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    1st Choice Auto Sales

    5.0 (1 review)

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    8 months ago

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    Franklin Motors Auto Sales

    Franklin Motors Auto Sales

    2.0
    (8 reviews)

    I would like to formally express my deep dissatisfaction with the service I received after…read morepurchasing a 2022 Hyundai Santa Fe for approximately $18,000, financed with extremely high interest rates. The vehicle was delivered with several issues that directly affect both safety and the minimum quality expected from a vehicle in this price range, including severely worn tires, a tire losing air pressure, and a malfunction in the parking assistance system, with a warning light appearing on the dashboard only hours after the purchase. At the time of purchase, I clearly explained that this vehicle would be used for a long-distance trip of approximately 3,000 miles to California, which makes the condition in which the car was delivered even more concerning. When I returned to the dealership in a respectful and polite manner seeking a reasonable solution, I was treated with a complete lack of professionalism. One employee in particular behaved in an arrogant and disrespectful way, even pretending not to understand me when I asked him to personally inspect the issue with me. It is unacceptable for a customer to invest such a significant amount of money into a vehicle and receive a product with evident safety concerns, while also being treated with disrespect instead of honesty, professionalism, and accountability. This type of treatment is not only harmful to customers, but also damaging to the dealership's own reputation and credibility. Businesses that fail to respect and properly support consumers after a sale ultimately lose the trust of the community and create a negative image for future buyers. My intention with this review is simply to warn future customers about the negative experience we had and to reinforce that every customer deserves transparency, respect, and proper support when dealing with issues that arise immediately after purchasing a vehicle.

    We bought a Mercedes SUV from that place. Once we drove it off the lot we had major issue Les with…read moreit and have put a lot of $$ into fixing it. He is putting these cars on the lot for sale with so many issues that he just fixes it enough to get it off the lot , then when it breaks down it's on you. Terrible way to do business just to put $$ in your pocket while lying to people. I will never do business there again. Rocky told us that anything under $400 and he will fix it for free. When does a Mercedes ever have only $400 to fix them. It costs far more than that and he knew that when he said it. He should be ashamed of himself. Terrible business skills.

    CarMax

    CarMax

    2.7
    (121 reviews)

    I had a really frustrating experience with CarMax. When you first walk in, they definitely don't…read moregreet you, and it honestly feels like they judge a book by its cover. The last two times I went to buy a car back to back, they only started being friendly once I told them I found a car I was interested in. The first car I bought, they actually damaged the seat after I already showed interest and they took it to the back for the mechanics to check it. Instead of fixing it, they ended up breaking it even more. I was told they would need to replace the whole seat, and in the end it was never fixed at all. I also asked if certain things could be done to the car like new tires and brake pads after signing, and the sales rep told me that since I already signed the documents, it couldn't be done but if I hadn't signed yet, it could've been done. The second time I bought a car a month later, I asked for those same things to be done before signing, and I was told again that they couldn't do it. Same sales rep, same situation. Just really frustrating and inconsistent experience overall.

    We knew we had to get a new car after our old one started to fail on us, and went to CarMax mostly…read moreout of curiosity that we heard it was a relatively easy and straightforward position. After booking two test drives for different vehicles we were interested in, we went to their Harford location and waited about 30 minutes for a sales rep to come free and help us out. While the two cars we drove were exactly as advertised, we didn't feel they were exactly what we were looking for. Our sales rep, Rohit, then remembered there was a Toyota Venza on the lot that he felt was in amazing condition and was exactly what we were looking for. We hadn't even known about the model, so after a test drive, we inspected the car in and out thoroughly and made the purchase. If the computers at the credit bureau hadn't decided that hour to go offline for four hours, we would have been able to drive away that day. As we waited longer for the computers to come online and help us get approval, one of the managers suggested we do a 24-hour test drive, keep the car with us overnight, and drive in the next day to finish the purchase... which went perfectly. Everyone there was on their game and Rohit was so accommodating and helpful during that time. They even got us dinner while we were waiting for the credit bureau to get their network back online. Huge recommendation and would definitely go back again if we had another purchase.

    1st Choice Auto Sales - usedcardealers - Updated July 2026

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