Home Instead is incredible! Everything I've experienced has been continual surprises that leave me…read moreimpressed with the kind of service they offer. They genuinely care about every person they service, every caregiver that works for them, and go above and beyond helping families that want to feel comfortable and secure! -Luis R. CP

I first became acquainted with Home Instead when my mom gave up her drivers license 4 years ago…read more She still wanted to remain as independent as she could be, so we looked for a caregiver who could drive her once a week to grocery shop and do other errands with her. I interviewed many agencies and felt that Home Instead was the best fit for her. Since then she has had the same caregiver come every week. The caregiver is a lovely person who has really come to care about my mom. Earlier this year my mom fell while I was out of town. While I was still at the airport to fly home, I called Home Instead again about what her options could be. They responded right away and worked with me and my mom to get her the help she needed for the next couple of weeks until she got her strength back. I have only good things to say about Home Instead. They have gone the extra miles to make sure my mom is safe and happy and to help her keep the independence that is so important to her. They have been flexible and have adjusted to her needs and requests, and they really care about her. My mom wants to stay in her own home and maintain her own independence, and Home Instead has been an integral part of that.

I have been a resident of the Grove for almost two years.Since I…read moremoved here,the service has gone downhill.The food is substandard sometimes serving a slice of cold cuts on two slices of white bread and calling that a dinner.The kitchen staff is inept. The Grove has a few good nurses but don't employ enough making them bring in agency (temps)nurses to fill out the staff.The full time CNAs are good but they depend on temps on evenings and the weekends.These temps are usually ill mannered and just plain lazy.

This place was an absolute nightmare! It was like Hell on Earth. I was there with a broken leg and…read moreligament damage to my knee a year ago. I couldn't walk or put weight on my leg. They didn't know how to treat my leg. I hade careless nurses, abusive staff I saw treating older patients bad. My staff I had was bruta. At times I'd wait an hour just to get help up to use the bathroom. The food was disgusting. I ate take out all the time I had brought in for me. it was always freezing cold, There were a few Nurses, CNA's and PT that should have been fired. I don't recommend this place to anyone. Long or short term care.

I have been working with the company since 2010. I couldn't be happier working for Brightstar. The…read moremanagement and owner are great and always make you feel like you are there top priority.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

First and foremost, the aids were very nice and helpful people with my family member's care…read more How the business is run and the owner is the result of the negative review. The company is rather small and if an aid is unable to make the shift no replacement is sent. We were unlucky because they did not call to inform us that the aid would not be showing up. As a result of this mishap, our family member fell and there was knowone there to assist getting them up. Additionally the owner, is unprofessional and difficult to work with. She raised her voice and made verbal threats. No sensitivity was shown for the families extreme need. To top it off, the owner wouldn't return phone calls and delayed an invoice for over a month which effected insurance reimbursement. Again the ladies that helped were great but clearly over worked. Despite this, I'd avoid contacting this company. There are better home health care companies out there as we found out later. Save yourself the unnecessary stress and frustration.

From the owner: Providing Non Medical in Home Health Care. Our top priority is to provide steadfast, exceptional,…read morecost effective, family focused home care. We aim to meet our client's needs in a nurturing environment and minimize the effects of the client's condition on the family. We respect the role of the family in the care of the client and try to reduce family stress. Our purpose is to help individuals and families: * Needing time off - respite care * Seniors and the elderly * Recuperative care * We provide ongoing care for life challenges needing continuing care * Special needs and disabled individuals * Supportive services to family or client under Hospice Care * Those wanting companionship, transportation/light household so life is easier and safer. We encourage you know us better by contacting our references, reading our testimonials, visiting our website www.HomeCareElgin.com or calling when you have a chance.

Amazing staff and volunteers who are dedicated to serving those in need. They offer a wide variety…read moreof programs to ages 4/5 and up as well as one to one support. Check out their website for a full list of programs and says to get involved.

From the owner: Excellence In Hospice & Bereavement Care Since 1981.read more

Words can't express my gratitude towards ascent home care. My father was in rehab and given a weeks…read morenotice of his discharge and suggesting that he had 24 hour care. I had a week to find care for my father, which the other companies I interviewed either needed minimum 2 weeks notice or we just didn't jive. But with ascent home care, they were ready, willing and accommodating! The process with my dad was overwhelming and on his discharge date I couldn't be there. Ascent took the reigns and kept me updated with everything from the time they arrived at rehab to when they were on their way to my dads to when they arrived home. Hey made the process easy. The care workers were amazing and patient with my father and kept me updated with everything going on wth him and supplies he needed. I NEVER had to worry about my dad's care or his safety.I highly recommend this company to anyone who is searching for care for a family member or loved one

We had the best experience possible with Ascent Home Care and their care-takers. My Father-In-Law…read morewas in a nursing home and it was time for him to come home with hospice. The Dr's gave him 7-10 days to live. He lived for more than 2 months with excellent care from Ascent. Our caretaker, Ariel, was an amazing angel that gave my dear Father-In-Law respect, comfort and friendship. He bathed and fed him and gave him massages. He fit right in with our family. He made a very sad time in our lives bearable and actually enjoyable at times. The owners of Ascent have huge hearts too and are hands on. I highly recommend them for home health care.

To be fair, they did provide my father with an excellent care giver. Now the bad, they sold us on…read moreusing them, because they guaranteed that, they would provide backup for their primary care giver, if and when she was ill. Notes were put into a binder that the substitute could easily follow. This would allow a smooth transition in taking care of the client. The problem is that they never ever provided any backup. Many times they would not even call me back. They did not have the courtesy to let me know that they could not provide a backup. How difficult is it to make a phone call? My dad's caregiver, quit the other night, by leaving a voicemail! She had worked for him for three years! That was her notice. They helped her out by finding her another job. No call from them either. How professional of them! What has happened to decent common courtesy and simple kindness? Visiting Angels on a whole scale, is great! The North Aurora franchise is very unprofessional and rude. I would never recommend them to anyone! Call any of the other franchises in the area. Do not go to them!

From the owner: We specialize in assisting older adults, so they can maintain their independence by staying in…read moretheir own homes. The caregiver you select will help with the everyday tasks of daily living such as meal preparation, light housekeeping, transportation as so much more.

We went in looking for a solution to allow my husband to sleep after rotator cuff surgery. Terri…read morehelped us by first showing us wedges they had available. He had already tried that and it was worse than our couch recliner. She suggested that renting a powerlift chair might be helpful. It was on the pricier side, but the only other idea she had. Well, we thought about over lunch and just decided to just purchase a chair. Terri showed us the options and let us just try out the chairs on our own time. We never felt rushed. It was obviously more than we originally thought of doing, but we are sure we won't regret it in the future. The only thing that didn't make us happy, and why this isn't four stars, was the price tag. We picked the chair we liked best & thought the price was what was on the tag. There were options below the big price, like heat & massage, which were things that could be added to the base. Oh, but the material that the chair used was on that list (which we didn't realize because it was not a common name). It was not in the large number on the price tag and added $900 to the price. We didn't know this until we were checking out. We do not blame Terri for this, but the company that thought this was a good idea. The tag should have had the final price, before taxes & delivery not the base price if you could buy it off of the floor like we did.

Very kind and knowledgeable staff. Rented a wheelchair for my Dad for 1 week. No hassle at all to…read morekeep and rent for another week.