I've worked in retail . I get it, it's sucks. But COME ON. You are not dealing with the public you are working with people who put a uniform on everyday and risk their lives to protect our community. As we don't expect for the community to kiss the ground we walk on but at-least acknowledge someone while they are standing in front of your check stand. I've ordered more than just my uniforms here ,I've done bulk orders of hydro flasks for my partners ect so I was extremely disappointed. Walked in, no greeting that's fine, went to pay Amy didn't even look up from her computer or make eye contact or even face my direction. Asked her if she took Apple Pay, as I'm trying to scan my phone and she goes" well if you read right there it tells you. I said excuse me? And she said no we don't. Ok? Went back to work was talking with my coworkers about it and they had expressed the same issues with Amy. Came in a few days later to pick up my uniforms and asked to speak with a manager. Manager replies with we've been really busy..... AND? So does that mean first responders are allowed to give bad customer service because they're busy and tired ? Up at all hours of the night? Unacceptable. read more

Aside from the super fast return on our personalized uniform, we were more than happy with the work. They made sure it was exactly what we wanted and even went above and beyond and gave us a extra personalized shirt! We will always support this business and refer work to them any way we can! read more

Service has gotten better than days of old for sure. Quick response from owner when issues arise. Only negative experience I can really comment on is the website format. Could use some updating. read more

A great place. Not really my area because I'm not a firefighter but my son had a Marine uniform emergency. Needless to say 2 Hot Activewear was able to save the day. read more

Just went in for the second time in 3 weeks and had to beg for service. Even after asking someone if I can please purchase something and she responded with "I'll get someone for you" no one came to the register and my husband who is a local firemen chose to just walk out. If Brandon is not present their service is AWFUL, people are rude and act as if you're a complete inconvenience, not even a hello. The older woman who does embroidery and sewing work is lovely but we have yet to have a positive experience with anyone else there unless Brandon himself is present. I would definitely expect more from the fire community. read more

My husband and I went in to order his lab coat for school. The girl helping us (she had green hair) seemed as if it was a chore to ring us up. She didn't give us a time frame for when the coat would be finished. After 9 days without a phone call, I decided to call myself. I was told by pamela that it was ready and it is protocol for them to call before putting it on the rack. I won't be purchasing anything else here if I can help it. My husband's school requires the uniforms be bought there, which is the only reason why I purchased the lab coat after dealing with the girl's attitude. read more

I am absolutely appalled at the service provided. Two pairs of pants were purchased by a Firefighter and brought in for an exchange in sizing. Because of the purchase being out of the 30day window of returns he was rudely turned away with a gain of $500 for the company and the customer being left with no exchange and not the correct sizing and/or product. The inability to accommodate the customer in which he had made multiple attempts to reach out and make arrangements to return for different size, was denied. The customer lives in northern California and made a special trip to facilitate the exchange not refund in person. Upon attempt, he was rudely denied the request and told to leave the premises. This is absolutely unacceptable and truly disheartening as the customer not only made multiple attempts to make an exchange correctly yet denied. I will never be purchasing anything from this company and will continue to share our experience to spread the word that this company does not accommodate the customer. read more

I ordered a custom embroidered hat that came out perfect. It was done right when they said it would be and looked great!

What a dysfunctional company, from order tracking to customer service. Wow!!! I weep at night for companies like this. Oh, and the guy behind the counter, lose the tobacco in the lip, not professional. read more

VERY disappointing service,will NEVR return for future business as this company,could not even get a 3 number hat embroidery done in the time frame that was ASSURED by the employee for a VERY IMPORTANT NATIONALS RACE,when I arrived to pick up my hat it was lost underneath a counter of clutter and FORGOTTEN-HORRIBLE SERVICE read more

Ive been in this place bunches of times since it's one of the few local options for uniforms in the area. It's always been a mixed bag of high prices and poor customer service in the past, but the new ownership/management has really turned the place around. Top notch customer service, competitive prices, and a whole bunch of stuff that is new and cool. Highly recommended. read more

Please read this whole review. Purchased a Class A Uniform with multiple coworkers. Was recommended to shop here and did so to support a local business. They were over priced but again, wanted to support a local business. When we came in, they rushed though our sizing and felt they were just trying to get us out the door. They weren't friendly and were unprofessional. We were promised 2 week shipping with full suit and shoes. $700 dollars and two MONTHS later, a damaged box appeared on the door step, no door bell ring, and certainly not certified mail. For something so expensive you would expect them to send this certified. They never provided any tracking information and did not provide any updates. The suit was wrinkled and the shirt was shoved into a smaller box. There were no shoes, which were already purchased and they confirmed would be in this package. They never informed us the shoes were not coming. The jacket is way to small, not in line with what I tried on in the store and sized at. There were no tags or sizes on the suit and they did not include my measurements or receipt. When I called to ask for an exchange they declined stating that is is "custom". There is no way this jacket is custom to my measurements. Multiple others experienced the same thing. I wish I could write a positive review, and I was hoping I could do so if they agreed to fix me and my coworkers jackets. This puts us all in a tough spot and it's frustrating to know this $300 jacket is not mine and they weren't willing to do anything about fixing the jackets. Simply hard earned money down the drain. I hope changes to the staff can be made because it's a shame to have such a poor experience from start to finish. Please do your research and consider other sellers before settling on 2 Hot. #2Expensive read more

I was looking for new uniforms for my business and a friend recommded 2 Hot. These guys were fast, friendly and affordable. Keep up the great work! read more

My husband was just in there. Great selection but horrible customer service. He was the only customer in the store. The 4 female employees ignored him. When he approached one of them, she gave vague answers regarding pricing. So he said thank you and walked out. too bad because he works for a large fire department and would've loved to have given a small, local company the business of a big order. read more

Spoke to the owner named Brandon. He gave me his word he would fix the problem. I came in on Monday and the problem was resolved. All is well. read more

Got my job shirt embroidered on the spot! Lots of CAL FIRE stuff you won't find anywhere else.

The worst customer service you will ever experience, we walked around the crowed and not organized store for 15-20 minutes before we even got an employees attention. The blonde lady is extremely rude and disrespectful has no customer service experience at all. Would recommend you try any other place before going to this one. Horrible customer service and horrible attitudes from the employees. If you like crappy customer service, dirty gross dressing rooms and rude employees this is the place for you! read more

2 Hot is THE ONLY emergency services friendly uniform shop in the entire So Cal region. Always a freindly smile and great customer service every visit. Owner is a local fire service professional who knows the business and willing to work with you in getting great quality uniforms and accessories in a timely and economical fashion. 2 Hot also has an inhouse embroiderer who is very friendly and willing to embroider your hats, bags, etc on the spot, time permitting. 2 Hot has an online shop, but I would highly recommend stopping by the storefront shop in Murrieta to check it out. You will most likely walk out of there with something.....you wont be dissapointed read more

I have shopped here a few times already to purchase items for my husbands work! This seems to be the only shop that caters to the fire industry! The first time i ever went to this shop there was a hispanic girl that worked there. She was very nice a extremely helpful. However I have not seen her since the first time i ever stepped foot into this place. The last two times I have been here there is a younger skinner girl with curly hair there! She has the worst personality in the entire world! She doesn't acknowledge customers at all. When you finally ask her for help because she is to busy doing other things to help you! shes very short and acts like she has better things to do then help you!! I thought she was having a bad day the first time I dealt with her but when i went there again today she was the same! The older lady that does the hemming in the back is very nice and fast! There was a nice bald gentleman there today as well that helped me. I told him that the girl that is working here has a horrible personality and is just plain rude! I expressed to him that maybe customer service wasn't the correct position for her! He stated they are working with her! I said well that cant be good for small business! I have some things on order for my husband and once they arrive I will not be returning until that employee is no longer there! I rather spend money at business where you feel helped and welcomed! read more

Worst service I have ever EVER experienced!!! First, let me tell you, on the outside of the building in huge letters it says "UNIFORMS" for "EMS", "EMT", "FIREFIGHTER", "POLICE", etc. When you walk up there is no hours of service on the door so we figured we'd walk in and see if open, it was. As we walked in we heard a lady with an accent yelling back and forth with a displeased customer. The girl and elder lady was so rude. We were going to buy $100 worth of scrubs but the elder lady told us "we're closed and you have to leave." I don't know what business refuses a customers money because they're about to close. We would give them zero stars if we could. We will never buy anything or go back to this place!!!!!!! read more

HORRIBLE customer service, took 3-4 minutes to acknowledge I was even in the store. She brought me out a pair of boots then disappeared, I walked to the back where they keep shoes and pulled some out I wanted to try on since no one else was helping me, even another girl that was working day me in the back when she walked by and all she said was excuse me as she walked by.... Ive been a firemen for 15 years and unless it's an emergency I will no longer shop at this store read more

These folks are busy, so go there with time and patients. I've never had a mistake with my uniforms, and the prices usually beat Galls. They also ship orders over a hundred bucks for free, and that's easy to do when buying a uni. I wish they had another store in San Bernardino maybe. read more

Been shopping at 2 hot Activewear for years. Since the new ownership has taken over the quality of service has been exceptional. Brandon and his employees are very helpful and knowledgable. Lots of gear and uniforms, highly recommended. read more