clean space, well working machines... all in all, a good place to do your laundry! ($3.25/wash; $0.25/5min on the dryers)

Clean and friendly! 20$ per load to wash and dry! $$$$…read moreCoffee shop and others stores nearby gives you something to do while waiting.

The place is MAGIC. Clothes come back clean and folded in the same day. Each item comes back crisp,…read morefresh, and perfectly handled. Very pleasant, friendly and attentive staff - feel like home and the way grandma used to treat our clothes. It exudes a welcoming, homely feel with very friendly staff. Very much reminded us of grandma's laundry room in our old house.

This is a better spot than the ones in NoHo.. it's clean and has all the machines, but I wish it…read morewasn't a spot for the homeless folks to hang out in. I came in one morning and there were three people in there who is obviously not doing laundry just chatting and one guy is sleeping on the seats. It was a bit awkward and the other folks doing laundry in there were a bit uncomfortable too. I don't have anything against the homeless, and I know the proprietor isn't always present, but they'll start losing business if they don't take care of their establishment.

This business is pretty unreliable. For the second time in a short period, they have locked their…read moredoors at least half an hour before closing time with laundry still in the dryers. They don't make it easy at all for customers to contact them. I have had to redry multiple loads of laundry because they don't honor their posted schedule. I won't be coming back here and I recommend others avoid this place as well. You had to post at least one star here - otherwise I would have posted zero.

trying to get a visa debit card duplicate charge resolved. ( at the Agawam location)…read morethey ahold have realized it was the keypad that was at fault with multiple swipes. just another aggravating first world woe! no one is answering the phone.

Usually very clean and appealing to use. Today was a whole different experience in my many years…read moredoing my laundry here. Very sticky. Old underwear on floor since I started laundry around 1 scraps change even brake line unions. Inside washers on floor. Very much would have loved to see a number to contact for maintenance. Still love it. First for everything. Hopefully a contact number for maintenance will become available as it should be.

If I could give 0 stars, I would…read more DO NOT USE THIS SERVICE. I need to make this extremely clear to anyone who sees this. Please do NOT go to this business. Wash your clothes by hand if you must, but avoid using this service at all cost. My clothes were not only not ready by their promise time, but they were at the wrong location, returned in their original condition, and I was NOT refunded. Absolutely disgraceful. 3/25/24: As a first time customer, I went to the Westfield st location to clean two white coats for work (I'm a registered pharmacist). Upon entering the location, I was greeted with an extremely cold energy, courtesy of the front lady Tiana. There was no acknowledgment, which is fair as there was a lady in front of me. I waited in line as I watched her handle the customer in front of me attentively and sweetly for over 10min. No problems, however, when it was my turn, it was clear there was a shift in her mannerisms. She avoided eye contact, took personal phone calls while handling me, and was all around disrespectful in my opinion. As a young black professional, I pay attention to these behaviors especially when they are so sharply different from what I saw with the previous lady (white, middle age). She assured me my coats would be ready for pickup the following day at 4:30pm. Fast forward to today, 3/26/24. I get to the location and the delivery man / co-owner it seems, Rodrigo. Takes my name and notifies me that they made a mistake, and my coats are still at the cleaning location. He gave me his number and said he would pick them up and bring them, but it was close to closing, and I had a feeling this was NOT a reliable business. I followed him to the location just for him to walk out, shoulders shrugged, cowardly muttering "Looks like we couldn't get to them tonight" holding my two dirty coats. I made it clear that this was unacceptable, and he offers the first half-cooked apology I received this whole experience and a "cash app" refund. In my discussing of this unprofessionalism, Rodrigo had what appeared to be a mild breakdown as he discussed the stress he's been under with two daughters, one of which he felt the need to mention was black, since I myself am a young black man. Disgraceful. As a personal message to you and this business, if you want to be a respected father, respect yourself first. Take accountability. Take care of your customers. Please DM me for details as I am currently in the beginning stages of court proceedings (as I was not given a proper refund, and will be missing work) but to summarize, this is a terrible business that does NOT respect its customers. Luckily, my jacket maintains a recording device that has this whole interaction. Final notes: Tiana, (Westfield st front lady) please treat all your customers with an equal level respect. Young or old. Black or white. Nonverbal communication speaks volumes. Rodrigo, you're 36 with a family. You don't strike me as a terrible person, but the way you handled this situation was honestly disgraceful. We all make mistakes. It's in how we handle it that makes all the difference. Feel free to message me, otherwise, I'll see you in court. Stay blessed.

Looking for consistency this is your dry cleaner. For years they have provided consistent cleaning…read more When you walk in the are pleasant fast and accurate . The ore pay saves you 10%. Now a days every little bit helps .

Everything about this place is great! Clean Clean Clean!! I…read moredon't know if this is just a limited time things, but they offered me free soap! As a traveling person, this is awesome because I buy new soap pretty much every week or every time I wash. The young lady servicing the place was friendly, making the atmosphere nice and clam! This is my favorite part about doing my laundry, I like some quiet me time! Very happy to choose this place highly recommended you check it out!

Came here as a college mom to do my son's laundry. Cleanest laundromat I've ever been to. Friendly…read moreemployees. Fast and easy. Did 8 loads in about one hour. Very nice. Impressive place.

This is unacceptable. This mark wasn't even on the pants when I dropped it off. They made my…read moreclothes dirtier. Customer service wasn't very friendly either.

What can I say, I've been doing my dry cleaning with them for the past 12 years and they always…read morehave done a perfect job. Thanks Belmont!

Change the ownership it become the worst, the washer machine all out of order except 3 is working…read moreand 8 is out of order, it's scamming people for them to upgrade to expensive wash.

Honestly this place isnt half bad for being a laundromat in forest park springfield. The only…read morecomplaints i would have is that frequently there are alot of machines that are in need of some major maintenance and there is no sign to warn you until your money is gone, and also since covid they close at 9 instead of 10....but do you know how many times I have walked in at 7 pm on the dot and the employee ( Nikki) is already mopping and wont let me use any of the machines where she has already mopped because she wants to get out early. This pisses me off alot cuz I have a small window to do my laundry sometimes and when I come in 2 hours before closing, no one should be telling me I cant use certain machines and that because she already mopped now i have to use two smaller machines instead of the one big one and spend more money all because she wants to get out early. Thats fucked up!!!!!! I do not go there anymore because of that incident and management needs to find help that actually wants to work and not shew the money making customers away cuz she wants to get out early. Thank god the mass government is paying her section 8, disability, foodstamps, and whatever else she is probably getting handed to her for free cuz if they werent she would be fighting for more hours to work not fighting to get out