I was hospitalized in Michaelsen Health's Acute Nursing Care Center for seven weeks, following a…read morelife-threatening infection involving extensive surgery. Everyone at the Center, from my attending Physicians, Nurse Practitioners, Nurses, Nurse Assistants, Occupational Therapists, Physical Therapists, Speech Therapists, to the Social Worker, Dietician, Housekeepers, and folks in the Cafeteria, treated me with the utmost level of professionalism, compassion, and thoughtfulness. I can genuinely say that each member of my healthcare team treated me as if I were a member of their family. I can honestly say that I would not have walked out of the Center if not for them...if not for each and everyone of them.

Very under staffed. My mom is now a patient there. When you call for help or assistance we have…read morewaited from 30-40 mins for help. My mother has not bathed or showered in 1 week. She said they have sponge bathed her which consists of being wiped down with diaper wipes. She is there for rehabilitation from a fractured femur and has gone to rehab 3 times in 6 days. I am more than disappointed. I called the front desk which took more than 25 rings to be answered when it was answered I asked for the nurses station and was told my call would probably not be answered because they were too busy. My mother went in healthy and completely aware of who she is and where she was. Last night she came down with a cold, fever, possibly Covid at 4:00pm the next day was finally given Tylenol to help with her fever. She was delirious and had no idea where she was. This place is awful. I am sorry we were sent here.

My brother was at Wynscape for a year. There aren't adequate words to say how pleased we were with…read morehis care and the facility as a whole. The place is so clean. They clean one corridor after another and when all 4 wings are done, they start all over. The staff is wonderful- warm, friendly, caring, skilled, kind and dedicated. Even staff who was not assigned to my brother that day would stop in to say hello or share a joke or talk about sports. Some even stopped by on their days off to check in on my brother. I would say that for many of them, this is not just a job, but a calling. The care they gave was gentle, compassionate, patient, tender, respectful. They work hard to preserve their patients' dignity. My brother knew he was loved, not only by our family, but also by his Wynscape family. I was impressed by the friendliness and helpfulness of everyone on the staff. They regularly stopped what they were doing to provide help and assistance. The rehab staff is also excellent - encouraging, professional, attentive. The food is very good and the staff went out of their way to make sure my brother ate. The staff not only attended to the needs of my brother but were also very attentive and responsive to our family. From entering the facility to the time one leaves, the warmth and caring provided are evident. If I ever need skilled or long term care, this is the place I would choose. I am so very grateful for the care they rendered to my brother in his last year.

They don't seem to have adequate staff fir the number of residents. Maybe they meet the state…read moreminimum guidelines, but the need more. Frequently residents call for help go unanswered for hours and the staff seems to change too often and some of the temp help seems completely untrained for requirements of elderly care.

I have been a patient of Dr. Chen's for years for neck pain and spasticity. Dr. Chen cares and has…read moreunquestionably helped me with my pain. He spends plenty of time with you, and involves you in decisions about your care. He remembers things like whether you're sensitive to drugs, when other doctors have dismissed side effects that I've experienced. He has occasionally stepped in to help me with migraine meds when my neurologist was MIA. I have recommended him to multiple people. The billing practice here is to contact you shortly before an appointment and tell you that there's a balance due, and you need to pay it before your appointment. It was enforced in an overzealous way that was difficult to not take personally. My husband spoke to the doctor about a year ago and came to an agreement that billing inquiries would be directed to my husband rather than to me. I was recently contacted about a balance and I gave them my husband's contact information. They refused to contact him and called and emailed me again until we spoke with the doctor. I am giving a five star rating because Dr. Chen apologized and asked that we forward the offending emails to him. He assured us that he would speak to the appropriate people and take care of the problem. The billing manager has also apologized and agreed to not to contact me. I am hoping that we can put this behind us and focus on my care.

I am do not know why others have had bad experiences with Dr. Chen, I've always found him to be…read morehighly skilled and professional at all times. He saved my life and I do mean that quite literally, I was on the brink of taking my own life because I couldn't live with the pain anymore. He suggested an Intrathecal Pain Pump, to which I agreed to do, he did the surgery and implanted it perfectly, I hardly notice the thing ever except for refill days and when I need to give myself a little extra medicine. Thank you Dr. Chen, for your kindness and compassion in treating me.

Had my cataract surgeries here and it was painless, efficient, and fast! Staff was exceptional -…read moreevery one! New building is beautiful and clean and pleasant!

Husband had cataract surgery. Everyone is professional and very helpful. Excellent experience.read more

Fox Valley Orthopedics & Dr. Petsche is amazing. I had Dr. Petsche repairing my torn right rotator…read morecuff last September. He did an amazing job, I was able to gain full range of motion in 4 months! Now my right shoulder (where the rotator cuff surgery was performed) actually feels better than to left one which is true to his statement when I first met him for consultation. I would recommend Dr Petsche to anyone who needs orthopedics surgery. He is a highly skilled surgeon!

Extremely professional knowledgeable effective ! Dr Jacobi, the staff, Dr. Unger, everyone is…read moreexcellent !

When my husband found out he had esophageal cancer, his brother pulled some strings to get us in to…read moreNorthwestern /Delnor. Otherwise we would still be trying to get appts at Duly. EVERY SINGLE PERSON AND INTERACTION we've had with the cancer center has been compassionate and professional to the nth degree. The care has been unmatched and individual to his needs as well as the needs of me and the family.

Best Doctors ever I truly am blessed to have Dr Spring Piateck as my attending Doctor she takes…read moretime to answer all my questions she also is a great listener. She shows empathy towards me since I tell her am afraid when a t st is done to me The service is great as soon I come here they welcome you and they offer you a bitter water and a snack. After seeing the Dr they take time to Schedule your next spot and also any test needed Staff is great and they have complimentary valet Parking I will never change my director she is great very friendly staff

What a wonderful experience. I did my check-in through my chart so it was a very quick check-in and…read morewas taken back within a couple of minutes. I came to the endocrinologist about hashimoto's disease. My nurse practitioner (Marija Bulatovic) was fabulous! So kind, informative, spoke to me like a person and took the time to make sure all my doctors were in sync with my treatment. Nothing over looked.

Excellent care! Very comfortable.competent and knowledgeable staff!........,...,,,,,,,,,,,read more

My elderly mom (age 85 with early Alzheimer's) rolled her ankle a few weeks ago. I took her to the…read moreemergency care and she was given a boot to wear. Well, it pumps up with air and then you release the air with a button to take it off. It was too confusing for her to use it so she just stopped! I took her in for a follow up appointment and told Dr. Peterson that this boot was too difficult for her to use. He said he would give her an ankle brace so she could still wear her shoe. Dr Peterson did a thorough exam and we felt like he listened to our concerns. We then we're handed off to an assistant who fitted an ankle brace on mom. It had shoelace ties that you didn't have to tie (thank goodness) and multiple Velcro straps that wrap around under your arch snd back to the ankle area. Ok, we'll give this one a try. By the next day it was clear that this ankle brace was too difficult for mom to put on herself as well. I ended up going to a medical supply pharmacy and buying one off the shelf that is a little easier for mom to manage. At least she will wear the over the counter model, which is better than not wearing one at all. We have a follow up appointment in a couple of weeks so hopefully the ligaments around her ankle have had time to heal. Overall we had a good experience at Suburban Orthopedics.

The staff at Suburban Orthopaedics is getting better and better! My doctors, Dr.Jain, Dr…read more Lake,Dr.Pelinkovic are awesome! I am getting the best of care from them and I love the one assistant Madison Steele! They make me feel like we're friends instead of doctors and patients.