We highly recommend Rosie's Homecare. Rosie and her amazing team have been caring for my wife's 97…read moreyear old mother (who lives with us) for the last two years. They have provided in-home weekly hourly care, as well as extended overnight stays, allowing us to travel as needed. They have been 100% reliable, professional, and incredibly kind and caring. They are great at what they do and are always accommodating. Rosie and her staff are like family to us.

Rosie is extremely attentive and pays attention to detail. Loving & caring; she makes it happen…read more Treats her clients like family! Highly recommend RHS.

I had a horrible experience with this business! I know there are other Homewatch offices in the…read moreChicago area so I want to make it clear that my review pertains only to the St. Charles office. I just saw a 5 star review for the Naperville office which is not as close to me as the St. Charles office, nonetheless I would not hesitate to engage them the next time I need a home health aide. It was very difficult to even get these people to call me back after leaving my initial voice message. They were not quick to respond and when someone finally did they cut the call short with a promise to call right back which they did not do. I kept chasing them down since I really needed help and they sounded so good on the website. It took over a month to get 'care' started which I did not need as badly then as I did when I first called them. After a few weeks I had to cancel their service due to the 'care' giver failing to assist me into the car after a doctor visit which resulted in my falling on the ground. Fortunately no bones were broken but I was bruised and in pain for several days. A short time later I realized that a few pieces of expensive jewelry and some other items had gone missing! It would be impossible to say with 100% certainty that it was someone from Homewatch that took these these things but I am reasonably sure that it must have been one of them as they were the only outside people in my home during the time that the items disappeared. I strongly recommend that you avoid the St. Charles office of Homewatch Care Givers should you require home care services!

From the owner: We work daily to ensure our caregivers have access to the best-in-class support, training, and…read moreeducation available, allowing them to show up everyday with passion and purpose. Whether they provide companionship, post-surgical support, or 24-hour elder care, our caregivers have the mentality, skills, and experience needed to empower our clients and positively impact the communities they serve

My mother in law has been at Halina's since October 2016. We are very happy with her care…read more she is getting. She had a caregiver 24/7 when she lived at home and the quality of care was really poor. The care that my mother in law is getting is exceptional! The caregivers make sure each resident is fed, hydrated, changed, bathed. We have never gone there to find my mother in law in any distress. The caregivers know when something is bothering each resident and are very well in tune to each one. The house she is in is immaculate. Her caregivers are very knowledgeable on geriatric care. If we knew about Halina's when my father in law had his stroke he would have been there!

I would not recommend Halina's "services" to anyone. If I could, I would give Halina's service 0…read morestars. My grandparents were in one of her homes and the care they were given was very unsupportive, limited, and below standards. From not changing, bathing, or moving my grandfather out of bed, my grandmother asking to get up and walk and them not helping her, and to the promise (it was a promise she told my family from day 1) that no one would get bed sores but my grandfather got one and said that "he came in with it", I feel that I was misled and let down from the care that I was told they were going to receive. Hearing my grandma say to me while people were touring the home, "I wish they knew what really happens, the truth" I felt a part of me being crushed. My grandfather has passed away and not a day passes by that I wish we never moved them into that "home".

Amazing staff and volunteers who are dedicated to serving those in need. They offer a wide variety…read moreof programs to ages 4/5 and up as well as one to one support. Check out their website for a full list of programs and says to get involved.

From the owner: Excellence In Hospice & Bereavement Care Since 1981.read more

I am extremely disappointed with my experience working for Amada Senior Care (Geneva location)…read more As a caregiver, I was expected to report to client homes during severe winter weather conditions, even when travel was unsafe and dangerous. On more than one occasion, I risked my personal safety attempting to reach clients during winter storms, with little regard shown for caregiver well-being or road conditions. The pressure to "make it work" regardless of weather was overwhelming and unsafe. My employment was ultimately terminated without prior written warnings or progressive discipline, despite my efforts to communicate concerns and remain professional under stressful circumstances. The termination process felt abrupt, unsupported, and lacking transparency. Caregiving is already emotionally and physically demanding. Caregivers deserve clear communication, reasonable safety considerations, and fair treatment--especially when they are putting their lives at risk to care for vulnerable clients. Based on my experience, I would caution prospective caregivers to carefully consider how this company handles safety, communication, and employee concerns.

The owner of this company came to our facility to evaluate a resident. She was rude to our staff,…read moreshe said she was from another company and that she knew myself and the admin manager. Neither of us had ever spoken to her before. You are a visitor in many residents home ma'am and I certainly hope that's not how you treat the staff of any other facilities that you go to. Then she had the nerve to call the state on us which by the way the surveyor found to be unsubstantiated. I don't know how their services are but she certainly did not represent the company very well.

Silverado St. Charles is top of the line when it comes to dementia care. Our family has…read moreexperienced four different communities so far and Silverado is a company that does not only design communities for those with memory care needs, but focuses on overall dementia care. There are over 400 types of dementia and Silverado trains their staff in a way to recognize and support these variances instead of training their team to ONLY manage the needs of those with Alzheimer's disease. This approach takes a lot of stress away from primary care givers and family members. Dementia often comes with personality changes and behavior changes that ultimately lead to family members seeking help. We witness the staff gently redirecting our loved one, treating her with dignity, recognizing and celebrating who she was before the disease and who she is now, stimulating her mentally, and generally providing compassionate and loving care. This has a lot to do with the current administration in place and how strong the Silverado St. Charles care team is. The facility is new, beautiful, all on one floor (makes us feel good in case of emergencies), and a calm and peaceful place. Leadership is responsive and communicative with families and they did a great job of explaining their positions and thought behind COVID19 changes to processes and procedures. We as family members felt part of the solution and part of defining what the new normal is for our loved one. My family and I highly recommend Silverado St. Charles if you are looking for a safe and caring community for your loved one where they are treated with respect and dignified.

Beautiful facility with very caring staff. Meals are tasty and nicely presented. Lots of activities…read more.Super clean . Lovely enclosed courtyard . Understaffed.More staff is needed to be exceptional.

I have been a resident of the Grove for almost two years.Since I…read moremoved here,the service has gone downhill.The food is substandard sometimes serving a slice of cold cuts on two slices of white bread and calling that a dinner.The kitchen staff is inept. The Grove has a few good nurses but don't employ enough making them bring in agency (temps)nurses to fill out the staff.The full time CNAs are good but they depend on temps on evenings and the weekends.These temps are usually ill mannered and just plain lazy.

This place was an absolute nightmare! It was like Hell on Earth. I was there with a broken leg and…read moreligament damage to my knee a year ago. I couldn't walk or put weight on my leg. They didn't know how to treat my leg. I hade careless nurses, abusive staff I saw treating older patients bad. My staff I had was bruta. At times I'd wait an hour just to get help up to use the bathroom. The food was disgusting. I ate take out all the time I had brought in for me. it was always freezing cold, There were a few Nurses, CNA's and PT that should have been fired. I don't recommend this place to anyone. Long or short term care.

you will never find a better place -ever! The staff does not have a 9-5 job here, it is a life…read morestyle they have chosen, filled with love in their hearts for each person. I have seen many, many facilities, but this place, led by Doug, is absolutely amazing. Everyone is kept involved, fed incredibly , and attended to their individual needs, with love and detail. I cannot say enough goods things about this place David Owens

The facility is bright and clean, the meals pretty tasty and I can't say enough good things about…read morethe staff at this facility. My 92-year old mother moved into one of their assisted living studios in the fall of 2014. Up until that point, she had lived on her own, so clearly, she wasn't very enthusiastic about the move. She wasn't as engaged in some of the activities as we might have liked, but it wasn't for lack of the staff's teasing encouragement (which she enjoyed). When her health deteriorated a year or so later, she moved into the more intimate memory care wing in a studio almost identical to the one she'd had, where the staff could keep her under watchful eyes. Before long, a hospice crew became part of her care team. As prickly as my mother could be, she was loved by members of the staff. Several of her caregivers wept the day she died and for me, that said it all. Difficult as it was, we had made the right decision. One other thing worth mentioning: it's not a huge community, so if it's important for your loved one to be in a place where everyone knows everyone else, this is a good choice.

Home Instead is incredible! Everything I've experienced has been continual surprises that leave me…read moreimpressed with the kind of service they offer. They genuinely care about every person they service, every caregiver that works for them, and go above and beyond helping families that want to feel comfortable and secure! -Luis R. CP

I first became acquainted with Home Instead when my mom gave up her drivers license 4 years ago…read more She still wanted to remain as independent as she could be, so we looked for a caregiver who could drive her once a week to grocery shop and do other errands with her. I interviewed many agencies and felt that Home Instead was the best fit for her. Since then she has had the same caregiver come every week. The caregiver is a lovely person who has really come to care about my mom. Earlier this year my mom fell while I was out of town. While I was still at the airport to fly home, I called Home Instead again about what her options could be. They responded right away and worked with me and my mom to get her the help she needed for the next couple of weeks until she got her strength back. I have only good things to say about Home Instead. They have gone the extra miles to make sure my mom is safe and happy and to help her keep the independence that is so important to her. They have been flexible and have adjusted to her needs and requests, and they really care about her. My mom wants to stay in her own home and maintain her own independence, and Home Instead has been an integral part of that.

I have been working with the company since 2010. I couldn't be happier working for Brightstar. The…read moremanagement and owner are great and always make you feel like you are there top priority.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.