I had a good experience with Brittany…read more The loft I was interested in was nice, and I probably would have leased that day if it weren't for the fact that there's not any elevators. I don't know how I'd get my EBike up and down flights of stairs, or if I'm having a difficult walking day or etc. I'm already so wobbly ha.

We have had a consistently clogged toilet for 3 months now and are constantly asking for…read moremaintenance to come in and unclog. There is no emergency maintenance number on the line and when trying to call the office after hours, there is no guide for emergency services and no one to reach. In addition, on the loft website for residents, the phone number is to a different property management site that could not even look our location up. I never write reviews, I too work in customer service and understand the nuisances of business, but this is the worst service I have ever received and I am over it. This is a huge inconvenience and makes living in our unit not possible. Please have emergency numbers listed on the website or an extension to reach for your tenants after hours. Thanks!

I lived here for 2 years in a one bedroom and only moved because there were never any openings for…read morea 2 bedroom and I needed more space. Apartment - The layout of the inside has a very large living room (that I really enjoyed) and a good amount of counter space in the kitchen. The bathroom area also has a large counter for the sink and the bedroom is normal sized. The offset is the toilet and bathtub area is small. The balcony is pretty decent. Normal amount of storage space but no walk in closet. My apartment wasn't recently renovated except for the laminate counter tops so the cabinets and drawers were a bit aged but the fridge, dishwasher, and bathroom were in good condition. Obviously this might differ depending on the apartments. There is a through-the-wall AC/heater unit. Amenities - The laundry room installed new washers and dryers recently so those are great. There is a well maintained pool. The gym is basic: has a treadmill, elliptical, bike machine, and a home gym machine but no free weights, bench press, or squat rack (which are all pretty rare in any apartment gyms for the price). There is gated parking garage with 1 guaranteed reserved spot. If you are concerned about your car, the chance of break-ins are extremely low and your car is unaffected by the weather conditions. There is a guest parking lot in the front that fills up really quickly past 5-6 pm that you can use for any extra cars. My only complaint is the elevator is annoying at times. It works and is safe but sometimes it takes over 10 seconds for it to open even though its already arrived at your floor. Safety - In my opinion, the layout of the complex makes it among the safest from home burglary, car-break ins, and package thefts. I've never had to worry about any crime and there are many families here which is a telling sign. Management - Vita, the onsite manager, is courteous and friendly. She and Mike are always quick to respond to any issues. Location - The complex is a stones throw from downtown Willow Glen, Pruneyard Shopping Center in Campbell, and the 280 Freeway entrances. There are also several gas stations a few blocks away and many decent restaurants for a quick bite on Meridian. The apartment grounds itself is incredibly beautiful and serene. It is embedded right beside the Los Gatos Creek so it is nice to walk around and enjoy the scenery. Noise - I lived right next to a family with child and I never heard a single peep through my wall. I occasionally was able to hear some footsteps from above my apartment but that is the most I've heard. My guess is the walls are very thick here with a lot of insulation. Mind you, I lived in the back apartments so I was never able to hear the cars on the street of Meridian but I'm not sure if you were to live in the front apartments. The quiet hours are from 10pm to 8am so you can't run your dishwasher, do laundry, or use the trash chute during those hours Neighbors - All my neighbors were very nice respectful people, like I said this is a place for families. Overall my experience here was extremely positive and I regret nothing about living here. In my opinion for the price, you won't find a better option in this area.

I made an appointment to view a unit on 760 Northrup street apartment a week a head of time. I…read moreshowed up, and let them know via text, email, and even tried to called their office serveral time that I have arrived. No one replied, or answered. I even confirmed on the text that I would show up, but here I am waiting outside the apartment, and looking at the unit that I want to view, but no one is here to let me in. This is so unprofessional. I wasted time driving over here right aftef work for nothing. These property managers just be collecting checks without doing any work.

Fellow apartment hunters. I spent four years living at The Elements, from Thanksgiving 2020 until…read morelate 2024, & let me tell you, this isn't your average "pros & cons" review. This is a dive into what living here is really like, beyond the pretty demo units & the initial promises. In 2020, moving from a 30-year-old unit downtown, The Elements felt like a dream. Newer building (built 2009), close to VTA, seemingly great amenities, spacious apartments & a great pandemic rate. I even scored a larger place with a full-size washer/dryer for just $40 more a month. Gabriella, my leasing agent then, was fantastic. Unfortunately, that's where the initial shine started to fade. It became clear that "teamwork" at Greystar properties (who owns The Elements, & many other older, "should-be-affordable" complexes in our area after acquiring Alliance Residential) often means a cliquey, tight-knit group that, seemed more interested in hanging out & partying hard after hours than ensuring consistent, honest resident service. Every agent after Gabriella seemed to do nothing but badmouth her. My first year was a lot I was promised hardwood floors in my unit & ended up having to fight my way up the management ladder just to get anyone to listen. Fast forward to 2021, & there was a management overhaul. While the first manager wasn't great (just check other reviews!), the new staff seemed okay. Then Joseph O. arrived as Assistant Manager (which ironically has a review for the Elements & response from manager), eventually moving into the complex himself. Around this time, staff seemed to constantly shuffle new management, new maintenance, even a resident temporarily. During this period, The Elements seemed to unravel. The constant, negative reviews you see about crime, security issues, & non-working cameras? Believe them. They are 90% spot-on. There was tons of vandalism, especially in 2023 with a series of break-ins. It was only after these incidents that they decided to install cameras, which, ironically, always felt like they were more likely to be used against residents than to protect them. Don't fall for the glossy positive reviews or the beautifully staged demo unit overlooking the pool (with those sneaky painted accent walls!). If you're thinking of renting here, demand to see your exact unit. Seriously. Your experience will vary wildly depending on where you're located in the building. If you dare to paint your walls (even if they approve it), get that approval in writing, because you'll have to pay to return them to their original color regardless. My hardest personal battle here? Navigating life as a single mom, enduring constant noise from neighbors (even being criticized for trapping & neutering 12 feral cats to control the colony, something I did before moving out last November!). But nothing compares to the unimaginable grief of losing my 3.5-month-old child while living here. Dealing with that while trying to maintain my tenancy. Despite my unimaginable circumstances, their "sympathy" seemed to evaporate quickly when it came to rent. I fell behind, & I simply didn't have the mental capacity to take on a massive conglomerate like Greystar. They showed little care for my situation & still slapped me with late fees. It always felt like a constant uphill battle to get any fair treatment. Then, move-out. Get ready to be nickel-&-dimed. You'll be hit with charges for painting, cleaning, & more. My advice? Don't bother cleaning I paid a cleaning lady, & still charged. Even worse, I'm now battling a collection notice, I paid for damage my guest supposedly caused to a door that was never actually replaced in the unit (it remained damaged for over a year, even after the subsequent tenant left!). When I asked for proof of the repair & final costs, they went ghost on me. Now, they're trying to stick me with the bill. It feels like they stole my money, trying to strong-arm me into paying for something that was never fixed or applied to my account. Luckily, I'm confident I'll win with collections, as most places can't provide proper initial contracts or proof. In closing, transparency is a word often thrown around, but it's rarely what you get. There's so much hidden "crap" between you & the real story here. People will be people, but management's responsibility is to provide a safe, respectful, & functional environment. This place never truly grew into what it was meant to be. I desperately hope some of the genuinely good employees working for Greystar find better opportunities, and that this community eventually improves. Living elsewhere, it's a huge relief to not be micromanaged by a leasing office with their own agendas, to breathe without constant judgment, and to not have to avoid people or cameras. Do your research. Arm yourself with knowledge. Weigh those pros and cons carefully. If I could give zero stars, I would. Management, please do not contact me or message back a waste of time.

This place isn't completely perfect but the rating of this establishment is far undervalued. Let me…read moreexplain. The neighborhood is safe. I've never seen a car break in here. (Circa 2025) You get a free parking spot, can't take that for granted these days. There is automated package storage system, and there's no deadline. I wanted to rip my hairs out over my last apartment that was charging me money for if I took more then 2 days to get a package (cough luxer). There's basically always staff in the leasing office and they pick up calls. There is SO MUCH guest parking it's ridiculous. Apartment is right next to the highway. Very easy access to local supermarkets, and dry cleaners (shout out Rex cleaners) and Indian food. There is round the clock security, both inside and outside the garage, doing regular patrols. Pretty big apartment layouts, the space feels really generous. Really really quiet. It's mostly families that live here so it's super quiet, and if you get an inward facing apartment you'll never hear the train or sirens or anything like that. Maintenance is pretty prompt and I learned after moving apartments that being able to call maintenance for shower clog is not something you should take for granted and it's free here! The very best part if you have an EV, first of all literally no one else that lives here uses the chargers for some reason and it's insanely cheap for residents, $0.18/kwh. Cons: right next to the most annoying train tracks in the world. VTA comes by like every 10 minutes honestly so leave 5 minutes early. But it's a small train so it doesn't delay too long. The hallways don't scream luxury since they're outdoor connectors so there's always random leaves around. All the amenities are concentrated in building 1 so if you live in 2 or 3 it's a short walk to get your packages or go to the gym. If you order amazon in the morning like 7-11am there's a good chance they can't get into the building and won't deliver your packages, the doors are only unlocked during business hours. The apartment appliances are not outdated but they're not modern either. The water is hard so your dishes will have many spots unless you orient them the right way. The Ethernet in my room was broken and the apartment and ATT never figured out who was responsible for fixing it. There's pretty slow data, at least for me on T Mobile. They still use old fashion keys so there's no app to let your friends into your apartment or anything. But they do have a buzz system that calls your phone that you can unlock exterior doors with. TLDR, don't believe everything you read on the internet. I very much enjoyed my time here and it's reasonably affordable as well.

Really upset they towed 4 of my families cars who was here for a memorial for a family member who…read morepassed away without geting no warning notice on the car they called a expensive tow company who made them all pay $600 to get out. These apartments suck they don't want u to have no visitors over which is messed up be careful everyone. Security was a pervert too.

My Mom lived at this apartment since 1991 and just passed away a month ago! :( She was always…read morepleased and happy with this complex. They had the best service in assisting her in any possible way. Whatever needed an attention or fixing, they would take care of it promptly. In terms of annual building maintenance, they're always on top of painting, replacing windows, doors, and their lush/clean landscape. Pool area clean and safe. Special gratitudes to all the staff and the management team. Keep up the great work! With Regards, Maryam on Belfast of my lovely Mom (Mahbobeh A).

Sheesh, where do I even start? Living here has truly been one of the best apartment experiences…read moreI've ever had. I'm going into my second year, and I honestly couldn't have asked for a better place to call home. The community is clean, quiet, peaceful, and incredibly friendly it genuinely feels like family. I love the modern apartments, in-unit laundry, and amenities, but what really stands out is the amazing staff. They are kind, welcoming, responsive, and always on top of everything. I absolutely love living here and would give these apartments 100/100 if I could! If you're looking for a clean, peaceful, and welcoming place to call home, I highly recommend living here.

PS THE GENEREIC CHAT GPT RESPONSE FROM MANGEMENT IS FUNNY. They apologize but never fix the issues…read more Elevator has had issues for 4 weeks and the tag inside is expired Would I recommend this place after my experience? Absolutely not. Moving out was the best decision I've made. For starters, the gates are still broken--particularly the main one underneath, which remains unrepaired and allows unauthorized individuals to enter and wander the property. Maintenance and cleanliness are also serious issues. Common areas and hallways are often neglected, and it doesn't make sense for a residential community to be this poorly maintained. I'd strongly advise avoiding this property if you want to save yourself the stress and frustration of dealing with inadequate maintenance and unresponsive management.

The apartment's new owners immediately jacked up monthly rents by @ $100.00. I fear they are trying…read moreto drive away longtime residents and seniors so they can fill the units with Silicon Valley tech yuppies. Too bad, Plum Orchard used to be consistently tenant friendly.

I have lived here 14+ yrs and I don't plan on leaving anytime soon. Over the years, it has become…read moremore and more secure. My apt is one of the older ones and if anything breaks down or is EOL, they will promptly replace it. I almost feel like I live in one of the upgraded apts because I have had my fridge, stove/oven, stove hood, disposable, kitchen faucet, leaking pipes, ceiling fan, toilet fittings, patio screen door, bedroom screen, new furnace and thermostat and popcorn ceiling removed. Jose is the nicest and knowledgeable maintenance person I have ever known. Management is awesome. The complex is well maintained, quiet and is gorgeous with tons of lush greenery and a pool. I stumbled upon this place when I was in dire need of finding a new place. Susan Thomas, Malgorzata Wright and Jose are tops! Laura H

Let me start by speaking about management at Vista Apartments, which is great (Alina). She's been…read moresuper helpful and attentive with our lease and our renewal. Facilities are fast and reliable (Jake). We had mold in our restroom and Jake took care of the problem the next morning. He also replaced an outlet of ours that was not working the same day. We put a work order and it's done fast. The porter is super helpful and keeps the complex clean all the time. He's constantly sweating every time I see him and he responds with a smile.

I just want to start off by saying I am sharing a bit from my experience living here at Vista…read moreApartments. I've been living at Vista Apartments for a year or so and am planning on renewing my lease, it is comfortable living here. The community is calm and friendly. I have not had any issues with the time being. The Vista team has been very helpful. All I can say is the Vista team has been great throughout my time here, they will help in every possible way they can. We moved in when Nancy was managing and she helped us so much make our move in easy. Now our property manager is Alina, which she is great!! She will go out of her way to help you with anything you might need, she truly cares about the residents. I have any questions and she will always has an answer. And Jake, the maintenance supervisor, is very responsive and will go the extra mile to help you, he makes sure issues are fixed quickly and done right. And Sergio, the groundskeeper, he keeps the community nice and clean with his hard work. I share this for future residents to see that it's is a good apartment community, and you would enjoy living here like I do!

And to add to this horrible living experience, they are con artists. I was told by the manager…read morethat if I cleaned, my apartment, a certain way, that I would receive a majority of my deposit back. Boy... what a liar. We definitely went beyond cleaning the apartment back to "original" standards and still got robbed. We have never cleaned a place so well and ripped off so badly. Last couple places, didn't hire anyone to clean, didn't repair nail holes or repaint, and still received our full deposit. These guys will take you for whatever they can and not give one damn about it. They have been rude to us our entire time staying here and continue to be (with the way they talk to us) even after we have left. We also got mold in our storage closet due to their careless workers. Our water heater busted, they "fixed" it. About a month later the storage closet was covered in mold, along with our personal belongings. They made us take our stuff out and just leave it outside while they took their time repairing it. Mold got in there because they didn't check anything but the walls directly surrounding the water heater. When we asked about reimbursement for ruined things, they just brushed it off and said we would have to go through our renters insurance. It was their incompetent workers who caused our stuff to get moldy, not to mention the huge inconvenience. The manager doesn't care about the people living here, just wants his paycheck. DO NOT, I repeat, DO NOT live here if you care about your money. They will scrape at every penny and not care, then tell you they "justified" the costs with their BS companies they have made deals with. Sorry. It doesn't cost $170 to clean an apartment... After we already cleaned it. Stay away from this TERRIBLE management company. *Update 5/31* They never showed us proof of the "ruined carpet", after asking repeatedly for it, then we showed Lance the receipt for the carpet cleaning w/ enzyme treatment (The one Lance said to get in order to not get charged for the receipt), then he lied (as usual) and pretty much said "too bad" and that he's the biggest douche in the world. Ripoff Artists at their finest! STAY AWAY!!!!

This is a love/hate kinda place... If I was a pet lover, single, no kids, normal employee on a…read morepayroll, smoker, and loud party type person... I would LOVE it here!!! But I'm not! So what I do like is the remodeling (my aprt looks EXACTLY like picture 6/9) alsoy parking space is underground and literally steps from my door... Besides there being animal feces everywhere, a couple days ago a cat decided to spray some of my belongings that I had on the patio... :-/ The maintenance men constantly block my parking space with their golf carts, I'm not kidding: multiple times each day, EVERYDAY this is hard for me because as a business owner I am constantly needing to run here, run there... (I've waited for them for 15 minutes at a time, many times)