Bought a Subaru from these guys in October. Very knowledgeable, friendly atmosphere. The biggest…read morepositive for me was that they helped me to navigate Subaru's labyrinthine warranty service process, as it turned out the car I purchased had a bad timing belt tensioner.

I recently had gotten into a car accident and i knew the insurance company was going to take a long…read moretime to come up with the results i knew from day one, which was my car was a total loss. I looked up car dealers near me and started my search for a new car. I am a single mom so i definitely had a budget and i sure wasnt going to buy a brand new car so that as soon as i drive off the lot my cars value would decrease anywhere from 5000 to 10000 . So i came upon J&J auto dealership and not only did i get set up with a great car, i also was received with great customer service and an awesome crew. They helped me out with a loaner and i had a brand new car less than 24 hrs later. They did all the paperwork immediately and i was able to drive off with no money down and an awesome monthly payment arrangement. I truly recommend J&J . Ive been buying cars and driving for over 15 years and never recommend a dealership to anyone. J&J truly saved me a great deal of headache. Thank you

I bought my 2005 Crown Victoria from Bob Karl's and the process was friendly and easy. I was given…read morethe keys and took the car out for a test drive by myself. I liked it. Took a few days to mull it over then went back and bought it. I've had it for over two years now and I've taken it back to the service department for state inspections and oil changes. It hasn't needed anything else. They really go through it to to bottom before selling it. And this car is 17 years old. The service department is great. They don't add on extra things wrong like some other service department or try to up their cash flow by recommending things you don't need like a lot of quick oil change places do. This is the honest mechanic I've been looking for. All in all I'm really happy with the Bob Karl experience. When this car eventually dies, I'll definitely be back to buy another. I'd give ten stars if I could. Extremely highly recommended!

I purchased a 2006 Buick Lucerne on December 2, 2020 with 68,950 miles. "An exception car" as Bob…read moreput it. With taxes I paid $6200. So far I've had to have the brake lines, portion of the fuel line, quick disconnect, fuel evac hose and solenoid, transmission pressure sensor replaced and a rebuilt differential installed. I also replaced the passenger side mirror. So now I have a 16 year old car that I've had to put about another $5000 in repairs. Later I found out that Carfax listed the car as a total lose. My bad for not checking sooner. Bob says he doesn't get Carfax because of a bad experience. I once asked him via email if he would have bought the car had he gotten the Carfax. I didn't get a reply. Bottom line, I have a 16 year old car that's cost me about $11,000.

These folks are the best! Dale, Kelly, and Ed are so honest, fair, and professional that I will…read moreonly bring my cars to their shop for any work. If you're looking to get any work done to your vehicle this is the best shop you could bring it to, it will be done right and affordable every time. I also bought a car here a few years ago, and I never had any issues with it at all, i was young and they taught me all about how to maintain the car, and always took the time to answer any questions I had. This Auto Center is a staple in the community and deserves an award for the best auto center experience you'll ever have!

I had been bringing my vehicle here for repair and maintenance for three years. At first they did a…read moregreat job. The past two visits were abysmal. May 2025 my car's check engine light went on. I brought it in and since I had an ODB reader I told them the code. They re-read it anyway and charged me labor. I didn't get the car back for days (they blamed the parts guy). Then when I pick it up, and was about two blocks away from their shop, the check engine light went on again and so did the overheat alarm. I went right back, they were already closed up. So I had to wait a couple more days to get my car back (they're closed on weekends). Turns out they didn't burp it properly. My coolant was low the next time I got an oil change (somewhere else) February 2026. Fast forward... May 2026, the coolant is low again and the check engine light went on. When I dropped the car off I left an explicit note with the code, said to not to read it again (if it would be an extra fee) and that it is leaking coolant please fix that. Did they fix the leak? Nope! They replaced an unrelated part (that may or may not have even been broken how would I know?) and never checked for a leak because they "didn't see anything". Just over two weeks later the car is trailing coolant forcing me to take it somewhere else and pay a premium (over the holiday weekend) to get it repaired. I'll never go here again and you shouldn't either.

If i could would rate him as -5! The owner does not honor his warranties or even his own…read moreppromises. Bought a car from them and turns out both CV joints are leaking, the back hatch door does not have a latch and wont open. Asked them to fix it. Said they would order the part and call when it Arrived (never did). Also had to have the Serpentine belt replaced, the exhaust pipe welded and needed a new Battery. All of which came out of my pocket! The owner should Change the dealership to "Fools Gold, Auto sales or Lemon Auto Sales"! I swear youd get a better deal at a Junk Yard! Stay away, Far away from this place. Someone aught to go after him for all the lemons he has sold people!

Hank ,randy and lordes are best. Kindness and honest business practice in area of tricity. They…read moreimmediate in form you of your automobile problem.diagnostic tests accurate information! Est give and in timely manner your back up running safely. Appreciate your business positive outcome. Count my blessings when your enter their doorway. Smile. Thank you. your business highly recommend. 40 years of old fashioned customer service and support.

Very disappointed. I never received a reply. This is the second shop I contacted through Yelp and…read morewas ignored. Since all the shops are local, I'll just contact the next shop by phone and follow up with an in person visit, if necessary.

From the owner: Empire Auto Garage delivers honest, high-quality automotive repair for the Capital Region — from…read morebrakes, tires, and oil changes to diagnostics, suspension, A/C, and full mechanical work. We offer fast turnaround times, transparent pricing, and real communication with no upselling or gimmicks. Whether it’s routine maintenance or major repairs, our experienced team treats every vehicle with care. Walk in today and see why Albany drivers trust Empire Auto Garage to keep their cars running strong.

I needed my NY inspection done and Zeneks was recommended by my neighbor. Owner was not only…read morefriendly but very knowledgeable as well. I was not just a number to him but was an actual customer. Not only can you get a great deal on a used car here but you can get all of your mechanical needs taken care of well. Zenek's is my new mechanic for all my needs now.

Only place I bring my cars to have service done. Very fair shop rates and probably one of the best…read moremechanics in the capital district. Seriously people you want your car fixed right the first time, go see Zenek !!

I took the sales managers advice and purchased my vehicle at a different dealership…read more Went to this dealership to get numbers for a 2026 HRV EXL. Efe O the salesman said the color I wanted was super rare and he hadn't seen it before. Meanwhile 3 dealerships in the area had Nordic Forest Green with black interior. He presented the first offer and I asked him to separate out the dealership discounts and my car trade in value and he refused. The sales manager then came over and told me he couldn't go any lower and that the offer I had from another dealership was either a lie or I was mistaken on what I was purchasing. He also called my trade in car junk which is an interesting thing to say to a potential customer. I recommend any other Honda dealership in the area before coming to this one!

Told " Jake" I was interested in a deal similar to the ones I had gotten on my 3 previous leases…read moreand he wasted an hour of my time before he offered me deals that weren't even close. The he criticized my "demeanor"after I told him his options weren't even close and I would probably buy my current leased car on line for cash. I walked out after the "demeanor"comment. I guess because I'm a woman I'm supposed to be really nice no matter how much I'm ignored. I'm guessing there would be. nothing wrong with my demeanor if I was a man. My "demeanor" was "not interested" and annoyed because you wasted my time, Jake. Pretty predictable given the circumstances.