I followed my insurance company's recommendation and used Medford Auto Center for repairs on my…read moreelectric vehicle. Although they are certified to repair electric vehicles, they weren't able to (which is understandable) so they had it towed to a dealership for my make of car (also understandable). However, instead of towing it to one a few miles away in a neighboring town where we bought it, they towed it to LEOMINSTER, where it remains, three months later, at a shop that is barely working on it and hasn't figured out what's wrong with it. When I asked the guys why they had it towed to Leominster, they said that they had a relationship with them, which I'm sure is true, but is a terrible reason to send a car 50+ miles away to a shop that is unprofessional and won't complete the repairs in a timely manner. Initially, Medford Auto Group also tried to give me back the car when there was a warning message on the startup screen, telling me that it "should go away while driving" and to bring it back if it didn't. Well, it didn't go away, and instead I got stranded when the car wouldn't even open with the manual key and it had to be towed again. That they were willing to say "hey good enough, don't worry about this warning light" and send me on my way with the car was pretty unprofessional. Because the car needed more work at that point, we had it taken directly to the dealership, but our dealer won't touch it because it was already taken to a different dealership, so back to Leominster it went. I have no doubt that if you have an uncomplicated repair this place can take care of it fine. But if it requires any kind of work outside their wheelhouse, expect them to prioritize their relationships over the customer experience.

WARNING ! Read this whole review so you won't have any…read moreregrets later . If you care about your car , don't take it to this place ! I was deceived by the positive reviews and the fact the body shop looked fairly new . My 2016 Toyota Highlander was hit on the driver's side and needed repair on the front fender, side mirror ,driver's door ,passenger door , rear quarter panel , rear bumper , rear wheel . When i dropped my vehicle , i was told it would take about two to three weeks to have repaired . Vehicle was left on a Monday with the insurance check . I went back to get something in the car on Thursday and 60% of the work was already done . The other 40% took another 2 months !!! When the time came to pick my car , My weathertech winter mats were gone ! Rear bumper had over 1 inch gap from the quarter panel , the bottom of passenger door had a gap of over 2 inches from the body of the vehicle .It was supposed to be completely closed( This is unbelievable ! ) , Driver seatbelt was jammed , happened when they tried to fix the gap on the passenger door , the car had a nasty cigarette odor inside (Car was bought new and no one ever smoked inside ) . I told them to fix what was wrong and gave them another week . When i came to pic it up again i notice a scratch on the passenger door that was replaced .They tried to buff it out but couldn't . I also notice they painted over a dent on the front fender and a dent on the driver door that they were supposed to fix and Instead of installing i new side mirror (paid by the insurance ) they just replaced the glass on the old one that got hit and now it's falling apart because the glue they used couldn't hold it together( This i noticed two months after pick up as the glue weakened ) . The gas tank lid wasn't even painted on the inside and they had to do it over . They also left my engine compartment covered in bodyshop dust ! They also left overspray on windshield ( Professional places always go over and remove overspray ) .When i left the vehicle i told them to take a good care of the car that i would leave a great review about it . That's how they took care of it . Positive reviews can left by friends , employees , family members and people who don't know how to inspect their vehicles so be careful in what you chose to believe . I took the car home and after noticing other faults in different light conditions i went back to tell them what kind of review i'd be leaving . One of the managers told me that i caused the dents on the front fender and driver door . Then i showed him that there was no damage to the clear coat and paint and the dents were clearly ignored by the bodyman . He was lost for words at the moment and said i should do whatever i wanted regarding the review . I wish i could leave a 0 Star review . Now You know ! I honestly did not want to leave this kind of review and i told them that multiple times .

This is my second time going to Fred M. Susan Auto Body. Both times they fix my car and it came…read moreout amazing. Expecially the last time when both doors of my Subaru Forrester where totally smash that I had to get new doors. The person who talk to me , she was very business like, and explain every thing that was going to happen and how long. Even text me to let me know that it would take longer because of the door. Came and got my car looked brand new! Very please, less stress and glad I let them repair my car. Thanks Fred M Susan Auto Body!

They have exceptional services in terms of communication to set expectations and follow ups. They…read morealso did a great job on fixing the car. I would totally recommend them!

I was delighted by the work done at Boutiette's. I have an old (2009) Toyota with only 52,000…read moremiles on it. I'm 82 now and didn't want a fancy new car with all those bells and whistles. I had some rust on my hood and extensive fading on the roof. Since I don't drive much anymore, I at least wanted my car to look nice. Boutiette's did a fantastic job--above and beyond. They even buffed out my headlights, that were so clouded I probably wouldn't have past inspection. All the personnel there are courteous, professional and great at their respective jobs. I would go there again in a heartbeat! Carol V.

My vehicle was hit on the passenger doors and the back bumper & driver side taillight... I'm new…read moreto Tewksbury and just searched the nearest commerce approved body shop in the area. Luckily I found Boutiette's They fixed the body work so beautifully like the accident never happened- Denise was very pleasant & helpful she set me up with a rental immediately so I didn't even have to wait when i dropped my car off! If I ever need body work again I know where I will go THANK YOU! Before & After Photos attached!!

They did a nice job on my brand new f150 fixed 2 small scratch like dents wth a good scratch. Can't…read moretell it even happened

Exceptional service: it was very quick, organized, with a minimum of hassle, and delivered…read moreexcellent-quality work. They have cleaned my car in addition to fixing the body damage. I love that place. Wish I new about them earlier.

I've been going to George at Station Road Auto Body for over 30 years. I don't even ask for a quote…read morebecause George has always done a fantastic job and charged a fair price. I just went there to get my bumper fixed and found out Mark has taken over the shop. Initially, I was bummed as I couldn't see if anyone can top George for workmanship and integrity. Mark fixed my bumper straightaway and I am thrilled to say that Mark shares the same dedication and honesty as George in the good guy department. I am so happy that I have a reliable autobody shop I am confident will get the job done and at a very good price.

Amazing service! Perfect job and very timely. So honest. The actual work done turned out to be less…read morethan the estimate, and they passed the savings onto us. Again, so honest. Thank you.

I highly recommend this auto body shop to anyone! When my MDX had several deep scratches, I was…read moreconcerned that repainting would be expensive. Paolo, the owner, generously spent a great deal of time removing the scratches and polishing the car--completely free of charge. Thank you so much, Paolo!

Paulo is the most honest guy who always goes the extra yard to get us the best parts at the best…read moreprices. The service is Top Notch and the whole crew is on !!

I had to bring my vehicle in for significant damage to front end. Ralph was so easy to work with…read moreand honest. The guys in his team are great and the car looked brand new when the work was completed. I hope I won't need any more work done to the car soon but I know that I can count on Angelo's if anything comes up. Highly recommend this shop if you are looking for repairs!!

My son recently brought his Subaru to Angelos Auto Body for repair to his car. The entire process…read morewas seamless. Ralph and Chris kept us updated throughout the progress. The car came out great, actually beyond our expectations. We are beyond satisfied. I highly recommend Angekos for any autobody work.

Dealt with Stu who was great and extremely helpful. Truly ideal customer service and their work…read morewas awesome. Car looked like new and their quote was the best. No complaints and if needed, I'll definitely go back.

Repair damage to drivers door & replace drivers side back door. Replace trim. Looks like brand new!…read moreGreat job! Done quickly. Stu & Neal were great to work with and made it a smooth transaction between insurance & rental car as well. Unfortunately this was my second dealing with them after getting rear ended last year. That was also a great job!