I went to Prompt Care on January 26, 2026, for a routine UTI. What should have been a simple visit…read moreturned into a very costly mess of their doing that I am now expected to pay. They took a sample and told me it would be sent to a lab but failed to mention OR CARE TO NOTICE that they were sending it to an out-of-network lab for Blue Cross. Because of this, I have been hit with a $491.20 bill (originally $1,403.60) from the lab... for a UTI check. Of which Prompt Care never even followed up with the result(s). Also, they STILL have not billed my insurance for the actual visit. Today is May 4th. (They took my BCBS card and my co-pay, so they knew what insurance I had.) I called to address both these issues with them, left a message with the receptionist, and never received a response. It has now been over two months with zero follow-up. This place shows complete disregard for patients' financial responsibility and basic communication. Sending labs out-of-network without telling patients and then ignoring calls is completely unacceptable. I would strongly advise avoiding this clinic! Prompt Care, my phone number and email address are in your system if you wish to discuss this with me. Jennifer Derleth

I like Dr. Jay and staff from both offices minus their office manager Jess, she never seems to be…read morehelpful, but the rest of their amazing staff make up for it.

Thank you to the sweet staff and wonderful front desk staff for always be so patient and kind. I…read morewould rather come to this urgent care even if I have to wait. The Nurse Practitioners are always down to earth and compassionate. The triage nurses are so great my son and I have been frequent fliers lately between ear infections, sinus infections and COVID. Sometimes I will make an appointment but others times we just walk in. The office is always very nice and put together. The staff we have encountered which is most of them have all been so kind and patient. I as a parent never feel that my questions are below the health care providers pay grade. Thank you for making stressful sick visits not so bad.

Make a reservation if you can! It's an urgent care, be prepared to wait and don't be a jerk to the…read morestaff, they're doing the best they can. Been here 3x now and gotten quality care. The staff are friendly (especially Dino, shout out to him he's a riot and makes you forget you're in a medical office) and do a great job listening and explaining things. Location is clean and inviting, can't ask for much more.

This place is a medical comedy show. I went in with chest…read morepain and increased BP. They took me back, and while I watched them literally run around to find the electrodes for an EKG for more than 5 minutes listening to everyone ask the employees around them if they knew where they were, in a significant amount of pain and obviously scared I was having a heart episode l. I had no choice other than walking out and drove myself to the closest competent ER. Honestly a joke!! To top it all off, the sent my insurance company a very generic bill for "Medical Services" What a joke!!

I went here to get immediate help for inflamed colon. Dr Miguel Noriega- Vazquez order an excellent…read morescript for me. Unfortunately he delayed speaking to the pharmacy before lunch at CVS in Sanford. ( The pharmacy does not answer calls for an hour) I relayed the message to the front desk it's imperative Dr Miguel to call my insurance company to deem it medically necessary for me to take the script. ( the insurance didn't want to cover the cost. It was expensive. ) My colon was severely inflamed. I really need it. He refused to spend the time to call my insurance company. That was not cool. I waited since 11:30 am to 6:00 pm to get another lesser quality antibiotic to take. Very disappointed with Dr. Miguel lack of trying on my behalf. I did like the staff. The girls were nice and efficient.

Had a great and swift experience receiving my vaccine. Made my appointment and showed up 30 mins…read morelater. Taken back almost immediately as they weren't too busy. The staff was very kind and enjoyable to talk to.

Overall, my experience was good in meeting with both the nurse and the doctor. Both were very…read morewelcoming and cordial and courteous and despite being there because I was sick, it was a pleasure meeting and speaking with both of them. I felt very cared for and she took a lot of time to explain her course of treatment to get me better. On the other hand, the two ladies working the front desk could not have been more rude and obnoxious. They barely looked up to greet patients and simply told everyone they had to check in using the tablet. Which is fine, but for those with questions they were extremely dismissive and disrespectful. There was an elderly woman who was having trouble using the tablet and both ladies kept telling her they couldn't help her until she properly checked in. Wow.

I can't speak for the main hospital, but I have to visit the outpatient center every few months for…read moreblood work and the staff there are great. Im legally blind and the woman at the front desk were quick to hop up and help me register on the Ipad because it was hard for me to see. The staff is kind and helpful eCh time I am there.

If you get help if you're in pain or if you're sick or somethings wrong with don't waste your…read moretime going to fish because they don't listen. They treat you like shit and unless you're ready to be on your way out then that's the only time I'd go doctors suck. Their staff sucks. There's maybe one doctor and a few handful of staff members that actually care about their job their than that that place is a shit hole. I wish I could give it negative reviews, but it doesn't give me that option.

Attitude and ignorance is apparently the theme in this place. Unprofessional and disrespectful!…read more Apparently everyone gets a diagnosis of "it's a virus" because they don't know what the actual problem is so they just say it's a virus. Then they take your money and kick you to the curb. I don't see how foot pain from something falling on it relates to a virus. Wait time... yeah I'm still waiting to leave as I type this. We've been here over 2 hours and there's only 3 patients. And we had an appointment. You're better off seeing a witch doctor, although the office staff are witches!

Do not come here !!!! Rude front desk PEOPLE!!! And they let other peoples spouses go back with…read morethem !!! Bunch of crap! I wasn't allowed to go back with my wife , because the male doctor "Andrew" doesn't like anyone else back there ! Will not be coming back here ! Plus they have the freaking Air Conditioning on BLASTING on everyone in the waiting area! No wonder people are sick!! Waiting here for at least 2 hours! They weren't that busy when we got here at 4:30pm either!

Well I was hired at this facility and I found it hard to even be trained by the MA there due to her…read morebeing so overwhelmed and just not wanting to train me in the new system. I tried to quit one time and was asked to come back by the administration assistant to learn the allergy testing system, so I agreed. Wow to my amazement I had no idea that no one even knew how to bill for this so I was expected to also learn this on my own, which I finally did. After learning and going through all this after 3 weeks I was let go because I wasn't doing things much faster. My advise is it takes time to learn a new task and if you want it done correctly with no mistakes then expect it to take a little longer. This owner of this company will never make it.. patients were already complaining about turnover.. get a clue..

Whatever you do, do not go here! They have no idea what they are doing. The whole time we were…read morewaiting the women behind the counter loudly made fun of a couple in the parking lot. They couldn't get my grandson's information entered in the computer. Supposedly it was down all day. What medical facility doesn't have an IT department. They couldn't take my payment. Four days later and I'm still trying to make the payment. Such morons!

Flu shots are $40 at Walmart, Publix and Walgreens. If a company wants to charge more, let them…read more Minuteclinic, however, hides the prices in the multi page check-in procedure ($44 vaccine, listed discretely, a $26 "injection fee"). Customer service is unwilling to listen to or act on complaints about the hidden dishonesty. Flu shots here, $70. Now you can choose without the dishonest price obscurations and poor customer service. Just publish the price and let the public decide.

From the owner: MinuteClinic® in ORANGE CITY is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Meagan is very thorough and caring. I deal with POTS, MCAS, PCOS, and endometriosis. Not a lot of…read moredoctors take the time to even talk about my options and issues. She keeps up with my bloodwork and has gone out of her way to help me. My husband also sees her with chronic sinus issues and she's helping us so much give him a better quality of life. She helped me with candida overgrowth, leaky gut, IBS, and food allergies. Brandy and Katie are very knowledgeable and helpful as well!

This place is AMAZING! Meagan is the most caring provider I have ever had. The staff here is great!…read moreEveryone seems to be on the same page! I've been here for different types of care and would STRONGLY recommend to everyone! I love that they don't make you feel like a number but an actual person. God bless this clinic to great things for the surrounding community. Thank you for what you do and that is treat patients.